Was struggling to get accurate purchase of windows and flashings .yard direct had a chat line and the guy helped me with the purchase efficiently great price too .really pleased 👍.
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Lees wat reviewers zeggen
Absolutely brilliant service from Yard Direct. The Keylite windows arrived exactly as ordered and the delivery was very quick. The quality of the windows is excellent and everything was well package... Toon meer
Purchases 9 skylight windows . Order was simple and communication . Yard didn’t stock the items and came from velux themself . The delivery driver dropped all 9windows from his truck tail lift . I... Toon meer
Bedrijf heeft geantwoord
A big "Thank you" to James who was most helpful and friendly when guiding us through the choice of the right window to replace our old Roto loft window and more recently in replacing the damaged blind... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
YARD Direct is one of the biggest UK suppliers of VELUX Roof Windows and has it's own brand of budget YARDLITE Roof Windows, plus Roof Lanterns and accessories. We are the only company that specialises in these products. It's what we do day in day out and you'll receive expert advice on your project whether it's a window replacement or a loft conversion. Our prices are extremely competitive and we have a price beat promise to back this up. Our friendly, knowledgeable team are here mon-fri 8am-10pm and sat 9am-1pm to help with any enquiry.
Contactgegevens
2 Glen Tye Road, Unit 5, FK7 7LH, Stirling, Verenigd Koninkrijk
- 01786357252
- sales@yarddirect.com
- www.yarddirect.com
4,9
Uitstekend
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Helpful sales staff
13 december 2024
Review zonder uitnodiging
Antwoord van YARD Direct
Good Afternoon Duncan,
Thank you for taking the time to share your positive feedback with us, we're glad to hear what you thought of our sales team, please don't hesitate to contact us in future for any further enquiries and we'd be more than happy to help.
Thank you for choosing YARD.
Many Thanks,
Rory - Head Of Marketing
Fab customer experience
Fab customer experience
We purchased our Velux skylight windows from Yard Direct when we built our extension a few years ago. When we went back with questions they were always willing to help us. We are so grateful that such a lovely company still exists in the uk.
Some are just about taking your money
We highly recommend yard direct and their great customer service
Thank you
2 december 2024
Review zonder uitnodiging
Antwoord van YARD Direct
Good Morning Lisa,
Thank you for taking the time to leave us some detailed positive feedback, we're really appreciative of it. Thank you for your remarks on our customer service! We've got a small team here but we always do our best to make sure you are looked after. Please don't hesitate to contact us in future if you have any other inquiries you'd like to discuss.
Thanks for choosing YARD.
Merry Christmas when it comes,
Rory - Head Of Marketing
Velux blind and pole
I have got to say this company is first class you always no this when things go wrong ,ordered the blind but it was the incorrect type for my window,spoke to Ross and James the blind was picked up and a new one delivered ,thank you I would not hesitate to order again 😊
25 november 2024
Review zonder uitnodiging
Antwoord van YARD Direct
Good Morning Kim,
We really appreciate your detailed positive feedback, I'll pass along your feedback to Ross & James I'm sure they'd be delighted to hear what you thought of their service. Please don't hesitate to contact us in future if you have any other inquiries you'd like to discuss.
Thanks for choosing YARD.
Merry Christmas when it comes,
Rory - Head Of Marketing
Yard do the legwork for me AND give best prices
Great customer service, great guys, competitive prices - consistently. They do the leg work, and save me time - why go elsewhere, is how I feel.
27 november 2024
Review zonder uitnodiging
Antwoord van YARD Direct
Good Morning Mike,
Thank you for taking the time to leave your positive thoughts with us, we'd like to thank you for being a repeat customer with us. Your positive feedback is greatly appreciated, we're delighted to be hearing what you thought of our service as a whole. Please don't hesitate to contact us in future for any further inquiries.
Again, thanks for choosing YARD.
Many thanks,
Rory - Head Of Marketing
Oitstanding service
Oitstanding service
100 percent reliable
Price very competetive .
High value for yoyr money.
14 oktober 2024
Antwoord van YARD Direct
Good Morning Norbert,
Thank you for taking the time to share your positive feedback with us, we are delighted to hear about your experience with our service and our competitive pricing! Our little team here always try our best! Please don't hesitate to contact us in future for any further inquiries.
Again, thanks for choosing YARD.
Many thanks,
Rory - Head Of Marketing
Easy to order and quick delivery
Easy to order and quick delivery
15 november 2024
Review zonder uitnodiging
Antwoord van YARD Direct
Good Morning Simon,
Thank you for taking the time to share your feedback with us, it's much appreciated. We're glad to hear your thoughts on our service and speedy delivery. Please don't hesitate to contact us in future for any further inquiries.
Again, thanks for choosing YARD.
Many thanks,
Rory - Head Of Marketing
Antwoord van YARD Direct
Hi Imran,
Many thanks for your feedback, it's greatly appreciated. It's really great to hear what your thoughts where on our service from our amazing team here at YARD. Please don't hesitate to contact us in future for any further inquiries.
Again, thanks for choosing YARD.
Many thanks,
Rory - Head Of Marketing
Excellent customer service ordering…
Excellent customer service ordering return and re-ordering just so helpful. Thank you
1 november 2024
Review zonder uitnodiging
Antwoord van YARD Direct
Good Afternoon Tara,
Thank you for taking the time to share your positive experience with us, I'm glad to hear you where satisfied with our service from our team. Don't hesitate to contact us in future for any further inquiries you may have.
Again thank you for choosing YARD.
