Excellent agent Jordan at the Guilford branch, walked us through our project with lots of things we didn't consider for our diy. Very pleasant and courteous. If I could give 5 more stars I would. Thi... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieWoodbridge Road, Woodbridge Business Park, Guildford Surrey, GU1 1EH, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Attendant was nearly 30 minutes late, made it clear he was trying not to do the work. Kept saying Wickes would take 3 months minimum and i would probabaly want things quicker, said wickes wont do the... Toon meer
Bedrijf heeft geantwoord
Went into Wickes looking for a specific kind of exterior grout for a patio I'm building. I must've looked lost because I was approached by Jordan who gave me some excellent advice and helped me find a... Toon meer
Bedrijf heeft geantwoord
Went into Wickes after not getting the very specific lightbulb I needed in B&Q. I was helped by two super helpful colleagues working at the front desk. Sian researched possible options. There wasn’t o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Wickes - Guildford
Geschreven door het bedrijf
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contactgegevens
Woodbridge Road, Woodbridge Business Park, Guildford, Surrey, GU1 1EH, Verenigd Koninkrijk
- +441483459397
4,6
Uitstekend
176 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Michelle was very helpful
Michelle was very helpful, but not pushy and listen to all our questions about kitchens. Hopefully we will find the best option for us and get the end result we need soon. So much to choose from.
13 januari 2025
Review zonder uitnodiging
Antwoord van Wickes - Guildford
Hi Magda, thanks for taking the time to share this feedback, we are pleased to hear that Michelle was very helpful and was able to answer all your questions, we appreciate you taking the time to let us know. RD
Entertaining staff
Entertaining staff, super helpful, thank you particularly to Michelle
11 januari 2025
Review zonder uitnodiging
Antwoord van Wickes - Guildford
Hello Barney, thanks for your five-star review, and I'm glad that you enjoyed the service from Michelle in our Guildford store! - Dylan
Jena Streeter has been an outstanding…
Jena Streeter has been an outstanding Designer for my new kitchen and bathroom. She is professional and approachable and has lots of great ideas that match your needs. A great problem solver! I would highly recommend her and Wickes. And, as she is a huge asset to Wickes, I hope she gets a promotion very soon! Many thanks again Jena
11 januari 2025
Review zonder uitnodiging
Antwoord van Wickes - Guildford
Hey Susan, thanks for your wonderful feedback, and I'm delighted that Jena in our Guildford store was first class throughout your kitchen and bathroom design. It makes us incredibly proud that you would recommend Wickes and Jena! enjoy your new space. - Dylan
Great customer service
Sorting out a problem quickly, efficiently and politely is the mark of really good customer service. Michelle at the Guildford store (and her online customer service colleague prior to that) resolved a product return/refund issue easily and positively this morning. It was a pleasure talking to you - thank you for your help.
9 januari 2025
Review zonder uitnodiging
Antwoord van Wickes - Guildford
Hi, Peter. Thank you for taking the time to share your review with us. I'm really pleased to see that, Michelle, at our Wickes store in Guildford was able to help solve your issue efficiently and politely. Thank you again for your kind feedback. - Scott H
Really happy with Wickes customer…
Really happy with Wickes customer service. Bought tube light and one component was missing. Michelle (Guildford branche) solved it within 30 seconds. All good!
8 januari 2025
Review zonder uitnodiging
Antwoord van Wickes - Guildford
Hi Robert, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Michelle in our store and that she provided you with a useful outcome. -AH
Great staff, ease of return
Having ordered a large quantity of materials online for a project, I then had to return what I hadn’t used. Had to do so in 3 trips. Despite being the end of what I can assume were long days, I found all the staff I dealt with to be helpful, knowledgeable and with a can-do attitude. The returns were super easy to make with the payments returned swiftly. Definitely took some of the stress out of the project.
11 december 2024
Review zonder uitnodiging
Antwoord van Wickes - Guildford
Hi Tom, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Great bespoke bathroom experience
We’ve been super impressed by the bespoke bathroom service at Wickes. We dealt with Jena at the Guildford branch who is not only friendly and lovely to deal with, but also very efficient and responsive! She instantly understood what we wanted and we had very few changes to make to the design she presented us with which was very impressive! She was also a huge hit with our one-year old who had to tag along to our apts which made things much easier too. Thank you so much to Jena for such a great experience!
13 december 2024
Review zonder uitnodiging
Antwoord van Wickes - Guildford
Hey Marina, thanks for your five-star review, and I'm delighted that Jena was amazing throughout your bathroom service, it makes us proud you're happy with the end result, enjoy your new space! - Dylan
Sian and Michelle were very helpful and…
Sian and Michelle were very helpful and a good customer experience when I visited the Guildford branch yesterday buying the product that I needed.
