Upon ordering my Fibre, as soon as I made payment, same day I got called to schedule installation. There was an issue with my address but it was sorted within in 2 days. I got a second call a few days... Toon meer
Bedrijf heeft geantwoord
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I am being charged for a service I do not have. I have not received the router that they dispatched after processing an initail charge 4 times then I am being debited for internet access I do not... Toon meer
Bedrijf heeft geantwoord
The gentlemen that installed and activated were friendly arrived about 30minutes earlier where done i’m an hour . Very respectful, professional and efficient . Even your chat or is amazing 🤩, tha... Toon meer
Bedrijf heeft geantwoord
The WiFi is fast and we are 10 members we connecting nicely without struggling. Everyone in the house is excited 😆 more than anything. My kids they are full they can't feel that they are hungry becau... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or simply send us a message using our latest App or Live Chat support channels. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Contactgegevens
Zuid-Afrika
- 021 464 9555
- www.webafrica.co.za
3,8
Goed
18K reviews
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A Scam
I signed up expecting clear and transparent pricing, but my experience has been the opposite.
After paying R579, I was suddenly told I had an additional outstanding balance of R224.13 without any prior explanation. When I contacted customer support to understand the charge, I repeatedly asked what it was for, whether it would be a monthly payment, and what a "speed fee" meant. Unfortunately, my questions were not answered clearly. Instead, I received vague and confusing responses that left me even more frustrated.
Good customer service is about providing accurate information and helping customers understand their accounts. I shouldn't have to ask the same questions multiple times just to get a basic explanation of my invoice.
I hope Webafrica improves its communication and billing transparency so that future customers know exactly what they're paying for and can receive clear, helpful support when they have questions.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Admin,
Thank you for taking the time to share your feedback. We understand how frustrating it must be to be looking for clarity on your billing and instead feel confused and uncertain about the charges on your account. Having to repeatedly seek explanations without receiving the transparency you're looking for can understandably leave you feeling disappointed.
This is not the level of service we strive to provide, and we'd appreciate the opportunity to help provide the clarity you need.
Please email customer-reviews@webafrica.com with your review details, more information regarding the billing concerns you've raised, the review link or a screenshot, and the email address registered on your Webafrica account. We can only respond once these details have been provided, as they allow us to securely verify your account information.
Our team aims to respond as quickly as possible, with a general response timeframe of up to 24 hours after receiving all the required details.
Your feedback regarding the billing communication and support experience will also be shared with our Service Quality Team for review and improvement, as we're committed to providing clearer communication and a better customer experience.
Warm regards,
Webafrica Crew
What an exceptional service from Jean…
What an exceptional service from Jean Pierre.... Thank you so much...More than anything, all the consultants I dealt with were so good..
May you continue serving others, like how you served me.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Nothando
Your 5 stars made our day 💗
Thank you for taking a moment to share your experience. We are always here to help if you need anything.
Warm regards,
Webafrica Crew
It is next to impossible to get ahold…
It is next to impossible to get ahold of anyone furthermore I have attempted to cancel my service via the app, WhatsApp and phone call on multiple occasions, it keeps saying that my service is cancelled but then I get hit with an outstanding bill, do not waste your time or money with these guys, it’s easy to sign up but impossible to cancel
3 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Brandon
We understand how frustrating this experience has been—especially when you’ve made multiple attempts to cancel through different channels, only to still receive billing notifications. That back-and-forth, combined with the difficulty in reaching support, can be incredibly discouraging.
From our side, we can see that our Billing Support team has engaged with your account and clarified that there are outstanding amounts for April, June, and July, along with a termination fee, and that April’s balance needs to be settled to resolve the billing discrepancy.
That said, your concern about the cancellation process and conflicting messages on your service status is completely valid. This is not the seamless experience we aim to provide. To assist, we have arranged for our Collection team to review your account and call you to discuss the account status and the next steps ASAP.
