Upon ordering my Fibre, as soon as I made payment, same day I got called to schedule installation. There was an issue with my address but it was sorted within in 2 days. I got a second call a few days... Toon meer
Bedrijf heeft geantwoord
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The WiFi is fast and we are 10 members we connecting nicely without struggling. Everyone in the house is excited 😆 more than anything. My kids they are full they can't feel that they are hungry becau... Toon meer
Bedrijf heeft geantwoord
The gentlemen that installed and activated were friendly arrived about 30minutes earlier where done i’m an hour . Very respectful, professional and efficient . Even your chat or is amazing 🤩, tha... Toon meer
Bedrijf heeft geantwoord
I am being charged for a service I do not have. I have not received the router that they dispatched after processing an initail charge 4 times then I am being debited for internet access I do not... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Webafrica is one of South Africa’s fastest-growing internet service providers, offering Fibre and Fixed LTE across various networks. Webafrica aims to provide all South Africans with fast, affordable, reliable, and better internet connections. There are also a variety of hardware products that can be purchased from the "Online Store". For more information about the products and services, visit http://www.webafrica.co.za. Need help? Visit our help centre: https://knowledge.webafrica.co.za or simply send us a message using our latest App or Live Chat support channels. Live Chat hours: Monday - Friday: 7:30 am - 8 pm Weekends & Public Holidays: 8 am - 6 pm
Contactgegevens
Zuid-Afrika
- 021 464 9555
- www.webafrica.co.za
3,8
Goed
18K reviews
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Antwoord van Webafrica
Hi Customer,
Thank you for taking the time to share your feedback! We're delighted to hear that you experienced helpful support and fast service. Providing quick, reliable assistance is what we strive for, and it's wonderful to know we delivered a great experience.
For even more convenience, you can manage your fibre account, track your connection, and access support anytime with the Webafrica app (Latest App version: 2.1.14). https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/
Warm regards,
Webafrica Crew
Yes thank you the company is doing very…
Yes thabk you the company is doing very well
29 juli 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Nontokozo,
Thank you for taking the time to share your feedback. We're delighted to hear that you've had a positive experience with us and that you feel we're doing well. Encouraging feedback like yours motivates us to keep delivering the quality service our customers expect.
We look forward to continuing to provide you with a great experience.
Pop over to your app store and search “Webafrica” to download the app and get started 🚀
Kind regards,
The Webafrica Crew
Team was professional and was on time
Team was professional and was on time, have sense of humour also
29 juli 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Asanda,
Thank you for sharing your feedback. It's wonderful to hear that our team provided a professional and timely service while also creating a friendly and enjoyable experience. We believe that great support is not only about resolving queries but also about making every interaction a positive one.
We`ll continue working to provide service that is efficient, reliable, and customer-focused.
Take control on the go—search “Webafrica” in your app store and download the app today 💚
Kind regards,
The Webafrica Crew
Antwoord van Webafrica
Hey Tebogo,
It's fantastic to hear that you've had such an excellent experience with Webafrica. Knowing that our service has met your expectations across the board is truly appreciated and motivates us to keep delivering a positive experience for our customers.
We`ll continue working to provide the reliable service and customer care that you can enjoy with confidence.
It’s quick and easy—open your app store, search “Webafrica,” and install the app 👍
Kind regards,
The Webafrica Crew
I got reconnected faster than I thought…
I got reconnected faster than I thought it would take.
Very efficient and easy to use webiste and whatsapp chatbox
28 juli 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Lesego
Thank you for the amazing rating! 🚀
We are really glad to have you with Webafrica. If you ever need anything at all, our team is always here to help.
Warm regards,
Webafrica Crew
The service i got from all the agents…
The service i got from all the agents that help me solve my problem of getting my service reconnected and the friendliness and kindness they had and the patience to assist me with my problem.
So Web Africa and staff is great
28 juli 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Jonathan,
It's wonderful to know that every consultant you interacted with played a part in getting your service reconnected and that you felt supported throughout the process. Providing friendly, patient assistance while working towards the right outcome is exactly the standard we strive to deliver.
We look forward to continuing to provide the dependable experience you've come to expect.
Downloading the app is easy—just search “Webafrica” in your app store and install 📲
Kind regards,
The Webafrica Crew
I would like to give my greatest…respect to the staff
I would like to give my greatest appreciation to the Vuma team starting from the on the field agent that came to explain this product and the constant communication on my application status lastly the installation team did a stunning job please keep on encourage the on field agents to continue doing great job
28 juli 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Lesego,
It's fantastic to hear that your experience was a positive one from start to finish. From the informative guidance you received at the beginning of your journey to the consistent communication throughout your application and the quality of the installation, we're delighted that every stage met your expectations.
We'll be sure to pass your appreciation on to the teams involved. Recognition like this means a great deal, and we're proud to work alongside partners who are committed to delivering an excellent customer experience.
Head to your mobile app store, search “Webafrica,” and you’re good to go 👍
Kind regards,
The Webafrica Crew
Company os doing well
28 juli 2026
Review zonder uitnodiging
Antwoord van Webafrica
Morning Modibe
Thank you so much for the 5 stars 💗
We really appreciate you taking the time to share the love. If you ever need a hand with anything, our team is always here and happy to help.
Pop over to your app store and search “Webafrica” to download the app and get started 🚀
Warm regards,
Webafrica Crew
Installation dissapointment.
Im disappointed that the 2nd installed line was covered with pvc pipe, its hanging like a washing line outside... Just a concern for the future where the cable could gwt damage due to sun exposure and rain.
