Zoe Kay Jewellery Reviews 

194
•
TrustScore 4 uit 5

4,0

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

My order was confirmed straightaway My next communication was to say it was out for delivery with a tracking number. My bangle arrived safely, within 4 days and well packaged with no faults. It’s... Toon meer

Beoordeeld met 4 van de 5 sterren

I placed my order before reading these reviews and was worried I’d been scammed especially as hadn’t had an update on dispatch several days after order confirmation. However, I got an immediate respon... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Terrible. Avoid at all costs. Placed an order last Wednesday all be it late on. Still no delivery, no confirmation email of purchase sent either. Tried several times to contact and got nowhere. Doubti... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Absolutely pleased in every way regards quality of my recent purchase of a 2mm white gold box chain. Delivered in double quick time as well. My only moan (hence 4 stars not 5) would be it was a... Toon meer

Bedrijfsgegevens

  1. Sieradenwinkel

Geschreven door het bedrijf

We are a boutique online jewellers. At www.zoekayjewellery.co.uk customers will find an extensive collection of diamond, gold and silver jewellery, for every occasion and budget. We also offer free delivery on all orders.


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

194 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 75% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,0

Alle reviews

(194)

19 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Faulty Necklace - No Refund

I received a faulty necklace from this company; the clasp / chain broke the first time it was put on. We sent details and a photo and then returned the item in the post as per the company's request. It has been 3 months now and they are not responding to multiple attempts to contact them.

10 maart 2021
Review zonder uitnodiging
Logo Zoe Kay Jewellery

Antwoord van Zoe Kay Jewellery

Dear Mrs Paget

Thank you for your email.

We are very sorry - we have no record of receiving the returned chain.
And as a tracked service was not used by yourself – we have no way of checking its status or contacting Royal Mail about it as being a lost item.

We therefore are not really in a position where we can exchange the chain – since the chain has not been received back to us.

As a business – we cannot simply take an email as confirmation this has been sent back to us.
We need the goods back – or at the very least, a way to track so we can dispute with the courier if this does not safely return to us.

That said, on this occasion (and as goodwill) we will send out a replacement chain to the order address.

This will be shipped by Royal Mail (Tracked) tomorrow.

If we can be of further assistance please let us know.

Kind Regards

Zoe Kay Jewellery
Telephone: 0800 644 0625
www.zoekayjewellery.co.uk

Beoordeeld met 5 van de 5 sterren

Good company

Very good company to deal with, helped with sending links to various requests.
I ordered a crucifix which was totally what I expected, the chain that came with it was very thin and flimsy , this was for a man and was not of any use.

15 februari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

An excellent company to deal with

An excellent company to deal with. I had quite a few queries before I made my purchase and the customer service response was excellent. I bought a lovely white gold chain which I feel represented good value for money & is a beautiful piece of jewellery.

13 februari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Beautiful locket

Ordered a locket in memory of my dad. It is a beautiful piece of jewellery, which included engraving. Had to wait as it was out of stock but this was communicated shortly after ordering so I knew when to expect it. Thank you. I would purchase from Zoe Kay again.

11 februari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I would recommend anyone to shop at Zoe…

I would recommend anyone to shop at Zoe Kay the staff are amazing and so responsive. I bought my partner earring for Christmas unfortunately he had already bought a similar pair. Zoe’s response to the refund was swift and easy. I would defiantly use them again. Thank you!!!

30 januari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

What an excellent customer service

What an excellent customer service, I ordered a ring for my son's birthday. Unfortunately it wasn't suitable, despite it being a sweet piece of jewellery. I returned the item and was refunded immediately. Will definitely use Zoe Kay again.

29 januari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely beautiful jewellery

Ordered a locket and charm bracelet for my daughter's 21st. They are absolutely beautiful, we are so happy with our purchase and the customer service was next to none. We highly recommend and we will definitely be using Zoe Kay jewellery again.

18 januari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

So impressed wonderful items well worth…

So impressed wonderful items well worth the money and will definately buy from here again. Very Fast delivery ordered on the 22nd and received the 24th of December so even around this busy period the items came super fast as they make sure it's the guaranteed time option. I ordered a size which was too small and the efficiency of the return was super impressive and very fast. Overall they have gained trust in myself and I would tell anyone to use them you won't be disappointed. Thankyou so much zoe kay ❤️

12 januari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Received my order

Received my order, quick delivery Judy in time for Christmas! Will be back again soon, thanks Zoe Kay jewellery

25 december 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Exceptional Customer Service

Zoe Kay have been absolutely fantastic throughout. They were informative and supportive whilst I was choosing my chain online. Unfortunately, the one that I selected wasn't exactly what I was looking for when I received it. Zoe Kay arranged an exchange and the turnaround on this was very quick and easy. When the second item arrived, it was the wrong length. Upon informing Zoe Kay they couldn't have been more helpful and apologetic. They sorted the problem quickly and professionally - they also refunded my postage for the item. The chain that I now have is perfect - great quality and a great price! Their communication and customer service throughout have been exceptional - I will certainly be recommending them to friends and shopping with them again. Well done Zoe Kay!

18 december 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I received excellent customer service…

I received excellent customer service when I ordered my earrings from Zoe Kay Jewellery they arrived on time and were beautifully presented, I would highly recommend this business and will be ordering again very soon. 10/10

8 december 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Beautiful products and excellent service!

I purchased an item of jewellery for my mum for this Christmas coming up.
The service I received was excellent and the product arrived promptly and was in perfect condition. I can’t wait for my mum to see it!
I will definitely be shopping here again!

6 december 2020
Review zonder uitnodiging

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