Terrible customer service. I’ve spent almost two months chasing Wren simply to buy four additional folding backs for a wardrobe. After endless emails and calls, they now want me to record a video expl... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Andy Moss arrived today for a measure from Wren! He was absolutely brilliant — really informative, incredibly helpful, and such a genuinely lovely guy. He made the whole experience feel easy and co... Toon meer
Bedrijf heeft geantwoord
Just had our first Wren visit by Chris Tulip who took great care and attention to measure up to give us multiple options for a new kitchen layout. Chris text ahead of arriving and got straight on wit... Toon meer
Bedrijf heeft geantwoord
We had some dealings with customer service after a few issues and Zoe was amazing. Her communication was clear at all times. She listened to our issues and always followed up with a plan. She alwa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Wren Kitchens
Geschreven door het bedrijf
At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.
The Wren Way
Geschreven door het bedrijf
- Our heritage
- The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
- Welcoming showrooms
- Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
- Free design service
- We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
- Made to order
- Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
- With you from start to finish
- Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
- Made in Britain
- As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
- Professional fitting service
- Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
- Fitted bedrooms now available!
- With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.
Contactgegevens
The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, Verenigd Koninkrijk
- reviews@wrenkitchens.com
- www.wrenkitchens.com
4,4
Uitstekend
101K reviews
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Wren - Kay
Kay, was extremely helpful and understood the problem and sorted it out for me immediately. He was polite and friendly over the phone and I'm grateful for his assistance today.
25 augustus 2026
Review zonder uitnodiging
Mr Gary Pearson and Ujwal - excellent servive
Mr G Pearson undertook my home surveyor today - excellent Surveyor Service.
From start to finish, Gary was professional, knowledgeable, friendly and helpful. He also communicated really well and made the whole process feel straightforward. Gary is an absolute credit to Wren - professional, polite and efficient.
I should also add that the Wren employee Ujwal that I met in the showroom was also incredibly good at his job knowledgeable and genuinely interested in understanding what I wanted and provided a great service, communicated brilliantly and was really helpful. He also organised today’s visit efficiently, and his email communications to date have been informative and professional.
25 augustus 2026
Review zonder uitnodiging
Thank you Bailey
Really grateful to Bailey for sorting our non standard request. He was patient and took time to understand the problem and found a resolution for us. Thank you
25 augustus 2026
Review zonder uitnodiging
Refund for unwanted handles
Pucked up on point od no refund for handles within c9nversation about other issues with the kitchen. Refunded cost of handles there and then, ehich shoukd have been done at point of handles returning to depot having not been accepted.
25 augustus 2026
Review zonder uitnodiging
T moyo the surveyor arrived manged to…
T moyo the surveyor arrived manged to put everything together designing the kitchen freindly approachable. Great service
25 augustus 2026
Review zonder uitnodiging
Service/ Customer service/delivery service/
S.WOOD & R WOOD. Well I dont no what to say really, overall it has been a great experience with wrenn kitchen from start to finish, Simon and Ben who delivered are kitchen were fantastic throughout, handled every item with due care and attention, delievered on time as stated, they were so easy going very polite and great guys to talk to, they are both definitely a credit and great assets to your team absolute great work they did. They also noticed straight away items were missing and they both was reassuring that we will receive these items/item as soon as he was able to notify the company of this. I honestly cant thank them both enough for today there effort was outstanding. The whole experience we have received with wrenn has been truly amazing from start to finish and i am so truly greatful for the time and dedication you have all put into your work. Keep doing what you do as your all a credit to your team and have been amazing throughout. So Thankyou so much.
25 augustus 2026
Review zonder uitnodiging
A.Mosd from Preston Wren
A.Mosd from Preston Wren
Was very professional
We had many areas for measuring
He was not reluctant, and happily got on with his measuring.
19 augustus 2026
Review zonder uitnodiging
very professional
Very polite,very professional and very helpful, thank you Joseph
25 augustus 2026
Review zonder uitnodiging
Samuel took his time to understand the…
Samuel took his time to understand the issues I had and resolved them in a polite and timely manner.
Well fone
25 augustus 2026
Review zonder uitnodiging
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Brilliant confidence
Brilliant confidence
Well informed about everything
25 augustus 2026
Review zonder uitnodiging
Antwoord van Wren Kitchens
Hi Fozia,
We are so happy to hear that you felt confident and well-informed. We truly appreciate your positive feedback!
