WebEyeCare Reviews 

1.042
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I was hesitant with ordering online since this was my first time purchasing contacts with Webcare. I emailed for assistance and I received a phone call promptly. The customer service representative... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Never received lens but ups claims delivered on web site. Last time this happened with my order. Ups has issues with service. Called customer service to file claim. Probably will stop using this com... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Ordering was easy and they have the best prices. Submitted an order for contact lenses and uploaded my prescription from my optometrist. This was my first time ordering from WebEyeCare. In about a we... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Are you kidding me???? Your rep, Mark, has been INCREDIBLE! He worked hard to meet my needs and as far as I'm concerned, went above and beyond my expectations. He responded promptly and thoroughly.... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Contactlenzen leverancier
  2. Brillengroothandelaar
  3. Zonnebrillenwinkel

Geschreven door het bedrijf

Welcome to WebEyeCare, your source for the lowest prices on contact lenses. We constantly strive to exceed our customers expectations by delivering name brand contact lenses at the lowest possible prices. All contact lenses dispensed by WebEyeCare are the exact same lenses as prescribed by your doctor and are delivered to you in sealed containers direct from the manufacturer. At WebEyeCare, our primary focus is providing our customers with the dedicated personalized customer service combined with the lowest prices on the internet. WebEyeCare offers a wide variety of contacts including colored, toric and multifocal lenses that will surely fit your lifestyle!


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 90% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,1

Alle reviews

(1.042)

97 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

DONT PAY FOR ONLINE EYE EXAM. RIPOFF

I ordered contacts and was told my prescription expired. Normally I go to the eye dr every year but my eye dr quit taking my insurance. Web eye care sends me an email saying for $19.99 they will perform an eye exam online. I am skeptical but I paid because I didn't want to wait until I find another eye dr. I take the test and they tell me that my eyes have changed and I need to see an eye dr. I paid to hear that? what a rip off. They already took the money out of my account for the contacts?
Now I'm thinking why would you take the money before everything is complete?

13 december 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

Thank you for sharing your feedback. We want to assure you that we would never ship your order without a valid prescription. If we don’t receive a valid RX, we always offer a full refund. We understand your concern, and we also want to clarify that the online eye exam is only $16.49, not $19.99. We apologize for any confusion and are happy to assist you in resolving any issues with your order or prescription. Please reach out to us, and we will make sure everything is sorted out to your satisfaction.

Beoordeeld met 1 van de 5 sterren

Fraudulent

Fraudulent. At the very end of the purchase process they slip in a "processing fee" of more than 50% of the purchase price, or over $200. This allows them to advertise a price that is not remotely reflective of what they will actually charge, and therefore appear to be lower than the competition.

17 november 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

Hello. We understand the frustration - fees are everywhere online. On various search platforms, it's typical for sellers to have the product price listed separately from any handling or processing fees. We do try to be as up-front about ours as possible by listing the charges separately in the Cart. Whether we have a higher per-box price and no handling or a lower box price and processing, our total price is the best. Please let us know if you have any additional questions or concerns. Thank you!

Beoordeeld met 5 van de 5 sterren

Customer service went out of their way

Customer service went out of their way to help me receive my order in time. Communication was great! Fast, friendly service. These guys are wonderful to work with.

31 oktober 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

We're so glad you enjoyed your ordering experience and look forward to SEEing you in the future :)

Beoordeeld met 5 van de 5 sterren

Fantastic job with my contact lens order!!!

WebEyeCare did a fantastic job with my contact lens order. I had a new script which was easy to upload on their website. The price was the best I could find on the internet. I was updated frequently about my order as well as the delivery of the product. Great Job!!!

27 oktober 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

Wonderful to hear! Thank you so much for recommending WebEyeCare!

Beoordeeld met 5 van de 5 sterren

Buy with confidence

Contact lens came in 4 weeks earlier than expected. Order was right too. Very satisfied with the purchase

22 oktober 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

Thank you for your recommendation!

Beoordeeld met 5 van de 5 sterren

A++ Trustworthy and Reliable

A++ - Price, service, packaging
I've never had a bad experience, always reliable.

so, I keep coming back because there is a reservoir of trust that has been built up over years of buying from the company.