Warm regards,
Webafrica Crew
Webafrica is a waste of time they only…
Webafrica is a waste of time they only care about sales I have a problem with my internet I have been struggling to get hold of them since this morning 7:30 and I only got through to them about 12:00 the afternoon and I found they put me through to support service then customer care and then to sales my got the sales they put me through again to support service and when they wanted to put me through to support service the consultant put the phone down and I'm still struggling and my internet is still off webafrica waste of time
1 augustus 2026
Review zonder uitnodiging
Antwoord van Webafrica
Morning Ashley
We understand how frustrating it must have been trying to get assistance while your connection was down, especially after being transferred multiple times and not getting a clear resolution.
We can see that our support team did connect with you on Saturday and assisted with troubleshooting—confirming your line was active, guiding a router restart, and verifying with your household that the connection and speeds were restored. They also clarified the upgrade payment query and advised that no further payment was needed.
Warm regards,
Webafrica Crew
I warn customers to carefully think…
I warn customers to carefully think about using WebAfrica. All they care about is Sales. Dont waste time in calling the 021 no nor the what's app no. We have tried for _ days to SPEAK to someone; ive made a record of dates and times. You get put through to robots and your query does not fall in any of the 3 listed categories. Tried all 3. You get asked if we want "human" help; type in YES. You then get routed to the 3 categories again and again and again. Pls dont waste time with WebAfrica; go via Vodacom, Telkom etc for wifi services. At least they are reputable and you get to speak to people.
31 juli 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Shami,
Thank you for bringing this to our attention. We understand how frustrating it must have been to spend several days trying to reach support without being able to speak to someone directly.
To help us investigate your experience thoroughly, please email customerreviews@webafrica.co.za with your account details and a summary of what you've experienced. Our Customer Reviews team will review your case and work with the relevant team to assist you further.
Warm regards,
Webafrica Crew
Lack of service
We have a logged a call with your call centre to have our line connected due to branch that fell on line and snapped it off completely. Were told they will send out team to have line reconnected within 72 hrs and then when deadline past they closed case and said there is nothing wrong with line and its connected. This is not even a software issue where it can be disputed as this line is literally hanging so what how they concluded that its fixed maybe you can share.
28 juli 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Alvin
We hear how frustrating this must be, especially with a visible line break and conflicting updates on the case.
We can confirm that this should not have been closed while the line is still physically disconnected. We want to get this properly investigated and resolved without further delays. Please email customer-reviews@webafrica.com with your review details, a screenshot or link to this post, and your registered email address so we can securely access your account and re-engage our network partners with the correct context.
We will ensure the fault is reassessed as a physical line issue and that the necessary team is dispatched. Once we have your details, we will take ownership of the follow-up and keep things moving toward a clear resolution.
Warm regards,
Webafrica Crew
Wow I can say a lot I just having fun…
Wow I can say a lot I just having fun im only paying 399 for unlimited wifi every one is busy enjoying ...my smart tv working 100% with your router will never let you down thank you guys
30 juli 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Solombela, thank you for the fantastic review! We're thrilled to hear you're enjoying your unlimited fibre service and that your Smart TV is working perfectly with your Webafrica router. Knowing you're having such a great experience means a lot to us.
To make managing your service even easier, you can use the Webafrica app to keep track of your connection, usage, and account anytime: https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/
Warm regards,
Webafrica Crew
Awaiting assistance
Hi, I wrote a review here over a week ago with a plea for assistance, I am still waiting for a call. Please, I am tired.
Thank you for a response! I have received non of this information and have no issue paying if it is explained. Please can you arrange to send me an email with a account attached and then I can pay and have this done with - thanks
16 juli 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Shanni,
Thank you for your follow-up. We understand how frustrating it must be to still be seeking a resolution to your billing concerns, especially after previously reaching out for assistance and waiting for feedback.
We've reviewed the account and can see that you were sent feedback by email confirming that the June subscription will be credited to the account. We can also confirm that the credit has been successfully applied.
