Wickes - Sutton Reviews 

160
TrustScore 4.5 uit 5

4,7

Kimpton Way, Unit 1, K2 Trade Park, Sutton Surrey, SM3 9QS, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Zak B went above and beyond to provide excellent customer service. I was trying to create a solution to an issue and he helped to sense check my ideas. I purchased 3 items and he explained the returns... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I needed sanding discs for my Dewalt sander. I went to a member of staff who made eye contact with me with the hope I could be pointed in the right direction. There was an assortment of discs which w... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I tried to make an appointment booking, and was not sent a link to the online meeting. No effort made by the branch to follow up. I've made another booking but again have not been sent a link to the m... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Rosh was incredibly helpful in helping our local community group. We can’t wait to use our new equipment on the next community event. Thank you Rosh and Wickes! Friends of Poulters Park and Revesby... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Bouwmarkt
  2. Sanitairwinkel
  3. Kookwinkel
  4. Zonne-energiebedrijf

Over Wickes - Sutton

Geschreven door het bedrijf

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contactgegevens

  • Kimpton Way, Unit 1, K2 Trade Park, Sutton, Surrey, SM3 9QS, Verenigd Koninkrijk

  • +442086418765

4,7

Uitstekend

TrustScore 4.5 uit 5

160 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(160)

14.520 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Geoff wiv a G’s honest review of sanding discs

I needed sanding discs for my Dewalt sander. I went to a member of staff who made eye contact with me with the hope I could be pointed in the right direction. There was an assortment of discs which worked extremely well with sanding wood filler. I was more than happy with the level of service I had from a person called Lewis. He measured the disc I had and helped with making sure the holes matched up. I also asked about a sander in case my one packed up. The one he suggested wasn’t on display, however, he was only too pleased to help and got one from the stock room. If I need one it is very good value for money. Overall, this was an excellent shopping experience.

27 juli 2026
Review zonder uitnodiging
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Antwoord van Wickes - Sutton

Hi Geoffrey, we are so pleased to hear about your excellent shopping experience and that our team was able to assist you effectively. It's wonderful to know that you found the perfect sanding discs and received such helpful advice regarding a potential sander. We truly appreciate your positive feedback. -LG

Beoordeeld met 5 van de 5 sterren

Rosh was incredibly helpful in helping…

Rosh was incredibly helpful in helping our local community group. We can’t wait to use our new equipment on the next community event.
Thank you Rosh and Wickes!
Friends of Poulters Park and Revesby Woods

11 juli 2026
Review zonder uitnodiging
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Antwoord van Wickes - Sutton

We are so pleased to hear about the positive experience with Rosh. We appreciate your kind words and are delighted the new equipment will be used at your next community event. -AK

Beoordeeld met 5 van de 5 sterren

Zak B went above and beyond

Zak B went above and beyond to provide excellent customer service. I was trying to create a solution to an issue and he helped to sense check my ideas. I purchased 3 items and he explained the returns policy. Zak then took me to a till to make payment. Sutton Surrey store.

26 juli 2026
Review zonder uitnodiging
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Antwoord van Wickes - Sutton

We are so happy to hear about your positive experience with Zak B at the Sutton Surrey store, Niclady. We are glad he could assist you with your purchase and explain our returns' policy. We appreciate you sharing your feedback! - AB

Beoordeeld met 1 van de 5 sterren

Appointment issues

I tried to make an appointment booking, and was not sent a link to the online meeting. No effort made by the branch to follow up. I've made another booking but again have not been sent a link to the meeting.

25 juli 2026
Review zonder uitnodiging
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Antwoord van Wickes - Sutton

Thank you for taking the time to share your feedback with us. We are very sorry to hear that you haven't received the link for your online booking. We've sent you a request for more information, so we can look into this further. -AK

Beoordeeld met 5 van de 5 sterren

Looking for paint is never an exciting…

Looking for paint is never an exciting experience but being served by Tracey at the tills made the experience so much better she was helpful cheerful and made the trip a good one

24 juli 2026
Review zonder uitnodiging
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Antwoord van Wickes - Sutton

We're so pleased to hear that your experience was made better by the helpful and cheerful service you received from Tracey. Thank you for sharing your positive feedback! -AK

Beoordeeld met 5 van de 5 sterren

Staff Members Very Helpful

I purchased 12 x 300 x 600 tiles, they were so heavy. A Staff member named Lewis, very young man volunteered to select the items and loaded them into my vehicle. He was very sincere, helpful and cooperative. I will visit Wicks at the Sutton, Kimpton Branch again. Overall the staff are all very helpful.

9 juli 2026
Review zonder uitnodiging
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Antwoord van Wickes - Sutton

We're so pleased to hear about your positive experience at our Sutton, Kimpton Branch! It's wonderful that Lewis was so helpful and cooperative with your heavy items. Thank you for your kind feedback. -LR

Beoordeeld met 4 van de 5 sterren

The friendliest of Maxine helping me…

The friendliest of Maxine helping me with my returns.

1 juli 2026
Review zonder uitnodiging
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Antwoord van Wickes - Sutton

Hi, Dave. Thank you for taking the time to share your review with us. We're really pleased to see that Maxine was helpful during your visit to returns some items. Thank you again for your valuable feedback. - Scott H

Beoordeeld met 5 van de 5 sterren

Tracy provided top-notch and fenuine…

Tracy provided top-notch and fenuine customer service. Knows exactly what she is talking about and is a lovely lady.

