Spoke with Sam yesterday and he was super helpful and as I was a difficult customer!he has plenty of patience and great advise! Also makes your plan for cover extremely clear. Great customer service.... Toon meer
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Lees wat reviewers zeggen
I had a really positive experience with Cover It. The gentleman called Daniel I spoke to was extremely kind, helpful and professional, and took the time to explain everything clearly. I’m going t... Toon meer
Bedrijf heeft geantwoord
Brilliant chat with Austin and got the insurance we needed he was polite, friendly and very helpful with myself and my wife I have moved from one company to this company on looking through and listen... Toon meer
Bedrijf heeft geantwoord
Louis, who called me this morning, 4/9/26, was polite, friendly and professional, We had a nice general chat alongside the purpose for the call. Everything was explained and I am happy with the produc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Get Rapid Repairs, Free Servicing and Free Appliance Upgrades included in your cover. Your Brand Cover – The Appliance Cover Specialists At Your Brand Cover, we’re committed to delivering better service, better value, and complete confidence when it comes to protecting the appliances you rely on every day. Our core values — Fairness, Trust, Value and Reliability — guide everything we do. Millions of households across the UK choose appliance cover for the reassurance it brings. With Your Brand Cover, you can relax knowing your protection is backed by a company that puts customers first and is dedicated to keeping your home running smoothly. For a simple, affordable monthly cost, we take care of the stress of repairing or replacing your essential appliances. No hassle, no worry — just dependable support whenever you need it.
Contactgegevens
Verenigd Koninkrijk
- www.yourbrandcover.com
4,6
Uitstekend
517 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Dan has been excellent speaking with me…
Dan has been excellent speaking with me that's why I have give him a 5
1 september 2026
Antwoord van Your Brand Cover
Dear Louise,
Thank you for your lovely review. We’re so pleased Dan provided such excellent service during your conversation.
We’ll be sure to pass your kind comments on to him.
Kind regards
Your Brand Cover
The lady was lovely and very very…
The lady was lovely and very very helpful if all staff are like her it will be nice when i have to ring up
1 september 2026
Antwoord van Your Brand Cover
Dear Victor,
Thank you for your lovely review. We’re so pleased our adviser was friendly and helpful, and made such a positive impression.
We really appreciate your kind words.
Kind regards
Your Brand Cover
Very nice person and explained…
Very nice person and explained everything perfectly and easy to talk to.
2 juli 2026
Antwoord van Your Brand Cover
Dear Angela,
Thank you for your lovely review. We’re so pleased everything was explained clearly and you found our adviser easy to talk to.
We really appreciate your feedback.
Kind regards
Your Brand Cover
The person on the phone was extremely…
The person on the phone was extremely patient with me, explaining thoroughly.
26 augustus 2026
Antwoord van Your Brand Cover
Dear Mr Cooper,
Thank you for your lovely review. We’re so pleased our adviser was patient and took the time to explain everything thoroughly.
We really appreciate your feedback.
Kind regards
Your Brand Cover
I had a lovely call from Louis Bray
I had a lovely call from Louis Bray. He helped to change over a couple of item so that all my appliances are insured by the same company. The call was made difficult by the crazy house that I live in, dogs and parrots joining in with the call. Louis was so professional and managed to continue amidst the chaos. Thank you Louis.
28 augustus 2026
Review zonder uitnodiging
Antwoord van Your Brand Cover
Dear Joanne,
Thank you for your lovely review. We’re so pleased Louis remained professional and helpful, even with the dogs and parrots joining in on the call!
We’ll be sure to pass your kind comments on to him.
Kind regards
Your Brand Cover
Very good service
Very good service. Attentive to the customer, reliable and friendly. Paul was very patient and friendly. He explained in detail the changes and how would they benefit me showing true value in their customers and the service they provide.
26 augustus 2026
Antwoord van Your Brand Cover
Dear Joana,
Thank you for your lovely review. We’re so pleased Paul was patient and friendly, and took the time to explain everything clearly.
We’ll be sure to pass your kind comments on to him.
Kind regards
Antwoord van Your Brand Cover
Thank you for your lovely review. We’re so pleased Paul was polite and thorough during your conversation.
We’ll be sure to pass your kind comments on to him.
Kind regards
Your Brand Cover
James the caller
James, the one who called me was such a gentleman and explained everything he needed too and offered to explain further the bits I misunderstood
It made it hassle free and made it easy to decide if I wanted this protection which I did accept
24 augustus 2026
Antwoord van Your Brand Cover
Dear Josh,
Thank you for your lovely review. We’re so pleased James took the time to explain everything clearly and made the whole experience hassle-free for you.
We’ll be sure to pass your kind comments on to him.
Kind regards
Your Brand Cover
Thanks for getting the washing machine…
Thanks for getting the washing machine replaced as you could not fix the old one .
Have been told I now have to pay £16 a month for the guarantee of my new washer which with the new one there is already a guarantee for a year think I have been taken for a ride not happy
6 november 2025
Antwoord van Your Brand Cover
Hi,
Thank you for your review. We’re pleased that we were able to replace your washing machine when your previous appliance could not be repaired, but we’re sorry there has been some confusion regarding the monthly payment.
