WebEyeCare Reviews 

1.042
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I was hesitant with ordering online since this was my first time purchasing contacts with Webcare. I emailed for assistance and I received a phone call promptly. The customer service representative... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Never received lens but ups claims delivered on web site. Last time this happened with my order. Ups has issues with service. Called customer service to file claim. Probably will stop using this com... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Ordering was easy and they have the best prices. Submitted an order for contact lenses and uploaded my prescription from my optometrist. This was my first time ordering from WebEyeCare. In about a we... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Are you kidding me???? Your rep, Mark, has been INCREDIBLE! He worked hard to meet my needs and as far as I'm concerned, went above and beyond my expectations. He responded promptly and thoroughly.... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Contactlenzen leverancier
  2. Brillengroothandelaar
  3. Zonnebrillenwinkel

Geschreven door het bedrijf

Welcome to WebEyeCare, your source for the lowest prices on contact lenses. We constantly strive to exceed our customers expectations by delivering name brand contact lenses at the lowest possible prices. All contact lenses dispensed by WebEyeCare are the exact same lenses as prescribed by your doctor and are delivered to you in sealed containers direct from the manufacturer. At WebEyeCare, our primary focus is providing our customers with the dedicated personalized customer service combined with the lowest prices on the internet. WebEyeCare offers a wide variety of contacts including colored, toric and multifocal lenses that will surely fit your lifestyle!


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 90% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,1

Alle reviews

(1.042)

97 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

The Best Source for Lenses

Always accurate orders, fast shipping, the best prices and great customer service.

6 augustus 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

We're so glad you enjoyed your ordering experience and look forward to SEEing you in the future :)

Beoordeeld met 5 van de 5 sterren

Received the order quickly

Received the order quickly, everything was packaged nicely and I got exactly what I paid for:)

8 augustus 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

We're so glad you enjoyed your ordering experience!

Beoordeeld met 5 van de 5 sterren

They have the best price for contacts

They have the best price for contacts. I wear one of the most expensive contacts and I always get a discount, and earn points for future orders. I love them. They are on top of everything, and contact you if there is an issue. Wouldn't go anywhere else! #91309438

1 augustus 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

Awesome to hear! Thank you for recommending us!

Beoordeeld met 5 van de 5 sterren

$80 cheaper

so this place was $80 cheaper, but took 33 days to get me my contacts… i do have custom made multi-focal with a stigmatism, so that takes longer… i totally think it’s worth it, just order ahead… FYI the customer service is OUTSTANDING!! they always answered the phone and were cool about talking and checking on my order

24 juni 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

Thanks for the great feedback! Your prescription requires the contact lenses be custom made so they do tend to take longer, but so glad our customer service team kept you in the loop and helped you out!

Beoordeeld met 5 van de 5 sterren

Quick service

Eazy pease order process ... Quick response and updates even overnight... Got my contacts just in time
Could NOT be happier

24 juli 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

CUSTOMER SERVICE DOES NOT EXIST !!

I would like to say it takes for ever but 10 days has passed , no contacts , no tracking number. Customer Service is non existent. I decided to buy here because they offered a 3 pack of what I need but I regret my decision should have stuck to my current provider and paid the difference. DO YOUR SELVES A FAVOR DO NOT BUY FROM HERE .

11 juli 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

Our apologies you did not receive information regarding your order in a timely manner. We did have an issue with tracking numbers not uploading into our system correctly for 3 pack orders. You should have received your order although you did not receive an email with the tracking information. If you require additional assistance, please reach out to our customer service team at info@webeyecare.com or (888) 536-7480.

Beoordeeld met 5 van de 5 sterren

Delightful

The price the customer service and the speed of delivery were all delightful
91302591

10 juli 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

We're so glad you enjoyed your ordering experience!

Beoordeeld met 5 van de 5 sterren

Fast shipping

Fast shipping! Very easy to order. I have been ordering from here for 3-4 years now!

28 juni 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

We're so glad you enjoyed your ordering experience!

