Wickes - Aylesbury Reviews 

We would like to thank Chloe for helping us change our old tired looking bathroom into a sparkling, fresh and modern one. From the first visit we were impressed with Chloe's knowledge but also that she had empathy with what we wanted to achieve. She listened and guided us where necessary to realise our goal.
The fitters were friendly and professional. The quality of the finish was excellent. We went away to allow them to get on with the work and there was no problem when it came to contacting us to resolve any issues even to the point of sending a video for us to look at the issue.
The work was done in the promised time. An issue did arise after they had finished but after a phone call they returned and sorted it out without any fuss.
The whole project was done professionally and efficiently by all parties involved.

Impeccable service from start to finish!
Chloe Folds - Aylesbury Branch Sat with us and talked us through the design to what would work best for our kitchen, there were a few changes made on our behalf and Chloe was always helpful and very professional.

Overall we are very pleased with our bathroom install from Wickes. We decided to go with them as we wanted a direct point of contact if anything went wrong (after some bad past experiences with contractors). Chloe designed the bathroom with us and was friendly, knowledgable and attentive throughout. She made good suggestions and always replied quickly to any queries. We had a few small issues with the install - but mostly this was miscommunication between us and the installers. The installers were good and worked at pace but sometimes made decisions we think they should have checked with us first. We always find installers dont take the time to quickly check things and as a result a few minor finishes aren’t quite what we wanted but we are overall happy. We did have two faulty items delivered (not Wickes fault) and the customer service team weren’t great getting it sorted. So we contacted Chloe and she sorted it immediately for us. We would use Wickes again.

What promised to be a good service turned out to be a catalogue of bad communication between the designer and the installation team, lack of response to emails and long waiting times on the phone to get hold of the alotted customer experience person who was rarely there and didn't show any concerns when problems were mentioned.
The only reason for the 2 stars were for good materials and the installation team who I'd give a higher rating if I was rating them on their own.
Things that went wrong: The bathrooms were completed but nothing was arranged for painting the walls etc. even though this was discussed with the designer. Very large tiles were delivered on a day where I was on my own, and it was only down to the kindness of the driver who helped me put them in the garage. Wickes had been asked to get them delivered on a day when the installers were on the premises. Some deliveries had to be chased as they didn't arrive on the specified day. On day one when the installers arrived I was told that they were short on tiles and that weeks before, the lead installer had asked for more from Wickes but that had not happened. I ordered them myself and it took 7 working days for them to arrive, which held up the project.
Now we have a large waste bag that needs collecting and no one seems to know who's responsible for arranging collection as we weren't told about this during the ordering stage. I was under the impression that Wickes "took care of everything so you didn't have to worry" when using their full design service. Nothing could be further from the truth. My partner and I are exhausted worrying during the whole process and it's not over yet.

Don't use Wickes their customer service is appalling!
We asked them to design a new en-suite bathroom and downstairs cloakroom for us and the communication between Wickes and the contactors doing the work seems to be non-existent. Things were suggested and ordered by the designer and when it came to fitting them, we where told that you can't have this and that, without a lot of major work at great expense, which was never mentioned and more things needed to be chosen! The contactor asked for more tiles to be ordered weeks before the work was due to start but this was never done causing a delay half through the work.
When the work seemed to be nearly finished, I enquired why nothing had been painted and was told they hadn't been told by the designer that this was required, so basically we now have to find our own painter and decorator at further expense. So it's not really design if the work is left unfinished, but that seems to be ok with Wickes!
Also, we have contacted the designer and our customer experience person on several occasions neither who reply to emails or return phone calls.
This process has really affected my mental health it has been so awful, use them at your peril!