Spoke with Sam yesterday and he was super helpful and as I was a difficult customer!he has plenty of patience and great advise! Also makes your plan for cover extremely clear. Great customer service.... Toon meer
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Lees wat reviewers zeggen
I had a really positive experience with Cover It. The gentleman called Daniel I spoke to was extremely kind, helpful and professional, and took the time to explain everything clearly. I’m going t... Toon meer
Bedrijf heeft geantwoord
Brilliant chat with Austin and got the insurance we needed he was polite, friendly and very helpful with myself and my wife I have moved from one company to this company on looking through and listen... Toon meer
Bedrijf heeft geantwoord
Louis, who called me this morning, 4/9/26, was polite, friendly and professional, We had a nice general chat alongside the purpose for the call. Everything was explained and I am happy with the produc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Get Rapid Repairs, Free Servicing and Free Appliance Upgrades included in your cover. Your Brand Cover – The Appliance Cover Specialists At Your Brand Cover, we’re committed to delivering better service, better value, and complete confidence when it comes to protecting the appliances you rely on every day. Our core values — Fairness, Trust, Value and Reliability — guide everything we do. Millions of households across the UK choose appliance cover for the reassurance it brings. With Your Brand Cover, you can relax knowing your protection is backed by a company that puts customers first and is dedicated to keeping your home running smoothly. For a simple, affordable monthly cost, we take care of the stress of repairing or replacing your essential appliances. No hassle, no worry — just dependable support whenever you need it.
Contactgegevens
Verenigd Koninkrijk
- www.yourbrandcover.com
4,6
Uitstekend
517 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Phone call with Louie who was very…
Phone call with Louie who was very clear about what I am covered for no pushing into buy extra easy to understand
14 september 2026
Antwoord van Your Brand Cover
Thank you for your lovely review. We believe choosing your cover should feel straightforward and never pressured, so it’s great to hear Louie gave you the time and information you needed.
We’ll make sure your kind words are passed on to him!
Kind regards
Your Brand Cover
Review of experience
The customer service was very good the person who called was very friendly and informative. The price was good to
10 september 2026
Antwoord van Your Brand Cover
Thank you for your lovely review. We want our customers to feel they’re getting both great service and good value, so it’s wonderful to hear you had such a positive experience with us.
Kind regards
Your Brand Cover
Your representative was very polite and…
Your representative was very polite and explain well.
8 september 2026
Antwoord van Your Brand Cover
Dear Christine,
Thank you for your lovely review. We want every conversation to leave our customers feeling comfortable and well informed, so it’s great to hear you had a positive experience with our team.
Kind regards
Your Brand Cover
ADVISOR ALWATS POLITE NO PRESSURE PAUL… WAS VERY HELPFUL
ADVISOR ALWATS POLITE NO PRESSURE PAUL EXPLAINED EVERYTHING
11 september 2026
Antwoord van Your Brand Cover
Dear Karen,
Thank you for your lovely review. We believe customers should always have the space to make their own decisions without feeling pressured, so it’s great to hear you had such a positive experience with Paul.
We’ll make sure your kind words are passed on to him!
Kind regards
Your Brand Cover
I found the call informative
I found the call informative, helpful & a little humorous. It didn't take long & the young man was polite.
7 september 2026
Antwoord van Your Brand Cover
Dear Vikki,
Thank you for your lovely review. We always want our conversations to be useful without feeling like a chore, so it’s great to hear you enjoyed the call and even shared a little humour along the way.
Kind regards
Your Brand Cover
Manley was absolutely excellent
Manley was absolutely excellent. Explained everything clearly and efficiently. He is an asset to your company. Thankyou for all your help Manley.
11 september 2026
Antwoord van Your Brand Cover
Dear Katrina,
Thank you for your lovely review. It’s wonderful to hear Manley made such a positive impression and helped make everything straightforward for you.
We’re very lucky to have him on the team, and we’ll make sure your comments are passed on!
Kind regards
Your Brand Cover
The person I spoke to which was Louis…
The person I spoke to which was Louis was a good guide and explained all I need to know about your services
3 september 2026
Antwoord van Your Brand Cover
Dear david,
Thank you for your lovely review. We know choosing the right service can come with plenty of questions, so it’s great to hear Louis helped guide you through everything and made it easy to understand.
We’ll make sure your kind words are passed on to him!
Kind regards
Your Brand Cover
Hassle free response
Hassle free response, very polite and we could benefit with more companies like these
9 september 2026
Antwoord van Your Brand Cover
Dear Eileen,
Thank you for your lovely review. Making things simple and stress-free for our customers is exactly what we aim for, so your comments mean a lot to us.
We really appreciate your support!
Kind regards
Your Brand Cover
Manley was very patient explained…
Manley was very patient explained things well and was very polite.
10 september 2026
Antwoord van Your Brand Cover
Dear Anne Marie,
Thank you for your lovely review. We want our customers to feel comfortable and well supported when speaking with us, so it’s great to hear Manley took the time to make everything easy to understand.
We’ll make sure your kind words are passed on to him!
