Wickes - Lancaster Reviews 

154
TrustScore 4.5 uit 5

4,4

Mellishaw Lane, Sunnycliffe Retail Park, Heaton Wth Oxcliffe Lancashire, LA3 3FE, GB


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Beoordeeld met 1 van de 5 sterren

Can someone please just answer me, just tell me why you are ignoring me. You have left me in a living nightmare, is that not enough, how can you treat people like this? Just refund me my mon... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We had an absolutely brilliant experience working with Wayne to design our new kitchen. From our very first meeting, he was professional, approachable and incredibly friendly. Wayne listened to exa... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Extremely happy with the ongoing help & assistance from Wayne. After his initial home visit & design of the new kitchen he has been so profesional, kind & courteous & has listened to all my requests... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I applied for some funding via the Wickes Community Programme. All the staff I made enquiries with at the Morecambe branch of Wickes were super friendly and helpful. Gordon approved my application and... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Bouwmarkt
  2. Sanitairwinkel
  3. Kookwinkel
  4. Zonne-energiebedrijf

Over Wickes - Lancaster

Geschreven door het bedrijf

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contactgegevens

  • Mellishaw Lane, Sunnycliffe Retail Park, Heaton Wth Oxcliffe, Lancashire, LA3 3FE, Verenigd Koninkrijk

  • +441524848148

4,4

Uitstekend

TrustScore 4.5 uit 5

154 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,4

Alle reviews

(154)

13.996 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Brilliant service and engagement with our project

Our initial enquiry was for design services to renew our bathroom and design a new ensuite. As result of the engagement of Wayne, one of the designers at Lancaster, who has helped us throughout, we have also ordered a kitchen, tiling and flooring (for our whole project). Wayne has been responsive to a range of requests and as a result of visiting our property also has used that insight to help us to economise on our project whilst pointing us upgrades to get the best from our new kitchen and bathrooms. He has also taken stress out of the project planning for us. His knowledge across the Wickes range as well experience as a designer has come across throughout the process. Also Wickes has offered a range of affordable and good quality products but also access to a great range of options.

12 april 2025
Review zonder uitnodiging
Logo Wickes - Lancaster

Antwoord van Wickes - Lancaster

Hey Neil, thanks for your five-star review, and I'm glad that Wayne has been amazing throughout your bathroom and kitchen project, enjoy your new spaces! - Dylan

Beoordeeld met 5 van de 5 sterren

Excellent help from Lucy assisting me…

Excellent help from Lucy assisting me finding some paint - thank you

11 april 2025
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Antwoord van Wickes - Lancaster

We're so glad to hear that Lucy was able to help you find the perfect paint. We appreciate your kind words and are happy to know you had a positive experience.
-AF

Beoordeeld met 5 van de 5 sterren

5 star design

If you are looking to buy a new kitchen, go into Wickes, Lancaster, ask for Jonathan Green, design consultant. This guy has the patience of a saint, knowledgeable, efficient and extremely helpful. His expertise was invaluable. He is a credit to the company we got a great kitchen at a great price.

25 maart 2025
Review zonder uitnodiging
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Antwoord van Wickes - Lancaster

Hi Lindsay, Thank you for taking the time to leave your review. We are thrilled to hear about your positive experience with our design consultant. We appreciate your kind words and are delighted that you are happy with your new kitchen. - SF

Beoordeeld met 5 van de 5 sterren

Simon did an amazing job designing me…

Simon did an amazing job designing me the perfect kitchen for my small flat. He look the time to listen to all the things that were important to me and planned accordingly. He was very approachable and always on hand if I had any queries. Definitely recommend!

