WebEyeCare Reviews 

1.042
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I was hesitant with ordering online since this was my first time purchasing contacts with Webcare. I emailed for assistance and I received a phone call promptly. The customer service representative... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Never received lens but ups claims delivered on web site. Last time this happened with my order. Ups has issues with service. Called customer service to file claim. Probably will stop using this com... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Ordering was easy and they have the best prices. Submitted an order for contact lenses and uploaded my prescription from my optometrist. This was my first time ordering from WebEyeCare. In about a we... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Are you kidding me???? Your rep, Mark, has been INCREDIBLE! He worked hard to meet my needs and as far as I'm concerned, went above and beyond my expectations. He responded promptly and thoroughly.... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Contactlenzen leverancier
  2. Brillengroothandelaar
  3. Zonnebrillenwinkel

Geschreven door het bedrijf

Welcome to WebEyeCare, your source for the lowest prices on contact lenses. We constantly strive to exceed our customers expectations by delivering name brand contact lenses at the lowest possible prices. All contact lenses dispensed by WebEyeCare are the exact same lenses as prescribed by your doctor and are delivered to you in sealed containers direct from the manufacturer. At WebEyeCare, our primary focus is providing our customers with the dedicated personalized customer service combined with the lowest prices on the internet. WebEyeCare offers a wide variety of contacts including colored, toric and multifocal lenses that will surely fit your lifestyle!


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 90% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,1

Alle reviews

(1.042)

97 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Blended

On time, low price, accurate

26 maart 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

Wonderful to hear! Thank you so much for recommending WebEyeCare!

Beoordeeld met 5 van de 5 sterren

Quick shipping!

Very easy to order and contacts arrived quickly once shipped.

6 maart 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

Wonderful to hear! Thank you so much for recommending WebEyeCare!

Beoordeeld met 1 van de 5 sterren

This is the worst website for your…

This is the worst website for your contact…. I called them 10 days after my order and still not out for shipment. I kept complaining and they said it will be out today. They didn’t provide any other detail. I am still waiting for my order

7 maart 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

Hello. We do apologize that your made-to-order, custom lenses have a manufacturer backorder on them. Unfortunately, there's not much we can do to speed up the making of your lenses. As more information is made available, it will be sent to the email address on file.

Beoordeeld met 5 van de 5 sterren

It was easy to upload prescription

It was easy to upload prescription. The website is easy to navigate. Have ordered from before and was very lleased.

1 maart 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

We're so glad you enjoyed your ordering experience and look forward to SEEing you in the future :)

Beoordeeld met 3 van de 5 sterren

No package and no money

Mark from customer service reached out me through email apologized and sent replacement with tracking number. Also my contacts shipped really fast. They’re slow to take an action, but I received my order after long time. I wish their lost and replacement process was faster.

More I think about it, I get more angrier. I ordered my contacts first time from them on 2/15/2024. I have received order confirmation and another email that was just advertisement. I haven’t get any updates on my order and patiently waited till 2/25/2024. Not even single email that about my order status, no shipping information, no tracking and nothing until I reach them out. I reached out them to check the shipping status on 2/25/2024 Daniel sent me a tracking number that clearly is USPS. USPS web shows currently awaiting package, so I try to make it faster reached out them on phone since my contacts running out. The rep was nice and friendly told me he would contact the manufacturer and update me. I received a call from him about an hour and he said it was delivered on 2/21/2024. Which is 5 days ago. They basically blamed me that I didn’t check my porch daily or every hour. Who knows where they deliver without even 1 email about order update.
They sent me picture of my front door that has small package. Since it’s delivered he can’t do nothing and will not refund either. I didn’t receive nothing, but since it has been thrown at my door without my knowledge, it’s my responsibility.
I went to check all of my neighbors, they don’t know anything about the box that’s been sitting on my porch.
My porch is all way on the side, so it’s not even clear to my neighbors. I live in 2nd floor condo that has door in 1st floor. We use our garage door for come and go, because my Autistic 2year old could hurt herself by bolting/running one step stair on our front door. There were no other deliveries, so God knows how long my order was there till some porch pirate took it. My daughter’s therapist came on Friday 2/23/2024 it wasn’t there. So I probably lost between 2/21/2024-2/23/2024.
I usually get my contacts from Walgreens or EZcontacts never had this kind of issue. It’s my first time lost prescription contacts that only person with same prescription able to use. It was just $6 $7 cheaper than EZcontacts. Try save less than $10 and now I am down over $130. I don’t have contacts and neither money. Next time I’ll purchase from EZcontacts, at least they deliver in my postal box. I am really really upset for this situation and extremely unsatisfied with their service. It might be few $ cheaper, but they’re irresponsible.

