Spoke with Sam yesterday and he was super helpful and as I was a difficult customer!he has plenty of patience and great advise! Also makes your plan for cover extremely clear. Great customer service.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had a really positive experience with Cover It. The gentleman called Daniel I spoke to was extremely kind, helpful and professional, and took the time to explain everything clearly. I’m going t... Toon meer
Bedrijf heeft geantwoord
Brilliant chat with Austin and got the insurance we needed he was polite, friendly and very helpful with myself and my wife I have moved from one company to this company on looking through and listen... Toon meer
Bedrijf heeft geantwoord
Louis, who called me this morning, 4/9/26, was polite, friendly and professional, We had a nice general chat alongside the purpose for the call. Everything was explained and I am happy with the produc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Get Rapid Repairs, Free Servicing and Free Appliance Upgrades included in your cover. Your Brand Cover – The Appliance Cover Specialists At Your Brand Cover, we’re committed to delivering better service, better value, and complete confidence when it comes to protecting the appliances you rely on every day. Our core values — Fairness, Trust, Value and Reliability — guide everything we do. Millions of households across the UK choose appliance cover for the reassurance it brings. With Your Brand Cover, you can relax knowing your protection is backed by a company that puts customers first and is dedicated to keeping your home running smoothly. For a simple, affordable monthly cost, we take care of the stress of repairing or replacing your essential appliances. No hassle, no worry — just dependable support whenever you need it.
Contactgegevens
Verenigd Koninkrijk
- www.yourbrandcover.com
4,6
Uitstekend
517 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Daniel was exceptionally helpful
Daniel was exceptionally helpful, with a jolly, happy persona. Everything was explained carefully and clearly to me and I would have no hesitation in recommending him and the company.
5 augustus 2026
Antwoord van Your Brand Cover
Dear Claire,
Thank you for your wonderful review. We're delighted to hear that Daniel's cheerful and friendly manner made such a positive impression, and that he took the time to explain everything carefully and clearly.
It's fantastic to know you would recommend both Daniel and Your Brand Cover. We'll be sure to pass your kind comments on to him.
Kind regards
Your Brand Cover
Your caller Alfie was very helpful and…
Your caller Alfie was very helpful and explained everything that's why I took out the cover
4 augustus 2026
Antwoord van Your Brand Cover
Dear Mike,
Thank you for your wonderful review. We're delighted to hear that Alfie was so helpful and took the time to explain everything clearly. It's great to know that his friendly and informative approach gave you the confidence to choose Your Brand Cover.
We'll be sure to pass your kind comments on to Alfie.
Kind regards
Your Brand Cover
I was talking to a member of staff…
I was talking to a member of staff named Daniel and he explained everything clearly and took me through each and every step in a precise manner.
4 augustus 2026
Antwoord van Your Brand Cover
Thank you for your wonderful review!
We're delighted to hear that Daniel explained everything clearly.
Providing clear, helpful service is something we take great pride in, so it's fantastic to know you had such a positive experience.
We'll be sure to pass your kind comments on to Daniel.
Kind regards
Your Brand Cover
EXCELLENT
Your staff member was so nice,friendly and explained everything in full. Moving to your company was the best I have had easy to understand and any questions I had were answered straight away. Unfortunately I have forgotten the man's name. Recommend to everyone
3 augustus 2026
Review zonder uitnodiging
Antwoord van Your Brand Cover
Dear Miss Adamson,
Thank you for your wonderful review. We're delighted to hear that our adviser was friendly and helpful, making your switch to Your Brand Cover such a positive experience.
It's fantastic to know all of your questions were answered and that you would recommend us to others. We really appreciate your kind words and your recommendation.
Kind regards
Your Brand Cover
Megan was extremely patient explaining…
Megan was extremely patient explaining everything to me. Lovely girl so cheery and polite and knowledgeable.Look forward to receiving my documents and joining the company.
31 juli 2026
Review zonder uitnodiging
Antwoord van Your Brand Cover
Dear Rachel,
Thank you for your wonderful review. We're delighted to hear that Megan was cheerful and knowledgeable.
It's lovely to know you've chosen to join Your Brand Cover, and we hope you're happy with your cover.
We'll be sure to pass your kind comments on to Megan.
Kind regards
Your Brand Cover
For the person call me today
30 juli 2026
Antwoord van Your Brand Cover
Dear Daniel,
Thank you for taking the time to leave a review. We're pleased to hear that the person who called you provided a positive experience.
We appreciate your feedback and are grateful you chose Your Brand Cover.
