Yorkshire Building Society Reviews 

Helpful staff. Local small branch. Immediately attended to.

Move to YBS because my towns banks where closing, everyone was friendly and it was quick and easy to open.

The website is clear, sensible, easy and straightforward.

Your personal service is just that - it's personal. Real, decent, friendly people staff the phones.

The whole operation is very refreshing in this age of cost-saving by automation / bots / number-entry as opposed to embracing values such as courtesy and comfort.

The person I talked to was friendly and helpful, however as an organisation they seem very disjointed in their communication. I had an issue when I opened an account, and there was a lack of updates to myself regarding the status of my issue.

Excellent offer regarding saving
Excellent staff
Excellent service provided
Very happy overall.

Very pleasant welcome from branch employee who talked me through the ISA options. I was transferring my old ISA to YBS. She kindly explained my options and ensured that I was satisfied with my decision. The whole experience was made really easy.

Very friendly staff and they helped me because I have a learning disability

Staff were clear and concise about products available and dealt with our queries in a friendly and professional way. There was good communication about transactions and completion was achieved in a satisfactory time scale.

Found the overall experience good. I prefer dealing with people face to face rather than the frustration of dealing with chatbots or spending ages on phone selecting numbers from menus often ending up having to go back to initial menu as takes me wrong down path then kept waiting ages to talk to a humans so will always prioritise institutions with a high street presence.

It was dificult to set up my ISA account online. A long-winded process, with details given but not retained by YBS, when my connection was lost. Had to try twice to set up account. I found customer service staff polite and sympathetic, but despite several calls, I still have not received a promised letter containing my USER NAME. I deposited my intended initial investment eventually, though it took a while to obtain my account number- given over the telephone. When I recently tried to log into my account, the user name given over the phone previously was not recognised. Fortunately, I then did get into my account to check my balance by using my account number. Not as straightforward as I believe it should have been.

Very friendly, very efficient, personal touch.

For a change, it was very pleasant to be able to open two Cash Isa accounts quickly without having to wait for a more formal pre-arranged appointment
Also YBS were able to confirm both identities without having to see and copy physical evidence despite it being quite a time since we had held older accounts
Staff were efficient, friendly and helpful, well done all

The assistant I spoke to was very efficient,
She gave me plenty of time to read the information.
Also advised me how to pay in money to my account.
Pleasant experience.

Completed an ISA transfer which was relatively straight forward and went through very smoothly

I was given lovely service ...
Very helpful on guiding me through the various accounts available...
We are lucky to have the Yorkshire in Dartmouth...
Your happy customer Graham

Very good staff

All I wanted to do was transfer a fairly significant, mature ISA from one provider (Virgin Money) to another. Any other would have done but two high street banks in turn showed themselves to be sluggish, unimaginative, ill informed and seemingly disinterested in taking on new business. Within minutes of visiting your Bromley, Kent branch realised Yorkshire is everything that banks were not, interested, well informed and eager to facilitate the transfer Thank you Alva-Lee