25 maart 2024
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Antwoord van Wickes - Lancaster

Hi HK, Thank you for your five-star review. We're delighted to hear that you had such a positive experience with our design service. It's great to know that you were happy with the time and attention you received from our designer. We're thrilled that you're happy with your new kitchen and that you would recommend us to others. - SF

Beoordeeld met 5 van de 5 sterren

New kitchen purchase and installation

From start to finish our new kitchen experience at wickes morecambe with wickes lancaster was fantastic.our sales lady janine was extremely knowledgeable, extremely professional and very helpful. She helped us through the whole experience. Nothing was to much trouble.. delivery was on time, installation on time, and installed by very professional fitters. Will be back in a few months for a bathroom

10 maart 2025
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Antwoord van Wickes - Lancaster

Thank you for taking the time to leave your review. We are delighted to hear about your positive experience with our team and the service you received. We are thrilled that you were so impressed with Janine's knowledge and professionalism, and that the entire process went smoothly. We look forward to welcoming you back for your bathroom project. - SW

Beoordeeld met 5 van de 5 sterren

New kitchen

A big shout out to Simon for planning and designing our new kitchen. He provided us with options and suggestions for space and storage. Can't wait to see it fitted. The price was very competitive too. Thanks Simon.

22 maart 2025
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Antwoord van Wickes - Lancaster

Thank you for taking the time to leave your review. We're delighted to hear about your positive experience with Simon and his design expertise. We appreciate your feedback and hope you enjoy your new kitchen. - SW

Beoordeeld met 1 van de 5 sterren

Poor website. Puts off customers.

Their website constantly lists items in stock, then when you try to order, wasting time on large orders, suddenly everything is out of stock. Address selector simply has a mind of its own. A ridiculously bad online ordering system.

26 februari 2025
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Antwoord van Wickes - Lancaster

Hey Paul, thanks for your valuable feedback and I'm really sorry you're unhappy with our website. If you need any further help, can you please reply back to the private message I've sent you on trustpilot and we can assist further. - Dylan

Beoordeeld met 5 van de 5 sterren

Great service, great kitchen

From start to finish Simon was fantastic, he helped design and it offered expert advice

20 februari 2025
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Antwoord van Wickes - Lancaster

We're so glad to hear you had a positive experience! It's wonderful to know that you found Simon's expertise and guidance helpful in designing your project. We appreciate your kind words and will share your feedback with Simon. - SW

Beoordeeld met 5 van de 5 sterren

Really great experience buying our new…

Really great experience buying our new kitchen.
Wayne went through everything thoroughly and very patiently.
Will certainly return to buy flooring and tiles when the kitchen is in.

22 januari 2025
Review zonder uitnodiging
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Antwoord van Wickes - Lancaster

Hi Lisa, thanks for taking the time to share this feedback, we are pleased to hear that you had a great experience buying your new kitchen, we are also pleased to hear that Wayne went through everything thoroughly, we appreciate you taking the time to let us know. RD

Beoordeeld met 5 van de 5 sterren

Wayne at Lancaster and Morecambe Wickes…

Wayne at Lancaster and Morecambe Wickes could not have done more for us when choosing a new kitchen. Great advice, understanding of budget and an overall nice guy. His experience stood out to us and his commitment to see the project through was outstanding.

11 november 2024
Review zonder uitnodiging
Logo Wickes - Lancaster

Antwoord van Wickes - Lancaster

Hi Katy, Thank you for taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

Beoordeeld met 5 van de 5 sterren

Emily at Lancaster & Morecambe Wicks…

Emily at Lancaster & Morecambe Wicks was really helpful and found us the exact colour of paint we were looking for. Great Service. Thank you Emily.

Maria Morecambe

1 januari 2025
Review zonder uitnodiging
Logo Wickes - Lancaster

Antwoord van Wickes - Lancaster

Hi Maria, thank you for the lovely review, It's great to hear that Emily delivered amazing customer service in our store. - SW

Beoordeeld met 5 van de 5 sterren

Stan & Emily EXPERTS for paint advice!

Both Stan and Emily are SO knowledgeable when it comes to paint mixing and different types of paint. In addition to educating us, they are polite, friendly and nothing is too much trouble to them. Thank you Both! 😊

28 november 2024
Review zonder uitnodiging
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Antwoord van Wickes - Lancaster

Hi Mev, thanks for taking the time to share this feedback, we are pleased to hear that both Stan and Emily provided you with a knowledgeable service, we appreciate you taking the time to let us know. RD

Beoordeeld met 5 van de 5 sterren

Great Job

Just had our kitchen designed and fitted by Wicks. Outstanding overall from start to finish. Janine designed the kitchen just how we wanted it to be and was helpful throughout the whole process. The fitters were neat, tidy, helpful and did a great job.

