Upon ordering my Fibre, as soon as I made payment, same day I got called to schedule installation. There was an issue with my address but it was sorted within in 2 days. I got a second call a few days... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The WiFi is fast and we are 10 members we connecting nicely without struggling. Everyone in the house is excited 😆 more than anything. My kids they are full they can't feel that they are hungry becau... Toon meer
Bedrijf heeft geantwoord
I am being charged for a service I do not have. I have not received the router that they dispatched after processing an initail charge 4 times then I am being debited for internet access I do not... Toon meer
Bedrijf heeft geantwoord
The gentlemen that installed and activated were friendly arrived about 30minutes earlier where done i’m an hour . Very respectful, professional and efficient . Even your chat or is amazing 🤩, tha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or simply send us a message using our latest App or Live Chat support channels. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Contactgegevens
Zuid-Afrika
- 021 464 9555
- www.webafrica.co.za
3,8
Goed
18K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Thnks for your help thnk for u help…
Thnks for your help thnk for u help mphoe
1 september 2026
Review zonder uitnodiging
Antwoord van Webafrica
Morning Mphoe
You’re very welcome! 🌸 We’re so glad Mphoe could assist and make things a little easier for you. We’ll definitely pass your kind words on to them.
And when you need to check in on your services, the Webafrica App is there to make managing your account a little more convenient, right from your phone. 📱
Warm regards,
Webafrica Crew
Jean Pierre is great at his job
Jean Pierre is great at his job. Sorted the slow speed issue in a matter of minutes.
THANK YOU
31 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Lauren
Jean Pierre will be thrilled to hear this! 💗 We’re so glad he could get your slow-speed issue sorted in just a few minutes. We’ll be sure to pass your kind words on to him and the team. 🌸
Thanks for choosing Webafrica and for taking the time to share your experience. You can also use the Webafrica App to manage your services and account with ease, whenever you need to. 📱✨
Here’s to keeping things speedy and hassle-free! 🚀
Warm regards,
Webafrica Crew
I made an order from the 5th of August…
I made an order from the 5th of August with an ONT already installed by a previous tenant and was assured it would be short because of the installation already being there. Each and every day I’ve had to deal with incompetent agents who tell me different stories daily. But till this day I’m still not connected. I work from home and communicated the agency, but it’s almost a month now. Incompetence throughout.
I don’t see where I can reply to your response so I’ll just update my review.
What I was told today, I was told last week Thursday. I sent the pictures on Thursday and was told to wait 24-48 hours, today is that 48 hours but I’m being told to wait another 48 hours
31 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Babalwa
We understand how frustrating this delay has been, particularly as you work from home and were expecting a quicker connection because an ONT was already installed at the property. We also recognise how difficult it is when you receive different information while trying to get a clear answer.
Our team assisted with an update earlier today. Further investigation confirmed that a **Circuit Release escalation** has been logged, with the requested photos attached. This is required because the address still needs to be entirely cleared from the previous ISP before we can proceed with the new order placed with Webafrica for the same address.
The photos were submitted to show that the existing ONT has no buttons, following the instruction received to check the buttons of the device. We have also been advised that the ONT's MAC address is required. The Circuit Release request and supporting photos have now been submitted, and we’re currently awaiting feedback.
The expected turnaround for this feedback is **24–48 hours**. We do, however, do our best to get things sorted ASAP.
Once the circuit is released, we can proceed with the order for your address.
We know this has taken longer than expected, and we’re pushing to get the outstanding steps completed so we can get you connected as soon as possible.
Find us in your app store by searching “Webafrica” and download the app today to track your order status.✨ (v2.1.15)
Warm regards,
Webafrica Crew
I am so frustrated after 2 hours…
I am so frustrated after 2 hours holding on to get help I gave up. Firstly after 30minutes a guy named Werner came online and immidiatly ended the call after another 45 minutes someone came online and had to transfer me to another department which never came online after holding for some time someone else came online and said she will be with me shortly which never happend eventualy I gave up.
This morning my son from NZ helped me to solve the problem.
Webafrica whatsapp line is pathetic and my stress levels went through the roof.
More than pathetic and clueless people working there!
28 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Morning Annamarie
We can understand why you’re so frustrated. Spending two hours trying to get assistance, being transferred between teams and ultimately having to give up without your issue being resolved is a hugely disappointing experience. We also understand how stressful it must have been to then rely on your son overseas to help you sort it out yourself.
The experience you’ve described, particularly the delays, dropped interaction and lack of follow-through after being transferred, is not the level of support we want to provide. You shouldn’t have to spend hours waiting or repeat yourself just to get assistance.
