Yorkshire Building Society Reviews 

The app is extremely good and verification is made very easy. Everything was completed on time and efficiently.

Easy to set up but would have been even better if branch staff had a little more knowledge

We found it very easy to open and start a new joint account.

Web site easy to use. When I wasn’t sure of my needs I contacted the Richmond North Yorkshire branch who dealt with all my needs with great professionalism.

We had a very helpful member of staff who was also willing to take the time to explain everything. An excellent experience

The company is employing the right people for the job. We have dealt with Josh in the Llandudno branch previously and we're very pleased that our dealings were with Josh again. Josh is both very efficient and pleasant. The branch has a relaxed feel to it where the other similar high street establishments are not as welcoming.

We had very nice staff, everything was quick and easy

The competitive interest rate flexible ISA product I was looking for. Opening the account was straighforward with this well known and reputable institution.

Very simple to set up an ISA online even though I was a new customer.

Products offered are reasonable to good from a depositor perspective. The online systems are poor;

1. IP address retention option doesn't work, especially annoying as the customer number is a YBS determined 10 digit numeric.
2. Password option also decidedly not user friendly as random 3 characters from a YBS determined 12 character lower/upper case 12 alpha numeric.
3. Transfer in page inadequate especially as regards the known or should be known requirements transferee other financial providers included int he YBS drop down box. Why YBS choose to make it difficult for already tax exempt funds to be transferred to them beyond me.

It was a good experience, but really no more than we expected.The explanations were clear, the instructions easily understood, and the outcome was what we were looking for.
In other words, two customers achieving what they wanted from two staff members who knew their jobs.

Went into Eastbourne branch to open an fixed rate bond account that pays interest monthly. This can only be done at a branch. I planed my morning to sort this and deposit a significant amount in the account. On arrival, I was told that they don't open these accounts on a Saturday and I was offered a week day appointment which was no use to me as I work. So an absolute waste of my time and made me annoyed with myself for trying to support a local branch, which I appreciate are always under threat of closure. Anyway, I'll bite the bullet and open an account with Marcus now. They pay interest annually at 4.9% compared with 4.4% monthly interest payments at YBS but it's obviously not possible to deal with Yorkshire!

Clear details about my account and instructions (re. ISA). Courtesy call welcomed too, re. any problems?

Nice freindly people offering great service.

All the steps of the money transfer from another building society were explained to me clearly.

Professional and friendly customer service.