Wren Kitchens Reviews 

⭐⭐⭐⭐⭐
Absolutely brilliant service from start to finish.

I honestly couldn’t speak highly enough of the service I received. He was absolutely brilliant throughout and genuinely couldn’t do enough to make sure everything was right and that I was happy.

Nothing was ever too much trouble, and he was friendly, professional, helpful and attentive the entire time. It’s rare these days to come across someone who goes that extra mile, but he certainly did.

He made the whole experience incredibly easy and stress-free, and you could tell he genuinely cared about providing the best possible service rather than just doing the bare minimum.

A massive thank you for everything M McCarthy. I wouldn’t hesitate to recommend Wren to anyone based on the experience I had. 10/10 service and an absolute credit to the company!

K Smith - Liverpool, came out to assist with measuring for pre order of our kitchen. On time and friendly.

Great service by G Jepson on 21st July 4-5 pm for our kitchen measurements. Friendly, polite and did the job efficiently.

Excellent service from Andrew Goss today turned up on time, very polite and easy to discuss kitchen plans

Rory S was fantastic, knew what he was doing completely and was super friendly and accommodating when it came to our dogs. A complete professional

Had 9 deliveries from Wren as they couldn't organise or get anything right. Delivery teams were useless damaging or refusing to deliver units. Sales team lied to myself and my fitters on several occasions promising delivery dates but never turned up. My kitchen started on 22/06/26 and should have taken 5 days finally got my kitchen completed on 22/07/26. I had to chase Wren with everything they never called back or emailed when they said they would the worst service I have ever received i would buy from other places as Wren are crap with after sales care and delivering of items. All this and I paid for my kitchen in full back in February. The only good thing about the whole situation were the fitters who were helpful throughout the whole s##t show

Cam was lovely a tuck her time to listen to us and what we wanted.

Leon Der Merwe was great. A real help. Very efficient and friendly.

Very pleasant, knowledgeable and helpful

Paul D was very professional and pleasant during the survey visit. Looking forward to designing the kitchen.

Tim is super friendly and professional. He is kind, caring and very cheerful. His visit totally charged the atmosphere in our home with so much warmth and happiness. He is very thorough with his work and does it with glee 😁

Gary was very helpful arrived on time as stated. Kitchen is in a state due to renovations but Gary worked around everything and was very helpful

Tim Very polite and helpful when measuring up, explained everything what was going to happen, charming man

P Dyche was our surveyor and he arrived on time. He was friendly and professional and got the job done. He also booked our showroom appointment and explained everything about the process.

Worste and most stresfull experience in my life.
They even managed to take wrong meausurements.

Tim came to survey our kitchen. His communication was excellent. He was smart, polite and just an all round nice guy.

After we’d answered questions about where certain things were we left him to get on with measuring.

Before he left he made an effort to say goodbye to us all and asked if I’d do a review. I don’t usually but I couldn’t not do one for such a lovely guy who provided his service punctually and efficiently.

I bought a Wren kitchen and it was installed in July 2024. During the design process, I queried why the costs were higher compared with other suppliers such as Howdens. I was told the higher price was due to the fit quality and the guarantees Wren provides.
Fast forward to June 2026… I noticed my under counter sink is detaching. It’s hanging from the front bracket. No support bracket had been installed on the back. Should the sink collapse from its remaining attachment, I can only assume the plumbing will be damaged, potentially causing the water pipes to break flooding the kitchen.
I contacted Wren on 22nd June. As at today - 2nd August - I am still waiting for the sink to be fixed. I have had to call repeatedly for updates, excluding the last 3 days, they have not provided updates at all. The fitter made arrangements to attend, then did not turn up. Following chasing again, the fitter has offered to attend on 6th or 7th, delaying resolution for another week.
The communication has been atrocious and does not match up with the service promise at the point of sale. Essentially, they blame being busy. If you cannot provide the service you have already sold, it seems odd to me that you would be taking on new sales. Essentially, they are not making anything out of you, so the work to fix your issues is not treated with any urgency.
This would be bad enough, however, issues do not happen in a vacuum. My mother went into hospital and died during this period. I informed Wren during calls and here is their response - “I can ask you to get your own local fitter out to do this work for you and we will reimburse you the costs when provided an invoice. This may be the quickest resolution for you.” - so essentially…..you sort it out.
Dealing with Wren at this exceptionally difficult time has been one of the worst customer experiences I have ever had.
Bottom line, when they tell you they charge you more for great customer service and guarantees, it’s not true. I wish I had known this at the point of sale, and so I am sharing my experience so others can factor this in when choosing a kitchen supplier.

David Bradbury was extremely polite and put me at ease about the kitchen

Had a great visit from M Herdman who swiftly measured up my kitchen and answered my various questions enthusiastically

Absolute joke of a company, sub contract work out, leave people without fitters an no resolution, avoid avoid avoid