Kind Regards,
Rory - Head Of Marketing
very easy to deal with great prices
18 oktober 2024
Review zonder uitnodiging
Antwoord van YARD Direct
Good Morning Elite Windows,
Thank you for taking the time to share your positive feedback with us, we are glad you liked our competitive pricing and fantastic service from our team. Please don't hesitate to contact us in future for any other inquiries you may have.
Again, thank you for choosing YARD.
Kind Regards,
Rory - Head Of Marketing
very helpful and informative have used…
very helpful and informative have used Yard Direct when ever we need roof light very good service
24 oktober 2024
Review zonder uitnodiging
Antwoord van YARD Direct
Good Morning G Evans,
Thank you for taking the time to share your feedback with us, we really appreciate you sharing your thoughts on our service from our fantastic team here at YARD. Please don't hesitate to contact us in future for any other inquiries you may have.
Again, thank you for choosing YARD.
Kind Regards,
Rory - Head Of Marketing
Outstanding service
1 september 2024
Review zonder uitnodiging
Antwoord van YARD Direct
Good Morning Norbert,
Thank you for taking the time to share your positive feedback with us, it's greatly appreciated. We are delighted to hear your thoughts on our service from our fantastic team! Please don't hesitate to contact us in future for any other inquiries you may have.
Again, thank you for choosing YARD.
Kind Regards,
Rory - Head Of Marketing
Very good service
Very good service. No dramas. Got what I wanted and prompt delivery. Excellent. Thank you Yard Act.
15 oktober 2024
Review zonder uitnodiging
Antwoord van YARD Direct
Good Morning Jaybee,
Thank you for your positive feedback, this is massively appreciated. It's great to hear what you thought about out service. Please don't hesitate to contact us in future for any other inquiries you may have.
Kind Regards,
Rory - Head Of Marketing
Overall
Price, customer service, speed, product all excellent
17 oktober 2024
Review zonder uitnodiging
Antwoord van YARD Direct
Good Afternoon Mr Pick,
Thank you for your positive feedback, it's greatly appreciated. We're happy to hear your thoughts on our service and competitive pricing. Please don't hesitate to contact us in future for any other inquiries you may have.
Kind Regards,
Rory - Head Of Marketing
Antwoord van YARD Direct
Good Afternoon Sam,
We are happy to hear you found our service good! We hope to hear from you again sometime soon! Please don't hesitate to contact us in future for any other inquiries.
Thank you for choosing YARD.
Kind Regards,
Rory - Head Of Marketing
Antwoord van YARD Direct
Good Afternoon Lubomir,
We are glad you found our service and process excellent, we hope to hear from you sometime in future! Please don't hesitate to contact us in future for any other inquiries.
Thank you for choosing YARD.
Kind Regards,
Rory - Head Of Marketing
Competitive Price & Prompt delivery
Competitive Price & Prompt delivery, really good customer service and kept informed about delivery times. Would happily recommend this company and use them again.
10 september 2024
Antwoord van YARD Direct
Good Afternoon Rob,
Thank you for taking the time to share your positive experience with us! Your feedback is greatly appreciated. We are delighted to hear about your experience with our service from our great little team we have here and how you where impressed by our prompt delivery! Please don't hesitate to contact us in future for any other inquiries.
Again, thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Very happy with the service provided by…
Very happy with the service provided by the company - many thanks!
10 september 2024
Antwoord van YARD Direct
Good Afternoon Yaroslav,
Thank you for taking the time to share your positive experience with us, your feedback is much appreciated. We are happy to hear about your experience with our service from our fantastic team! Please don't hesitate to contact us in future for any other inquiries.
Again, thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Outstanding Helofulness & Service.
Very friendly, competent and helpful staff. Rory, in particular was able to assist in ensuring I had the correct product and his friendly and professional telephone manner were a great advert for this company.
26 september 2024
Review zonder uitnodiging
Antwoord van YARD Direct
Good Afternoon Pete,
It's fantastic to see that you had a great experience with me over the phone! All of our team are fantastic in assisting over the phone and we're glad we where able to reflect that to yourself. Please don't hesitate to contact us if you have any inquiries in future.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Great service and very pleasant to deal…
Great service and very pleasant to deal with. I had to return one of the 3 lots I had ordered and James dealt with this in a very professional and friendly manner. All of my orders were delivered on time and in great condition. This is a very solid and trustworthy company.
12 augustus 2024
Antwoord van YARD Direct
Good Morning George!
Thank you for taking the time to share your positive experience with us, we are delighted to hear you where impressed by our service, it's fantastic that you mentioned James, he's great and so are all of our team! I'll make sure to pass your comments onto James. We're glad you had a fantastic experience overall with us. Please don't hesitate to contact us in future for any inquiries you may have.
And thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Goods delivered promptly at a fair price but
The OEM goods were delivered promptly by Yard at a fair price. I was a little disappointed with the after sales advice provided by Yard which didn’t provide all the answers I needed. I had to contact the OEM to get more information and help.
12 augustus 2024
Antwoord van YARD Direct
Good Afternoon,
I am sorry to hear your experience with us was less than stellar and wasn't up to the standards that we strive to offer to all of our customers. We will have a look into providing more information about the products you purchased and other products we deem have insufficient information in their descriptions. This isn't the norm for our team to be unhelpful when asking for information. We are glad however you have now received the information you required from VELUX themselves. We hope this does not deter you from inquiring with us.
Please don't hesitate to contact us in future for any inquiries you may have and thanks for choosing YARD.
Kind Regards,
Rory - Marketing
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