We genuinely appreciate you taking the time to share this feedback. It gives us a clear indication of where the support journey fell short and where we need to do better.
Warm regards,
Webafrica Crew
Very Dissapointing customer service
Very easy to get through to Sales when you want to sign up, upgrade, or make a payment.
Very difficult to get through to Customer Service/Billing when you actually need help with your account.
There is no straightforward direct line to speak to someone about billing or cancellation, yet cancellation fees can be higher than the subscription itself.
An agent confirmed in writing that once my service was active at my new address, Billing would review and credit charges relating to the period I was no longer at the old address. When I followed up as instructed, Billing told me my account was not eligible — directly contradicting the written communication I had received.
I then spent hours on WhatsApp being transferred between agents and repeatedly explaining the same issue. I requested a phone call several times and struggled to get one.
The experience leaves the impression that getting assistance is easy when you're giving Webafrica money, but considerably harder when you're asking them to resolve an account problem.
Very disappointing customer service.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Morning Khwezi
We understand why this experience has been so disappointing. Being able to reach Sales easily, but then struggling to get support with an account issue, is understandably frustrating. Having to spend hours on WhatsApp, repeat your situation to multiple agents, and still receive conflicting information about a credit would only add to that frustration.
We’d value the opportunity to review what happened, including the written communication you received and the subsequent Billing feedback. Please email **[customer-reviews@webafrica.com](mailto:customer-reviews@webafrica.com)** with the review information, a link or image of the review, and your registered Webafrica email address so we can securely verify your details and investigate further.
Once we’ve received the required information, our team will review the matter and assist with the next steps. We aim to respond as soon as possible, with a general turnaround time of up to **24 hours**.
We appreciate you bringing this to our attention. Your feedback highlights where we need to make the support journey more consistent from start to finish.
Warm regards,
Webafrica Crew
Terrible customer service skills
Terrible customer service skills
Some of the worst I've ever encountered
I hate repeating my query over and over and over
They'll transfer you from department to department and won't transfer the chat history
I was advised they read the previous chat but of course Mmanku doesn't tell Lauren-Lee and Lauren-Lee doesn't tell Mpho and Mpho doesn't read the previous chat and I am here copying and pasting over and over and over repeating myself just to not get serviced correctly, stripping my moer and then only getting the help I need, I've been a client of yours for 4 years now wtf? Guys seriously, this is pathetic.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Dean
We can absolutely understand why this experience left you so frustrated. Having to explain the same issue repeatedly, especially after being transferred between departments, is exhausting. You shouldn’t have to carry the conversation history from one agent to the next to get the help you need, particularly after being a Webafrica customer for four years.
We’re glad our Support team was able to assist you earlier this morning and arrange the next step. A site visit has been scheduled for 31/08/2026, and we can see that the appointment has already been booked and confirmed with you. We’re hoping this visit provides the further checks needed at your premises to move the matter towards a proper resolution.
We also hear your feedback about the lack of continuity between agents. Having to repeat yourself over and over is not the experience we want our customers to have, and your feedback highlights an area where we need to do better.
Thank you for sticking with us for the past four years and for being detailed about your experience. We genuinely appreciate the opportunity to make this right.
Warm regards,
Webafrica Crew
The WiFi is very slow ,almost non…
The WiFi is very slow ,almost non existent…if you’re looking for a WiFi please don’t with this one …it’s hard to even get support they’ll just tell you to reboot the WiFi
28 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Maya
We understand how frustrating it is when your WiFi is barely usable, especially when you’ve already tried rebooting and still aren’t getting anywhere. You shouldn’t feel like you’re being given the same step repeatedly without getting closer to a solution.
Since the reboot hasn’t helped, here are a few checks that can help narrow down where the issue may be:
Test another device: Check whether the slow speed affects all your devices or just one.
Move closer to the router: If the connection improves when you’re nearby, the issue may be related to WiFi coverage or interference.
Check your cables: Make sure the fibre and power cables are securely connected and free from any visible damage.
Run a speed test: If possible, run a speed test while connected to the affected WiFi and keep the results handy. This helps our team determine whether the issue is with the fibre connection or the WiFi itself.
If the problem is still ongoing, please reach out to us via Live Chat by clicking the chat bubble at the bottom right of the Webafrica website. Our team can check the connection from our side and take you through the next steps.
We really do want to get you back to a connection that you can actually rely on.
Warm regards,
Webafrica Crew
Paid to upgrade, now getting worse speeds than before. No real support
I upgraded my fibre line from 75Mbps/25Mbps to 100Mbps/100Mbps two days ago. Since then, my line hasn't been upgraded, but worse, I'm now only getting 64Mbps download and 21Mbps upload, which is less than what I was getting on my old, cheaper package. Yet I'm supposed to be a "premium client".
