Outstanding customer service by Samantha who went above & beyond. Which sadly is a rare thing today. My query was handled with great professionalism with a very warm friendly and relaxed approach. T... Toon meer
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Lees wat reviewers zeggen
Yorkshire Water's telephone operative provided a call back in the time frame scheduled when I had a query about my water meter upgrade. She answered my question quickly and explained things clearly. S... Toon meer
After several phonecalls and dispute not being resolved over five months, I finally after eleven phone calls and conversations, spoke to a lady who resolved, sorted and fully ended the issue in a calm... Toon meer
My 5-star rating is for the person I spoke to on the phone; she was courteous and knowledgeable. She informed me that work had been carried out at my property without my knowledge and that further wor... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We’re Yorkshire Water. The people trusted to take care of Yorkshire’s most valuable natural resource. On the surface, we manage and look after the region’s water, coast and countryside. But our work means much more than just providing essential services to over 5 million customers in the region. We’re an integral part of Yorkshire life and millions of people who live and work here rely upon us, every single day. Our vision is to create a thriving Yorkshire, which is right for customers and right for the environment. Over the next five years, from 2025-2030, we are investing £8.3 billion to improve performance and ensure we deliver for our customers and the environment. It is our largest ever environmental investment, which will provide benefits for decades to come and help Yorkshire’s economy by supporting up to 10,000 jobs. Our plan supports the changes we need to provide safe, clean, great tasting water; deliver value for money to our customers; build and operate efficient infrastructure; reduce pollution; improve river quality and reduce carbon emissions.
How can we help?
Geschreven door het bedrijf
- Our Priority Register
- Do you, or someone you know, need a little extra help? We want to make sure everyone is happy and safe, and we have lots of ways to help make that happen - we just need you to sign up to them. It's quick and free -visit our website at yorkshirewater.com to join today.
- Moving home?
- We know moving home can be stressful. Our online forms are the quickest and easiest way to tell us when you're making a change. We’ll even accurately estimate your meter readings to save you the hassle. Head over to yorkshirewater.com, tell us the details, and we'll take care of everything else.
- Pay your bill
- Our payment options make it easy. Choose the one that's best for you, whether that's direct debit, secure card payment, over the phone or something else. Head over to our website to browse your options.
Contactgegevens
Verenigd Koninkrijk
- www.yorkshirewater.com
Join our mailing list
4,5
Uitstekend
6K reviews
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Customer communications
Customer communications, Handling call with good care.
11 april 2026
Review zonder uitnodiging
Move in New tenants.
1. Explicit explanation about bills
2. Move out old tenants and new tenants successfully.
3. Polite staff
4. Only as landlords have to pay bills owed.
9 april 2026
Review zonder uitnodiging
Yorkshire Water 💦 Meter Upgrade
Great Friendly people n Service whenever I contact Yorkshire water,I recently had a Meter Upgrade fitted in my home 🏡 And it was so easy to sort out on the fone to one of your staff as he was really friendly n kind
10 april 2026
Review zonder uitnodiging
I rang to sort out a billing issue and…
I rang to sort out a billing issue and the call was answered very quickly , I explained the problem which was immediately dealt with and resolved to my satisfaction and the customer service agent was very polite
10 april 2026
Review zonder uitnodiging
Spoke to Mohammed
Spoke to Mohammed, great advice and knowledgeable and very friendly 10/10 🌟
10 april 2026
Review zonder uitnodiging
Very helpful
Very helpful, explained everything thoroughly and polite
10 april 2026
Review zonder uitnodiging
Efficient and professional
Yorkshire water has been very efficient and highly professional in their dealins with me as their client.
10 april 2026
Review zonder uitnodiging
The customer service adviser explained…
The customer service adviser explained my query and explained it
9 april 2026
Review zonder uitnodiging
Exceptional Experience
The lady I spoke to today was really patient, understanding and helpful. Cleared up a lot of the unknown for me, unfortunately I didn’t quite catch her name due to a connection issue on my side, however If all companies had staff like her there probably would be a reduce in complaints in my opinion.
I am not always the easiest to talk to over the phone due to my mental health but she was great.
9 april 2026
Review zonder uitnodiging
Sarah beavers customer service manager…
Sarah beavers customer service manager treats me with professional courtesy and humanity as im disabled and vulnerable. Sarah deals with my needs and concerns I think she is amazing and yorkshire water are very blessed to have her on their team.
Sarah thanks for your service and compassionate nature in understanding my concerns your the best.
9 april 2026
Review zonder uitnodiging
Because the gentleman dealt with it brilliantly
Because the gentleman dealt with it is a credit to Yorkshire Water very polite and courteous and knows his job and what he's talking about very pleasant man to talk to he got everything done for me stress free and he is definitely 100% knowledgeable of what he does he double checked everything and looked into anything that I would be entitled to but which I already had but bless him for looking.
9 april 2026
Review zonder uitnodiging
Yorkshire Water customer services
I received support from a patient and knowledgeable staff member. She responded quickly and effectively to my concerns.
9 april 2026
Review zonder uitnodiging
Efficient customer service
Efficient customer service. My query was solved in 6 minutes
9 april 2026
Review zonder uitnodiging
They always help me I don’t have any…
They always help me I don’t have any bad experience
8 april 2026
Review zonder uitnodiging
I spoke to Claire today
I spoke to Claire today, who was lovely to talk to, and made me feel very comfortable, sorted my problem out with ease and managed to fix my problem within minutes.
8 april 2026
Review zonder uitnodiging
Disgusting service
Disgusting. Water off for a day. Saud they'd deliver water to me as I'm a vulnerable person, then told me to collect it. Total joke.
8 april 2026
Review zonder uitnodiging
Water support application
Savannah was extremely helpful and efficient, answering all my questions and taking the matter forward. Excellent service
7 april 2026
Review zonder uitnodiging
Massive Respect
Massive Respect. Dealt with a true professional today. Got an issue dealt with promptly. Other companies should follow suit.
Thankyou Lucy
7 april 2026
Review zonder uitnodiging
The lady that I spoke to was very…
The lady that I spoke to was very helpful and she has helped me get back on track with my outstanding debt
7 april 2026
Review zonder uitnodiging
Great customer service from Yorkshire…
Great customer service from Yorkshire water customer service. The phone disconnected and Byron called me straight back to continue resolving my issue. Thank you
7 april 2026
Review zonder uitnodiging
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