29 juni 2026
Review zonder uitnodiging
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Antwoord van Wickes - Sutton

We're so glad to hear Tracy provided such top-notch and genuine customer service. We appreciate your kind words. -AK

Beoordeeld met 5 van de 5 sterren

had a lovely service tracy at the check…

had a lovely service tracy at the check out need more people like this women in the world. she is honestly a merat to wickes. thanks again tracy.

1 juli 2026
Review zonder uitnodiging
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Antwoord van Wickes - Sutton

Hey Perry, thanks for your wonderful feedback, and I'm glad you enjoyed the service from Tracy in our Sutton store. - Dylan

Beoordeeld met 5 van de 5 sterren

Gardening

Tracy was so helpful in helping to purchase compost. She told me that it’d help me with my plants, so patient ! 🥰

28 juni 2026
Review zonder uitnodiging
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Antwoord van Wickes - Sutton

Hi Lucy, we're so glad our team could assist you with your compost purchase. We appreciate your kind words! -LG

Beoordeeld met 5 van de 5 sterren

Came into the store and needed advice…

Came into the store and needed advice on outdoor paint . Tracy was at the till and asked me if she could help. I explained the problem and she directed me to where I needed to go. It is nice to see this kind of customer service. Well done to wickes

23 juni 2026
Review zonder uitnodiging
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Antwoord van Wickes - Sutton

We're so glad to hear you received excellent service and found the help you needed from Tracy. Thank you for sharing your positive experience with us! - AB

Beoordeeld met 5 van de 5 sterren

Very friendly staff in Wickes Sutton…

Very friendly staff in Wickes Sutton Branch, in particular Mr. Rosh from the branch.

He went above and beyond, in attending to my queries and helped me buy the right product. He was busy with store duties, but still put a side good time to support me.

I would visit again.

Thanks Rosh.

12 juni 2026
Review zonder uitnodiging
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Antwoord van Wickes - Sutton

Hi Rammit, Great to see your review about helpful you found our store colleague Mr Rosh in our Sutton store. Thank you for your review and your business.

Beoordeeld met 5 van de 5 sterren

I came in on yesterday morning and I…

I came in on yesterday morning and I was served by a lovely lady named Tracey. I don’t usually write reviews, but she really did put a smile on my face when she served me.. very patient and kind! 👍🏻👍🏻

10 juni 2026
Review zonder uitnodiging
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Antwoord van Wickes - Sutton

Hi Liam, Thank you for your five-star review in which you mentioned our store colleague Tracey. We really appreciate your kind review and your business.

Beoordeeld met 5 van de 5 sterren

Kitchen renovation

Angela helped us design our new kitchen, we had an extremely positive experience, she took time to show us different options and was very patient with us. I would definitely come back for other renovations.

1 juni 2026
Review zonder uitnodiging
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Antwoord van Wickes - Sutton

Hi, we are so pleased to hear about your positive experience designing your new kitchen. We appreciate your kind words about Angela and the patience and options she provided. -LR

Beoordeeld met 5 van de 5 sterren

Its the staff that make it great

Its the staff that make it great, Tracy is a star and goes above and beyond! (They also had everything i needed)

1 juni 2026
Review zonder uitnodiging
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Antwoord van Wickes - Sutton

We're so glad our team including Tracy made your visit great and provided everything you needed. Thank you for sharing! -AK

Beoordeeld met 5 van de 5 sterren

Paul is a legend, such an asset to your company.

I went to Wickes to get a wardrobe pole and some stones to go into a pot for replanting a tree. A very helpful member of staff called Paul was just brilliant. He is a great asset to your company and your store. He definitely went above and beyond to help me. It didn’t matter to him that I wasn’t spending a fortune, he just simply wanted to assist. He made my day and I could stop talking about him to my partner when I got home. Lovely person and just so friendly. Please let Paul know that I really appreciated his help. The products that I purchased was good value for money and cheaper than the competitors. Thank you

23 mei 2026
Review zonder uitnodiging
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Antwoord van Wickes - Sutton

We appreciate you sharing your positive experience. We're delighted to hear that Paul provided brilliant assistance and went above and beyond to help you. It's wonderful to know they made your day and that you found our products to be good value. -AK

Beoordeeld met 5 van de 5 sterren

Tracy has been amazing and so helpful…

Tracy has been amazing and so helpful won’t go to any other Wickes only Sutton because of tracy

18 mei 2026
Review zonder uitnodiging
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Antwoord van Wickes - Sutton

Hi John,

We are so glad to hear about your positive experience! We appreciate your kind words about the service you received from Tracy. -Ellysse

Beoordeeld met 5 van de 5 sterren

I always pop into my local Wickes…

I always pop into my local Wickes Sutton branch and always find it very organised and welcoming. Tracey was on the checkout two days in a row and her service was polite and very helpful. It’s so refreshing to receive such personalised customer service and makes a big difference.

22 april 2026
Review zonder uitnodiging
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Antwoord van Wickes - Sutton

Hi Tatiana, Thank you for your five-star review. It's good to know that you are always happy with your visit's to our Sutton store and in particular the great customer service you receive from our colleague Tracey. We appreciate your business,

Beoordeeld met 5 van de 5 sterren

Amazing service at Wickes in Sutton

Amazing service at Wickes in Sutton. From the young lady on customer services who was very helpful and courteous to Sam who went over and above to help me find the right product. Well done Wickes, Sutton!

1 mei 2026
Review zonder uitnodiging
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Antwoord van Wickes - Sutton

Hey Christine, thank you for your five-star review, and I'm glad you enjoyed the service you received in our Sutton store! - Dylan

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