I messaged WebAfrica support to get this fixed and was kept on hold and passed around with no resolution. No one could explain why my speeds dropped or give me a timeline for the upgrade to actually go through. (Do note it indicates and it has been confirmed via WebAfrica support that the upgrade is complete on their end) I've paid for a service I'm not receiving, and support has been unable or unwilling to help.
I shouldn't have to chase this through WhatsApp bots and hold music to get what I'm already paying for. I'd like this escalated to someone who can actually action a line speed correction, and some explanation for why my speeds are currently below my previous package.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Dylan,
We understand how frustrating it must be to request an upgrade to a faster package only to experience slower speeds than before, while also struggling to get clear answers from support. Feeling passed around when you're simply looking for a resolution is certainly not the experience we want for our customers.
We'd like the opportunity to investigate the matter further and ensure the appropriate team reviews both the line speed and upgrade status. Kindly email customer-reviews@webafrica.com with the review details, a link or screenshot of the review, and your registered Webafrica email address so we can securely verify your information and assist further.
Once the required information has been received, our team will review the matter and respond as soon as possible, with a general turnaround time of up to 24 hours.
Warm regards,
Webafrica Crew
Terrible
Terrible, mind blowing atrocious services. You must wait forever for a stupid WhatsApp agent that never knows what they doing. Horrible service, horrible customer service, horrible communication, and most of all just a pure rubbish experience. Everything a 24/48h saga for you always to go back to get an update to find out nothing was ever done.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Alexander,
We understand how disappointing and frustrating this experience has been, and it is clear that the support you received did not meet your expectations. Feeling as though issues are not being followed through on can have a significant impact on your overall experience, and this is not the way we want our clients to feel.
We see that assistance has been provided. However, we acknowledge that your support experience fell short of the standard we aim to deliver. Your concerns regarding communication, response times, and the handling of your queries have been noted.
Your feedback will be shared with our Service Quality Team for review and improvement to help ensure that customer expectations are consistently met and that opportunities to enhance the support journey are identified.
Warm regards,
Webafrica Crew
SHOCKINGLY UNPROFESSIONAL
SHOCKINGLY UNPROFESSIONAL, UNAUTHORISED WITHDRAWAL OF MONEY.
We enquired about Webafrica services and opted to proceed with one of their packages. Before receiving the router or having anything installed, we were made aware of the cancellation policy and penalty charged once the services have been initiated and elected to not to proceed with their services anymore. We had already been debited for the installation fee, which they tendered to refund us, and they confirmed cancellation of the contract before internet connection had been provided, and that no penalty would accordingly be payable.
Of their own accord, however, Webafrica thereafter went and opened another contract in our name and proceeded to debit our account with a further R400, sans our consent or even our knowledge. Based on other reviews, they seem to do this frequently.
Now that this has happened, it has been very difficult to get any assistance from the consultants.
UPDATE: 03/09/2026 NOT A SINGLE CONSULTANT IS WILLING TO ASSIST. Our fibre line is still being blocked by WebAfrica so that we cannot move over to a different service provider. We keep being referred to the WhatsApp chat line for “assistance” with the cancellation of the product, but no one on the WhatsApp line ever assists. They just transfer you to another agent.
WORST SERVICES.
26 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Nina
We understand why an unexpected debit after your cancellation would be concerning, particularly when you were advised that the service had been cancelled and no further charges would apply. We’d like to investigate this properly and ensure the relevant account details are reviewed.
Please email customer-reviews@webafrica.com with:
• A link or screenshot of this review
• Your registered Webafrica email address
• The relevant review information
Once received, our team will verify the details and assist further. We aim to respond as soon as possible, with a general turnaround time of up to 24 hours.
Warm regards,
Webafrica Crew
After back and forth with other agents…
After back and forth with other agents I finally cam across Jean Pierre and he resolved my painfull issue. I wish the other 3 agents were as compentant as he is
25 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Shant,
Thanks for sharing your experience! We’re glad Jean Pierre was able to step in, take ownership, and get your issue resolved. We appreciate your patience through the process, and we’re pleased you finally received the support you needed.
Stay in control of your fibre service without the wait using the Webafrica app (Latest App version: 2.1.14).https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/
Warm regards,
Webafrica Crew
Only Mpho assisted was transferred up…
Only Mpho assisted was transferred up and down spoke to 8 agents and only 1 assisted
Trusylt bad service from the other agents except Mpho
So 1 star to webafrica buy 5 stars to Mpho
25 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Zaarah,
We’re pleased to know that Mpho was able to provide the assistance you needed, and we’ll make sure that recognition is noted. At the same time, the overall support experience you described is not the standard we aim to provide, and we recognise the importance of consistency when a customer reaches out for help.