Kind regards
Your Brand Cover
Antwoord van Your Brand Cover
Dear Emma,
Thank you for your review. We're delighted to hear that you found our team helpful.
We really appreciate you taking the time to share your experience. Thank you for choosing Your Brand Cover.
Kind regards
Your Brand Cover
Cancellation turn around
I initially contacted support with every intention of cancelling my plan because I simply couldn't afford it. I expected a straightforward cancellation, but instead I spoke with Dylan, who completely turned the situation around.
Dylan is the very personification of exceptional customer service. Rather than simply processing my cancellation, he took the time to understand my circumstances, consolidated all of my devices onto a single plan, and applied a generous discount that made the service affordable again.
He went absolutely above and beyond. At no point did I feel pressured—he simply listened, understood my situation, and found a solution that genuinely worked for me.
I came into the call expecting to leave as a former customer. Instead, I left genuinely grateful. There are very few occasions where someone delivers service so exceptional that you're almost lost for words, but Dylan managed exactly that.
A huge thank you to Dylan for his professionalism, empathy, and willingness to go the extra mile. He's a real credit to the company.
27 juli 2026
Antwoord van Your Brand Cover
Dear Dylan,
Thank you so much for taking the time to share your experience. We're delighted to hear that Dylan took the time to understand your circumstances and was able to find a solution that worked for you without any pressure.
Providing service that's built on listening, understanding and finding the right outcome for each customer is exactly what we strive for, so it's wonderful to know Dylan made such a positive difference.
We'll make sure your fantastic feedback is shared with him, and we're sure it will mean a great deal.
Thank you for choosing to stay with Your Brand Cover, and we look forward to continuing to support you.
Kind regards
Your Brand Cover
The level of customer service I…
The level of customer service I received is absolutely brilliant. This morning,my call was answered within 30 seconds by an extremely nice gentleman. As I was already an existing customer,he was able to get my details on screen very quickly. I wanted to add a new appliance to my existing cover which was done very quickly. However,at no point did it feel rushed. At every opportunity I have I am proud to recommend the company
27 juli 2026
Antwoord van Your Brand Cover
Dear Mr Croman,
Thank you for your wonderful review.
We're delighted to hear that you received such brilliant customer service and that your call was answered so quickly.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
Kind regards
Your Brand Cover
Good experience
Alfie Pate was excellent in his advice and his knowledge of the product and answered all my questions. There was no hard sell or urgency to accept. Saved a lot of money by switching to your brand cover and all documents were sent straight away.
23 juli 2026
Antwoord van Your Brand Cover
Dear Miss Curran,
Thank you for your wonderful review. We're delighted to hear that Alfie Pate provided excellent advice and took the time to answer all of your questions.
It's fantastic to know you felt under no pressure and were able to save money by switching to Your Brand Cover. We're also pleased that your documents were sent through promptly. We'll be sure to pass your kind comments on to Alfie.
Kind regards
Your Brand Cover
Daniel helped me get cover for my…
Daniel helped me get cover for my washing machine, he was informative and polite throughout the call
24 juli 2026
Antwoord van Your Brand Cover
Dear Mrs Russell,
Thank you for your wonderful review. We're delighted to hear that Daniel was polite throughout your call and helped you arrange cover for you.
We'll be sure to pass your kind comments on to Daniel. Thank you for choosing Your Brand Cover.
Kind regards
Your Brand Cover
Very kind helpfull guy and was clear…
Very kind helpfull guy and was clear with helping me with my concerns and guided me in right direction to sort it all out too!
My confusions and probs were helped a lot.!
15 juli 2026
Antwoord van Your Brand Cover
Dear Tracey,
Thank you for your wonderful review. We're delighted to hear that our adviser was kind and took the time to address your concerns.
It's great to know we were able to help resolve your questions and make everything clearer for you. We really appreciate you taking the time to share your experience.
Kind regards
Your Brand Cover
After my one star on Saturday I…
After my one star on Saturday I just wanted to say I have spoken with conner and dillon today the problem was to do with a I I believe everything is sorted now and im happy with whats happening from now on thanks to dillon and conner today look forward to carrying on with them thanks brian marshall
20 juli 2026
Review zonder uitnodiging
Antwoord van Your Brand Cover
Dear Mr. Marshall,
Thank you for taking the time to update your review. We're really pleased to hear that Conner and Dillon were able to resolve the issue for you and provide the support you needed.
