My week in l2a is sick af. Shoutout to ben he’s been well good, as a good friend once said: An absolutely outstanding ski rep. Friendly, organised, and always going the extra mile to make sure ever... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Events organised on our trip during the week were poor. Food was warm and tiolets were blocked. Accomdation was really poor. We are all middle aged (or near) and yet we had accomodation arranged for... Toon meer
Bedrijf heeft geantwoord
Planning, preperation and execution of our ctrl.altconnect launch trip could not have gone better. Finn, Brad, Issy and the rep team such as Louise, Lottie, Sierra and Frankie made our week in L2A b... Toon meer
Bedrijf heeft geantwoord
Whiteroad handled a massive group of us (200-300) pretty flawlessly, organised events and even had people looking out for those among us who maybe got a little bit too pickled. Our room rep, Ruth,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over whiteroad.co.uk
Geschreven door het bedrijf
WhiteRoadis a UK-based ski holiday specialist that organises group ski trips for companies, communities and colleagues. We work with corporate teams, grad schemes, community clubs, sports groups and military units, planning and running group ski holidays from start to finish. With over a decade of experience in group travel, we've helped organisations of every size get their people onto the mountain together.
Every WhiteRoad trip is built around a single point of contact: a dedicated account manager who manages the full package, including flights, transfers, accommodation and lift passes, so organisers don't have to coordinate multiple suppliers themselves. Accommodation options range from 3-star to luxury 5-star, so groups can choose a tier that suits their budget without switching providers.
What sets WhiteRoad apart from other UK ski operators is our focus on the wellbeing and mental health benefits of group travel. We believe time away as a team does more for morale, connection and mental wellbeing than most other work or community events, and we build our trips with that outcome in mind, not just the logistics.
All WhiteRoad bookings are ABTOT protected, and we offer transparent, all in pricing with no hidden extras, so organisers know the full cost upfront.
If you're planning a ski trip for a company, community group or club, get a quote from WhiteRoad's team of group ski specialists.
Contactgegevens
Beech House, Gatley Rd, Cheadle , SK8 1PY, Manchester, Verenigd Koninkrijk
- 020 30111244
- hello@whiteroad.co.uk
- www.whiteroad.co.uk
4,1
Goed
133 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Everything about this service is poor
Everything about this service is poor, poor communication, poor reps, always reffered to the live chat even if it wasnt manned. to top it all off, i didnt get my full deposit back, not because of my room, but because of an issue (that hasnt fully been explained) in someone elses room, who were on the same group trip even though I didnt know them.
Just avoid like the plague.
21 maart 2026
Review zonder uitnodiging
Antwoord van whiteroad.co.uk
Hi Seth
We are sorry that you feel this has been a negative experience travelling with us.
Could you please leave us some feedback at help@whiteroad.co.uk, where someone from our team will be able to explain your damage deposit return in full to you.
We would also greatly appreciate it if you could complete our post-trip passenger feedback survey, if you haven't already. In it, you can review the resort team's service and leave comments on communication and how we can provide better information for you, pre, during and post-trip. All feedback is greatly appreciated and helps us grow and better our service year on year.
We hope that we will be able to have the opportunity to prove our worth as a tour operator to you again in the future and change your opinion.
I've had a great experience organising…
I've had a great experience organising ski trips with Whiteroad. I have organized groups as big as 85 and the entire experience is made easy with whiteroad. They are great at communicating. Always quick same hour responses. WhatsApp and email friendly. The options for trips are fantastic. And the support at the resort is amazing
8 april 2026
Review zonder uitnodiging
Antwoord van whiteroad.co.uk
Hi Joe,
Thanks so much for the positive feedback.
We love having you and the Jaguar Landrover crew out to France each year and are excited about planning for next year already!
All the best until we chat soon about booking options for 26/27!
Amazing week in L2A
Amazing week in L2A. Whiteroad made sure all the stings were pulled in the background for us to seamlessly enjoy our time in resort. From the boring stuff such as ski hire, to lively events and apres spots: you can trust that these guys have it sorted. The reps were always on hand to bring the vibe and troubleshoot where necessary; a big thank you to Sierra, Louise, Ellie, Lottie and Frankie to name a few! Do not hesitate to book your next trip with Whiteroad!!!
28 maart 2026
Review zonder uitnodiging
Antwoord van whiteroad.co.uk
Hi Milan,
Great to hear you had a n amazing time! We hope to see you next time your group travels as well!
Terrible experience and service
Terrible experience and service, very irresponsible. Would not recommend.
1 februari 2026
Review zonder uitnodiging
Antwoord van whiteroad.co.uk
Hi John,
We are very sorry that this is how you feel about your experience travelling with us this season. If you would like to, please:
A. Leave us some feedback via our post-trip survey so we can improve upon our service - this would be really helpful to improve for next season.
and
B. Please reach out to us directly at help@whiteroad.co.uk then we will be happy to explore any issues you had in greater depth.
