The annoying thing about Westminster collections is the hard-driven sales tactics, cold calls out of the blue trying to sell me coins that I don’t want! Then a pile of unwanted mail shots arrived aga... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Who knew that getting a free gift to the nation, and just paying for postage and packaging for a free coinWould get me a 28.99 subscription a month later? Wow.m. I unequivocally denies signing up to... Toon meer
Bedrijf heeft geantwoord
Good morning. I must say that the Westminster collection/ change checker are very good in what they do. The many coins I order are delivered by the Royal mail in outstanding condition. My bank is not... Toon meer
Bedrijf heeft geantwoord
I recently contacted The Westminster Collection customer service regarding a delivery issue, and my enquiry was dealt with professionally and efficiently by Mark. He spoke clearly, listened carefull... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Contactgegevens
PO Box 4848, BH12 9GB, Poole, Verenigd Koninkrijk
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
3,6
Gemiddeld
5K reviews
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Heeft 99% van zijn negatieve reviews beantwoord
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Ordered the King Charles coin as seen…
Ordered the King Charles coin as seen on TV advert.
Supposedly free +2.99 postage.
Turns out you immediately get caught up in a monthly subscription 😡.
I tried to login to my account only to find that it didn't recognise my password. I clicked the reset password button to request a new one, surprise surprise I haven't received the email with link to reset.
Tried numerous times but to no avail.
Yes I checked spam mail too.
I emailed them to request cancellation of the coin & subscription also about the password reset link.
I received 2 emails one saying you can cancel the subscription on your online account, the other to say that they had sent me a password refresh.
No they haven't!! I'm still locked out of my account and cannot cancel this subscription.
If this is not resolved I will be involving the trading standards. I emailed you ( since I can't login ) to cancel, yet still you've been absolutely useless.
AVOID !!!
21 augustus 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Hi. We’re very sorry to hear about your experience and completely understand how frustrating this must have been, particularly after you’ve already tried to resolve the issue.
If you haven’t already done so, please contact our Customer Service team directly by phone and we’ll be happy to assist you further. Our team can look into your account, help with the cancellation request and investigate the issues you’ve experienced accessing your online account.
Thank you for bringing this to our attention, and we hope we can get everything resolved for you as quickly as possible. Sally
Very professional approach and kind…
Very professional approach and kind customer
24 augustus 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Hi. Thanks for your lovely feedback! We’re delighted to hear that you found our service professional and friendly. We really appreciate you taking the time to share your experience with us. Sally
I had my queerie resolved immediately
I had my queerie resolved immediately
24 augustus 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your feedback! We’re really pleased to hear that your query was resolved straight away. Providing quick and helpful service is really important to us, so it’s lovely to know we got it right for you! Sally
I received excellent care and attention…
I received excellent care and attention
from customer service at The Westminster Collection. The customer service agent was very helpful and dealt with my problem quickly and efficiently. She was also very polite and friendly. A great improvement on automated messages.
24 augustus 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Hi. Thank you so much for your wonderful feedback! 😊 We’re delighted to hear that our Customer Service team provided the care and attention you needed and were able to resolve things quickly and efficiently. We completely agree that sometimes there’s nothing better than speaking to a friendly, helpful person! Thank you for taking the time to share your experience with us. Sally
I bought a coin from Westminster I…
I bought a coin from Westminster I wanted. But now they keep sending me more coins I haven’t ordered and taking money from my account which I can’t afford I’m not happy at all.
Andy.
22 augustus 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Hi Andy, thank you for your review. We’re sorry to hear that you’re unhappy with the additional coins you’ve received.
It sounds as though your original order was part of one of our ongoing collections. Where this applies, the subscription is confirmed during the ordering process, in the order confirmation email and in the delivery letter accompanying your order.
We understand that circumstances can change, and there is no obligation to continue with a collection. Please contact our Customer Services team direstly and we’ll be happy to review your account, explain the collection and help with cancellation if required. Sally
Excellent Company
I have no problem talking of the Westminster Collection.
They are always helpful, with excellent products,service and staff
Deliveries are quick and safe
***** all the way
22 augustus 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Hiya. Thank you for such a fantastic 5-star review! ⭐
We’re delighted to hear that you’re so pleased with our products, service and team, and that your orders arrive quickly and safely.
Your continued support and kind words mean a great deal to us. Thank you for being part of The Westminster Collection! Sally
I recently bought coins from the…
I recently bought coins from the Westminster Collection it was great service , I all so had a query and a got a great quick response from them ,
Tim was more than helpful and very professional .
Steve Rhodes .
22 augustus 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Hi. Thank you for your fantastic feedback, Steve! We’re delighted to hear that you received great service and that your query was dealt with quickly.
We’ll be sure to pass your kind comments on to Tim – we know he’ll really appreciate them. :)
Thank you for choosing The Westminster Collection, and we hope you enjoy your coins! Sally
Happy Customer
I have subscribed to a number of collections from Westminster. They take an interest in my specific interests and alert me to appropriate collections. On the rare occasion that there has been an issue they are quick to respond with a good solution. I'm one happy customer.