9 december 2024
Review zonder uitnodiging
Antwoord van Wickes - Guildford
Hi, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Sian and Michelle and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Excellent service in store Thursday
Excellent service in store Thursday. Great atmosphere and made to feel valued.
5 december 2024
Review zonder uitnodiging
Antwoord van Wickes - Guildford
Hi, Michelle. Thank you for taking the time to share your review with us. I'm really pleased to see that you received excellent service in store and were made to feel valued. Thank you again for your kind feedback. - Scott H
Great customer service
Great customer service - helpful advice and knowledgeable staff especially Michelle and Leona. Would recommend
4 december 2024
Review zonder uitnodiging
Antwoord van Wickes - Guildford
Hey Mickey, thanks for your wonderful feedback, and I'm glad that Michelle and Leona were able to help you in our Guildford store! - Dylan
Great customer service
Michelle was extremely helpful and took the time to explain the various options to me.
4 december 2024
Review zonder uitnodiging
Antwoord van Wickes - Guildford
Hello Lorraine, thanks for your five-star review, and I'm glad that you enjoyed the service from Michelle in our Guildford store! - Dylan
Great customer service.
Jack at the Guildford branch went above and beyond in helping with my coping/edging purchase. They were heavy pieces, and he helped load them onto the trolley and even load from the trolley into my car.
3 december 2024
Review zonder uitnodiging
Antwoord van Wickes - Guildford
Hi, Marouf. Thank you for taking the time to share your experience with us. I'm really pleased to see that, Jack at our Wickes store in Guildford, was really helpful going above and beyond, helping you load your items into you car. Thank you again for your kind feedback. - Scott H
Great customer service
Hi,
I want to thank Michelle at Wickes Guildford for her exceptional customer service every time I have visited this branch.
On one occasion, she had just finished her shift and assisted me in the click and collect aisle.
This was very kind of her and much appreciated as well.
Thank you again.
Kind regards,
Imran
28 november 2024
Review zonder uitnodiging
Antwoord van Wickes - Guildford
HI Imran, thanks for taking the time to share this feedback, we are pleased to hear that Michelle has provided you with exceptional customer service, we appreciate you taking the time to let us know. RD
Great job Wickes!!
I visited this store to collect some storage boxes ordered online and the staff were so lovely and friendly when I collected them.
The lovely gentleman who went to fetch the boxes for me even brought them out to my car and helped me get them in.
Thoroughly recommend this branch. Everything went perfectly.
Many thanks to Michelle who helped me with my order too. What a helpful team!! Great job Wickes!!
22 november 2024
Review zonder uitnodiging
Antwoord van Wickes - Guildford
Hi Mary, thanks for taking the time to share this feedback, we are pleased to hear that Michelle was on hand to help with your order, we appreciate you taking the time to let us know. RD
Always a pleasure...
Purchased some lights, and a fan, and was served by a wonderfully delightful young lady called Michelle, she was polite, professional, and served me very quickly.
Its always a pleasure, never a chore, shopping at Wickes Guildford...
17 november 2024
Review zonder uitnodiging
Antwoord van Wickes - Guildford
Hello Andy, Thank you so much for the lovely review; it's great to hear our customers' feedback on how amazing our store staff is, and it appears Michelle is no exception! - SW
Been using Guildford Wickes for years…
Been using Guildford Wickes for years and customer service is always polite, there is always someone to help you no matter how silly question is. Michelle was very helpful today.
18 november 2024
Review zonder uitnodiging
Antwoord van Wickes - Guildford
Hi Mitrjet, Thank you so much for your lovely review, Its great to hear the service at Guildford is always great!. - SW
Antwoord van Wickes - Guildford
Hi There, thanks for taking the time to share this feedback. RD
Excellent service from sian in…
Excellent service from sian in guildford very helpful
14 november 2024
Review zonder uitnodiging
Antwoord van Wickes - Guildford
Hi There, thanks for taking the time to share this feedback. RD
Went on Saturday night to get some…
Went on Saturday night to get some items. Spent time talking to the lovely girls there. Was served by Kirsty and we had a lovely chat. Great service by everyone
16 november 2024
Review zonder uitnodiging
Antwoord van Wickes - Guildford
Hi There, thanks for taking the time to share this feedback, we are pleased to hear that Kirsty was able to help get what you needed, we appreciate you taking the time to let us know. RD
Antwoord van Wickes - Guildford
Hi Andrew,
Thank you for taking the time to provide us with your feedback. - SF
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.