We aim to ensure that everyone has the best experience possible and also aim to provide a high level of customer service. Someone will respond to you ASAP if you are happy to reach out and open discussions further.
I loved everything skiing related
I loved everything skiing related, just don’t bother buying event tickets if you already have friends tho.
21 maart 2026
Review zonder uitnodiging
Antwoord van whiteroad.co.uk
Hi Samuel - thanks for your feedback. We are so happy you had a good experience. If you would please make sure to complete our passenger survey if you haven't already, which you will have received post-trip. It has a section on events, and we would love your honest feedback so we can improve our service moving forward and get you up to a 5-star experience!!
Had a great trip with Whiteroad via Ctrl.Alt.Ski
Had a great trip with Whiteroad via Ctrl.Alt.Ski
Events were great and well.organised, with a great ticketing system for everything (events, equipment, lift passes, transport)
The only thing I'd fault is the app itself didn't have the same info as the website, seems it's populated differently which is a bit of a nuisance for events and equipment hire.
21 maart 2026
Review zonder uitnodiging
Antwoord van whiteroad.co.uk
Hi Michael - thanks for your kind words, we are so glad you had such a positive experience!
Please make sure to provide feedback in your post-trip passenger survey on the passenger app so we can do some dev work on it over the summer, based on suggestions, to make it more efficient for next season!
WhiteRoad experience
Our group (Ctrl.Alt.Ski) used WhiteRoad on our recent trip to Les Deux Alpes and they did not disappoint.
The app is super helpful and clear for updates. Calls are made when people appear late to agreed locations (much better than no contact at all) and the reps were genuinely there to help!
Also they know how to
a) make sure you have fun
b) have fun themselves.
Love to see it, highly reccomend!
21 maart 2026
Review zonder uitnodiging
Antwoord van whiteroad.co.uk
Hi Harrison,
Thanks for your review - great to have you out in the mountains!!
ctrl.altconnect trip launch!
Planning, preperation and execution of our ctrl.altconnect launch trip could not have gone better. Finn, Brad, Issy and the rep team such as Louise, Lottie, Sierra and Frankie made our week in L2A both a breeze and huge success. This is down to a number of factors such as their formidable experience in doing these sorts of trips, as well as the environment and can do attitude they create in resort.
I would highly recommend Whiteroad for your ski trip. I look forward to collaborating many more years to come.
21 februari 2026
Review zonder uitnodiging
Antwoord van whiteroad.co.uk
Thanks Jack,
We love working with you and your group at ctrl.altconnect, and we are so excited to see where it goes over the next few seasons, onwards and upwards!
Great value
Great value, loads of fun, highly recommended.
Communication comes via an app so download to stay aware of what’s happening.
21 maart 2026
Review zonder uitnodiging
Antwoord van whiteroad.co.uk
Hi Matt
Thanks for your kind review - it's great to hear you enjoyed your time in the mountains with us!
Poor events and deposit refund issues
Events organised on our trip during the week were poor. Food was warm and tiolets were blocked.
Accomdation was really poor. We are all middle aged (or near) and yet we had accomodation arranged for kids sharing bunk beds and pull out sofa beds!
Deposits were held after the trip and not fully refunded.Reason was: "Communal charge: Excessive charges for Billy Snow Mates Group". Everyone in the party of 150 people was stung and not reason was given.
25 maart 2026
Review zonder uitnodiging
Antwoord van whiteroad.co.uk
Hello
We are sorry that you feel like events and accommodation were not up to your expectations.
It would be great if you could please provide feedback in depth via our post-trip survey if you haven't already on events. We can then take this to suppliers to ensure that the same problems do not arise in the future.
For the accommodation, we book this in collaboration with your group leader when organising the trip, and so the occupancy and bed layout are agreed from the start. For this specific trip, we arranged apartments at under occupancy - 50% to minimise use of bunks and sofa beds as per the request of your group during organisation. We do our best to include details in the booking process so that this is clear to all passengers when booking that they may be using bunks/sofas in some instances.
We understand you may be displeased with the charges for the damages to the residence, but as agreed in our T&Cs when you book onto the trip, the group are laible for any charges, and WhiteRoad cannot be held accountable for this.
If you would like to escalate anything further, please reach out to us at help@whiteroad.co.uk, where someone from our team will be able to break this down further for you.
Avoid at all costs !! Second time travelling with this…
Second time travelling with this company, theres a repeated lack of communication, appalling rep experience on many occasions and now to top it all my deposit is being withheld as someone in a group of 200 had a toilet blockage. We are all being expected to pay for a plumbing issue !!
Avoid this company !
Farcical lack of customer service.
3 april 2026
Review zonder uitnodiging
Antwoord van whiteroad.co.uk
Hi Stewert
We are sorry to hear that this is how you feel about your experiences travelling with us.
