West Midlands Railway Reviews 

Absolutely disgraceful service. After purchasing a ticket we was informed that the train wouldn't be going to our destination and a replacement bus service would be provided. If you could find where to get this bus service that is...we would have done better getting a bus service in the first place rather then having to pay £25 for a taxi in replacement for the replacement bus service we couldn't find.

The wrost company ever,late train I submit for a refund but find a excuse I didn't upload all the document.

I write again and after 3 week I didn't get any answer!

They DESERVE to FAIL!

Absolutely appalling company and customer service. My train was delayed missed my connecting train. The next train was completely cancelled. The train after that was delayed by 16 minutes so had to give up on my journey.
It took me four months to get a refund. After several emails, sending them my ticket and receipt by email, they then asked me to post it back to them. I wasn’t going to bother but by this stage wasn’t going to give up. Still didn’t get a response, had to ring them. Their trains are always late overcrowded and terrible customer service

Worst services! The false info on their website ruined the rest of my journey

Booked Super off peak open return ticket. I checked the super off peak time on their official website before I return to London, which I copied and pasted down below. So I planned my journey accordingly and my train is departing at 17:58 and arriving london at 20:24 on a Thursday night. Based on their rule I can get on this train because it arrives after 19:00. So I was shocked that i couldn't get pass the gate with my ticket. The staff told me that I can only get on trains departing after 19:00!! THAT'S 2 HOURS DIFFERENT!!! I supposed to be home by 22:00 and I arrived just before midnight!

Called the customer service on the next day, and they were not taking any responsibility regarding the misleading information they provided on their website. They blaming the agent (bought through Trainpal) for letting buy the ticket even tho I've been repeating myself that I was using an open return ticket!! Has she travelling with any train before?!?!

- Valid Monday to Saturday for trains arriving at London Euston from 13:00.
- Not valid for trains arriving at London Euston between 16:00 and 19:00.
- This ticket is valid for travel all day on Sundays and Bank Holidays.

An absolute disgrace.

I endured an utter nightmare of a journey where passengers were unable to even get to the toilet due to how crowded the carriages were. It was by the most uncomfortable and dangerous journey I have undertaken.

I raised a complaint and received what appeared little more than a generic response that there were not enough carriages and thanking me for my feedback. I have emailed back to further express my dissatisfaction and asked that a manager review and I be sent details of their regulator but to date nothing,

This company needs to be reported to the Office of Rail and Road and the Rail Ombudsman.

Constantly late and now "new trains" that hardly has seats fitted. This clearly show how they value their customers!!! Nothing here, no armrests, coat hooks, no door in between carriages... I'm surprised that they fitted toilet here (which is constantlyout of order).... I forgot to mention that whole thing is shaking even at smallest imperfection of rails, literally jumping at switches. Wish I was able to add pictures. Total disgrace.

Update: It is freezing in these crap parody of the train !!!

Been at Grantham for 3hours waiting for a train to skegness and they put on 2/3 things on when they know it gets busy and have to wait what a joke need to fix this asap!!!!

Simply abysmal !

Loads of cancellations, routinely…

Dirty trains .

Customer Services might as well not exist.

Someone needs to intervene and get in a different company.

Which I was allowed to award no stars .

Worst public transports ever!
I have used public transports in Portugal, Spain, Germany, Netherlands and UK has definitely the worst public transports ever!
Trains are always late, everyday, almost every single train.
Trains are cancelled everyday!
There is no-one at the reception to help at the times of most need.
The trains are super dirty!
And the temperature inside the trains are not properly set, or it is too cold or too warm but, usually too cold.
Worst service of all times!

To the train driver on the 11.39 West Midlands train from Lichfield Trent valley who shut the doors in my sons face and then had the cheek to lean out the window and sarcastically wish him a good day, I hope you’re really pleased with yourself knowing my son will now be late for work. Perhaps he should have been there a few minutes earlier don’t dispute that (thank the bloody temp lights down the road) but to take delight in closing the doors when you could have let him jump on and do him a kindness , surely that should make you a happier more thoughtful person, I’m pretty sure had it been a bus driver it would be a different story, rant over !!

Something needs to be done. Trains cancelled last minute so passengers can't plan ahead, delays more often than not, no joined up thinking regarding connections. No reliability. Just an automated message apologising over and over again every time I use them.

Used a West midlands train, and my stop was closed which caused me to miss my next 3 trains.

Contacted them as my journey was as a result more than an hour delayed.

The day I went to put my claim in on the website it wasn't working. So I emailed, and the website issue caused me to miss the 28 day deadline.

Even though they acknowledged I was eligible for delay repay, because I 'missed the deadline' due to the website issue by 1 day they refused to compensate.

So they decided not to do the right thing, as they could get away with it.

When you book train tickets through Trainline.com. There are occasions where instead of giving a digital ticket in the app, the customer is required to collect an old fashioned paper ticket from the station.

I very nearly missed this myself.

On my recent return journey from London with West Midlands Railway, the passenger sitting next to me had not realised this.

Despite the Trainline app showing that the customer had paid the correct fare, was on the right train with the right operator at the specified time, the brain dead robot conductor forced the customer to pay for another ticket under and threatened him with a fine if he didn't pay.

This wasn't a fare dodger. It was someone who had made an innocent mistake in the face of a frankly daft rule on the railways.

The attitude, demeanour and behaviour of the conductor was nothing less than appalling.

Trains are repeatedly cancelled, so no point planning ahead! Never know a more unreliable company

Cant give a zero but thats what their worth.
The birmingham to hereford train service is appalling. Three trains in a row cancelled last saturday and they only run hourly as it is! This is isnt unusual thats the problem. This has been going on for months, everytime i want to catch a train. I feel sorrow for those who rely on this god awful service. Somebody with some influence needs to sort this company out, kick some butt, sack those in charge and find some more muppets. Oh and while your at it give the drivers a huge tax payer funded pay increase for something we arent getting, trains.

Your seriously rubbish !

We travelled from London Euston to Birmingham and had a great connection. The train drove without any delay. Also the coaches weren‘t overfilled.

Not what went wrong this time. EVERY TIME on the Shrewsbury to Birmingham new street line. Delays every day, cancellations for no reason. People trying to get to school/ college/ work constantly let down by this god awful company. Are they ever going to take responsibility for making people late, loss of earnings etc. complaints get you nowhere. Beware this train company they charge more and more to travel and give less and less service. Only giving one star because I can't give zero

very bad service always delayed