Xplore Reviews 

Knowledgeable but friendly staff

I’m pleased with my service with Xplore, and when I need help, the representatives are kind, quick, and knowledgeable. I’ve been with them for a few years now and I am quite happy with my provider.

The booking was made by phone and was very seemless. The technician showed up on time and was very professional and courteous. After checking the system, he was very concise on how the system worked along with its advantages and disadvantages which were acceptable. Overall, an excellent experience!

Having 3 issues or changes I. needed assistance with I had to deal with 3 seperate agents who all performed their respective duties with the utmost kindness,knowledge patience and professionalism. Kudos to Xplore for their employee selection particularly with these 3 whom deservedly should be recognized for their exemplary service and representation of this company!!! Thumbs up 👍👍👍

Troy was very nice to deal with. A people person, a dog person and very easy to talk to.

Great internet service. O complaints.

We just had a service and the technician explains what he has done. He does the best that he can because we live in a very wooded area.

Internet service exceeded expectations and the support from Xplore has been excellent.

The technician was able to trouble shoot our WiFi connection service, quickly and efficiently.

Our call was answered very quickly. Our agent was very friendly and polite and was knowledgeable and he helped us very efficiently.
We would and have always recommended Xplornet for years now

The technician is an extremely good at his job. He love his work & his mannerisms of calmness, patience, guidance shows in all the interaction…… I will be talking to someone about changing from the services they were speaking to me…… I will be saying how satisfied I have always been with Xplore

Friendly, understanding service.

I've been a customer of Xplornet for a while now and called in for help on occasion. Delt with several different representatives and they all had in common friendly, curtious, helpful nature and took care of all my needs right away. Always a wonderful experience. The service and equipment has always worked great with no interruptions. Best customer experience I have ever had.

Good service and a quick fix, txs

Agents are all easy to speak with and I love the fact your are Canadian based company.

Being a senior and not that familiar with computers, I appreciated the helpful advice, where she tirelessly walked me through all of the steps to get on line again. Thank you so much.

Scheduled to have a site visit/installation performed last week. Took the afternoon off, but they never showed up. . . I've also left several messages with the sales agent who booked the appointment [sarah.oniwinde], no return phone call as yet!

Happy to have found this site and read the reviews. .Xplore can take a hike as far as I am concerned!

Was a customer for over 10years. Very expensive, terrible customer service even by the standards of the day. It's not all bad though, due to their appalling work from home impossible to hear 'service advisors' I shopped around

I now get the same service from telus for 40% of the cost and no limit use.

Paid for a premium wireless service for 3+ years which was frequently unreliable. Tech support was hopeless and I was usually forced to resolve the problem on my own. In the end, their service dropped down to 35% of average speed performance for 10 days with no technical solutions or repairs provided. Then it was accidentally mentioned that the tower was scheduled for permanent shutdown in 2 weeks, so no repairs would be completed.
No notification of service termination was ever provided. I cancelled the service immediately and switched to a competitor which has been a huge improvement with double the speeds and very consistent service to date.