Upon ordering my Fibre, as soon as I made payment, same day I got called to schedule installation. There was an issue with my address but it was sorted within in 2 days. I got a second call a few days... Toon meer
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The WiFi is fast and we are 10 members we connecting nicely without struggling. Everyone in the house is excited 😆 more than anything. My kids they are full they can't feel that they are hungry becau... Toon meer
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I am being charged for a service I do not have. I have not received the router that they dispatched after processing an initail charge 4 times then I am being debited for internet access I do not... Toon meer
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The gentlemen that installed and activated were friendly arrived about 30minutes earlier where done i’m an hour . Very respectful, professional and efficient . Even your chat or is amazing 🤩, tha... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or simply send us a message using our latest App or Live Chat support channels. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Contactgegevens
Zuid-Afrika
- 021 464 9555
- www.webafrica.co.za
3,8
Goed
18K reviews
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Antwoord van Webafrica
Morning Viwe
Thank you for the fantastic rating 💗 We’re committed to keeping things simple, reliable, and stress-free for you.
Jump into your app store, search “Webafrica,” and take control of your account in seconds 💪
Warm regards,
Webafrica Crew
THIS IS BY FAR THE WORST FIBRE SUPPLIER…
THIS IS BY FAR THE WORST FIBRE SUPPLIER EVER! THE CUSTOMER SERVICE IS DISGUSTING!!! I AM STILL WAITING FOR A MANAGER CALL BACK SINCE 6 MONTHS AGO AFTER FOLLOWING THE MANAGER CALL BACK PROCESS! EVERY MONTH THERE IS AN SSUE WITH PAYMENT AND YET I HAVE ALL THE PROOF OF ALL THE PAYMENTS MADE! I'M CONSTANTLY GETTING MESSAGES MY INTERNET WILL BE SUSPENDED AFTER DAYS OF MAKING MY PAYMENT. ARE YOU BUSY WITH SCAMS OR FRAUD BECAUSE MY LORD YOU CAN'T HAVE THE SAME ISSUE EVERY SINGLE DAMN MONTH, IT'S EXHAUSTING MAN! GET YOUR ACT TOGETHER!!!!
DISGUSTED CUSTOMER
14 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Sandra,
We understand how frustrating it is to receive repeated suspension notifications despite making your payments. To help us review the payment allocation and investigate why these notifications continue to be triggered, please email your proof of payment to customer-reviews@webafrica.com.
Once received, the relevant team can review the payment details against the account and assist with the matter.
Warm regards,
Webafrica Crew
Fourth Review – VoIP Service Still Not Working
This is now the fourth review we have posted regarding the same unresolved issue: our VoIP phone is still not working.
The problem was first reported on 25 May 2026, and we were assured that it would be resolved within 48 hours. It is now almost three months later. Despite countless messages and follow-ups, our VoIP service remains non-functional, while Webafrica continues to bill us for a service that we are simply not receiving.
Following our third review, we received one SMS and one telephone call, and that was the extent of the follow-up. Nothing has been resolved.
What is particularly frustrating is that the responses to our reviews are filled with promises that are never followed through with meaningful action. At this point, the responses have become meaningless. After four reviews about the exact same issue, one would reasonably expect management to take ownership and ensure that the problem is actually resolved.
Unfortunately, our experience has been that customer service is not a priority for Webafrica. If you are looking for a service provider that offers reliable service, effective communication and professional customer support, based on our experience, we cannot recommend Webafrica.
We have heard the promises before. At this stage, another response to this review will simply be words unless it is followed by actual action and a working VoIP service.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Shirley,
We understand why you’re frustrated, especially after reporting the VoIP issue on 25 May and following up repeatedly without receiving a lasting resolution. We also recognise that having to raise the same concern through multiple reviews, while continuing to be billed for a service that remains unavailable, has understandably affected your confidence in the support process.
We can see that an escalation has already been submitted to our Technical Team regarding the VoIP service. Given the continued lack of resolution, we’ve also submitted a follow-up to the team, highlighting that the issue remains outstanding and that further action is required.
We appreciate that you need more than another acknowledgement and that the priority is getting your VoIP service working again.
