Wren Kitchens Reviews 

After a trying time navigating and failing on your spares web sight. I found the spares telephone number.
After a long wait 18mins.
"Ryse" helped me. after security checks, he located my kitchen, I described location of draw that needed replacement runners, then all was well after a frustrating time on your complex spares site!!!!
Thank you RYSE. John Farnham

Jordan d was just very helpful bright personal able great customer service the refund offered and processed straight away great

Amanda was extremely helpful and professional in assisting with the refund for the extra units. She was responsive, supportive, and made the whole process smooth and easy. I really appreciate her help and excellent customer service. Highly recommended!

Punctual and very helpful. Tom made the process easy and the appointment was booked in at a time that suited us thanks Tom

My experience with Wren Kitchens has been an ongoing catalogue of problems, from issues with the original design (which resulted in a formal complaint) through to missing parts, damaged doors and repeated failed replacements.

I have already had 9 replacement doors, and unbelievably 7 of those were also faulty. I am now facing yet another delay, with Wren refusing to send further replacements until 3 September — despite knowing that I have a fitter booked and will incur further costs as a result. When I flagged this - their answer was to fit the doors myself using their installation guides.

I have spent thousands on a new kitchen. I should not be expected to fit it myself using installation guides simply because Wren cannot supply the correct, undamaged parts. Their response to a problem they have repeatedly caused appears to be: wait, or do it yourself.

Getting through to customer services takes around an hour, and even after spending half an hour on the phone today and escalating the matter to management, there is still no meaningful resolution.

The poor quality control, lack of care with packaging and repeated delivery of damaged/incorrect items are simply unacceptable. What should have been an exciting kitchen installation has become an exhausting and expensive ongoing battle.

Think very carefully before choosing Wren. The real test of a company is how it deals with problems — and in my experience, Wren has failed that test repeatedly.

Roy was so nice and polite when he arrived and explained everything so well. His customer service was excellent

Lee was knowledgeable and very polite and excellent customer service.. would definitely recommend to anyone..

Whilst the initial design part in the Cambridge store was good, everything else has been poor or appalling.

I would also flag that, what wasn't absolutely clear at the design stage, is any basic electrical work is not covered in the installation - ie even unplugging an existing appliance (like a fridge), you appear to have to pay additional money for that - so be prepared, as it costs hundreds per item.

The delivery of the kitchen was then sporadic damaged or missing. This delayed finalising of the kitchen by several weeks.

The Wren recommended/ approved installer didn't pick up obvious faults - causing delays in remedial work/ replacement, then a dispute over what was then replaced or not replaced (as I wasn't at the property at the time and near identical damage was present in the a fridge-freezer tower unit).

Whilst I accepted an offer of settlement on that, the quality of the kitchen is not as expected.

I now find out that the Wren do not provide the electrical certifications required for the extractor hood and cooker - that I have to chase the installer who was less than truthful about the remedial works undertaken. I have done that - despite the nonsense of Wren not automatically ensuring this is provided. Unsurprisingly there has been no response.

This is all compounded by Wren's customer service contact line/ email (or via the app). It is tardy to say the least and if you have to phone them, be prepared for the 2 hours wait to get through/ call back delayed each time.

I wouldn't use them again.

T Moyo was very pleasant and helpful .
Arrived on time .

Zaid Hussain came to measure our kitchen, he was highly professional, explained everything in detail and answered any questions and concerns I had. Thankyou Zaid.

Into the 2nd day of the fit. Already the sink doesn’t fit (even after a 2nd attempt by Wren to design a kitchen with the correct sink). Fitter has had to butcher the support in the cupboard below to make it fit and hang the door the other way round.

I was told I could only have a white or black sink, but the installer informs me I could’ve had a grey sink (which was my preference when I initially designed the kitchen).

The wrong tall cupboard was ordered, despite the fitter amending the order to ensure the correct size was ordered. Someone from the store had crossed out the correct unit and replace it with the wrong one again!

Replacement tower will take a week to come and the fitter will have to come back after the fit should’ve been completed.

Wrong housing has also been sent to fit the microwave combo oven also. Don’t know what the solution is to fit this yet??

This review doesn’t even begin to cover all the problems pre installation and the appalling service I have received from the local store.

For anyone reading this from Wren, my customer number is 50663373. I hate to name and shame but I’m at the end of my tether and frustrated is an understatement.

Helpful and understanding. Jordan D sorted an issue and arranged delivery.

Friendly measurer, very polite and courteous!

Spoke to rep Adeniran today on the phone.

He dealt with my query very efficiently and to my satisfaction. Its good to know that when things dont go as expected, Wren stand up and fix the problem.

Chris was on time, polite and used his time efficiently when he was here. Nice guy and a good representative of the company. Thanks.

David, rang in advance to confirm the appointment time, and was very polite and asked if he could see my kitchen plans to see if there was any further options to enhance space capacity, which I appreciated.

Had a great experience with Jon who came to measure for our kitchen, he was professional, friendly and informative

Joseph was very friendly and helpful with my enquiry. He explained the process and showed a very polite customer service.

Amazing experience from the first until the last minute. Keith Woolridge was very passionate and knowledgeable making the whole process very seamless!

Richard dealt with our replacement issue quickly and efficiently. All aspects were clearly explained and resolved within a few minutes.