Wren Kitchens Reviews 

I wanted to share my feedback regarding my recent experience with Wren Kitchens. My overall journey has been far from the best, and I have unfortunately had to deal with a few customer service representatives who were quite awful, unhelpful, and completely lacked understanding. Because of various issues and multiple mistakes made by the Wren team, I have also had to endure a few separate deliveries, which has been incredibly frustrating.However, a few standout individuals made a massive difference and saved the experience. I want to highly praise Bailey from customer service, who truly took the time to listen to my problem and showed genuine empathy. I also want to give a special mention to Joseph, Michelle, and a couple of other representatives from the Quartz team who have been incredibly helpful and understanding. Additionally, I want to thank all of the delivery guys who brought the items—despite the stress of having multiple deliveries due to company errors, the delivery teams themselves were fantastic. It is because of these professional individuals that I felt heard. Thank you to Bailey, Joseph, Michelle, the Quartz team, and the delivery drivers for your exceptional care—Wren is lucky to have you.

On contacting wren customer service I found that the representative Samuel was very courteous, patient and very helpful with my request...

My experience with the company so far has been very positive regarding customer service and quick problem resolution—including the replacement of parts damaged during delivery, a situation that can happen with any shipment. The service was cordial.

We had our measurement appointment booked for today, we were assigned G Bowman. He called ahead of time and told us when he would be arriving. When he arrived he was very friendly, efficient and make sure we know what was going to happen whilst he was there. Great experience! Hope the rest of our journey with wren is up to the same standards. Thank you

Adeniran Very helpful and courteous

I really appreciate the experience I had with Jordan. He was extremely helpful and took the time to fully understand my situation.

There was a big mess regarding the measurements from the designer, but despite all the complications, Jordan patiently listened to my concerns and worked through everything with me for the last 40 minutes. I was genuinely overwhelmed by how helpful and professional his service was.

Thank you so much, Jordan, for your patience, understanding and excellent customer service. Good luck, and keep up the great work — you’re a joy to deal with!

Thank you again.
Mohammed Alam

What amazing customer service employees.

Samuel was amazing and dealt with my queries and replacements items for my kitchen very swiftly and always polite.
5 Star Service

Not forgetting Leon who also had the same customer service 5 star service. Leon was also amazing and swiftly dealt with my queries and replacement side panel and door.

Amazing 5 star service. Keep it it up 👍😀

Thank you

D Maguire was fantastic. 10/10

Wren kitchens were busy but offered a return phone call, which duly happened.
April was the Customer service representative who dealt with the issue. Her patience at talking me through a video on Zoom was exemplary.
The replacement parts needed are ordered and an email was sent to confirm all details.
This was an example for all companies who should treat their customers this way... no bots!!!

I had to get a refund for a fridge freezer that couldn’t be delivered due to access issues. Bailey at customer support team handled the situation with upmost professionalism and care. She is an asset to the company. Thanks Bailey.

The delivery guys C Vasilakis for orders 50941878 and 51097248 were fab, navigating closed roads, weight limits, stairs and lifts. They were amazing. Thanks Guys.

Stephen was very good

Samuel from customer service was amazing. Efficient and resolved my issue. Thanks

Jordan was friendly and helpful and provided prompt service with the appliance issue we had.

Brilliant service from A Hadnum

I had a very positive experience with Wren’s customer service when I needed to return an extractor fan. Ade was extremely helpful, friendly and professional throughout the process. He listened to my issue and made everything easy and straightforward. I really appreciate his excellent customer service and support. Thank you, Ade!

Great customer service from the delivery team ....especially J.Jones, really nice chap

L Barrington came for measurements for me and he was absolutely great thank you so much

Our kitchen was installed in January 2023. At the time of installation the fitter rejected 3 doors as substandard. August 2026 we noticed 5 doors where the coating has come away from the frame. We reported this on the 6 August and also sent videos of the damaged doors. I have since been in contact by email on 10 occasions. The response has been negative with the refitting cancelled. The replacement doors were delivered on 27 August and are now gathering dust in our dining room, unpacked as they could also be substandard when opened. I contacted Wrens by phone and was kept on hold for 45 minutes before being answered and still no progress. I am now calling again and in a queue as they are busy and could, again, be on hold for at least 45 min, currently 22 minutes and counting. They guarantee for 10 years, but their after sales follow up leaves a lot to be desired.

Mark Rennolds was super helpful and friendly. Would highly recommend!