Wren Kitchens Reviews 

I rang customer service because a part was missing from my order. I spoke to Jack, who was very friendly and polite. He quickly sorted out the replacement and even checked the rest of our kitchen plan to make sure we had everything else we needed. He resolved the issue in a very timely manner. Really happy with the service.

On time, measured up, did another room for me too. Super service.

Hi Liam Gwatkin was extremely helpful in resolving an issue for me today and previously. His customer service skills are great. Extremely helpful and resolved my issue with no problem at all.
Many thanks

I had the opportunity to meet Jaison James Samuel, who came to my home to take measurements. He was very friendly, polite, and professional.

I was very impressed with his responsiveness and the way he carried out his work. He was helpful, attentive, and professional throughout the visit.

I would definitely recommend him. He is a great representative and a valuable member of the Wren team.

Hello, my name is Catherine Leeman and I have recently had my kitchen - from Wren - fitted. I have (as I think is usual) had several interactions with Wren Customer Service, for a variety of reasons when the renovation was taking place however, today I had the pleasure to be supported by Bailey Bugden.

Bailey was superb. Patient, calm, highly professional and extremely supportive. I did start the conversation saying that I was displeased about something that I had raised ealier and felt that the issue had not been resolved but wanted to make it clear that this was in no way directed towards her on a personal level as I understand how difficult the role can be in customer service. Not only did she actively listen but she also raised clarifying questions and ensured that she had all the information necessary to explore the issue. This took a lot of time as it was quite complicated however, by being extremely thorough (looking through my Wren plan, reviewing calculations etc.), we both came to the same conclusion and the issue was resolved - much to my relief. She also ensured that the excess materials would be removed from my property, which is a huge relief as I have a very small outdoor space and they were far too large/ for me to a) carry and b) get to a recycling centre. I also had various other questions/queries and concerns and each of these were not only managed and addressed perfectly, but Bailey seemed genuinly interested in finding a solution to each one, and each one was met. In addition to this, she sent a very clear follow up email that detailed all that had been agreed and attached further information relating to appliances and proof of payment.

Buying a new Kitchen is exciting, but it is also a huge financial committment, as too having the work done and all the upheavel that brings. It can be an emotional, overwhelming rollercoster and very frustrating at time however, Bailey presented the perfect balance of being curious, compassionate and professional at all times. I feel extremely lucky that I got to be supported by her. I really do hope that this is recognised in some way as she really does have the skills and personal approach that are required to be an excellent customer services support team member.

Thank you Bailey, you were fantastic :)

S Jeff’s was very professional, everything went smoothly. Looking forward to have our kitchen fitted in.

Great to be rung back when Jack was available
Jack was very quick an efficient at processing our delivery refund.

The worst customer service you could possibly imagine. They give you a lot of promises & then back that up with text messages & no reply e-mails that tell you nothing & keep you at arms length. Delivery slots not met, hours spent waiting around for an am delivery only to be told late afternoon that the delivery won't be coming. Spend hours on the phone waiting for information which doesn't come. Very chic & shiny showrooms without the back up to follow up on the promises. Don't go near this company if you want a quality service.

Naheem Ibrahim came to our house to take some measurement of kitchen for our kitchen planning. He was very professional, he let us know what time he is coming and was very polite to work with. We were very impressed with his attention to the small details in in the measure so he can create the best kitchen layout for us, any questions we had were answered very confidently and that gave us reassurance that we are working with someone who is experienced and knows the trade.

The hob for the oven was broken in bits when it was unwrapped by the kitchen fitter.I went on the app and reported the damage and included 2 photos of the damaged hob.I also phoned customer care and was determined to speak to an operator just to make sure we were on the same page,etc regarding the replacement.It took 50 mins to reach an agent.However my concerns and worries evaporated once Natasha answered.She prioritised that the replacement would be sent direct from the manufacturer and that the damaged item would be picked up early September.Her customer care was excellent,efficient and her empathy meant she ticked all the right boxes for me and allayed any fears that it wouldnt be sorted quickly.Customer care is important to me and Natasha epitomised this.

S Jeffs (Steve) was excellent from start to finish. He arrived right on time and was very friendly, professional and accommodating. I unexpectedly had to take a phone call when he arrived, and he was completely understanding and happy for me to finish my call while he got on with the measurements.

When we spoke afterwards, he took the time to listen to my ideas for the bedroom and shared some really helpful practical advice based on his own experience as a parent. I really appreciated how approachable and personable he was, and I came away feeling much more confident about the possibilities for the space.

Thank you, Steve, for making the survey such a pleasant experience!

Micheal, was brilliant as before. Clear explanation of what was happening in the meeting. Great customer service in our house, good chat about Wren and what’s going on generally. Top guy, want him to come back and see the final kitchen when fitted out. Thanks Micheal. 👍🏻

The visit by A Moss was not stressful he explained the whole thing what he was doing and what was going to happen .

Very disappointing customer service
I’m extremely disappointed with Wren Kitchens and the way they have handled a simple £50 customer recommendation voucher.
The relevant conditions have been met, yet months later I am still waiting for the payment.
What makes this particularly frustrating is that I have made numerous phone calls and sent emails, and on several occasions I have been told that the payment has been authorised and would be sent. Despite these repeated assurances, I still haven't received it.
At this point, it is not really about the £50 — it is about being repeatedly told that something has been authorised and is being dealt with, only for nothing to happen.
I have been patient and given Wren plenty of opportunities to resolve this, but the lack of follow-through and communication has been extremely disappointing.
I would therefore think twice before recommending Wren to anyone based on my experience of their after-sales customer service.
Wren, I would still like this resolved. Please issue the £50 recommendation payment that you have repeatedly confirmed has been authorised and provide a clear explanation for why it has taken months to receive it.

The customer service agents were pleasent and helpfull

T moyo
He was very friendly and professional during his visit. He was excellent at describing how the process works.

Will Johnson contacted me ahead of his arrival & was on time. A really nice guy who asked about my plans & explained what he was going to do as well as the next steps to arranging wardrobes for my two bedrooms

P Dyche was friendly and helpful when arriving to measure our kitchen. Answered all our questions and gave us some helpful tips.

Lee Mills came to do the survey and measuring. Really helpful and chatty, very knowledgeable and was able to help answer questions about the process. Next step is design so hopefully that is as good

Friend recommendation.
Several months after receiving our kitchen and many calls and email later, we have still not received our friend recommendation vouchers. We have been past from pillar to post and promised on many occasions that they have been authorised, but still not received anything.