Spoke with Sam yesterday and he was super helpful and as I was a difficult customer!he has plenty of patience and great advise! Also makes your plan for cover extremely clear. Great customer service.... Toon meer
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Lees wat reviewers zeggen
I had a really positive experience with Cover It. The gentleman called Daniel I spoke to was extremely kind, helpful and professional, and took the time to explain everything clearly. I’m going t... Toon meer
Bedrijf heeft geantwoord
Brilliant chat with Austin and got the insurance we needed he was polite, friendly and very helpful with myself and my wife I have moved from one company to this company on looking through and listen... Toon meer
Bedrijf heeft geantwoord
Louis, who called me this morning, 4/9/26, was polite, friendly and professional, We had a nice general chat alongside the purpose for the call. Everything was explained and I am happy with the produc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Get Rapid Repairs, Free Servicing and Free Appliance Upgrades included in your cover. Your Brand Cover – The Appliance Cover Specialists At Your Brand Cover, we’re committed to delivering better service, better value, and complete confidence when it comes to protecting the appliances you rely on every day. Our core values — Fairness, Trust, Value and Reliability — guide everything we do. Millions of households across the UK choose appliance cover for the reassurance it brings. With Your Brand Cover, you can relax knowing your protection is backed by a company that puts customers first and is dedicated to keeping your home running smoothly. For a simple, affordable monthly cost, we take care of the stress of repairing or replacing your essential appliances. No hassle, no worry — just dependable support whenever you need it.
Contactgegevens
Verenigd Koninkrijk
- www.yourbrandcover.com
4,6
Uitstekend
517 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Really good experience with setting up…
Really good experience with setting up a new account James was great explaining details
7 september 2026
Antwoord van Your Brand Cover
Dear Samantha,
Thank you for your lovely review. Starting with a new company should feel simple and reassuring, so it’s great to hear James made the set-up process clear and straightforward.
We’ll make sure your kind words are passed on to him!
Kind regards
Your Brand Cover
More helpful and I can safe money…
More helpful and I can safe money aswell. He explains everything and iam happy to change to new company.
7 september 2026
Antwoord van Your Brand Cover
Dear Filomena,
Thank you for your lovely review. We’re delighted we could help you find an option that works better for you while saving you some money too.
It’s great to have you with us!
Kind regards
Your Brand Cover
Paul customer service…
Paul was very helpful and very informative in the service he provided. Paul was a very polite customer service staff member. He explained everything clearly and in an easy to understand way
7 september 2026
Antwoord van Your Brand Cover
Dear Patricia,
Thank you for your lovely review. We want our customers to feel confident and fully informed about their cover, so it’s great to hear Paul made everything straightforward and easy to understand.
We’ll make sure your kind words are passed on to him!
Kind regards
Your Brand Cover
Antwoord van Your Brand Cover
Dear Daniel,
Thank you for your lovely review. We know your time is valuable, so it’s great to hear everything was covered thoroughly while keeping the call quick and enjoyable.
Kind regards
Your Brand Cover
Paul I was really nice and polite
Paul I was really nice and polite. He explained everything to me and how everything works in the paperwork.
4 september 2026
Antwoord van Your Brand Cover
Dear Angela,
Thank you for your lovely review. We want everything to feel straightforward from the very beginning, so it’s great to hear Paul took the time to make sure you understood how everything works.
We’ll make sure your kind words are passed on to him!
Kind regards
Your Brand Cover
Got a very good service from Paul and…
Got a very good service from Paul and he did not rush me and explained everything to me Thanks for the BRILLIANT SERVICE PAUL
1 september 2026
Antwoord van Your Brand Cover
Dear Hemen,
Thank you for your brilliant review. We want our customers to feel comfortable and never rushed when discussing their cover, so it’s great to hear Paul gave you plenty of time and made the process easy.
We’ll make sure your thanks are passed on to him!
Kind regards
Your Brand Cover
Excellent explanation of what the cover…
Excellent explanation of what the cover entails. Given opportunity to ask questions and explore options.
4 september 2026
Antwoord van Your Brand Cover
Dear Abia,
Thank you for your lovely review. It’s important to us that customers have the time and information they need to make the right decision for them, so we’re delighted you had such a positive experience.
Kind regards
Paul was a very pleasant young man
Paul was a very pleasant young man, explained everything clearly and though I couldn't see him, I felt he was smiling which made the call more like talking to a friend rather than a sales person battling for commission. Thank you Paul. 😁
4 september 2026
Antwoord van Your Brand Cover
Dear Lynn,
Thank you for such a lovely review. We always want our customers to feel at ease rather than pressured, so it’s wonderful to hear Paul made the conversation feel so relaxed and genuine.
We’ll make sure your thanks are passed on to him! 😁
Kind regards
Your Brand Cover
Your Brand Cover
I received a phone call from Your Brand Cover offering me cover for my washing machine I was extremely happy the way the phone call was conducted and the respect that I received they spoke clearly and even took the time to explain how the insurance cover was set out and the pros and cons the whole process was fairly easy to understand and I felt very happy with my decision to change providers given the information that was put forward I would like to say a big thank you to .... Kaysie .... please keep up the good work loved your happy and chirpy demeanour you are a credit to the company you work for wishing you all the best
4 september 2026
Antwoord van Your Brand Cover
Dear Chloe,
Thank you for such a lovely review. We want our customers to feel comfortable and confident when making decisions about their cover, so it’s wonderful to hear you had such a positive experience with Kaysie.
We’ll make sure your kind words are passed on to her!
Kind regards
Your Brand Cover
Top Service
Alfie was very friendly and kept me on the line with his happy sounding personality, otherwise I would've hung up.