We take your feedback seriously and will share it with our Service Quality Team for review. We’re committed to ensuring that the level of support our clients receive is consistent across their interactions with us.
Warm regards,
Webafrica Crew
You have a superstar on board…
You have a superstar on board Webafrica. JessieW!! What a phenomenal agent!!
24 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Leon,
Thank you for sharing such fantastic feedback. It's wonderful to know that Jessie made such a memorable impression and stood out through the quality of her service. Recognition like this is a great reflection of the care and enthusiasm our agents bring to every customer interaction.
We'll continue encouraging the exceptional customer care that makes experiences like yours possible.
Pop over to your app store and search “Webafrica” to download the app and get started 🚀
Warm regards,
Webafrica Crew
Antwoord van Webafrica
Hi Ryan,
We’re delighted to hear that you received great technical support from our team. It’s fantastic to know you had a positive experience and received the assistance you needed. 👏💗
Thank you for choosing Webafrica and for sharing your experience!
Manage your fibre in seconds, anytime, anywhere with the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14).https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/
Warm regards,
Webafrica Crew
Antwoord van Webafrica
Hi Alfred,
We understand how frustrating it is to have your WiFi go down again.
Please email our Customer Reviews team at customer-reviews@webafrica.com with your account details and a brief description of the issue. The team can review the matter and assist further.
Warm regards,
Webafrica Crew
Fibre was active but we could not…
Fibre was active but we could not connect. JeanPierre assisted us within a minute. He configured the router and provided us with the correct wifi password. 10 out of 10. Thank you!
18 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Sandra,
We’re thrilled to hear that JeanPierre was able to get you connected so quickly! It’s great that he configured your router and made sure you had the correct WiFi password, getting everything sorted in no time.
Thank you for the 10/10 rating and for sharing your experience! 💗
Stay in control of your fibre service without the wait using the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14).
Warm regards,
Webafrica Crew
Our internetbis off for 9 days and…
Our internet is off for 9 days and still no technician
Very bad and frustating!!!
We pay them and dont get the service for 9 days we do not have internet and still we need to pay
18 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Johnelle
We understand how frustrating it is to be without internet for 9 days, especially while continuing to pay for a service you’re unable to use. Having to wait for a technician without a clear resolution would understandably be upsetting.
We’d really appreciate the opportunity to get this moving for you. Please send us your Webafrica account details via WhatsApp message so we can verify the service and check the latest fault and technician status with our Support team.
We’ll work to get clarity on the outstanding technician visit and the way forward.
Warm regards,
Webafrica Crew
Very much satisfied.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Maguy,
It’s great to hear that you’re very satisfied with your Webafrica experience. We appreciate you taking the time to share your positive feedback and are glad we could meet your expectations.
Manage your fibre in seconds, anytime, anywhere with the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14).https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/
Warm regards,
Webafrica Crew
The worst service ever
The worst service ever. I have paid and been waiting for more than 30 days without any connection each and every time I'm being told different information on a daily basis, struggled with installation it took 25 days before now no one is assisting with the actual connection il never ever recommend this to anyone. I wasted my money, try getting refund then it's a night mare
17 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Alice,
We understand how frustrating it is to have paid for your service and still be waiting for a connection after more than 30 days, especially with the different information you’ve received along the way.
Our team has submitted an escalation to the infrastructure provider as additional installation work is required. Their technicians will be in touch to assist with completing the outstanding work and getting your service connected.
Warm regards,
Webafrica Crew
Second disconnect with no reasoning
This is the second time I receive a notification saying my service is disconnected with no reasoning, when reaching out I am told by staff verbatim "I dont know". In the middle of the month again being left without wifi and being disconnected, I had to pay a whole months payment prevuously to be recconnected and I paid it due to urgency as I work from home, the payment of this month was less but, I still have not received a refund from the initial payment I made at the beginning of the month, still no refund. I was hoping it is just a one time thing but to happen again and receive really bad support is unprofessional and untrustworthy. I cannot rely a company who randomly disconnects clients even though payment was made on time and no reasoning and no accountability to fix the situation.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Morning Ridhaa
We understand how frustrating and concerning this must be, especially as this is the second unexpected disconnection and you work from home. We understand that having to make an additional payment to restore your service while you are still waiting for a refund understandably affects your trust in us.
We’d like to investigate the disconnection and outstanding refund properly. Please send your registered Webafrica email address and account details via private message so we can securely verify your information and escalate the billing and service concerns to the relevant teams.
Warm regards,
Webafrica Crew
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.