Xplornet Communications Reviews 

DO NOT USE THIS COMPANY, JUST RECEIVED 5 DAYS NOTICE THAT THEY WILL NOT BE SERVICING THIS AREA, TALKED WITH THEIR CUSTOMER SERVICE "LORI' NOT HELPFUL, SAID EMAILS SENT SEPTEMBER & OCTOBER """"NOT"""" WE DID NOT RECEIVE THEM, SO MUCH FOR THEIR INTERNET SERVICES WHEN THEIR OWN EMAILS DO NOT GET TO YOU. AS FAR AS I AM CONCERNED, THEY OWE 3 MONTHS CREDIT FOR LACK OF NOTICE. SAVE YOURSELF SOME GRIEF, YOU MAY THINK YOUR SAVEING MONEY, THEY ARE JUST WAITING TO SCREW YOU. I WILL CONITINUE TO POST UNTIL WE RECEIVE A CREDIT, I WILL CONTINUE UNTIL THAT POINT TO WARN PEOPLE TO STAY CLEAR OF YOUR COMPANY. IF YOU WANT ME TO GO AWAY, ISSUE THE CREDIT, IF NOT, GET READY FOR THE RIDE OF REVIEW THAT YOU WILL GET FROM US!!!! WE SIGNED UP 6 MONTHS AGO, THEY KNEW BLOODY WELL THE SATELITE WAS GOING DOWN THEN. BAD FREAKING BUSINESS PRACTICES. YOU ARE COSTING US 200.00 IN ADDITIONAL COST DUE TO LACK OF NOTICE. WE'RE WAITING!!!!!!!!!

If you could put 0 star that's what I would do. Left us with no internet for a week, their team can't do anything. They have to ship a router from their Warehouse in Ontario to Prince Edward Island to fix our problem, don't have any tech that could come and bring another router.

We've been with xplornet for a decade now and I give up.They're unreliable,expensive and download speeds are all over the place.They oversold the towers where we live and when the kids are off school it's pointless and frustrating trying to get on the internet.Instead of improving their "service" it's getting worse.
We live in a rural area with few options which is the only reason we have stayed with them so long.

They claim to be a Canadian company never once have I got a Canadian who speaks English on the line. Every time my internet is down I have to be home and spend an hour on the phone dealing with it.I don't know why they can't fix it on their end.

Your company needs a good shakedown, from top to bottom. I called and wanted my bill to go back to what it was and warned I would be moving if it didn't happen.
I got a call for the Loyalty Dept and said 'No Problem' but it was too late I had already contacted TELUS.
My last bill is ridiculous. I pay you too much and then I have to wait to be reimbursed ... What kind of stupidity is this?
I will not be returning to Xplornet and will not recommend you as I have in the past. You have lost a customer.

Xplore contacted me to say that my signal was not meeting quality of service and ws sending a technician to review my install. Jake showed up from Advance tek and supplied new router (Free) and did testing of service explained the process to get logged into new router and everyting is running smoother then before

I have had service two weeks has not worked. Tell me 10 days before they can get someone out to work on it very dissatisfied. Moving to Starlink

I switched from Xplornet to starlink. Besides Starlink is a lot faster it is easier to manage with just clicks on the website within my account. I try to cancel my Xplornet service since about 3 month. They just ignoring anything I do.

Stay away from this " company "

The worst company I’ve ever dealt with. Not only is their service the worst in the country, I’ve been trying to cancel my internet since August. Five phone calls so far and they say yeah it will be cancelled for my Visa to be charged for yet another month. I don’t even live at the location anymore. They’re criminals, literally.

Absolute disaster for an ISP, so frustrated paying for this crap. They bought out the only other provider (CCI) and then promptly shut down the tower. Now I get an email saying they are increasing the cost per month... OMG what crooks.

If I could give this company a negative rating I would! it is the worst internet I've ever dealt with, customer service is horrible, their tech that come to your home is horrible! there isn't one thing I can say that is good about them - They are all I have in this area other than starlink which is going to have to be the solution!

Got a 50mps package and runnng at 8-10 why?

I wouldn’t give it a single star if the that was an option! Cancelled our service in April of 2023 it’s on your records! Quit charging our account for a bit now they’ve started taking payments out of my bank account again!

Had this sketchy internet service for about 2 years. In the last 6 months we lose internet at least every 2 weeks and end up getting a tech down to look at it. It's slow, and rarely a day goes by without connection issues. We are getting starlink in a few days! This company should not be allowed to charge for this terrible service.

They have shut down our internet, We did not miss a payment. They just couldn't maintain the infrastructure.
Will they fix it? I have no idea. Will they?
Even tell us what they're doing hell no.

This is the WORST SERVICE I'VE EVER HAD. Forget working from home with this internet. Your job ends up being TRYING TO GET THE INTERNET TO WORK. The ONLY thing this company has going for them is their Tech, Dennis. I have to stream my phone data in order to get internet. I've had to use this company for a year now and they are useless!!!!! I live on the coast and they blame the RAIN!

Had to use them as they were the only ones available in my remote area. Internet was always on and off.
Switched to Rogers...no problems now.
When I went to cancel they gave me the same $ amount...umm no thank you. Wants $125.00 + tax to take down the dish off my roof!

Don't use just don't use