To clarify, the £16 per month is not a charge for the guarantee on your new washing machine. Your plan was previously £7.95 per month, and had you chosen to continue your cover as normal, this would have remained the monthly cost.
As discussed during the replacement process, once we have funded a repair or replacement, the appliance must remain covered for a minimum of 12 months, in accordance with the terms of the plan. You subsequently advised that you wished to cancel the cover following the replacement.
Rather than requiring the applicable cancellation amount to be paid separately, it was agreed with you that this would be incorporated into monthly payments, which is why the amount is now approximately £16.
We completely understand why you would be concerned if you believed you were paying £16 simply to guarantee a brand-new appliance, but that isn't the case. The additional amount relates specifically to the agreed cancellation arrangement following the replacement.
We hope this helps clarify the position.
Kind regards,
Your Brand Cover
So been with this company for nearly 2…
So been with this company for nearly 2 years for my washing machine and dishwasher the dishwasher is no longer able to use due to the racks becoming rusty who wants to use a machine like thatRang today and I have been told they couldn’t do any thing to help me so they cover parts well unless I have became think you certainly cannot use an appliance with no racks I wount be continuing to use your company and I will be ringing for a refund I was sold this on the understanding that the whole thing was covered
25 augustus 2026
Review zonder uitnodiging
Antwoord van Your Brand Cover
Hi,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you’re disappointed with the outcome of your claim, but we would like to clarify a couple of important points.
Our records show that your cover with us began in April 2026, rather than nearly two years ago as stated in your review. To date, approximately £32.40 has been paid towards the cover for this appliance.
When the claim was assessed, the dishwasher racks were found to be heavily rusted and corroded. Given the extent of the deterioration and the relatively short period the appliance has been covered with us, this is not damage that could reasonably have developed since the policy began in April. The condition therefore predates the cover and falls under our exclusion for pre-existing faults or deterioration.
We absolutely understand that heavily rusted racks can make a dishwasher unsuitable to use. However, while our plans provide cover for qualifying mechanical and electrical breakdowns and associated parts, they cannot cover deterioration or damage that was already present when the appliance was added to the plan.
We appreciate this wasn't the outcome you were hoping for, but the decision was based on the condition of the appliance and the length of time it had actually been covered with us, rather than a refusal to provide parts that would otherwise be covered.
Kind regards,
Your Brand Cover
Antwoord van Your Brand Cover
Dear Derek,
Thank you for your lovely review. We’re so pleased everything was explained clearly and made easy to understand.
We really appreciate your feedback.
Kind regards
Your Brand Cover
He was very polite and explained…
He was very polite and explained everything very clearly. He had a friendly but professional attitude.
24 augustus 2026
Antwoord van Your Brand Cover
Dear Stanley,
Thank you for your lovely review. We’re so pleased our adviser was friendly and professional, and explained everything clearly.
We really appreciate your feedback.
Kind regards
Your Brand Cover
Sam was very pleasant
Sam was very pleasant, polite and reassured me he was a genuine company, he explained all that i needed to know, so thank you Sam
24 augustus 2026
Antwoord van Your Brand Cover
Dear Mrs Everett,
Thank you for your lovely review. We’re so pleased Sam was polite and reassuring, and took the time to explain everything clearly.
We’ll be sure to pass your kind comments on to him.
Kind regards
Your Brand Cover
Antwoord van Your Brand Cover
Dear carolyn,
Thank you for your lovely review. We’re so pleased you can rely on us to provide great service when you need it.
We really appreciate your feedback.
Kind regards
Your Brand Cover
Antwoord van Your Brand Cover
Dear Mr Hayes,
Thank you for your lovely review. We’re so pleased you received good service from our team.
We really appreciate your feedback.
Kind regards
Your Brand Cover
They explained everything and told me I…
They explained everything and told me I could save on my cover
19 augustus 2026
Antwoord van Your Brand Cover
Thank you for your lovely review. We’re so pleased everything was explained clearly and that we could help you find a saving on your cover.
We really appreciate your feedback.
Kind regards
Your Brand Cover
Helpful and knowledgeable.
19 augustus 2026
Antwoord van Your Brand Cover
Dear Melanie,
Thank you for your lovely review. We’re so pleased you found our team helpful and knowledgeable.
We really appreciate your feedback.
Kind regards
Your Brand Cover
Antwoord van Your Brand Cover
Thank you for your lovely review. We’re so pleased you received great service and were happy with your experience.
We really appreciate your feedback.
Kind regards
Your Brand Cover
Antwoord van Your Brand Cover
Dear Tracey,
Thank you for your lovely review. We’re so pleased Paul provided great service and explained all the updates clearly.
We’ll be sure to pass your kind comments on to him.
Kind regards
Your Brand Cover
The representative was helpful
The representative was helpful , assuring and made it a pleasant experience for me instead of a straight sales call
17 augustus 2026
Antwoord van Your Brand Cover
Dear Colleen,
Thank you for your lovely review. We’re so pleased our adviser was helpful and reassuring, and made the conversation a pleasant experience.
We really appreciate your feedback.
Kind regards
Your Brand Cover
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