28 juli 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Ashton,
We understand your concern regarding the way the fibre cable has been installed, especially with it being exposed and not securely fitted. That’s definitely not ideal for long-term durability.
As installations are handled by the Fibre Network Operator, we rely on them for the physical setup. Please reach out to us via WhatsApp and share images of the installation so our team can review and guide the next steps to address this.
We’re here to help ensure everything is properly secured for you.
Warm regards,
Webafrica Crew
Always willing to help abd explain…
Always willing to help abd explain everything reasonably
28 juli 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Dolly,
It's great to know that our team has consistently been willing to help and has taken the time to explain everything in a clear and understandable way. We believe that providing helpful guidance and ensuring our customers feel informed is an important part of delivering excellent service.
We appreciate your support and look forward to continuing to provide the reliable assistance you can count on.
Pop over to your app store and search “Webafrica” to download the app and get started 🚀
Kind regards,
The Webafrica Crew
The service was very good and…
The service was very good and cominication from the staff it really quick it show staff knows what they are doing. Willing to help as us costumes with the patients understanding.
28 juli 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Sithembiso,
It's wonderful to know that you experienced prompt communication and received such attentive support from our team. Hearing that our consultants were knowledgeable, patient, and genuinely willing to assist is exactly the kind of experience we aim to provide every customer.
We truly appreciate your kind words and look forward to continuing to deliver the reliable service and customer care you deserve.
Kind regards,
The Webafrica Crew
Your service was 100% you communicate…
Your service was 100% you communicate with customers give them update with your products and the delivery was sport on
27 juli 2026
Review zonder uitnodiging
Antwoord van Webafrica
Morning Cingo
Thank you for the awesome rating 💗✨
We love seeing feedback like this. Our team is always here if you ever need assistance.
Take control on the go—search “Webafrica” in your app store and download the app today.
Warm regards,
Webafrica Crew
Thank you to the lovely assistant that…
Thank you to the lovely assistant that helped me today I had to run to the doctors and couldn’t take a picture of my router but he had so much patients and understanding. And my problem was resolved . Thank you so much Jeanpierre outstanding customer service
27 juli 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Amina,
It's wonderful to know that Jeanpierre provided thoughtful, patient support and adapted to your circumstances with genuine care. Knowing your issue was resolved while making the process as smooth as possible is exactly the experience we want every customer to have.
Thank you for placing your trust in us, and we look forward to continuing to provide service that makes a positive difference.
Kind regards,
The Webafrica Crew
Service and the communication with your…
Service and the communication with your customers
27 juli 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Phindile,
It's encouraging to know that our service and the way we communicate with our customers have made such a positive impression. We believe that clear, consistent communication is just as important as delivering reliable service, and we're pleased that this has been your experience.
We appreciate your support and look forward to continuing to provide the service and customer care you can rely on.
Kind regards,
The Webafrica Crew
Everything it working perfectly nice…
Everything it working perfectly nice job guys thank yall🤟❤️
25 juli 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Ntando,
Thank you for taking the time to share your feedback. We're delighted to hear that everything is working perfectly and that you've had such a positive experience with our service. It's always rewarding to know we're delivering the reliable connection our customers count on.
We'll keep working hard to ensure you continue enjoying the same great experience every day.
Kind regards,
The Webafrica Crew
Good service 💯 and very easy to use
Good service 💯 and very easy to use
Quickly delivery
25 juli 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi William,
We're delighted to hear that you've enjoyed a smooth experience with us, from the quick delivery to a service that's easy to use. Making it simple for our customers to get connected without unnecessary delays is something we work hard to achieve.
We'll continue delivering the reliable, hassle-free experience you've come to expect.
Kind regards,
The Webafrica Crew
Antwoord van Webafrica
Morning Sarah
We understand how frustrating delays can be, especially when you’re waiting to be reconnected.
We can confirm that our Support team logged a reconnection request for your Openserve line yesterday, and the relevant teams are working to restore your connection as soon as possible.
Your feedback regarding your experience has been noted and shared with the relevant teams. We are committed to resolving your query as quickly as possible.
Warm regards,
Webafrica Crew
So far so good your installers were…
So far so good your installers were hands on and they showed us how everything works so am just so grateful hope we work well In the future
23 juli 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Lebogang
Your 5 stars made our day 💗
Thank you for taking a moment to share your experience. We are always here to help if you need anything.
Find us in your app store by searching “Webafrica” and download the app today ✨
Warm regards,
Webafrica Crew
Im very happy guys about your internet…
Im very happy guys about your internet connection is very good actually the way im happy I don't have many word im create
23 juli 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hi Malebo,
Thank you for your wonderful feedback! We're thrilled to hear how happy you are with your internet connection. Your kind words mean a lot to us, and we're delighted that you're enjoying your Webafrica experience.
Everything you need to manage your internet is right in your pocket with the Webafrica app.
Webafrica Mobile App Guide (Latest App version: 2.1.3)https://knowledge.webafrica.co.za/index.php/knowledge-base/where-can-i-download-the-webafrica-mobile-app/?utm_source
Warm regards,
Webafrica Crew
The speed of resolving a query
The respect from employees, the way staff is knowledgeable, the speed at which query is resolved
23 juli 2026
Review zonder uitnodiging
Antwoord van Webafrica
Hey Tiro,
We're delighted to hear that our team's professionalism, respect, and product knowledge stood out, and that your query was resolved quickly. Delivering knowledgeable support with genuine care is exactly the standard we strive to maintain.
We'll continue to provide the responsive, customer-focused service that makes every interaction a positive one.
Kind regards,
The Webafrica Crew
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