Definitely saved me money on my previous policy.
Brilliant!
4 september 2026
Antwoord van Your Brand Cover
Dear Laveda,
Thank you for your brilliant review. We’re so pleased Alfie made the conversation enjoyable and helped you find a better deal. It’s great to hear his positive approach made such a difference.
Kind regards
Your Brand Cover
Thank u so much paul
4 september 2026
Antwoord van Your Brand Cover
Dear Jamie,
Thank you for your lovely review. We’re so pleased you had such a positive experience with Paul and we’ll make sure your thanks are passed on to him.
Kind regards
Your Brand Cover
Paul was very polite he explained…
Paul was very polite he explained everything very clearly his job i can see gives him joy to help others in pocket and in his work I couldn't fault the telephone call just was a lively experience
4 september 2026
Antwoord van Your Brand Cover
Dear Tracy,
Thank you for your lovely review. We’re so pleased Paul’s friendly nature came across and that he explained everything clearly.
We’ll be sure to pass your kind comments on to him.
Kind regards
Your Brand Cover
YourBrand
Louis, who called me this morning, 4/9/26, was polite, friendly and professional, We had a nice general chat alongside the purpose for the call. Everything was explained and I am happy with the product cover I will be getting. Your brand are very good, Customer Service excellent, Thank you Louis.
4 september 2026
Antwoord van Your Brand Cover
Dear Suzanne,
Thank you for your lovely review. We’re so pleased Louis was friendly and professional, and made your conversation an enjoyable one.
We’ll be sure to pass your kind comments on to him.
Kind regards
Your Brand Cover
Paul explained everything to me 10…
Paul explained everything to me 10 out 10 ty Paul
3 september 2026
Antwoord van Your Brand Cover
Dear Lorraine,
Thank you for your lovely review. We’re delighted Paul explained everything clearly and provided a 10 out of 10 experience!
We’ll be sure to pass your kind comments on to him.
Kind regards
Your Brand Cover
Paul the sales advisor was very nice
Paul the sales advisor was very nice. He explained everything and took the time to talk to me about family and pets. Evelyn Greenslade would be proud. 😄
3 september 2026
Antwoord van Your Brand Cover
Dear Mrs Dawes,
Thank you for your lovely review. We’re so pleased Paul took the time to make the conversation friendly and personal while explaining everything clearly.
We’ll be sure to pass your kind words on to him – including the Evelyn Greenslade approval! 😄
Kind regards
Your Brand Cover
I received a call from a gentleman…
I received a call from a gentleman called Aston he was absolutely amazing helpful polite very enthusiastic a real pleasure to talk to
Got me to change my mind really nice guy everyone should be like him just happy 😊
1 september 2026
Antwoord van Your Brand Cover
Dear Sarah,
Thank you for your lovely review. We’re delighted Aston was so helpful and enthusiastic, and made the conversation such an enjoyable one.
We’ll be sure to pass your fantastic comments on to him.
Kind regards
Your Brand Cover
Took out plan today
I've given 4 stars because I've just taken out a plan today so will need to see how things go. Based on phone calls to me by Daniel Sennett, he was very polite and professional and took time to go through things in detail. At this moment in time, I can't give any negative comments.
2 september 2026
Antwoord van Your Brand Cover
Dear Lisa,
Thank you for your review. We’re so pleased Daniel was polite and professional, and took the time to explain everything in detail.
We hope you continue to have a positive experience with us.
Kind regards
Your Brand Cover
Austin was wonderful
Austin was wonderful, explained everything clearly, the financail benefits, the covet and was quick as I was at work!
Thank you
2 september 2026
Antwoord van Your Brand Cover
Dear Michelle,
Thank you for your lovely review. We’re so pleased Austin explained everything clearly and made the process quick and easy while you were at work.
We’ll be sure to pass your kind comments on to him.
Kind regards
Your Brand Cover
Bran cover was very good from start to…
Bran cover was very good from start to finish. KCwho phoned was a really happy and kind helpful person , she was so friendly and covered everything I needed to know
1 september 2026
Antwoord van Your Brand Cover
Dear Mrs. Abley,
Thank you for your lovely review. We’re so pleased KC was friendly and helpful, and made sure everything was clearly explained.
We’ll be sure to pass your kind comments on to her.
Kind regards
Your Brand Cover
Please do not engage with this company
Please do not engage with this company. They COLD called my very elderly vulnerable mother to sell her some unwanted and un-needed utility cover. I have power of attorney for her so have tried to cancel this unwanted cover,however they demand proof of this. Which i am not willing to provide and have had no choice but to cancel the direct debit. If your happy giving money to a company that clearly prey on vulnerable adults then by all means use this company. However think twice before entering into anything with them. I have also reported them to the police and insurance ombudsman.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Your Brand Cover
Thank you for raising your concerns. We take any suggestion regarding the treatment of elderly or vulnerable customers extremely seriously.
We would, however, like to clarify one important point. Where someone contacts us asking to act on behalf of another customer under a Power of Attorney, we have a responsibility to verify their authority before discussing or making changes to that customer’s account. Requesting appropriate evidence is therefore a safeguarding and data-protection measure and is not intended to prevent an account from being cancelled.
We are also concerned by the suggestion that Your Brand Cover deliberately targets or “preys on” vulnerable adults. This is not how we expect our customers to be treated, and any concerns regarding the original sales call can be investigated, including reviewing the relevant call recording and account history.
We would welcome the opportunity to deal with this directly and ensure that your mother’s account is handled appropriately. Please contact us at info@yourbrandcover.com so the matter can be formally reviewed.
Kind regards,
Your Brand Cover
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