My order was confirmed straightaway My next communication was to say it was out for delivery with a tracking number. My bangle arrived safely, within 4 days and well packaged with no faults. It’s... Toon meer
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I placed my order before reading these reviews and was worried I’d been scammed especially as hadn’t had an update on dispatch several days after order confirmation. However, I got an immediate respon... Toon meer
Bedrijf heeft geantwoord
Terrible. Avoid at all costs. Placed an order last Wednesday all be it late on. Still no delivery, no confirmation email of purchase sent either. Tried several times to contact and got nowhere. Doubti... Toon meer
Bedrijf heeft geantwoord
Absolutely pleased in every way regards quality of my recent purchase of a 2mm white gold box chain. Delivered in double quick time as well. My only moan (hence 4 stars not 5) would be it was a... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are a boutique online jewellers. At www.zoekayjewellery.co.uk customers will find an extensive collection of diamond, gold and silver jewellery, for every occasion and budget. We also offer free delivery on all orders.
Contactgegevens
POBox 652, PR6 6PF, Chorley, Verenigd Koninkrijk
- 0800 644 0625
- info@zoekayjewellery.co.uk
- www.zoekayjewellery.co.uk
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Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Slight delay in the order due to the…
Slight delay in the order due to the last one in stock being damaged, took around 2 weeks for it to arrive in store but once shipped it arrived next day. Very happy with my necklace exactly what I was after.
I ordered a 9ct white gold pendant…
I ordered a 9ct white gold pendant necklace with a personalised picture for my mums birthday and am beyond pleased with the necklace . Can’t thank the company enough
CONSISTENT QUALITY FROM ZOE JEWELERY.
AGAIN, ANOTHER VERY WELL DESIGNED INITIAL RING FROM ZOE. YES, VERY HAPPY AND CONTENTED WITH MY 2ND GOOD QUALITY RING FROM ZOE JEWELERY. JIM BYRNE.
Absolutely beautiful is all I can say
Absolutely beautiful is all I can say. I bought a gold angel wing necklace for my best friends 40th the pictures really don’t do it justice it’s so much better. Would I recommend? Definitely. X
Great product at a great price.
Great product at a great price.
Superfast - delivered next day.
Thank You.
A+ Recommended.
Faulty Necklace - No Refund
I received a faulty necklace from this company; the clasp / chain broke the first time it was put on. We sent details and a photo and then returned the item in the post as per the company's request. It has been 3 months now and they are not responding to multiple attempts to contact them.

Antwoord van Zoe Kay Jewellery
Good company
Very good company to deal with, helped with sending links to various requests.
I ordered a crucifix which was totally what I expected, the chain that came with it was very thin and flimsy , this was for a man and was not of any use.
An excellent company to deal with
An excellent company to deal with. I had quite a few queries before I made my purchase and the customer service response was excellent. I bought a lovely white gold chain which I feel represented good value for money & is a beautiful piece of jewellery.
Beautiful locket
Ordered a locket in memory of my dad. It is a beautiful piece of jewellery, which included engraving. Had to wait as it was out of stock but this was communicated shortly after ordering so I knew when to expect it. Thank you. I would purchase from Zoe Kay again.
I would recommend anyone to shop at Zoe…
I would recommend anyone to shop at Zoe Kay the staff are amazing and so responsive. I bought my partner earring for Christmas unfortunately he had already bought a similar pair. Zoe’s response to the refund was swift and easy. I would defiantly use them again. Thank you!!!
What an excellent customer service
What an excellent customer service, I ordered a ring for my son's birthday. Unfortunately it wasn't suitable, despite it being a sweet piece of jewellery. I returned the item and was refunded immediately. Will definitely use Zoe Kay again.
Absolutely beautiful jewellery
Ordered a locket and charm bracelet for my daughter's 21st. They are absolutely beautiful, we are so happy with our purchase and the customer service was next to none. We highly recommend and we will definitely be using Zoe Kay jewellery again.
So impressed wonderful items well worth…
So impressed wonderful items well worth the money and will definately buy from here again. Very Fast delivery ordered on the 22nd and received the 24th of December so even around this busy period the items came super fast as they make sure it's the guaranteed time option. I ordered a size which was too small and the efficiency of the return was super impressive and very fast. Overall they have gained trust in myself and I would tell anyone to use them you won't be disappointed. Thankyou so much zoe kay ❤️
Received my order
Received my order, quick delivery Judy in time for Christmas! Will be back again soon, thanks Zoe Kay jewellery
Lovely locket
Lovely locket! Also Zoe Kay Jewellery customer service was outstanding. I highly recommend! Thank you
Excellent piece of jewellery
Excellent piece of jewellery, solid,heavy white gold mens necklace. Vaule for money.I could not be happier.Excellent service.
Exceptional Customer Service
Zoe Kay have been absolutely fantastic throughout. They were informative and supportive whilst I was choosing my chain online. Unfortunately, the one that I selected wasn't exactly what I was looking for when I received it. Zoe Kay arranged an exchange and the turnaround on this was very quick and easy. When the second item arrived, it was the wrong length. Upon informing Zoe Kay they couldn't have been more helpful and apologetic. They sorted the problem quickly and professionally - they also refunded my postage for the item. The chain that I now have is perfect - great quality and a great price! Their communication and customer service throughout have been exceptional - I will certainly be recommending them to friends and shopping with them again. Well done Zoe Kay!
I received excellent customer service…
I received excellent customer service when I ordered my earrings from Zoe Kay Jewellery they arrived on time and were beautifully presented, I would highly recommend this business and will be ordering again very soon. 10/10
Exceptional service.would definitely…
Exceptional service.would definitely recommend. Already planning my next purchase. They have really exceeded my expectations.Thank you kindly
Beautiful products and excellent service!
I purchased an item of jewellery for my mum for this Christmas coming up.
The service I received was excellent and the product arrived promptly and was in perfect condition. I can’t wait for my mum to see it!
I will definitely be shopping here again!
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