Xplornet Communications Reviews 

One of the worst decisions I’ve made in my life and am finally thankful to have these crooks to stop taking money out of my account without my consent. When I filed for cancellation they took numerous amounts of funds out of my account for half a year for services I had no access to. They have taken more then $1,500 of my money and they will do the same to you so I suggest doing some actual research for good internet providers and not a company who can’t be trusted or have the proper fundamentals for customer satisfaction. They will “steal” your money, they will give you bad internet services, the customer service is terrible and I feel the need to make sure the same won’t happen to you. If I could describe this company in one word it would be thieves. Only reason the company is alive is because it gets charitable donations from it’s customers.

No internet, no tech support, the only thing reliable about this company is the regular rate increases and diminishing speeds.

Terrible company to deal with. Just finally got my contract canceled after several phone calls over the period of a month. Was with them for 2 decades and when I finally sign on with someone else it's turns out like canceling a gym membership. Keep me on hold for two hours then I get a recorded message that the department is closing for the day and I'm not offered a call back or any other type of correspondence. When I finally talk to someone that can help me and get it done I am told it will be canceled tomorrow and that tomorrow will be the final billing day. Apparently nothing can be done because I didn't try hard enough after my first correspondence so billed another 130 for a service I had already asked for a disconnect. I do not recommend.

If I could give them -5 five stars I would. Internet is absolute garbage, keeps jumping up and down and then it disappears for a while all together. I get better internet with a potato. Unbelievably unreliable service.

Not once will you get the speed that they advertise, more likely you'll sit at about 10% that speed on a good day, and it'll constantly be throttling down to 1% of that. Hopefully starlink pushes them to do better.

Well I had an install date and finally at 4 pm.that day ivkbee they weren't coming so I called and asked if they forgot and they told me there never was anyone scheduled . So the date of next install they bring me a piece of refurbished garbage that didn't work
So the guy leaves comes back in a couple days with a new router, hooks it up and than its garbage internet constantly loses signal so this is constructive true criticism I will never get explornet and tell everyone.d I know not to . Horrible customer service as well .

Horrible internet, even worse customer service. I have been on hold for over an hour and a half after being redirected twice. I’ve been told I’ve been contacted and I have not been.

Absolutely terrible internet service. Ridiculously low speeds and extremely laggy. Once you have signed a contract all customer services falls to the way side and the company is unwilling to help in any issues you may have. You would be better off with no internet rather than signing up with this company.

I have decided to part ways with Xplornet. The service just is brutal. I have talked to 2 people now and am on hold to talk to a 3rd to cancel my service just to cancel. I will be reporting them to the CRTC. Better business ...and who ever else. Do not have anything to do with these crooks. The only thing they are good at is taking your money!!

Internet commonly goes on and off. They said they would give me a discount not a repair , I also have Xplornet phone. First few days of March it started dropping outgoing audio on my calls. 2023-04-16 still not fixed after dozens of calls and many hours wasted. They initially said it was my phone. I tried 3 different phones, The latest I was told they are putting up a new satellite in Sept 2023. Six weeks after phone started failing, still not fixed.

I asked for a quote, received one higher than the website indicated. Said he would advise his manager that the site was wrong..
I asked 3 questions- is there an app to control wifi usage, how far in advance are you booking, and what is the availability. After 20 emails back and forth without those questions being answered, I phoned to set up the appt.
Appt was set up for Sunday. I was told I would get an email confirmation, it never came. Monday I got a phone call from the technician to come by that day. I explained that I would be at work, and would call when it would be possible.
He called again, and again, and I told him again. Then he showed up at my house unannounced while my son was home alone. I tried to call and cancel the install, but they couldn't find it under any of the 3 phone numbers they've been phoning.

The person that did the install put the chord all around my front door and the middle of my house and around the trim. I should have watched him but I thought it was common sense to put the chord up higher by the eves trough so now I have an ugly black chord around 2 sides of my house and across the white trim. They said this was a normal install and will do nothing about it. Also, I cancelled my service after they were trying to charge me a $200 install fee as well but when I called they said it was $59 so had to argue with them about that. Very poor customer service. Do not recommend.

Wow words can’t even describe how I feel about them right now is BUT……I can see clearly why people are going to other options, I though people might have not of given explornet their 100% commitment but I’m now one of the family’s that’s now tired of the excuses as scene and read in the 1 star review. I’ve Been phoning to them for a while now as lived here for 2.5years service going down constantly from day one which I expected it to have some interruptions with storms here and there not every 30mins to 1hr everyday all day- dropping out, done everything they said upgraded my router to re-running wiring to relocate router- still crappy service upgraded to the fullest package now they are telling me I need to pay for tech to come out to upgrade their equipment- I really wanted to try to support local but my family’s time and all of our frustration is worth a lot more than there bs and the might be this or might be that attitude no thanks… good luck explornet order star link. Wait until my roof bill gets sent to them after pulling there useless equipment off my house (wire/dish and replacement of shingles)

phone service is a joke over priced and just a bad exsperience over all. I am stuck with them for now
as only one available in the area for now, but times are a changing and as soon as I can I'm gone

I started getting messages on my phone from xplornet saying they had to UPGRADE my equipment...over and over again. There was nothing wrong or different with my internet BUT I called them back and they sent a TEC out anyway. He told me he pointed my receiver SOUTH instead of NORTH where it was because the tower south was CLOSER. It never worked right again. I called at LEAST FOUR TIMES and am being told I can either pay $125.00 to have a TEC out OR I can buy an insurance plan for $8.00 a month and they will send someone to FIX what they came here and done to my mast. Now I am told they DID NOT upgrade anything...they just turned my receiver south. WHY would they do that, I never asked them to....THEY said they had to do it....NOW I have to pay them to come back and undo what THEY did. Does this sound like someone YOU would like to deal with.....better put a little thought into THAT.

What can I say abiut this company. They are the worst service provider we have ever dealt with. This company loves to place the blame on customers yet their service constantly goes down. They charge over 100.00 a month and speeds more times than not can't reach 10mbps or above.

Customer service is awful. The blame game of these clowns always saying its the customers hardware and not their pathetic service is a joke.

Stay away from this company. They are not worth the frustration.

I've had dial up connections back in the 90's faster than this garbage fire they call internet. I pay $135/month for their LTE 50mbs and barely break 15mbs on a GOOD DAY. The only reason I even signed up with these scam artists was because the other company didn't offer unlimited anymore after the first couple of months of the Pandemic. During the pandemic with 3 kids at a home needing to do schoolwork, they were chewing up the data in no time.

I can't wait until I can get rid of these con-artists and tell them when I cancel exactly what I think of their service and customer support.

Do yourself a favour and save up for Starlink upfront cost. Have yet to hear anything bad from some of the people that have it.

xplore.ca internet was always on and off never stable. Plus customer service technician appointments pretty bad never comes on time. They can forget it’s scheduled. No management when their technician go sick. if you are going to a faraway location just for that appointment it’s likely you will be super disappointed.

When you want to stop your subscription they put you on hold for 30 minutes and more! (I am still on hold while typing this review)

edit: 59 minutes and still on hold

Thay have one tech named ryan . he directly got me fired from my job because of lies and offensive words that he said. Not impressed.