Based on the account review, the remaining balance relates to the R999 cancellation fee together with the May subscription. As the cancellation request was submitted during April, the required one calendar month's notice applied, which meant that the service remained active during May. This is why the May subscription charge remains payable and why you're seeing the debit order attempt for R1518.00.
We recognise that this outcome may not be the one you were hoping for, however we'd like to assure you that your concerns have been reviewed.
Your feedback regarding your experience will also be shared with our Service Quality Team for review and improvement.
Warm regards,
Webafrica Crew
I got everything fast on time
I got everything fast on time, they registered me yesterday, and today the installation team came to install, after 2 to 3 hours I received an sms for activation and the password.
Am so happy for Webafrica they are really trust worthy. Even the agent Lady didn't want the upfront payment.
30 juli 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Lindiwe,
We're thrilled to hear how quickly everything came together, from your registration to the installation and activation. It's wonderful to know that the process was smooth, efficient, and exceeded your expectations.
We look forward to keeping you connected and delivering the same great service for years to come.
Pop over to your app store and search “Webafrica” to download the app and get started 🚀
Warm regards,
Webafrica Crew
My complain was attended to immediately…
My complain was attended to immediately as the installer personally called me to inform me that he was on his way. And not forgetting how humble he was. Keep it up Webafrica. You never dissapoint.
30 juli 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Rachel, thank you for your wonderful feedback! We're delighted to hear that your complaint was attended to so quickly and that your installer kept you informed every step of the way. It's especially rewarding to know their humility and professionalism made such a positive impression.
Your support means a lot to us, and we're grateful for your continued trust in Webafrica. To make managing your fibre even easier, you can use the Webafrica app to keep track of your connection, usage, and account anytime: https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/
Warm regards,
Webafrica Crew
1.Can't get hold of you telephonically
1.Can't get hold of you telephonically. 2.Your sales lady when I enquired about an upgrade did not give me all the detail.
3. It took so long to get payment voucher and all this resulted in my household being without fibre for 2 full days.
27 juli 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Raquel,
Thank you for taking the time to share your feedback. We understand how frustrating it must have been for your upgrade journey not to progress as smoothly as expected, particularly when you were trying to arrange an upgrade and were left without connectivity for two full days. We can appreciate the impact this had on your household and daily activities.
While we're pleased that you were eventually assisted, we recognise that the overall experience fell short of the standard of service we aim to provide. Clear communication, accurate information, and a smooth upgrade process are all important parts of the customer experience, and we appreciate you bringing your concerns to our attention.
Please be assured that we take feedback like this seriously. Your comments regarding the upgrade process, communication, and payment arrangements will be shared with our Service Quality Team for review to better understand what went wrong and identify opportunities to improve the experience going forward.
We're committed to delivering a service that meets our customers' expectations and to continuously improving the support and experience we provide.
Warm regards,
Webafrica Crew
Quick and efficient installation.
Quick and efficient installation.
26 juni 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Alison
Your 5 stars made our day 💗
Thank you for taking a moment to share your experience. We are always here to help if you need anything.
Warm regards,
Webafrica Crew
Staff was friendly and efficient
Staff was friendly and efficient, explained everything well and the installation was quick.
30 juli 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Siphokazi
Thank you for the fantastic rating 💗. We’re committed to keeping things simple, reliable, and stress-free for you.
Warm regards,
Webafrica Crew
After the installation of the WiFi
After the installation of the WiFi, the installers left without finishing everything and said there's still a problem outside, they then left without the service running , however on another day,the service did start running but the installation setup is not complete, fibre wires are still exposed to rain and the weather ,also these cables are a threat to visitors and children that may visit. yesterday we did not have WiFi all day because of this setup. Can we please get an installer to come fix this problem , thank you.
24 juli 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Lungelo,
Thank you for bringing this to our attention. We understand your concern, especially with the installation being left incomplete and the exposed fibre cables creating both a safety risk and affecting your service.
