Wren Kitchens Reviews 

Straight forward visit, happy to answer any questions we might have.

Great customer service from Abby,helped with every question and query,resolved my issues promptly and professionally

Lovely chap handled my issue straight away no problems

O Firouzia was very helpful and professional, easy to work with.

The Wren's Customer Service was good - they listened to me well, and considered the issues and helped resolve the problem. Samuel picked up the task today from his colleague of yesterday and I am very satisfied with the outcome. They worked well as a team, and I felt supported.

Andrew Moss was on time, friendly and efficient. Worked very quickly and accurately whilst answering all of my questions. As I’ve never had a new kitchen I had lots to ask and he was great. A fabulous experience.

From the first time we walked into the showroom in Hemel Hempstead and met our salesman, Abu, until delivery of our kitchen and appliances we have had nothing but first class treatment from Wren. We only had one item that needed replacing, which was a cupboard door as it had a small blemish, and Amanda made the replacement process really easy. We are thrilled to bits with the style and quality of our new kitchen and we can’t recommend Wren Kitchens highly enough. Thanks to everyone who helped make the whole process so easy.

Swapped agreed installation dates after taking payments.

Withheld some terms and conditions by putting them on a separate contract not shared at point of sale.

Multiple payments of hundreds of pounds still due despite ombudsmen rulings and wren assurances.

Floor damaged during installation left unrepaired.

Tap detached very quickly and needed prolonged repairs.

Dishwasher door attached using wrong fitting so broken, wren has informed a fitter a part needed order, didn't order it then closed the case. Then no response from them. This is 8 months after installation.

Simon Mellor - Perfect experience, really nice guy, very professional!

Roy Barkley came to measure our kitchen this afternoon. He was very informative, helpful and polite. Great service.

Ahadnum turned up on time and was really good at what he does

I would like to say a huge thank you to Ian from Wren Kitchens for his amazing help and support.

After I called regarding an issue with my order, Ian was kind, patient and extremely helpful. He listened to my concerns, found a solution and arranged the replacement part I needed. Regardless of where the mistake came from, the important thing is that the issue was resolved.

Thank you so much, Ian, for going above and beyond. We truly appreciate your kindness and professionalism and wish you every success and all the very best for the future. You are a wonderful person!

Thank you to all the Wren staff for your help and support!

J Taylor had good knowledge & was able to give advice

I spoke to Richard Kemp (I hope it is okay to mention his full name). He was incredibly helpful, friendly and reassuring, and he completely put my mind at ease over a small issue with my new kitchen.

The ring-back service was excellent too – quick, convenient and very much appreciated. Great customer service all round.

Thank you

The first encounter was a visit to the showroom. Nothing pushy. Second encounter was a visit from Lewis to measure and photograph the kitchen area from which to plan. This was a detailed report including location of existing services etc. Lewis was no trouble to us bur completed the task to precede the next meeting to build a visual model from their planning system.

I had a telephone call with customer services regarding an issue with my kitchen door handles. I spoke to a representative called Richard. He was so helpful with my issue and resolved it quickly and efficiently. I can’t praise him enough for his customer service.

Very good experience with Mr.Rawlinson.
Very pleasant and informative.

Amanda from Wren Customer care was absolutely fantastic. We discussed my self install query for a venting hob, she consulted the compliance team on my query and resolved it to my satisfaction within the same call. Above and beyond expectations. Could not be happier !

Steve (S Jeffs) was very professional and great at communicating. Would absolutely recommend.

Very good experience in the showroom but it went downhill from there. The majority of my items were damaged inside the boxes despite the box being undamaged. Went to the showroom on the friday to get it rectified as soon as I realised. I was informed there’s not much the showroom can do apart from contact HQ who were closed over the weekend and at 1730 which is ridiculous for those who work office hours. I was then told they could not get me the replacement parts until over a week later despite I had arranged for fitting to be done the following Saturday. They would not even send me the pre built units for the inconvenience caused and hardly an apology. They gave me some compensation which they said was towards fitting costs but then refused to give any money off the actual product. On the phone the gentleman kept sighing when I explained the issues and couldn’t care less about customer satisfaction.

Their quality control is clearly poor for over half my carcasses to be damaged and have residue on them. Waiting nearly 2 weeks for a replacement is far from ideal when they advertise themselves as high quality and #1 in the UK.

I would advice avoiding Wren for kitchens after this experience.