Kind regards
Your Brand Cover
I’m so happy for all the support and…
I’m so happy for all the support and help I received from our brand very grateful
10 september 2026
Antwoord van Your Brand Cover
Dear Ruckhsana,
Thank you for your lovely review. Knowing you’ve felt supported and well looked after means a great deal to us, and we’re so pleased we could be there to help.
Kind regards
Your Brand Cover
Paul rang me today he was very polite…
Paul rang me today he was very polite and cheerful, talked me through my plans and constantly asked if I was happy with everything.
10 september 2026
Antwoord van Your Brand Cover
Dear Jayne,
Thank you for your lovely review. We want our customers to feel involved and comfortable throughout the conversation, so it’s great to hear Paul took the time to check you were happy along the way.
We’ll make sure your kind words are passed on to him!
Kind regards
Your Brand Cover
Dylan was very helpful and the service…
Dylan was very helpful and the service was quick and efficient he explained everything and was impressed by the service I received he saved me half of what am paying now wil be telling others about the firm and telling them to swap to you
9 september 2026
Antwoord van Your Brand Cover
Dear Marjorie,
Thank you for your fantastic review. We’re delighted Dylan made the whole experience straightforward and helped you make such a significant saving.
Your recommendation means a lot to us, and we’ll make sure your kind words are passed on to Dylan!
Kind regards
Your Brand Cover
Brand sure appliance insurance company
Firstly I found the customer service excellent they were honest and polite I had two staff members Louie and Alfie that took my health conditions into account and offered me reassurance from breakdowns which made me feel comfortable with. I would highly recommend this company brand sure as they also check in from time to time just to make sure you are happy and that there is no problems this made me feel comfortable and confident that they actually do there job properly (than my last insurance company D&G as I’m still waiting for a repair to be completed) so I changed to brand sure as they offered me cheaper and better deal at a fix price for two years so yes I’m really happy as so far so good. 😊 Thank you boys.
8 september 2026
Antwoord van Your Brand Cover
Dear hazel,
Thank you for such a thoughtful review. We’re really pleased Louie and Alfie made you feel comfortable and well looked after. Giving customers reassurance and treating everyone with care is incredibly important to us.
Thank you for choosing us and for your recommendation! 😊
Kind regards
Your Brand Cover
Explanied everything clearly and made…
Explanied everything clearly and made sure i understood it all
9 september 2026
Antwoord van Your Brand Cover
Dear Rosalind,
Thank you for your lovely review. Making sure our customers feel fully informed and confident in what they’re choosing is really important to us, so we’re delighted you had such a positive experience.
Kind regards
Your Brand Cover
Antwoord van Your Brand Cover
Dear Jessica,
Thank you for your lovely review. We want everything to feel clear and straightforward for our customers, so it’s great to hear you had such a positive experience with Paul.
We’ll make sure your kind words are passed on to him!
Kind regards
Your Brand Cover
Daniel was very English understandable…
Daniel was very English understandable clear softly spoken very well explained clear and simple.
Daniel was not to pushy or demanding.
Daniel was calm understanding clear and explained in plain simple English about the products he has on offer.
He seemed to come across kind and nice.
Pleased with his pitch and agreed to change over to the product he was selling.
All good
No problems
8 september 2026
Antwoord van Your Brand Cover
Dear Elaine,
Thank you for your lovely review. We want every customer to feel comfortable and able to make their decision without any pressure, so it’s wonderful to hear Daniel gave you such a positive experience.
We’ll make sure your kind words are passed on to him!
Kind regards
Your Brand Cover
the person i spoke to was very polite n…
the person i spoke to was very polite n helpfull
8 september 2026
Antwoord van Your Brand Cover
Dear Catherine-Anne,
Thank you for your lovely review. We always want our customers to feel well looked after, so it’s great to hear you had such a positive experience with our team.
Kind regards
Your Brand Cover
Paul
Paul, whom I spoke to today (09/09/2026)at roughly 11.15am was very polite and professional remembering to use my Password, so I knew it wasn't a scam. He made me laugh and feel comfortable. I would greatly recommend YOURBRANDCOVER
8 september 2026
Antwoord van Your Brand Cover
Dear Rosie,
Thank you for your lovely review. We know how important it is for our customers to feel secure and comfortable when receiving a call from us, so it’s wonderful to hear Paul put you at ease.
Thank you for recommending us – we’ll make sure your kind words are passed on to Paul!
Kind regards
Your Brand Cover
Paul was very helpful and polite and…
Paul was very helpful and polite and sorted everything out for me thank you so much
8 september 2026
Antwoord van Your Brand Cover
Dear Victoria,
Thank you for your lovely review. We always aim to make things as easy as possible for our customers, so it’s great to hear Paul was able to get everything sorted for you.
We’ll make sure your thanks are passed on to him!
Kind regards
Your Brand Cover
Paul explained everything i needed to…
Paul explained everything i needed to know very polite friendly and what the service involved.
7 september 2026
Antwoord van Your Brand Cover
Dear Diane,
Thank you for your lovely review. We want our customers to feel comfortable and well informed about the service they’re choosing, so it’s great to hear Paul made everything clear for you.
We’ll make sure your kind words are passed on to him!
Kind regards
Your Brand Cover
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