Warm regards,
Webafrica Crew
What a bunch of incompetent people…
What a bunch of incompetent people working there, always referring the problem to somewhere else, even if you provide a screenshot of the issue with an explanation from a 3rd party and evidence of the issue, and still no feedback or assistance. Better to cancel and move to a service provider that can and will assist; just don't have the time or energy to deal with them anymore
13 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Nicolaas,
We understand your frustration, particularly after providing supporting screenshots, third-party information and evidence of the issue, yet still not receiving the assistance or feedback you expected.
Please email Customer Reviews at customer-reviews@webafrica.com with your account details and the relevant information so we can review the matter further and assist.
Warm regards,
Webafrica Crew
Antwoord van Webafrica
Hi Samuel,
Thank you for the positive feedback! We’re pleased to hear that you’ve had a good experience with Webafrica so far. We appreciate you taking the time to share your feedback and look forward to continuing to provide you with reliable service.
Manage your fibre in seconds, anytime, anywhere with the Webafrica app (Latest App version: 2.1.14). https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/
Warm regards,
Webafrica Crew
Been with them for 8 years, shit.
Been with them for 8 years, they put me on a special more expensive plan without tellnig me, charging R400 a montho more to avoid R1000 cancellation fee. They claim this is to recover hardware costs, but I have had the equipment for 8 years. in that time it has never worked properly and they have never ever sent anyone to fix the issue.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Bruce,
We understand your concerns, particularly regarding the unexpected increase in your monthly charges, the cancellation fee, and the ongoing equipment issues you’ve experienced over the years.
We’d like to have this looked into properly. Please email customer-reviews@webafrica.co.za with your account details and a link to this review so our team can investigate the billing and service concerns you’ve raised.
Warm regards,
Webafrica Crew
The worst customer service ...a…
The worst customer service ...a complete waste of time..I will not recommend them as a provider ...what a nasty experience ....
Prooblem resolved
Thank you ... Please improve customer service model ... Thank you
13 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Alex,
We’re concerned to hear that you’ve had such a disappointing experience with Webafrica. We’d like to understand what went wrong and see how we can assist.
Please send us more details about what happened, including the issue you experienced and any relevant reference or account details, so we can look into this further.
Warm regards,
Webafrica Crew
Webafrica Customer Service Live Chat Waiting Times
Webafrica Customer Service
Over the past couple of days, the waiting times on Webafrica’s Live Chat have been absolutely horrendous. I’ve experienced long waiting times before, but never to this extent.
Considering Live Chat is one of the main methods of contacting customer support, this level of service is simply unacceptable. I’ve also emailed the complaints department and am still waiting for a response.
For a reputable company, I honestly expected much better. Customer service is a huge part of the overall customer experience, and right now, Webafrica is seriously falling short.
I’m genuinely considering cancelling my services—not because of the product itself, but because getting assistance when you actually need it has become such a frustrating experience.
Webafrica, your customer service needs serious attention. This is not the standard paying customers should have to accept.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Najumah,
We understand how frustrating it has been to experience such lengthy Live Chat waiting times, particularly when you’re trying to get assistance and have already contacted our Complaints Team.
We’ve checked your details and can confirm that your query has been logged with our Complaints Team for review. The team will assess your concerns and provide feedback directly once their review has been completed.
Warm regards,
Webafrica Crew
One word for webafrica and vumatel is…
One word for webafrica and vumatel is BULLSHIT. That's what these companies are. Slow internet, slow customer service. Everything moves slow here. You guys are my first experience with a big incompetence and inconvenient company.
30 juli 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Sphesihle
We understand how frustrating this experience has been, particularly when you’re dealing with slow service and delays while trying to get assistance. We can see our teams have reached out to our Invoicing team regarding the service suspension, and they’re actively working on restoring your Vuma Reach service as soon as possible. We appreciate your patience while we work to get this resolved and your service back up and running.
Warm regards,
Webafrica Crew
I spoke to 32 agents and multiple fake…
I spoke to 32 agents and multiple fake promises to upgrade my line, i even get charged for a faster line. I have tried cancelling aswell. its been 2 months of going back and forth. The worst service provider
11 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Zaid
We understand how frustrating it must be to spend two months following up, speaking to numerous agents, and still feel like you’re going around in circles, especially while being charged for a faster line.