30 november 2024
Review zonder uitnodiging
Logo Wickes - Lancaster

Antwoord van Wickes - Lancaster

Hi David, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Janine and how pleased you are with the service they provided. We greatly appreciate this feedback and hope you enjoy your new space. - FB

Beoordeeld met 5 van de 5 sterren

Went in recently to buy some paint for…

Went in recently to buy some paint for the house. Gordon was very friendly and knowledgeable about the products we were after and gave us some great recommendations too. Couldn’t fault the service we had.

16 november 2024
Review zonder uitnodiging
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Antwoord van Wickes - Lancaster

Hello Mark, thanks for your amazing review, and I'm delighted that Gordon was able to help you in our Lancaster store! - Dylan

Beoordeeld met 5 van de 5 sterren

Great click and collect service by Vanda

Easy ordering online, ready to collect from store within 5 minutes of order confirmation. I rang the store to ask if they'd bring it out to the car (baby had fallen asleep!), Vanda brought it out to me absolutely no problem. Very efficient, thank you very much

21 november 2024
Review zonder uitnodiging
Logo Wickes - Lancaster

Antwoord van Wickes - Lancaster

Hello, thank you so much for your lovely review. We always enjoy hearing about customer experiences, and it appears that Vanda provided excellent service. - SW

Beoordeeld met 5 van de 5 sterren

Gordon was brilliant and very helpful…

Gordon was brilliant and very helpful when I came in store. He knew exactly where everything was which made my trip quick and easy and was able to advise on the products I was buying.

14 november 2024
Review zonder uitnodiging
Logo Wickes - Lancaster

Antwoord van Wickes - Lancaster

Hi Olivia

Thank you for taking the time to share your positive experience with us, I'm glad to learn Gordon was able to provide you with an excellent service. - SF

Beoordeeld met 4 van de 5 sterren

Pleased with our new kitchen

Simon in Lancaster Wickes was extremely helpful. We appreciated his suggestions which improved our original ideas for the kitchen. Everyone involved including the 2 people who delivered the kitchen, Wickes store staff, plasterers and Adam who fitted the kitchen, were all professional, friendly and helpful. Adam did a great job fitting the kitchen and we were really pleased with the way he boxed in old pipework so that it blended in well with the rest of the kitchen. He even made us pan stands from leftover worktop. Our only regret was not realising that the upstands we chose required perfectly straight walls so we ended up with some gaps between them and the wall. Adam came back and filled them for us with decorators caulk, but with hindsight we probably would have opted for tiles. Overall we are very happy with our new kitchen and would recommend Wickes.

1 oktober 2024
Review zonder uitnodiging
Logo Wickes - Lancaster

Antwoord van Wickes - Lancaster

Hi Janice, thanks for taking the time to share this feedback, we are pleased to hear that Simon and Adam done a great job with your new Kitchen and that nothing was too much trouble, we appreciate you taking the time to let us know. RD

Beoordeeld met 1 van de 5 sterren

Fraud or incompetence

Had a bathroom supplied by Wickes and installed by one of their 'approved' installers. Too many faults to mention my old bathroom was ripped out in June and now in October I still have no sink and the so called 'approved'installer is threatening legal action if I don't pay him for work he has not done

24 juni 2024
Review zonder uitnodiging
Logo Wickes - Lancaster

Antwoord van Wickes - Lancaster

Hello Andrew, thanks for your feedback, and I'm sincerely sorry to learn of the issues you're facing with your bathroom installation. If you can please reply back to the private message I've sent you we can look into this further for you. - Dylan

Beoordeeld met 5 van de 5 sterren

Great customer service very helpful…

Great customer service very helpful from Amanda and Gordon

1 oktober 2024
Review zonder uitnodiging
Logo Wickes - Lancaster

Antwoord van Wickes - Lancaster

Hi Claire, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Amanda and Gordon and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB

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