Weston Homes Plc Reviews 

Update: June 2026

And I am still waiting for Weston Homes to rectify the issues I have been raising for years. The response from them on this forum was just to make a good picture of themselves in public view. I keep chasing them every month and some customer service staff keeps making false promises and yet the issues are still there. Even the head of customer services C. BORGES has had been copied in every single email where she made commitments initially but has clearly disappeared and does not responds back at all, obviously she is not interested in replying back or sorting out issues of their valued customers. Next step I am taking will be seeing a solicitor soon to take them to court for compensation. Please avoid these developers. All they want is your money and once they have it they don't want to know you or stick to the commitments they make.

Old review from August 2005:
I bought a flat from Weston Homes in Harlow (Edinburgh Gate). The initial process and interaction with the sales team was great.
Now after I moved in and started with the snagging jobs, many were completed in a timely manner and many were ignored, it's now been over three years and I still keep chasing the customer service team to get the jobs done. I was promised that even if my 2 years of warranty runs out and the jobs are on the system they will finish them but to my biggest surprise they closed all the jobs without even finishing them and never notified me until I made an official complaint and a manager came down to review and agreed to my complaint. Now still a few jobs are pending and I regretfully keep chasing the customer service team where I have to wait for over two weeks to get a reply. Please be mindful if you are a buyer do hire a snagging company and keep a record of all emails and get the jobs finished properly as some Weston home's engineers messed up a few things at my place and the customer service team has had been ignoring to fix the issues. One thing is for sure and that is i am not buying from Weston Homes in the future as I had one of the worst experiences of my life with their customer service team.

I couldn’t complement Will and the site team any higher, any slight snagging issue has been resolved within hours of asking and even re plastered my wall after having electric work completed. The sales team have also been super helpful and answer any queries quickly.

It’s the sales and customer service staff that warrant this review. Judy and Valerie in sales and Chloe in customer services have been exceptionally helpful throughout the process.
Dealing with queries and changes and now I have the flat, snagging, nothing has been too much trouble.
The issues that I have had, they have been helpful and prompt in resolving them.
A big thank you to them
Vince Heaney

I recently purchased a property developed by Weston Homes, and the entire experience has been excellent from start to finish. The quality of the build is outstanding, with great attention to detail in both design and finish. The modern fixtures, energy-efficient features, and smart use of space demonstrate the considerable thought that has gone into creating a comfortable and stylish home.

A special mention goes to Lisa, Harriet, Sandy and Simon, who were incredibly helpful throughout the whole process. From the first viewing to completion, they made everything clear and straightforward, answering questions promptly and keeping me updated at every stage. Their friendly approach and professionalism made what can often be a stressful time feel smooth and well-managed.

Weston Homes values its customers and takes pride in delivering high standards. I am very happy with my new home and would not hesitate to recommend Weston Homes to anyone looking to buy a new-build property.

I recently purchased a flat through Weston Homes, and the entire experience was smooth and professional. The Brentwood sales team (Rich, Teresa) was incredibly friendly and helpful from the very beginning. They answered all my questions, explained clearly and made the whole process less stressful.

The building was completed on time, exactly as promised. Thank you.

Teresa and Rich were really helpful and informative throughout the buying process and also after the move. They were always on hand to answer any questions I had, would recommend western homes 100%

Amazing!! I can honestly say my experience with Weston Homes could not have been better. I would recommend them to anyone.
Rich & Teresa could not do enough! Their service was nothing short of brilliant. They were knowledgeable, personable and went above and beyond throughout the whole process. Thank you so much!
The apartment itself is amazing. The finishing touches make all the difference. It is scary buying off plan but as a development company you can really see how much pride they take in their work. It is better than I imagined.
After I moved in, I was assigned an after care personnel. I had a few snags (as expected, nothing major) and within a few hours the site manager Will got in touch and offered to sort it out. Honestly, everyone has consistently gone above and beyond and most of all are genuinely good people.
Thank you so much Weston Homes. You’ve made this whole process so easy and stress free! 10/10 would recommend.

I recently moved into my new flat and couldn’t be happier with how smoothly everything went. From the very first meeting with Teresa and Rich in the sales department, who were warm, professional and attentive to every detail, I felt in good hands. They stayed by my side throughout the entire process and made everything so much easier for me.

The Customer Services Team, especially Lyn Woolfe with Will Lockett, honoured all their commitments and responded quickly to every query. When I moved in and noticed a few small snags, I emailed the list and a team was in my flat the very next day fixing everything. Will Lockett, sent me daily updates on the progress. Thanks to their dedication, I’m now happily settled in my beautiful new home. A heartfelt thank you to everyone involved in making my dream home a reality!

Rich & Teresa made the process of purchasing our new home in Brentwood easy and straightforward. They were both very quick to reply to emails and always kept us up to date with how the build was progressing. If there are any issues they are quick to jump on to help resolve it.

The advise, help and attention given to every query,no one could have done more to make my transition so easy.

I came to Weston Homes as a first time buyer not sure what I was looking for and they could have not been more supportive in guiding through the steps, helping me choose my flat and even after moving in with any enquiries, fixes or questions they have helped me throughout the process from start to finish. Especially thank you to Rich for dealing with all my emails!

Judy from the sales team was fantastic the whole way through the process. She was reassuring and nothing was too much trouble to her. Judy was one of the reasons I felt so comfortable and happy with purchasing from Weston Homes.

Everything is as expected & more besides, both from the show-house & literature I had before I moved in! Also sparkling clean, everything labelled efficiently & all staff were extremely helpful. A very nice touch to receive a welcome gift with bubbly too! I would certainly recommend buying from Weston Homes. Thank-you for providing me with a luxurious appartment!

I had a good experience with the team at Abbey Quay, Weston Homes in Barking. Liliana, Lisa, Harriet, and Simon make up a solid sales team. Professional, friendly, and supportive throughout the process left me with a good impression about Weston Homes. Thanks.

Audrius

We’re settling in nicely at our new home and couldn’t be happier with the care and support we've received. Shortly after moving in, we noticed a few small issues-like a scratch on the kitchen counter, a chip on the shower floor, and a leak from the side of the bathtub glass gap. The Brentwood Central customer care team responded the same day and resolved everything professionally within 24 hours and.

A big thank you to Will Locket and his team for their attention to detail, and to Lyn Woolfe for taking quick action to ensure our home is comfortable and finished to a high standard. We’re very satisfied and truly appreciate the excellent service!

What a great experience from Weston homes from a great sales team nothing to much for the all the workman nothing to much for them offering there help when moving in a great apartment and complex Trevor

Great service, helpful and reliable. Would definitely recommend

Amazing team Harriet, Lisa, Lucy , Sandy and Simon. Special thanks to Harriet and Lucy. From start to finish, the service was flawless. The team went above and beyond to make sure everything was perfect. Communication was clear, response times were fast, and every interaction felt genuine and professional. It's rare these days to find such a high level of care and attention.

We have downsized from a large house to a new apartment which has not been easy. Valerie and Judy have been a great support to us and are always helpful and pleasant when we need assistance. Nothing is too much trouble.

Excellent experience with Weston homes. So helpful throughout from sales team to the aftercare service when we moved in. We absolutely love our new home