Warm Regards,
Kieran
Wren Kitchens
RICHARD WAS REALLY HELPFUL AND DELT…
RICHARD WAS REALLY HELPFUL AND DELT WITH THE PROBLEM STRAIGHT AWAY
25 augustus 2026
Review zonder uitnodiging
Antwoord van Wren Kitchens
Hi Chris,
We're delighted to hear about your positive experience! It's wonderful to know that Richard was really helpful and resolved the problem straight away. Thank you for your kind feedback!
Warm Regards,
Kieran
Wren Kitchens
Antwoord van Wren Kitchens
Hi Julie,
Thank you for your 5* review!
Warm Regards,
Daniela
Great service, thanks
Great service in store and with delivery. Super smooth from start to end.
Just wanted to say thank you so much to the two delivery guys (J Day and his partner!)
We don't have the easiest access and they made the whole process very smooth and made sure the space was still useable - essential with two little children!
Huge thanks to both of them for an efficient and professional service! Kitchen still pending but had been easy from start to finish with Simon in store to Steve who is currently fitting it!
25 augustus 2026
Review zonder uitnodiging
Antwoord van Wren Kitchens
Hi Natalie,
We're delighted to hear about your excellent experience from start to finish. It's wonderful that our delivery team made the process smooth, especially with the access challenges, and ensured the space remained usable for your children. We appreciate your kind words about their efficiency and professionalism, and we're pleased that the in-store and fitting services have also been easy.
Warm Regards,
Daniela
Wren Kitchens
Timely arrival
Timely arrival, friendly and great customer service.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Wren Kitchens
Hi Steph,
We appreciate your positive feedback. We're so happy to hear that your experience with us included timely arrival and great customer service. Thank you for sharing!
Warm Regards,
Daniela
Wren Kitchens
49986938
Order number: 49986938 Delivered by
I. Barnett . Ian and his colleague were very professional and worked with care. They were also very polite and friendly.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Wren Kitchens
Hi,
We're so pleased to hear about your positive experience with our Delivery team. It's wonderful that they were professional, worked with care, and were polite and friendly.
Warm Regards,
Kieran
Wren Kitchens
Natasha was extremely helpful in…
Natasha was extremely helpful in arranging a redelivery for a replacement part for our kitchen.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Wren Kitchens
Hi Dan,
We're so pleased to hear about your positive experience and that Natasha was able to assist you efficiently with the redelivery of your replacement part. We appreciate you sharing your feedback!
Warm Regards,
Kieran
Wren Kitchens
Jordan Dexter and Neve from customer…
Jordan Dexter and Neve from customer service went above and beyond with a few issues I had and were both very reassuring with my concerns. The after sales service from this company sets them miles apart from most other companies out there.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Wren Kitchens
Hi James ,
We are so pleased to hear about your positive experience with Jordan & Neve. It's wonderful that our team members went above and beyond, reassuring your concerns. We appreciate your kind words about our after-sales service.
Warm Regards,
Kieran
Wren Kitchens
Customer Services
@Richard was extremely helpful and prompt with my queries and actioned immediately. Really happy with the good service provided.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Wren Kitchens
Hi,
We're so pleased to hear about your positive experience. It's wonderful to know that Richard was extremely helpful and prompt with your queries, actioning them immediately. We're really happy that you received such good service.
Warm Regards,
Kieran
Wren Kitchens
Had "J Taylor" out on Saturday morning…
Had "J Taylor" out on Saturday morning to measure our kitchen, fantastic service, phoned prior to arrival, polite, and professional, had the kitchen measurements in no time what so ever. (We have a small kitchen) So this was to be expected. Fantastic service so far, next step awaiting our kitchen.
Many thanks,
A&C
22 augustus 2026
Review zonder uitnodiging
Antwoord van Wren Kitchens
Hi Aaron,
We're delighted to hear about your positive experience with our team member during the kitchen measurement process. It's wonderful that they were polite and professional. We appreciate your kind feedback and look forward to the next step!
Warm Regards,
Kieran
Wren Kitchens
Great customer service
Laura from customer services was super helpful and issued my replacement items immediately - she was understanding and courteous and I was happy with the we’ve I received.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Wren Kitchens
Hi Pam,
We're delighted to hear about your positive experience. It's wonderful that Laura was understanding and courteous, and that your replacement items were issued immediately.
Warm Regards,
Kieran
Wren Kitchens
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