Wren Kitchens Reviews 

Superb from start to finish. Call was answered in good time. Chloe was superb and friendly. Breath of fresh air to help us with our query.

Well done Wren and thank you to Chloe x

Wren bedroom measure appointment was pleasant. Representative was on time, professional and polite 👍

Kay assisted me with ease and gave me information to what i wanted - he was extremely helpful and efficient

My Wren surveyor, Darren Atkinson arrived on time today. He was pleasent and polite, and explained what he needed to do and got on with it. Nice guy

I rang the wren helpline as i need a change to my order,that i couldnt order on the App.
I wait time was 40 min as they was busy,but it gave you the option to get a call back.
I did this
And the friendly Natasha rang me back.
I tried to explain my problem and she she listened,it wasnt easy to explain i said "i wish i could send you pictures you would see the problem straight away"
Natasha said it was no problem,she could send me a link for a video call.
It was so fast and easy to do.
What a great help to the service that was,plus Natasha being very helpfull polite and understanding.
I felt listened too and was very pleased she sorted my problem and explained the next steps.
Please Thank her again for me.
She made me a very happy wren customer.

We made it clear at the design stage that we wanted to use an existing appliance that was in good condition. The kitchen provided meant that this was not possible. This should have been picked up at the design or site survey stage. Wren have washed their hands of the matter.

I just want to say a massive thank you to Amanda from Wren Customer Care. She was absolutely fantastic from start to finish and really put my mind at ease regarding getting the replacement parts sorted.
Amanda was so helpful, reassuring and professional, and genuinely went above and beyond to help. It was a pleasure dealing with her, especially at a time when I was feeling a little concerned about the situation.
I honestly can’t thank her enough for all her help and reassurance. Amanda is a real credit to Wren

Polite, punctual, informative, and called us before his arrival to confirm a time.

Yet again, another disappointment. After waiting in all afternoon and receiving two texts confirming my delivery would arrive today, I then received a call at 17:45 from the driver saying he had run out of driving hours and would not be delivering. This is just the latest issue in what has become a consistently poor experience.
Problems so far include:
- Freezer and island worktop damaged on delivery.
- Corner unit manufactured incorrectly.
- Decorative ends on the island don’t fit
- Wren does not supply edging strips in the design required.
- Replacement corner unit not delivered on the due date — arrived two days late.
- Replacement top rail due today and not delivered.

While customer service staff are polite and professional when I call, the fact remains that the job has not been done right the first time, repeatedly. At this point, I would hesitate to recommend Wren to anyone.

Very good updates around delivery dates and times. Delivery team very friendly taking excellent care of both our new kitchen and our home during delivery to prevent any damage.

I found the the technician not friendly during this measuring appointment, when I asked him a question he was rather obnoxious and made me feel like I was asking an irrelevant question, further questions raised by him were rude and not professional and I couldn't wait for him to leave.
He only changed his attitude at the end of the visit when he gave me his card and said it would be helpful for a good review!

I appreciated all the help/support given when I called Wren support service. The video call allowed your advisor to understand the issue i had with the drawer unit, I have received the replacement. Thank you so much.

I had to make a claim regarding concerns with two of my unit doors, after completing a video call my order was granted and my unit doors were replaced in a matter of 24 hours, what an excellent service by Wren kitchens

Very helpful gentleman. G Lorimer came, changed into his slippers before coming in without being asked. Parked considerately. Asked sensible questions about the property.

Customer service was excellent dealt with my issues

Great customer service, very helpful and quick with responding

M McCarthy was friendly, polite professional punctual.

Surveyor Jason Braker rang beforehand and arrived at appointed time. Very friendly and professional, explained the process fully and offered some useful advice

Excellent service recieved on both occasions
Resolved to my satisfaction.

Very friendly and helpful.