Beoordeeld met 1 van de 5 sterren

Doesn't Honor Advertised Prices/Contacts Are Not Made In The US

I have been ordering here for about a year. I placed an order for contacts at their special advertised price and I was sent an email telling me that I could no longer buy them at the price advertised and that my order was cancelled and refunded. No where on their website or anywhere does it state that I could not buy at the advertised price. The reason they are so cheap is because they get their contacts in India and other foreign places.

17 juni 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

Hello. We do apologize for your less-than-ideal experience so far.

It does appear that your account placed a promotional-priced order back in April which would make placing another promotional-priced order at this time against our terms and conditions.

As we are an authorized retailer of all brands on our site and source directly from authorized distributors and lens manufacturers, we are unable to honor third-party promotions at a higher interval.

Beoordeeld met 5 van de 5 sterren

Timely

Will order contacts from this company again

8 juni 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

We're so glad you enjoyed your ordering experience!

Beoordeeld met 5 van de 5 sterren

Got a awesome deal!

I got a great deal on this 1 box of my lenses. It arrived on time, nicely packed. And the lenses are great

23 mei 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

We're so glad you enjoyed your ordering experience and look forward to SEEing you in the future :)

Beoordeeld met 1 van de 5 sterren

You will never purchase the lenses for the advertised price here!

When you google webeyecare, it says $49.95 per 24pack of lenses. When you click on it and go to their website and try to place an order for 2 boxes (1 for each eye), the total comes to $251.90 - what a rip off!!! If you try to place a separate orders for 1 box at the time, they flag you and cancel all of your orders! You will never purchase the lenses for the advertised price here. Don't waste your time here go elsewhere!

15 mei 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

Hello. Unfortunately placing multiple single box orders at a limited time sale price is a violation of our terms of service.

WebEyeCare reserves the right to cancel any order with promotional pricing that was obtained through a third party without the correct total being calculated at checkout due to incorrect order placement.

If you require additional assistance, please reach out to our customer service team at info@webeyecare.com or (888) 536-7480.

Beoordeeld met 5 van de 5 sterren

Simple and fast

Website navigation and applying discounts is easy. Comparing their prices with other online options I've discovered they are generally less expensive. The points program is also generous and makes a difference in the final price.

17 april 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

We're so glad you enjoyed your ordering experience and look forward to SEEing you in the future :)

Beoordeeld met 1 van de 5 sterren

NO 100% GUARANTEE, MORE LIKE 100% TOOK MY MONEY AND GAVE ME JUNK

Extremely Poor Customer Service. They sent me contacts that make my head swim and my Doctor's office continues to confirm and I have confirmed with another MORE Reputable Contact Lens Manufacturer/Provider that Astigmatism Contacts do infact come in a base curve of 8.6. While Webeyecare continues to attempt to debate with me that it only comes in 8.4. So Unprofessional. Andy and Mark especially were very unprofessional. They just kept blaming the doctor's office. They continue to state Total 30 only comes in base curve of 8.4. My Doctor's office says that astigmatism lenses are infact available in 8.6. The bottom line, I did not get what I paid for regardless of whose fault it was and I was hoping they would say, we are Sorry and let's get this corrected for you so you can use your contacts. Perhaps you received a bad batch, send yours back to us and we will get another one out to you asap, etc. That would have been the nice, professional thing to say and do. NO 100% Guarantee as per their website. THAT STATEMENT IS FALSE.

10 april 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

Hi Chrystal,

Please see the reply we sent you on the other review platforms below:

We can assure you that we have record of the communication with your eye care provider on our recorded line.

Please note, the astigmatism lenses mentioned were not the ones brought to our customer service member's attention and therefore the information we provided regarding the other lens ordered only having a BC of 8.4 was correct.

We'd be happy to forward the email to you again with the instructions to return your lenses so as to resolve this as quickly as possible.


Original:
Hi Chrystal,

We do apologize for any inconvenience, however, the contact lens in question is only made in the BC 8.4 as per the manufacturer's website.

We did also confirm with Sabrina at your doctor's office that the original prescription showing an 8.6 base curve was a clerical error. They informed us an updated Rx was available for you reflecting that.

If you'd like to return the product, you may do so with the return form that was emailed to you today.

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