Xplornet Communications Reviews 

Do not give them the time of day, nothing but lies and false promises and absolute terrible internet. Have tried to be patient, and have been a customer for years and do everything they “recommended” including upgrading our package for a more expensive one, then we where told to go buy a new router, then got told no they can’t access our router we need their supplied router. (More wasted money and misinformation from xplore) After getting their router the internet drops out every half hour. Call and tech support says “you’ve had good service that we can see no issues on our end”. Canceling our contract and going to starlink. Rated one star because I couldn’t rate any lower unfortunately.

Wasted my time trying to work with them.

I am writing this from my phone because the internet is down again. We had them once and they were garbage. We switched to swift and it was amazing. They bought swift and its right back to trash again lol. Unusable for work or games. Will replace the instant valley fiber is available. If there is a second option, use that one.

Horrendous company. Unfortunately they have the money to buy up all the little competitors. Customer service is bad. But policies are far worse. They will try hard to force you into giving bank account, credit card details, so they can help themselves to your money. After a fiasco of being overcharged by $500, a very long battle to get it resolved. I will not be giving them free access to my money.
Oh, but it gets way better. Recently they sent a message, if I don’t sign up for pre pay, they will be adding a $83 fee. So a court date is coming, if they do. Don’t trust XploreNet under any circumstance. Once they get access, you will suddenly get many $$ unpleasant surprises. Far from the only one, who has been a victim of XplorNet over billings.

I love Xplornet. I talked to them and they gave me a new plan at a lower price. The service is fantastic.

This is the worst internet provider ever. They set up your systems wrong, take 8+ hours to “fix” your internet, and outright tell you you’re wrong when you have wifi issues. They send third party people to install your internet who don’t know how to install it properly. It’s better to use data than to deal with this company.

Crap service, internet cuts out intermittently at random times during the day and night

Do not give this company a dime

The only good thing about xplore net is that it's fairly cheep. Other than that the internet goes out any time the weather is remotely bad. It's not near as good or as fast as they claim. My parents got it because it was half the price of bell (were in the Country) and it rarely works and always cuts out at random and then it'll just be off for a couple hours. Never had this experience with our last provider and it's especailly annoying when I'm trying to do school. Don't get it!!

We have xplornet for our business and it is absolutely terrible! We have had little to no signal now for a week. They say they can come out in a week. We're stuck with them because of the area. Desperately trying to get with another provider. Hopefully NWIC as they have better customer service, but I might have to bite the bullet and look into Starlink.

GARBAGE....to sum Xplornet up in a word. I had xplorenet a couple years back. During the 2 years I was stuck with them dew to no competition there were constant outages (as much as 1-2 days worth a week), very low speeds (they advertised up to 50 Mbps and I vary rarely got much above 2 Mbps. We couldn't stream more then one Netflix show at once in the house. I was told by one of their staff that my broadband was being throttled because we were using too much even though I was paying for "unlimited". I am so much happier with my current provider.

As I live in the country my only choice at the time was xplorenet. And to be truthful, the first year my service was exceptional. However after the first year they sent out a service guy to do mandatory inspection and upgrades. Our service after that was poor always disconnecting and when good only allowing one person to use wifi at a time. I called multiple times to complain and was told there was nothing they could do. Also would not credit us for periods of no service. After 4 years (as poor service was better than no service) they said we could change to satellite internet although would no longer be unlimited. I asked them since we have had poor documented service for years would they wave the installation fee and was told it wasn’t possible so I purchased Starlink as I felt that was the least they could do for us. I then called today to have our service disconnected and then was told if I stayed with them they would give me two months free service and wave the installation fee to go to satellite. Why weren’t they willing to help us prior to this?

Do not do it. I’ve had Internet for two months now and probably five days of good signal. The rest for satellite is absolutely crap.
Customer service may not so much

Go somewhere else you’ll get better services and probably a much better rate

I do not recommend I do not recommend
Sh!tty service all around

awful service, promised better speed and never received. they refused to send out a technician to solve the problem. awful customer service.

I have been with these clowns for about a year. I think I have called 15 to 20 times about my signal speed going down as low as 1.9 mbps. Tonight it came up on an internet speed test as zero signal detected. When I had the signal speed of 1.9 last Friday, buddy told me that there were to many trees and birds flying around. There are no trees around my dish. So tonight, buddy promised me a 40 dollar credit, that has been promised before but never shows up. I will be looking for a new service tomorrow. Hey, Xplornet! Explore this.

Horrible client experience, the rep guaranteed us service after I told him about our challenging location with trees and at the bottom of a hill. Could get a time confirmation til the day of, I had to chase it down. Tech showed up, great guy, tried hard but no SW opening through trees. Because no install tech made trip for nothing and didn’t get paid. Xplore Internet, horrible experience, oh now I need to start my research for internet again.

I waited all afternoon for a tech that never showed up. Then I waited on hold for 2 hours
This company is total crap.
My internet hasn’t worked right for the last 3 weeks. At 6:00 pm it goes down and I get the circle of death.
If you have any other options do not I repeat go not deal with this company

Can I rate this internet service as zero stars? This company not only throttles your internet speeds, but likes to schedule maintenance without informing their customers. 2 nights in a row now, the internet has gone out at exactly 12AM. Any amount of weather coming in? No internet for you. Do you want to stream a video and play a game at the same time? Not enough band width. I am hard-wired into the modem and have an upload speed of 1.14mbps. Dial-up is faster for heavens sake!

Was happy to get internet from my rural town, things were good for a couple years. Things went for a s&%t this year, I called to get a service agent out to fix it. 3 and a half weeks for someone to come. Well, ordered starlink and it's here before their service company. Lol. Bye bye xplore, I wont miss you or your horrendous service. Say hi to blockbuster when you hit the outhouse floor and both your companies have gone bankrupt. Absolute garbage. Oh, by the way, enjoying 100 mbs from starlink, for 3
dollars more a month. It's the absolute king of rural Internet. Xplore, of someone gave me 1000 of your stocks, I'd consider that an act of aggression and act appropriately. Do better.

Xplornet is one of the most pathetic excuses for an internet company that I’ve ever had the displeasure of being forced to use. Allison Lenehand, CEO of this cesspool of poor quality and even worse customer service, is a man who I can tell was born without a spine and raised without morals. The poor internet connection that Xplornet slaps in the face of customers is so flimsy, so incompetent, and so weak that it has forced me to plan my internet use around the weather. Because if even the slightest rain or wind disturbs it, the connection breaks down instantly, in a similar nature to that of a spoiled bourgeois child who received the wrong toy at Christmas time. To take advantage of people with no other options due to their circumstances by lynching them of their hard earned income with this disgusting level of disservice is a crime that, while not brutal or severe, is so morally malicious and scorn inducing that I’m left appalled and enraged whenever I attempt to use the internet for even the simplest of tasks. Lenehand, you sir, disgust me, and make me lose faith in the goodwill and sanity of mankind.

Edit: I apologize, my information was slightly outdated. Lenehand resigned from CEO and became senior advisor to the companies board in September of 2023. As far as I know, Francis Shammo, former chief financial advisor of Xplornet is the new head of the company. Which ironically makes sense. Of course a money hungry snake would be the head of this corporation. Why else would we, the people, be receiving such revolting service?

They should close an refund every one it's the worse internet in Canada must be paying off the liberal government some law firn should start a class action lawsuit against them