Please email customerreviews@webafrica.co.za with your account details, installation address, and, if possible, photos of the exposed cabling. Our Customer Reviews team will investigate the matter with the relevant team and ensure the appropriate action is taken to address the installation.
We look forward to assisting you.
Warm regards,
Webafrica Crew
I've paid my vuma account but now its…
I've paid my vuma account but now its not working and also you changed the easy number and the password that was given to me its not working and its disturbing my kids because they need to do school work please fix it 😢
28 juli 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hello Mathapelo
It’s clear how stressful this has been, especially with your children needing a stable connection for schoolwork. Not being able to get online after making payment, along with login details not working, is incredibly disruptive.
Our Support team connected with you via chat earlier today and worked on your line remotely. As part of the troubleshooting, we asked you to restart your devices to restore the connection. If you haven’t already, please try restarting your router and devices again and test the connection.
If the issue is still not resolved, please reach out to us via WhatsApp so we can assist you ASAP. There is a possibility of a line fault, in which case we will work with our Vumatel partners to restore your service as quickly as possible.
We are committed to getting this resolved so your household can get back online without further disruption.
Warm regards,
Webafrica Crew
Useless service provider I have been chatting on what app since…
I have been chatting on what app since the 27th July trying to active my wifi and I get a what app reply from 7h30am in the morning until 19h59pm when they stop my chat and say to connect them the next day during office hours. This has been the 10th time I have been on the line with no technical support come month end they debt your account I am very unhappy with the service 😞
27 juli 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Jeanette,
Thank you for bringing this to our attention, and we're truly sorry to hear about your experience. We understand how frustrating it must have been to repeatedly reach out for assistance since 27 July, only to have your WhatsApp chats end each day without your WiFi being activated. We also appreciate your concern about being billed while you're still waiting for support.
To help us investigate this matter thoroughly, please email us at customerreviews@webafrica.co.za with your account details and a brief summary of what you've experienced. Our Customer Reviews team will review your case and work with the relevant team to assist you further.
We appreciate your patience and look forward to helping resolve this for you.
Warm regards,
Webafrica Crew
The installation was very quick
The installation was very quick. Communication was excellent. I payed in a day my service was installed the same day. I'm excited to have the whole experience and see how it goes
29 juli 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Babalwa,
Thank you for taking the time to share your experience. We're delighted to hear that your installation was completed so quickly and that you were kept well informed throughout the process. Having your service activated on the same day as your payment is a fantastic start, and we're pleased everything came together so smoothly.
We're excited to have you on board and look forward to keeping you connected.
Jump into your app store, search “Webafrica,” and take control of your account in seconds 💪
Kind regards,
The Webafrica Crew
The great connection of the wifi and…
The great connection of the wifi and the experience is the best for real
29 juli 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Florina,
We're delighted to hear that you're enjoying a strong, reliable WiFi connection and that your overall experience with us has been such a positive one. Knowing that our service is meeting your expectations is exactly what we strive for.
We look forward to continuing to provide you with a dependable connection and a great customer experience.
Downloading the app is easy—just search “Webafrica” in your app store and install 📲
Kind regards,
The Webafrica Crew
Antwoord van Webafrica
Hi Customer,
Thank you for taking the time to share your feedback! We're delighted to hear that you experienced helpful support and fast service. Providing quick, reliable assistance is what we strive for, and it's wonderful to know we delivered a great experience.
For even more convenience, you can manage your fibre account, track your connection, and access support anytime with the Webafrica app (Latest App version: 2.1.14). https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/
Warm regards,
Webafrica Crew
Yes thank you the company is doing very…
Yes thabk you the company is doing very well
29 juli 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Nontokozo,
Thank you for taking the time to share your feedback. We're delighted to hear that you've had a positive experience with us and that you feel we're doing well. Encouraging feedback like yours motivates us to keep delivering the quality service our customers expect.
We look forward to continuing to provide you with a great experience.
Pop over to your app store and search “Webafrica” to download the app and get started 🚀
Kind regards,
The Webafrica Crew
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