Wren Kitchens Reviews 

I am extremely disappointed with my experience with Wren Kitchens. I originally started designing my kitchen around December because of the winter discount. Unfortunately, the process became extremely frustrating from the beginning.

The first designer became ill, and I struggled to get appointments. Some appointments were also cancelled, and eventually my design was passed from one designer to another. I had three different designers in total, and it took several months before the kitchen design was finally completed. Throughout this process, I felt that there was very little care or interest in getting the design right.

After the kitchen was delivered and my builders started installing it, they discovered a serious problem with the American-style fridge freezer. It was too large for the position shown in the design, and the fridge doors could not open properly because they hit the breakfast bar.

As a result, I had to completely change the position of the fridge and make additional changes to the kitchen. This should have been identified during the design and measuring process. Whether the problem was caused by incorrect measurements or poor design, I believe Wren should have taken responsibility rather than leaving me to deal with the consequences.

I had to make several trips to the Swansea showroom, which wasted a considerable amount of my time. Eventually, someone advised me to contact customer services. I was then told that I needed to make further changes to the original fridge area because otherwise it would not look right, meaning I had to spend more money correcting a problem that should never have happened.

I was also told that replacement parts would arrive on the 17th, but this was later changed to the 19th. By this point, the whole kitchen process had taken nearly **eight months**, causing me significant stress, wasted time and additional expense.

Overall, this has been a very disappointing experience. I expected much better design support, communication and responsibility from a company like Wren Kitchens. I would strongly recommend that anyone considering Wren checks every measurement and appliance position themselves before placing an order, because unfortunately I did not receive the level of service I expected.

Friendly, knowledgeable and efficient service from the R Wheeler who came to do our home measure

Home was surveyed by Kevin Turner - Arrived within the agreed time window despite difficult parking arrangements in the area and quietly got on with doing a great job

I visited Wren Lakeside showroom today. All the guys were super friendly and helped me to find the exact product I was looking for. Amazing work. I will be back.

To accommodate a service on a Sunday is brilliant. J Braker was very professional explained what was going to happen and we are looking forward to seeing our design in the showroom later this week.

Richard from Wren was amazing and very helpful and understanding managed to sort out my problem straight away. Thanks Richard.

Richie could not have been more helpful in resolving my issues. He’s emails have explained all the details of the resolution. I suggest you use him as an excellent example when training other staff. What is particularly good about wren customer service is that when I talk to them then are empowered to make decisions and resolve things on the spot.

J Lomax did our home survey today. Excellent customer service and really helpful.

Mark willmott came out to measure my kitchen Mark was friendly, polite and professional.
All completed quickly excellent service so far 🙂

Richard listened to my problem and sorted it out efficiently and respectfully,good telephone manner

The suveyor K Smith was very polite & professional. He arrived promptly, introduced himself, he took time to listen to our proposed plans for the kitchen before he undertook the survey.
Happy with the visit.

Very professional service
Andy moss was incredibly helpful and talked us through everything
Would highly recommend this level of service

Great customer service given by Richard, who was friendly, professional and very helpful. He explained everything clearly and got a replacement on it's way for me.

From beginning to the end, superb! We have had nothing but the best of customer service from Wren; In the beginning Peter was fantastic, patient and completely brilliant in the design stage. The customer engagement after was brilliant, keeping us updated at every stage. When it got to install, Dave & Daz were first rate, very professional and so accommodating, plus first class work. We are incredibly happy with what we have, thank you Wren

L albrow is a very lovely guy, very well spoken and polite, turned up and got on with what he needed would definitely recommend

Polite, friendly and efficient service. Arrived on time and we were kept updated of eta.

Jordan was on time and very polite and informative. He carried out the work very professionally. He was very friendly and would use him anytime again and recommend him anyone.

Richie was very helpful in the customer services department and resolved my issue quickly.

My experience from start to finish was well handled by knowledgeable and friendly staff from design (Aleena), delivery and our dealing with customer services (Jordan B) who resolved the few issues which did arise.
The quality of the kitchen is fantastic and the online videos and guides allowed a straight forward self build.
Very pleased with the overall service and quality of product.

Lena was great she took over from another person and made the kitchen design 10x better. A few teething problems through the whole process but quickly resolved. I'm very happy with the finished kitchen.