Our teams have confirmed that a response has been provided on our HelloPeter platform with details of the action taken to assist you regarding your upgrade and account.
We appreciate you bringing this experience to our attention. We hope the information provided gives you greater clarity on the action taken and the way forward.
Warm regards,
Webafrica Crew
VERY BAD CUSTOMER SUPPORT
First of all. I'm a new customer and one would think that when you are a new customer to their services they would priorities you but unfortunately not.
I've been chatting to WEBAFRICA SUPPORT for almost two weeks now and been told that my REFUND would in my account 2-5 working days, they've been telling me this for TWO SOLID WEEKS just a different agent. I was told that they would contact me via email as well and still nobody has been in contact with me. I even called the WEBAFRICA SUPPORT LINE and the lady said they will be in touch but still haven't received no feedback from them.
WEBAFRICA CUSTOMER SUPPORT IS GENUINELY REALLY VERY BAD.
11 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Virgil, we understand how frustrating it must be to have been waiting almost two weeks for your refund, especially after receiving the same 2–5 working day timeframe from multiple agents without receiving an update.
We’d like to ensure this is looked into further. Please email customer.reviews@webafrica.co.za with your registered email address, refund details and any relevant reference numbers so our team can review the matter and assist further.
Warm regards,
Webafrica Crew
1st I was told that they got my order…
1st I was told that they got my order mixed up with someone els and than another agent told me my account is not activated this is so unprofessional as I'm working from home. And has been waiting since the 6th already seems like nobody know what they doing or how to help me. this I a real nightmare. Still having no internet after I payed!!
6 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Morning Cornelia
We understand how frustrating this is, especially when you’re working from home, have already paid, and still don't have internet. Receiving conflicting information only adds to the frustration.
We’d really appreciate the opportunity to look into this properly and help get things moving. Please email customer-reviews@webafrica.com with your review details, a link or screenshot, and your registered email address so we can securely verify your account.
Once received, our team will assist as quickly as possible, with a general turnaround time of up to 24 hours.
Warm regards,
Webafrica Crew
The person who helped me was very fast…
The person who helped me was very fast and sorted out my problem quickly
10 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Jandre
Thanks so much for the 5 stars 💗🚀
It means a lot to the team. Please reach out anytime if we can help.
Warm regards,
Webafrica Crew
Shocking and Inexperienced
I put in an order for a move of house on the 29th June, we were moving from Openserve to Octotel. I even at one point got a call from Octotel as they wanted to go to the new property to check the service which they couldn't as the old owners were still in house.
I moved in on the 1st August expecting at least by Monday my wifi would be on
Well what a nightmare its now the 7th August I work from home and have been using my phone data to connect my laptop so I can work. I have tried three times this week on WA and also Web Chat to get some resolve on my internet. We'll three days ago I was told by provisioning that I will wait 24 - 48 hours to get it one, today Friday morning I then get told the Admin team will hook me up between 24- 48 hours. The company is a joke to say the least does anyone in any departments know what they are actually doing. I dont think so, its 2026 not 1916!!
7 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Morning Stephen
We understand how disruptive this has been, especially when you work from home and have had to rely on mobile data while waiting for your service to be activated. We’d really like the opportunity to investigate the delays and get you the clarity you need.
Please email customer-reviews@webafrica.com with your review details, a link or screenshot, and your registered Webafrica email address. Once received, our team will verify your details and assist further.
We aim to respond as quickly as possible, with a general turnaround time of up to 24 hours.
Warm regards,
Webafrica Crew
Absolutely abominable service
Absolutely abominable service. I cancelled my account and over a month later waiting for them to close it out and release the fiber to the next service provider. Hidden fees, excuses, delays.
Their service is trash.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Gregory,
Thank you for bringing this to our attention. We understand how frustrating it is to be waiting for your account to be closed and your fibre line to be released.
Please be assured that your query has been logged with the relevant team, who are working to complete the cancellation and line release process. They'll continue assisting until the matter has been resolved.
