Yorkshire Water Reviews 6.075

Customer advisors were brilliant Tina went above and beyond

The lady that I talked to was extremely nice helpful and polite and sorted out my issue. Well done Yorkshire water wish all call centres were has easy has your one.

Awful company. I made a complaint in January. And they just ignore it. No response in 10 weeks. Every time I call (which takes half an hour to speak to someone) they say they can't contact the right department but I'll get a call back tomorrow. The call back never comes. No accountability.

Excellent workmanship and service regarding all provisions of water. Infinite thanks.

Brilliant very helpful indeed

Had a problem in getting a water meter fitted, following a recent survey. I phone Yorkshire Water to find out what was going on. They discovered that there was a hold up at their end. They quickly rectified the problem and provided a solution that I was very satisfied with.

Very good staff. Very positive, polite and good at their job. Thanks

Rang up to register and spoke with a young man who was extremely knowledgeable and very polite, he was very good at his job, good experience overall.

Phoned yorkshire water today and after the call was left with a big smile not becouse of the outcome which was good but rather becouse of the call handlers attued, warm friendly and very polite you could tell it wasn't just the job but how she had been raised ,

They listen and explain. They care about their customers.

Hi always help me when I am no understand then provide for me interpreter and everything is very nicely. Explain me then I am happy thank you.

Impossible to communicate with the right department.
No communication from customer services department (do they have one?) No advise regarding road closure other than on their web site. [How can people be expected to check every utilities website when they want to use the highway?] No call back when one is requested. No water delivered to a priority customer. I could go on. This company is a complete shambles.

It just was a very relaxing experience..10/10

The advisor was so helpful and listened to make query and help me to get it sorted.She was very Friendly and explained to me everything she was doing to my account.

DISGRACEFUL !
I received a letter on 10/4/2026 telling me my water supply will be switched off on 14/4/2026 between 11am and 13.59. I have a hairdressing salon so ONE working days notice is disgraceful as clients book 6-8 weeks in advance. The letter says to fill a kettle...Great!
also on two phone calls with a voicemail which I can supply I'm told I should have a contingency supply in place. I do, a 300 litre hot water tank but this needs mains pressure to function..
I am sure the contractors, M GROUP water were appointed before 9/4/2026 so why wasn't I given similar notice ? It is deemed an emergency so why is the work not already being undertaken and working nights ?
I can supply the letter and the voicemail which is patronising if required.

Having had several strokes my speech is somewhat slurred had to contact customer service there care and attention to me was great and my problem resolved in a few minutes great customer service support

reported a water leak on my residential street a week ago, water gushing up through the road, nobody has been to look at this nearly a week later if you’re not bothered neither am i we will just leave it eh ?

I made the first, of many calls, to Yorkshire Water (YW) yesterday afternoon on behalf of my elderly disabled mother who requires YW to look at the sewage pipe she shares with her neighbour. Unfortunately it is blocked (due to actions of her neighbour) which means that my 87 years old mother is having to use a bucket for a toilet. She is already listed for a piority service due to her age and health, but it appears that this is completely ignored by the Operations Team whose responsibiity it is to arrange the call out.

It has now been more than 24 hours since I made my first call on behalf of my mother.

On top of this I have spent a total of 85 minutes on hold (this is the sum total of times I have had to wait for a member of the Operations Team to pick up the call)

To make matters worse , on two occassions, two members of the Operations Team (ie customer services) hung up on me. Although I do acknowledge that one of them did call me back.

I am not suggesting, in the big scheme of things, that this should be the first thing/job that is dealt with by the Operations Team ... but at the very least they should consider who the customer is and the impact of the issue. In the case of my mother, for example, she is elderly, disabled and house bound making it more of a priority to resolve the issue in a timely basis.

This in my view is neglience of an elderly person and as such I do intend to make a more formal complaint to YW in due course. In the mean time she/we continue to wait for an engineer to come out look at the issue.

An engineer did eventually turn up on the morning of Sunday 12 April and resolved the issue. Unfortunately however my elderly mother had developed a serious water infection caused by not having adequate access to toilet facilities. She is now on a course of antibiotics - which could have been avoided had Yorkshire Water provided the priority service my mother is signed up for. (ie based on her health and age).

I have now raised a formal complaint with Yorkshire Water and await a call from a member of the Customer Complaint Team.

As always they were very helpful, pleasant, polite and helped me sort my queries out