20 augustus 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Hi. Thank you for your wonderful feedback! We’re delighted to hear that you’ve enjoyed building your collections with us and find our updates helpful in discovering items that match your interests.
It’s also great to know that whenever you’ve needed our help, we’ve been able to provide a quick and helpful solution. Thank you for your continued support – we’re very pleased to have one happy customer! Sally
Mr Happy …
Everything delivered was in perfect condition and never any issues
A great service from a great company
22 augustus 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Hi. Thank you for such fantastic feedback! We’re delighted to hear that your orders have always arrived in perfect condition and that you’ve consistently had a great experience with us.
Your continued support means a lot to us, and we look forward to helping you with your future collections. :) Sally
When you can resolve your problem…
When you can resolve your problem without any fuss, and a helpful agent, it’s always a plus
21 augustus 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Hi. Thank you for your lovely feedback! We’re delighted to hear that your query was resolved quickly and without any fuss, and that our team was helpful along the way.
We really appreciate you taking the time to share your experience with us. Sally
The lady who I spoke to was very…
The lady who I spoke to was very polite, friendly and professional a real credit to your company
20 augustus 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your lovely feedback. We're delighted to hear that our representative was polite, friendly and professional when assisting you. We'll be very pleased to pass on your kind comments to the team, and we really appreciate you taking the time to leave us a review.
The lady was clear and concise about…
The lady was clear and concise about everything. I chose to keep the coin instead of returning it as it is quite exquisite and something that can be left as an heirloom in future to a responsible loved one.
19 augustus 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your lovely review. We're delighted to hear that our representative was clear and concise when assisting you. It's also wonderful to hear how pleased you are with the coin and that you have chosen to keep it to pass on to a loved one in the future. We really appreciate your feedback.
Antwoord van The Westminster Collection
Thank you for your fantastic feedback! We're delighted to hear that you received brilliant customer service from our team. We really appreciate you taking the time to leave us a review.
Having explained my problems and…
Having explained my problems and concern it was dealt with efficiently and effectively very impressed with the representative
20 augustus 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Thank you for your lovely review. We're delighted to hear that our representative listened to your concerns and dealt with everything efficiently and effectively. We really appreciate your feedback and are pleased we could help.
Antwoord van The Westminster Collection
Thank you for your lovely feedback. We're delighted to hear that you received excellent communication and service from our team. We really appreciate you taking the time to leave us a review.
I bought an annual set agreed a payment…
I bought an annual set and agreed a payment of £20 per month and have paid every month. Despite that this morning they have sent a very strong letter abt debt collection and added a £30 admin despite an agreement to pay monthly . Years I have bought from them and this is how they treat loyal customers and you have to wait a considerable lenght of tine to talk to them because of high volume apparently
21 augustus 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
We’re very sorry to hear about your experience, particularly as you have been a loyal customer for many years. We understand how concerning it must have been to receive this letter when you had agreed to make monthly payments and believe these have been made as arranged. We’re also sorry for the considerable wait you experienced when trying to contact us.
We have asked you for some more information so that we can look into your account, understand what has happened with the payments and additional charge, and work to resolve this issue for you.
I phoned up to place an order.
I phoned up to place an order and spoke to a pleasant person from customer services, after reading through my order i was asked if i would like to consider buying a coin which would suit my collection of coins because of the subject was the same. So i listened to all of the information about the coin and decided to except the offer and placed my order for this new coin. I'm very happy and look forward to receiving this new coin when it's ready to be released. Thank you very much.
18 augustus 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Hi. Thank you so much for your lovely 5-star review. We're delighted to hear you had such a positive experience with our team and that they were able to recommend another coin that complements your collection.
We really appreciate your order and hope you're delighted with your new coin when it arrives. Thank you for choosing us, and we look forward to helping you add to your collection again in the future. Sally
Really helpful customer service and…
Really helpful customer service and good advice
18 augustus 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Hi. Thank you for your fantastic 5-star review. We're so pleased to hear you found our Customer Service team helpful and that you received good advice. We really appreciate you taking the time to share your experience with us. Sally
Absolute SCAM BEWARE
EDIT: They tried to report my review to hide the truth, but their report failed because claiming defamation is a clear false accusation especially when a trail of evidence exists against them, that is why they responded so nicely to my review :D .... BEWARE especially when it comes to vulnerable individuals as they're the prey...
Absolute scam, BEWARE AND NEVER COMMIT!
I purchased a £2 Coin only to find myself stuck in a £28.98 subscription.
What is worse is that they charge your card, steal your money, and ship you a product all without your consent. They do not give notice; they help themselves to your money instead.
I luckily blocked all their payments so done with them.
19 augustus 2026
Review zonder uitnodiging
Antwoord van The Westminster Collection
Hi. Thank you for taking the time to leave your feedback. We're sorry to hear about your experience and understand your concerns regarding the subscription and payments. We would never want a customer to feel unclear about what they have signed up for. We'd really like the opportunity to look into what has happened and provide some clarity around the order and subscription. Please contact our Customer Service team with your details so we can investigate this for you. Sally
Antwoord van The Westminster Collection
Thank you for your lovely feedback! We’re delighted to hear that our customer advisor was helpful and provided you with a positive experience. We really appreciate you taking the time to leave a review.
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