Warm regards,
Webafrica Crew
DON'T TRUST AND DON'T SIGN UP!!!
I have been a customer since 2023 and when I cancelled they took R999 from me, after I already returned the router and was told it was part of the T&C's, however during the initial package nobody told me this and IT IS NOT SIGNED ON A CONTRACT!!
After dealing with numerous agents on whatsapp and calls, every agent is confused and the last one said they dont call customers!!!
HERE ARE ALL THE AGENTS I SPOKE TO AND I HOPE THERE IS A SOLUTION TO THIS!!!
THABANG - TODAY TOLD ME THEY DONT CALL CLIENTS???
MAKI - JUST TRANSFERS ME WITHOUT INFO
SINDISIWE - ADVISED ME THAT SALES NEED TO HELP ME SINCE IT WAS SALES THAT DID NOT ADVISE ME ACCORDINGLY.
NOMVULA - FROM THE PROVISIONS TEAM JUST TRANSFERS ME AGAIN WITHOUT ADVISING OR HELPING.
All of these agents I have had to type the same messages and waste MY TIME! Whose going to refund my time?
NOBODY TOLD ME ABOUT THIS CHARGE SINCE THE BEGINNING - CHECK YOUR SYSTEM, BUT THIS ISNT MY PROBLEM!
EDIT: ***MYREPLY***
THE EMAIL ADDRESS PROVIDED DOES NOT EVEN EXIST!!!
I WILL BE HANDING THIS OVER TO THE CONSUMER COUNCIL.
27 juli 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Shane
We understand how frustrating this experience has been, especially having to repeat yourself across multiple interactions without receiving clear guidance. Not being informed upfront about charges and then being passed between teams would leave anyone feeling unheard and inconvenienced.
To provide clarity, the R999 cancellation fee forms part of our service terms and conditions and is applied to specific packages upon cancellation. This is outlined in our cancellation policy here: https://bit.ly/3xkx9jg
Your concern regarding not being informed at the point of sale is important, and we want to ensure this is properly reviewed. The feedback about your interactions with our agents has also been noted, as this is not the level of experience we aim to provide.
We are truly sorry for any frustration caused and thank you for bringing this to our attention. Please feel free to email us at customer-reviews@webafrica.com for any further discussion. Our team aims to respond as soon as possible, with a general turnaround time of up to 24 hours. We are here for you.
Warm regards,
Webafrica Crew
Still no enjoyment with Webafrica customer service
This is a follow up review, since I have still not received the information I requested. I started this journey on 20 July 2026, today is 4 August 2026.
After 5 days of struggling to get hold of someone, I received a response (which was unfortunately not the format that would be accepted by SARS.) I then reached out again to request a new document and the following played out: no response / wrote a 1-star review / was sent a "change of ownership form" of someone else (POPI act who?) as well as the original incorrect document again / replied / was sent incorrect doc / replied / was sent statements from 2018 - 2026 (!!) / replied / am told I can go on my Webafrica profile to download statements (like I haven't tried that yet).
Am I speaking to AI that is unable to understand + convey English terms? My experience with companies that have been known to be challenging (mobile network providers) have been absolutely pleasant compared to this. Your inability to action an extremely simple request is SHOCKING.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Elrike
We understand how frustrating and exhausting this experience has been, especially after multiple follow-ups, receiving incorrect documents, and still not having the correct information needed for your submission. Having to repeat your request and not getting the right outcome would leave anyone feeling unheard and dissatisfied.
We can confirm that your concerns have been raised and flagged with the assigned Invoicing team, with a clear request for them to review your email thread and provide the correct documentation in the required format. They are currently being prompted to respond to you with the necessary assistance as soon as possible.
Your feedback regarding the incorrect information shared, delays in response, and overall handling of your request has been taken seriously and escalated internally, as this is not the level of service we aim to provide.
We will continue to monitor this closely to ensure you receive the correct documentation without further delay.
Warm regards,
Webafrica Crew
I signed up for a Webafrica Vumatel…
I signed up for a Webafrica Vumatel 30/30 Mbps promotional package in December 2025 after accepting the offer via WhatsApp. The promotion was advertised at R395/month for the first two months, increasing to R489/month thereafter.
