Xplornet Communications Reviews 

Been with xplornet for awhile as we have no other choice rurally. We are now moving at the end of the month and decided not to bring the services with us to our new house. After we said that our internet was no longer working and they said we need to upgrade our equipment and services. Long story short is they are trying to bully us into continuing to use the service because now they have cut our service even tho we are under contract for one more month with them

This company was great and then for about a month my internet has been going out and coming back likes its frustrating my husband has called so many time regarding this and they try to help and we try not to take it out on the people that answer the phone cause it's not there fault but when you come home from work and want to relax and watch TV you can't and it happens every single day around 6pm til about 11pm and to get a person to come out will take about a month or more to come fix there own equipment and we have to pay for the person to come out and fix there equipment it's ridiculous and I've had enough going to a different company this week xplornet is the worst I will never tell anyone to go to them

Been with Xplor for over a year now on several different packages, and the average quality is about the same for each; terrible.

Your speeds will always be inconsistent, no matter how many mb/s included in your package. We're running the DL 60mb/s and UL 6mb/s package, and more frequently do we see speeds DL 7mb/s and UL 0.60 or lower than what we're paying for. The ping is a whole different story of inconsistency... One minute its 95, and a few seconds later it bumps to 5000 and a variety of numbers in between.
Several instances of downtime per week, and DownDetector's map of Xplornet is loaded with outages 24/7.

If you're a regular gamer, streamer, or involved in work phone/video calls via the internet, this is far from the service provider for you. At this point, I'd rather support the C.U.Next.Time Elon Musk is for Starlink than pay for a service that only works 20% of the time. The best thing we ever did with Xplornet was leave.

Awful connection, when going to our cottage trying to turn it on each time there always seems to be a new issue that requires 20-30 minutes. Today it’s been 3 hours and no end in sight as the internet seemingly doesn’t work, the internet was on and working two days ago. Definitely do not suggest this garbage and will be switching to any other company soon

If I could give this company negative stars I would. Absolute catastrophe of an internet provider. I live literally 2 minutes outside of Beaumont AB (still within Edmonton city limits) I was promised 50mb download speed. I don’t even average 20 on a good day. There is also little to no customer service too. DO NOT GO WITH XPLORNET. I also had to post this review on my data because the internet couldn’t handle safari 😭😭

Ah, Xplornet, the beacon of monopoly in the wilderness of no competition. It’s the perfect choice for those who cherish the thrill of unpredictability in their internet connection and savor the long, contemplative waits on customer service calls. If you’ve ever dreamed of an internet provider that actively seeks to dismantle any semblance of quality by absorbing the good ones and assimilating them into the abyss of mediocrity, look no further. And why consider alternatives like satellite providers with their pesky high latency or their association with the likes of Elon Musk? No, no. Stick with Xplornet, where even on the calmest days, you can experience the excitement of a connection as stable as a house of cards in a hurricane. Truly, Xplornet is the provider for those who find joy in the little interruptions of life.

We had internet installed two days ago. The lady accidentally put in a wrong work order for the most expensive package. Upon realizing this, I called to try and get some assistance. I have an email stating that we confirmed the package and verbal confirmation as well. I called again today to get some assistance they put me on hold for a long time. The "survey" came up for the call, I am not sure if someone ended the call. They refuse to admit their mistake. HORRIBLE customer service. DO NOT USE, STAY FAR AWAY!!!!! The agent who sold me the package confirmed yesterday it was supposed to be 69.99 and she is not sure how the more expensive plan got booked. Very disapointed.

xplornet email is so slow to load I might as well stick a stamp on a letter to send my email. The only good news is this year Cogeco are bringing up fibre optic to Augusta Township and we can say goodbye to this awful service. The kicker is the constant note to tell you its going to cost yet another$5 to improve the service, Bad joke.

Absolutely garbage, worked good at first for 500 dollar installation then 150 dollars a month for only 200 Gb! Absolutely a rip off, the gave me an extender and another modem. Garbage. They don’t even come get there.crap now that I’m done with them!!!

The worst you can get.

This service is so unbelievably unreliable and useless I don’t even have words for it. I’m not a tech savvy person but for what they claim to provide I shouldn’t have to be. The people that use this company basically have to because there is no other option. They definitely capitalize on that. So all I can say is if there is any single other option for you at your location please use it because this company is beyond terrible

This internet is ........ It is never working. Kids go to University and we never have reliable internet. When you call you need to have at least an hour of your time while they put you on hold and try to fix the problem. Would not recommend to anybody even if your desprite. Always blames my router-its never there fault!@

Our tower is being shut down in June. We paid 1800 for it 2 years ago, thinking it was a long-term investment. Explore decided to change formats with no customer reimbursement. Now the equipment we do have is not working, even though it's April, and they say there's nothing they can do about it. I asked to switch to their satellite, and it's going to take a month to have that happen.

We had great internet service for a few years using Whispernet, a small Alberta company. Tower was less than half a mile away. When Xplornet took over,then made us switch to another tower 8 miles away. No obstacles interfering with signal. But of course they overload the system with new customers. Us rural folk get bumped off server so we have no internet between 4pm until 8-10 pm. They do this all the time. Now looking for another company B Tyndall, Lousana AB

Didn't provide a technician to fix the outage and still charged me. Wont refund. Wont look at the call I made to the technical support team. And hung up on me.

Have had no internet for 2 days. I am so sick and tierd of calling to just have the same information repeated! They say my internet is working and can see things connected to it but NOTHING is working on my end! I am sick and tierd of doing their job to figure this out. I need a technician to actually come and look!!!!! I am sooooooo annoyed and irritated! 80$ and can't use the internet and then charge me more to have a technician sent out and to have them here for 2 minutes, love having my money stolen!!!!!!

Horrible quality
Pay for UP to 100 mbps and never get above 20. Upload was .06 when I just tested.
for almost 100 dollars a month, it's an absolute joke. switching to starlink soon.

Worst internet provider I've ever dealt with. I lived in Alberta for 27 years and 2 years ago I moved back to Ontario. I signed on with Xplore 6 months ago and I've had to call 3 times to have a service tec come to reset my dish and, I literally live in the edge of Lindsay. Nothing but problems with the actual service and I am now going elsewhere.

We called to cancel their services several times in July 2023 and they still kept charging us. Now they are threatening to take us to collections. We were customers for 7 years and this is the kind of treatment we get. How many times do we need to call and say the same thing for them to understand and cancel the service?

Do not use this company! Hard to reach customer service. Double billing issues. Excuses to cancel service properly when calls made properly. Did not cancel after customer service was aware.