22 februari 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

Hello. We're sorry to hear you've had a less-than-ideal experience with us and have forwarded your review and concerns to our customer service management team. Please be on the lookout for a call or email from them regarding your order. Thank you!

Beoordeeld met 3 van de 5 sterren

Ridiculous shipping times

The shipping on these contacts took almost 3 weeks. Although I picked the cheapest longest option, I’ve never had contacts take this long. The prescription was confirmed right away also.

20 februari 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

Hello. We do apologize for any inconvenience regarding the delay with your order due to the manufacturer's supply chain. We have added $10 in points to your rewards account as an apology from us to you.

Beoordeeld met 5 van de 5 sterren

Quick turn around

Quick turn around, easy exam and order process, good prices!

20 februari 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

Thank you so much for your feedback!

Beoordeeld met 5 van de 5 sterren

I am super impressed with webeyecare

I am super impressed with webeyecare, i have been using a different company for a long time and when i reordered it was taking very long and i was told 2-3 weeks more to get them so i decided to place an order with webeyecare and see if i would get it quicker as i was running very low. It arrived a day later AGAIN a day later it is the fastest services i have seen. thank you and as long as prices don't change after promo price you have won my business.

9 februari 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

We're so glad you enjoyed your ordering experience and look forward to SEEing you in the future :)

Beoordeeld met 5 van de 5 sterren

It was easy to reorder

It was easy to reorder. Plus, I appreciate special offers to save money.

3 februari 2024
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

We're so glad you enjoyed your ordering experience!

Beoordeeld met 1 van de 5 sterren

Webeyecare charges $50 processing g fee…

Webeyecare charges $50 processing g fee which is astronomical compared with other contact companies. Plus they charge a 25%plus restocking g fee whereas most every other contact lens company will give a full refund. Thet only care about making a fast buck, customers come second.

26 december 2023
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

We do apologize for your less-than-ideal experience so far. Thanks for your feedback.

Beoordeeld met 3 van de 5 sterren

Long wait but great price

I ordered Comfilcon A on November 26, arriving on December 16 by USPS ground shipping. They took 16 days to ship the contact lenses. I was horrified because they did not update the status until they shipped, but it has arrived finally. If you don't need to hurry and can wait over two weeks, it will be a great deal. To me, no problem with a long wait and loved the price.

16 december 2023
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

Thank you so much for your feedback! Could you provide your order number to us for additional insight into your order?

Beoordeeld met 5 van de 5 sterren

listen i ordered contacts the 7th i…

listen i ordered contacts the 7th i received my order the 9th i was so shocked but amazed as i really needed them. will definitely be shopping with them again.

10 december 2023
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

Awesome to hear! Thank you for recommending us!

Beoordeeld met 1 van de 5 sterren

This website advertises cheap contacts…

This website advertises cheap contacts but adds ridiculous processing fees of over $70. Total Scammers, buyer beware!!!

5 december 2023
Review zonder uitnodiging
Logo WebEyeCare

Antwoord van WebEyeCare

Hello. We understand the frustration - fees are everywhere online. On various search platforms, it's typical for sellers to have the product price listed separately from any handling or processing fees. We do try to be as up-front about ours as possible by listing the charges separately in the Cart. Whether we have a higher per-box price and no handling or a lower box price and processing, our total price is the best. Please let us know if you have any additional questions or concerns. Thank you!

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