Yorkshire Building Society Reviews 

Found the overall experience good. I prefer dealing with people face to face rather than the frustration of dealing with chatbots or spending ages on phone selecting numbers from menus often ending up having to go back to initial menu as takes me wrong down path then kept waiting ages to talk to a humans so will always prioritise institutions with a high street presence.

It was dificult to set up my ISA account online. A long-winded process, with details given but not retained by YBS, when my connection was lost. Had to try twice to set up account. I found customer service staff polite and sympathetic, but despite several calls, I still have not received a promised letter containing my USER NAME. I deposited my intended initial investment eventually, though it took a while to obtain my account number- given over the telephone. When I recently tried to log into my account, the user name given over the phone previously was not recognised. Fortunately, I then did get into my account to check my balance by using my account number. Not as straightforward as I believe it should have been.

Very friendly, very efficient, personal touch.

For a change, it was very pleasant to be able to open two Cash Isa accounts quickly without having to wait for a more formal pre-arranged appointment
Also YBS were able to confirm both identities without having to see and copy physical evidence despite it being quite a time since we had held older accounts
Staff were efficient, friendly and helpful, well done all

The assistant I spoke to was very efficient,
She gave me plenty of time to read the information.
Also advised me how to pay in money to my account.
Pleasant experience.

Completed an ISA transfer which was relatively straight forward and went through very smoothly

I was given lovely service ...
Very helpful on guiding me through the various accounts available...
We are lucky to have the Yorkshire in Dartmouth...
Your happy customer Graham

Very good staff

All I wanted to do was transfer a fairly significant, mature ISA from one provider (Virgin Money) to another. Any other would have done but two high street banks in turn showed themselves to be sluggish, unimaginative, ill informed and seemingly disinterested in taking on new business. Within minutes of visiting your Bromley, Kent branch realised Yorkshire is everything that banks were not, interested, well informed and eager to facilitate the transfer Thank you Alva-Lee

Good customer service just cant always get the service we need.

Easy app and application process. Excellent customer service when I struggled to transfer an u in sa

Good rates and fairly easy to open.

Wanted an ISA and found a good rate with YBS. Very easy to open and good security. Had a call from them as well to welcome me,

Sue in Morley agency branch was fantastic. Great advice and service. Nice to have a branch to go into and proper old fashioned service where agents seemed to know all their customers.

Excellent service

Everything

Account transfer was so simple using on-line facility. Super efficient and totally completed in 72 hours.

Was provided with all the information required to make a decision on what to invest in