After my service was activated, I was billed R799/month instead. My account statements reflect these charges, and I have asked Webafrica to explain why my billing does not match the package I accepted.
When I queried the charges on WhatsApp, I was told my service had been terminated for non-payment and that I owed a R999 termination fee. However, my latest Webafrica statement shows a R0.00 balance and records my most recent payment, which appears to contradict what I was told.
I attempted to escalate the matter by email, only to receive an automated response stating that the mailbox is no longer monitored and that support is handled via WhatsApp.
I am simply asking Webafrica to:
* explain the discrepancy between the promotional price and my monthly charges;
* explain why I was told my account was terminated despite my statement showing a zero balance; and
* resolve the matter promptly.
I will update this review once the issue has been investigated and resolved.
Update (6 August 2026): Following Webafrica’s public response, I attempted to contact the email address they instructed me to use. The address returned a 550 “Invalid Recipient” error because it does not exist. I also attempted to contact their general support email, but my message was rejected by their mail server. Despite this, I still have not received confirmation that my billing dispute has been formally registered, nor have I been provided with a dispute reference number or a substantive response.
I have retained screenshots of these failed contact attempts and all correspondence should they be required.
23 december 2025
Review zonder uitnodiging
Antwoord van Webafrica
Morning Rifqa
We understand how concerning and frustrating this situation must be, especially when the billing you’ve received does not match the promotional offer you accepted, and the feedback around termination and balances appears contradictory. Clear and accurate billing, along with consistent communication, is essential, and we can see why this has raised concern.
We’d like to ensure this is properly investigated and resolved for you as a priority. Kindly email customer-reviews@webafrica.com including:
The full review details
A link or screenshot of the review
Your registered Webafrica email address
Once we’ve received all the required information, we’ll verify your details and engage the relevant teams to review the billing discrepancy, account status, and termination feedback in full. Our team aims to respond as soon as possible, with a general turnaround time of up to 24 hours.
We appreciate you bringing this to our attention and will work to provide clarity and resolution.
Warm regards,
Webafrica Crew
A Scam
I signed up expecting clear and transparent pricing, but my experience has been the opposite.
After paying R579, I was suddenly told I had an additional outstanding balance of R224.13 without any prior explanation. When I contacted customer support to understand the charge, I repeatedly asked what it was for, whether it would be a monthly payment, and what a "speed fee" meant. Unfortunately, my questions were not answered clearly. Instead, I received vague and confusing responses that left me even more frustrated.
Good customer service is about providing accurate information and helping customers understand their accounts. I shouldn't have to ask the same questions multiple times just to get a basic explanation of my invoice.
I hope Webafrica improves its communication and billing transparency so that future customers know exactly what they're paying for and can receive clear, helpful support when they have questions.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Admin,
Thank you for taking the time to share your feedback. We understand how frustrating it must be to be looking for clarity on your billing and instead feel confused and uncertain about the charges on your account. Having to repeatedly seek explanations without receiving the transparency you're looking for can understandably leave you feeling disappointed.
This is not the level of service we strive to provide, and we'd appreciate the opportunity to help provide the clarity you need.
Please email customer-reviews@webafrica.com with your review details, more information regarding the billing concerns you've raised, the review link or a screenshot, and the email address registered on your Webafrica account. We can only respond once these details have been provided, as they allow us to securely verify your account information.
Our team aims to respond as quickly as possible, with a general response timeframe of up to 24 hours after receiving all the required details.
Your feedback regarding the billing communication and support experience will also be shared with our Service Quality Team for review and improvement, as we're committed to providing clearer communication and a better customer experience.
Warm regards,
Webafrica Crew
What an exceptional service from Jean…
What an exceptional service from Jean Pierre.... Thank you so much...More than anything, all the consultants I dealt with were so good..
May you continue serving others, like how you served me.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Nothando
Your 5 stars made our day 💗
Thank you for taking a moment to share your experience. We are always here to help if you need anything.
Warm regards,
Webafrica Crew
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