Wickes - Sutton Reviews 

Went in for some sand and gravel - great customer service from Sam and other staff members who helped us with our purchase - very impressed will be back for more ! Thanks Sutton Wickes ⭐️⭐️⭐️⭐️⭐️

want to give a shout out to PAUL what a fantastic guy. helped me throughout my visit to wickes.
whilst talking i mentioned i was very ill and he couldnt help me enough, he even helped me to my car.
lovely guy and id say a 5 star employee, id like to highly recommend PAUL for employee if the month !!!!!!!

Tracy at the till has been extremely accommodating and friendly. She helps me with my purchases to the car every time I shop here.

The service is brilliant and her customer service is impeccable.

Thank you for the help.

Tracey is very helpful. Great customer service as always

Very helpful gentleman called Paul helped me find what I wanted. Another young man at the check out helped me into the car with the heavy items. All items required were in stock.

Zack B was excellent. Good knowledge and very helpful and polite. It is important for staff to have product knowledge. 5 stars for him

Unfortunately low stock for several needed items. Zack did look in several places.lower stars for available stock of multiple items so 3 stars for that.

Tracy was great help at the store. Just made my whole trip to wickes so much easier

Paul was very helpful. As a lady with a bad knee his help was very valued and he put my stones and bricks in the car carefully. I have always found Sutton branch of Wicks very helpful.

As s regular customer at Sutton wickes, their click and collect service is fantastic. Saves me shopping around, allowing me to get on with the days project.

I'm also rewarded with great service. Tracey has always greeted me with warmth and helpfulness at sutton branch.. a true blessing to the company.

A big thank you to Lewis @ Sutton Wickes store. He was very pleasant, polite and extremely helpful while I decided between two types of garden stones. He put them on a trolley, then opened a checkout, wheeled my purchases directly to my car and lifted the bags in for me. As I suffer from chronic pain, I can now decant the stones, in small amounts.
Thanks again Lewis, I couldn't have done it without you.

I've been working on a home renovation project for the past few months, which has meant I've been visiting the Wickes Sutton branch almost daily (or at least every other day!). Over that time, I've had consistently positive experiences, and one person who really deserves recognition is Tracy.

Whenever Tracy has been on shift, she's been incredibly helpful, approachable, and genuinely engaged. She always takes the time to understand what I need and is more than willing to go the extra mile to help. That level of customer service is becoming increasingly rare, and it has made a real difference throughout my project.

I did have one disappointing experience with a delivery where several items arrived damaged and some items were missing because they had mistakenly been given to another customer. However, Tracy and the team at the Sutton branch handled the situation brilliantly. They took ownership of the issue, communicated clearly, and resolved everything professionally and efficiently. It's often how a business responds when something goes wrong that leaves the biggest impression, and they certainly turned what could have been a very frustrating experience into a positive one.

I'm sure I'll continue visiting the Sutton branch as my project progresses, and based on my experience so far, I'm confident Tracy and the rest of the team will continue to provide the excellent service they've consistently shown.

A big thank you to Tracy and the Sutton team for making what can often be a stressful renovation project that little bit easier. I'd happily recommend the Sutton branch to anyone looking for knowledgeable, friendly, and genuinely customer-focused service.

I found the items I wanted easily on the shop floor and when I went to pay I was greeted by Tracy with a friendly hello and a big smile. We had a little chat about my purchase and my future project and Tracy wished me a nice day.

Roshan has been really helpful and efficient in helping our school access the Community scheme to enhance the provision for the children. We have been able to fill planters with the compost, paint stones to create mini beasts and use the garden tools to keep our areas tidy.

I needed sanding discs for my Dewalt sander. I went to a member of staff who made eye contact with me with the hope I could be pointed in the right direction. There was an assortment of discs which worked extremely well with sanding wood filler. I was more than happy with the level of service I had from a person called Lewis. He measured the disc I had and helped with making sure the holes matched up. I also asked about a sander in case my one packed up. The one he suggested wasn’t on display, however, he was only too pleased to help and got one from the stock room. If I need one it is very good value for money. Overall, this was an excellent shopping experience.

Rosh was incredibly helpful in helping our local community group. We can’t wait to use our new equipment on the next community event.
Thank you Rosh and Wickes!
Friends of Poulters Park and Revesby Woods

Zak B went above and beyond to provide excellent customer service. I was trying to create a solution to an issue and he helped to sense check my ideas. I purchased 3 items and he explained the returns policy. Zak then took me to a till to make payment. Sutton Surrey store.

I tried to make an appointment booking, and was not sent a link to the online meeting. No effort made by the branch to follow up. I've made another booking but again have not been sent a link to the meeting.

Looking for paint is never an exciting experience but being served by Tracey at the tills made the experience so much better she was helpful cheerful and made the trip a good one

I purchased 12 x 300 x 600 tiles, they were so heavy. A Staff member named Lewis, very young man volunteered to select the items and loaded them into my vehicle. He was very sincere, helpful and cooperative. I will visit Wicks at the Sutton, Kimpton Branch again. Overall the staff are all very helpful.

Tracy has an excellent customer service.