Sometimes I find cheaper prices, but trust and reliability are worth paying a little more for.

👍👍

10 oktober 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

Awesome to hear! Thank you for recommending us!

Beoordeeld met 5 van de 5 sterren

We laughed, we bonded, and he saved me money.

I was having troubles navigating my order checkout. And I happened to get Mark, the Senior Customer Service Manager who was helping a new trainee through my 4-part question. We cracked jokes as they went above and beyond to deliver the best service possible. I'll be returning to Web Eye Care because I know they put great resources into training their Service Managers to go the extra mile and make it fun. Oh, and if you wanna'be extra impressed, ask Mark about state-by-state laws.

15 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

So I’ll start by saying I don’t ever…

So I’ll start by saying I don’t ever write reviews, I’m super busy all the time and don’t have the time to do this. However I was so impressed with the customer service at WebEyeCare! I’ve been using WebEyeCare for a few years now for myself and my family. The ordering is super easy and simple and they have great prices! Now I placed an order like two weeks ago for my contact lenses (I was down to my last few pairs of lens) and not really thinking about it but my order never arrived...I called customer service, the gentleman who helped me was fantastic! Apparently, the order was never delivered because UPS wasn’t able to find the address and returned the order? It’s the same address I ordered to before but somehow UPS didn’t deliver it. Anyhow, now I’m on my last pair of contacts lens. The gentleman from customer service was so helpful, he sent my new order out that same morning, with overnight shipping!!! I got my lens the next afternoon!!! Wow! Really impressed and amazing service! Great job guys! You went above and beyond! You have a customer for life! Thank you! A+

9 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very easy to order

Very easy to order. My contact lens shipment was on time and efficient.

30 september 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

Thank you so much for your feedback!

Beoordeeld met 5 van de 5 sterren

Super Happy…

Super easy to order the contact lenses on line, and to upload the prescription and SUPER FAST to receive the contact lenses. Very satisfied and happy.

25 september 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

Thank you so much for your feedback!

Beoordeeld met 5 van de 5 sterren

I have used Web Eyecare in the past

I have used Web Eyecare in the past. They continue to be the most economical. It is very easy to upload prescription and fill out insurance information. For only $5.99 they deal with the insurance company. That’s a win win for me. I will definitely be using Web Eyecare again.

8 september 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

Awesome to hear! Thank you for recommending us!

Beoordeeld met 5 van de 5 sterren

They have such great prices and always…

They have such great prices and always ship quickly. This is the only place I order my contacts from. Truly a 10 out of 10!

28 augustus 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

We're so glad you enjoyed your ordering experience and look forward to SEEing you in the future :)

Beoordeeld met 1 van de 5 sterren

The sent me the wrong prescription…

The sent me the wrong prescription again for my contacts I paid for it to get here faster because I really need them all to get the wrong ones again. This happened to me before they had to send me different ones again because they had the wrong prescription once again. I need the right prescription, I love ordering from you guys. I just don't like the fact that they always send me the wrong prescription when I sent my prescription to you.

26 augustus 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

Thank you for sharing your feedback. We apologize for the
issues with your prescription lenses. We understand how important it is to receive the correct prescription.
It appears there was a mistake, and Biofinity lenses were ordered instead of the Multifocal lenses you needed. We recognize how crucial it is to have the right product.
Please be assured that we have made several attempts to
resolve this by reaching out to you via email and phone. Additionally, we included trial lenses in your previous order to help ensure accuracy with your prescription.
To correct this, we would be happy to exchange the incorrect lenses for the Multifocal lenses based on your
prescription. You can contact us directly at info@webeyecare.com or respond to our previous communication.
Thank you for your patience and continued support. We look forward to resolving this matter to your satisfaction.

Beoordeeld met 5 van de 5 sterren

Fast delivery

Fast delivery, easy ordering, vast selection of contacts. Good prices.

20 augustus 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

We're so glad you enjoyed your ordering experience!

Beoordeeld met 5 van de 5 sterren

Love WebEyeCare

They have a great selection of quality brand contacts that are delivered promptly with an easy and efficient website to use!

23 augustus 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

Awesome to hear! Thank you for recommending us!

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