We are always looking to improve, and so your feedback is valued. Please can you reach out to us at help@whiteroad.co.uk, and we will be happy to explore how we can improve communications.
Our rep team is reviewed every week, and if the feedback is poor, then they will not be used again. We measure this through passenger feedback forms, so the best way of logging your complaints is to complete this form if you haven't already, and we can assess the requirements moving forward.
For damage deposits, we always aim for returns to happen within 14 days post-trip; however, if there are charges that we are trying to contest on the group's behalf, then it can take longer to get these back to you. Once the matter is settled, we always aim to return as soon as possible, and this has now been processed and returned.
Unfortunately, in this case, the group was charged as a whole, as no individual was found responsible. As per our T&Cs, this charge was then split across the group.
Please don't hesitate to reach out to us at help@whiteroad.co.uk if you require more information.
Found that the organisation was great
Found that the organisation was great, made the trip to Les 2 Alpes very pleasant.
A point to improve would be the naming of outbound and inbound from airport to resort to be switched around as it's confusing in its current form. Another improvement would be making the events and transportation tickets slightly more intuitive by adding arrows or some texts to show more the other pages/tickets. This doesn't take anything away from the experience.
28 maart 2026
Review zonder uitnodiging
Antwoord van whiteroad.co.uk
Hi Elliot,
Great to hear you had a positive experience, thanks for your review!
Helpful, friendly, and fun!
Really helpful, friendly, and fun people. Sorted everything we needed, and even made special extra arrangements when a problem arose.
28 maart 2026
Review zonder uitnodiging
Antwoord van whiteroad.co.uk
Hi Gabs,
Thanks so much for your review. It was great having you and your group out in Les Arcs. We hope everyone had the best time!
Great time out in L2A on the CtrlAltSki…
Great time out in L2A on the CtrlAltSki trip with WhiteRoad. Frankie sorted me out from the very start whilst helping me get organised on the right bus, to ensuring I had access to the last party. All the reps - Sierra, Lauren and lottie - were so friendly and welcoming and were always there to support a smooth and fun trip
21 maart 2026
Review zonder uitnodiging
Antwoord van whiteroad.co.uk
Hi Lucie,
Thank you for your review, it's much appreciated and we hope to see you again soon!
Great reps
Highlight of the trip was definitely the reps. Especially Lou Wallace! Was there anytime we needed anything, gave us the best recommendations and just had a great time with the group!
21 maart 2026
Review zonder uitnodiging
Antwoord van whiteroad.co.uk
Hi Ben,
Thanks for your review - we will pass on to Louise your kind words! :)
The trip was exactly as advertised
The trip was exactly as advertised. The add-ons, transfers etc. were all well-organised and ticketed through the app. Overall a very ‘well-oiled machine’.
Additionally , despite our corporate trip being smaller than others , Issy was super responsive in the lead up to the trip and Patsy frequently checked-in with us at our accom.
21 maart 2026
Review zonder uitnodiging
Antwoord van whiteroad.co.uk
Hi William,
Thanks for your review, it was amazing having you and your group from Deloitte out in France this year, we hope you all had the best time and we look forward to taking your trip skiing again next year!
Had a fantastic week in Les Deux Alps…
Had a fantastic week in Les Deux Alps with Whiteroad ski. The accommodation and events were top tier and shout out Louise Wallace for showing us around and making us feel welcome!
28 maart 2026
Review zonder uitnodiging
Antwoord van whiteroad.co.uk
Hi Robert
Great to hear you had an amazing time in L2A! Our rep team are well experienced, and we are glad they had a positive impact.
WhiteRoad are Amazing!!
The WhiteRoad team have been amazing as usual. Ben Pullen, Ellie Clarke and Louise have really put in the effort to make our trip amazing and memorable. If you are considering a corporate ski trip I think booking through WhiteRoad is the only option.
28 maart 2026
Review zonder uitnodiging
Antwoord van whiteroad.co.uk
Hi Jon,
Thanks for your review. It sounds like the rep team really looked after you, we will pass on their feedback!
Amazing reps and expertise
Ellie, Louise, Frankie, Lottie and Ben were our reps for our work holiday and were really awesome with looking after us and making our trip feel special. Had an amazing time and the WhiteRoad guys looked after us and got involved with everything we did.
28 maart 2026
Review zonder uitnodiging
Antwoord van whiteroad.co.uk
Hi William
Great to hear you felt looked after! Let us know if we can do anything else in the future via your post-trip passenger survey!
Brilliant experience with my company
Brilliant experience with my company. Also the help was super efficient. The team managed to change my inbound transfer within an hour to help me. Highly recommend
27 maart 2026
Review zonder uitnodiging
Antwoord van whiteroad.co.uk
Hi Paul
Great to hear a swap was easily made. We appreciate your positive feedback greatly!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.