We really appreciate your patience while this was being sorted, and we're delighted to know you're happy with the outcome. We'll be sure to pass your kind comments on to both Conner and Dillon.
Kind regards
Your Brand Cover
Daniel was very polite and friendly and…
Daniel was very polite and friendly and explained everything clearly. He explained the next steps and when these will be taken. I was very satisfied with the information i was provided with.
17 juli 2026
Antwoord van Your Brand Cover
Dear Jean,
Thank you for your wonderful review. We're delighted to hear that Daniel was friendly and took the time to explain everything clearly.
It's great to know you felt well informed and satisfied with the service you received.
We'll be sure to pass your kind comments on to Daniel.
Kind regards
Your Brand Cover
Fantastic service
The lady, was very friendly and patient with me, she managed to do me a better deal to help me so that I could afford the payments.
16 juli 2026
Antwoord van Your Brand Cover
Dear Marie,
Thank you for your wonderful review. We're delighted to hear that our adviser was friendly, patient and able to help you find a more affordable option that suited your budget.
Finding the right solution for our customers is very important to us.
We really appreciate you taking the time to share your experience.
Kind regards
Your Brand Cover
Asked for a dishwasher repair and the…
Asked for a dishwasher repair and the engineer was here next day as they cannot fix the fault have been offered a new replacement which is excellent but have to pay delivery charge which I thought would be included in insurance to , but not to fussed just need a working one .
Overall good service and quick replacement just shame about delivery charge .
16 juli 2026
Antwoord van Your Brand Cover
Dear Jean,
Thank you for taking the time to share your experience. We're pleased to hear that your engineer visit was arranged so quickly and that, when the dishwasher couldn't be repaired, a replacement was offered without delay.
We appreciate your feedback regarding the delivery charge and understand why you expected this to be included. Your comments are valuable and will be shared with the team as we continually look for ways to improve our service.
Thank you again for your kind words, and we hope you enjoy your new dishwasher.
Kind regards
Your Brand Cover
Its a cheaper option
Its a cheaper option , instead of the one i was covered before , and also helpful on the phone
14 juli 2026
Antwoord van Your Brand Cover
Dear Robert,
Thank you for your review. We're delighted to hear that you found our cover to be a more affordable option and that you received helpful service over the phone. Providing great value alongside helpful support is something we always strive for.
Kind regards
Your Brand Cover
Excellent experience
My agent (Daniel) was very polite, patient and helpful. He was able to answer my questions quickly and politely.
Excellent experience
14 juli 2026
Antwoord van Your Brand Cover
Dear Naomi,
Thank you for your wonderful review. We're delighted to hear that Daniel was polite, patient and helpful, and answered all of your questions clearly.
We'll be sure to pass your kind comments on to Daniel. Thank you for choosing Your Brand Cover.
Kind regards
Your Brand Cover
I was with them wash machine broke…
I was with them wash machine broke tried to ring them no reply what’s then dry broke tried to ring them no reply again so iv cancelled with them I’m not paying for cover I can’t claim scam I think and now they want 25.00 cancelled fee there not getting anything
11 juli 2026
Review zonder uitnodiging
Antwoord van Your Brand Cover
Dear Customer,
Thank you for taking the time to leave your review.
We are sorry to hear that you feel disappointed with your experience.
Having reviewed your account, we can see that your call was made at approximately 4:00pm on a Sunday, outside of our published opening hours. While our telephone lines are closed during this time, our website includes an online claim form that can be submitted 24 hours a day, and our answering service also advises customers to email us so that we can deal with their enquiry as soon as we reopen.
We appreciate that experiencing a breakdown is frustrating, however we are unable to find any evidence that you attempted to submit a claim using either of these alternative methods before cancelling your policy.
Regarding the £25 cancellation fee, this is set out in the Terms and Conditions agreed to when the policy was taken out and applies to cancellations made outside of the cooling-off period.
If you would still like us to review your concerns, please contact our Customer Relations team with your policy details and we will be happy to investigate the matter further.
Kind Regards,
Your Brand Cover
I had a conversation with a lovely man…
I had a conversation with a lovely man called conner he was extremely helpful went out of his way to solve my issue and was very polite and kind. He worked in customer services
8 juli 2026
Antwoord van Your Brand Cover
Dear Shirley,
Thank you for your wonderful review. We're delighted to hear that Conner was so helpful and went above and beyond to resolve your issue. It's great to know that his polite and kind approach made such a positive difference to your experience.
We'll be sure to pass your kind comments on to Conner and the Customer Services team.
Kind regards
Your Brand Cover
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