X Suit Reviews 

I will sadly have to join in on the list of negative experiences, this company is providing to customers.

I have ordered a Mesh Ear-loop (Black) mask and 10 x xMask Filter Refill on the 29/04 at 23:19.

Yesterday on 08/05, I wrote an e-mail questioning their customer services, why 1,5 week had passed, without me hearing anything, nor am I being sent a shipping notification.

Today i've received an e-mail back from an xSuit employee, who's not interested in writing his/her name on the response - saying that they are busy, and that they first expect to ship the xMask on the 14th or the 15th of May (no clear cut answer).

This results in me having waited 2,5 week for an xSuit employee to hand the product off to their courier company, and in the end, waiting a total of 3,5 weeks (including shipping time) for the product to be received in destination country.

This has been completely and utterly unacceptable service.

With taking almost a month to deliver a product, then theres essentially nomore need for the mask as the pandemic would be over by that time. There was no information from xSuit that they expect the delivery to take almost a month, and only utter carelessness when contacting their "Support".

Nor is any compensation being mentioned, an intention of seeing if the product could be shipped earlier, or any care in the world shown for their utter lack of professionalism and being able to carry out what they are supposed to do - deliver the products that they are being paid for.

I had the same issues as most people here. Here are the take aways.
1. The masks come from China and are made by a third party.
2. X Suit is just a middleman for cheap overseas products and just slap their label on things.
3. The mask is cheaply made ( I got the mesh one) and does NOT provide a good secure fit. I put mine on and began moving my head around and talking to test the fit and it slipped down my face. If you stay perfectly still and don't talk it fits fine.
4. Bottom line, stay away.

"F" rating by the Better Business Bureau (BBB). The company sends customers a USPS tracking number to trick you into thinking your package has been shipped. In reality, they've only printed the label. The masks are expensive and necessary for our health but all the company cares about is quick profit. I can't believe their website says masks are in stock and online platforms are promoting the company. WEAK.

3rd update: mask were finally delivered...took 15 business days for them to arrive. Great product but crappy logistics

Update: tracking shows that a USPS facility about 20 miles from where I live received. Hoping it gets delivered tomorrow. For that, I will update my “recent experience”

Placed an order for 2 mask and 10 filters back on April 19th. I understand that everyone is behind on shipping with the pandemic going on (Crate and barrel, Best Buy, Spy Optic glasses all were delayed) which is why I was patient. April 29th I finally received tracking. Now May 6th and USPS has still not received the package. I reached out to customer service and asked for an update on my package and demanded a reply by end of day today. Received a response within 8 minutes apologizing and claiming that Jet E Commerce will be delivering my mask to USPS in 2-3 business days. I hope this is true...I’ll keep everyone posted

Same experience as many others posting here.

Timeline:

April 13th - Ordered masks
April 29th - No updates on shipping status so emailed them and was told that item was shipped on April 23rd.
May 5th - Checked tracking number, no updates so eMailed support again and was told that the masks were packaged but were never "handed over the shipping company."

Thinking about what to do next...may try to cancel / report as fraud to the credit card company...

—

May 22nd update

I followed up again on May 7th asking if there were additional updates since it appeared that the shipper still had not received a package from xsuit adding that if there were no updates to just cancel my order. The reply from xsuit was that they had canceled my order and indeed about a week later I got a refund to my credit card.

In summary, I totally understand delays but the lack of upfront communication is terrible customer service. xSuit did reply to inquires for updates via eMail but, as documented above, however the updates were not helpful and it felt like they were just stalling for time. Also, throughout all of this I have continued to receive marketing eMail from xSuit saying that masks and filters were still available which is obviously not true. I believe that the play here is to get people to order before the have stock in place, charge them immediately, and use those funds to produce the product. Very shady business practices. Compare this with other companies who are upfront that they don’t have product in stock, put you on a waiting list or take pre-orders and not charge you until the product ships. That is responsible business practice.

I hate having to do this but I truly cant allow this company to lie to its paying customers. I was told my masks would be shipping on multiple different dates since placing my order on 04/19. I would have been fine with them telling me it might take a few weeks but they have given me dates and they were just flat out lying. I’m requesting a refund now and hopefully they learn not to take advantage of people during a pandemic. @BetterBusinessBureau lol

Just as other have commented, X-Suit charged my card but has failed to initiate shipment even after 2 weeks of placing the order. I placed my order for masks on April 21st as their site claimed that the marks were “In stock” but beyond sending me the order confirmation, haven’t yet even initiated the shipment yet. Sent couple of emails to x-suit customer service and got their usual BS response “due to high demand from this Covid situation, we are behind on shipments”. I paid more than $100 for their promised products and now I am thinking that it’s gone to a scammer.

Max reaches out to me and I had a problem with my orders. I was very patient and tried emailing a number of times and as a customer I was ignored and was given the worst customer service experience imaginable. Absolutely unacceptable. To this day they never responded.

I received the masks and they are as described, although they don't seem to be made by XSuit themselves, because the only paper included with each mask is written in Chinese. I'm giving them a break considering there's a pandemic going on, but shipping wasn't initiated for two weeks, and then it had no status until two weeks later, today, when it finally arrived.

--Edit (5/12)
I used a mask from my order for a few outdoor locations, and can - and I think, pretty small, too. I have since stopped wearing my mask, and they didn't work out for my friends either. It's unfortunate for their business, but I think they need to stop selling these masks immediately, and if they continue to import masks, the type of mask needs to be inspected for quality before resale.

Absolutely horrible customer service. Have tried to get an update on the status of my order for over two weeks. Told to wait and see if i receive it. The tracking number clearly shows the order hasn't even made it to the courier. The company is providing no recourse for me until i can return the product they have yet to ship me. Awful company.

The shipping takes forever because they're shipping them from China, they're not in stock in the US. They use USPS tracking numbers to scam us into thinking that. Never doing business with again. Contacting PayPal to get my money back.

Wish I never ordered this. It was a huge rip off and they lied about everything. I overpaid for trash and it took way longer than promised. They are trying to cover up that it’s being sent from China.

Same problem everyone else is having. Said 5 to 7 shipping days, nothing about how long it would take to ship. If you dig deep into their FAQ it does say that it may take 7 to 9 days to ship. After trying to cancel they offered $15 off the price, so pretty much free shipping. I said yes, if it gets sent right away. That was on the 19th. Now USPS tracking says May 5. So almost exactly a month after initially ordered. If they were up front about shipping times it would be fine, but the only shipping time upon ordering said 5 to 7 days.

Update. I finally received my XMasks today. So I am changing my review to add one more star from my original review of three-stars.

Going forward, in the future I hope xsuits can be upfront about its delivery time. I think most customers would be okay if they know in advance that there is going to be delays in shipping. For example, instead of saying that shipping is 5-7 business days; just state due to current events shipping may be delayed up to 3-4 weeks. Again, once customers are apprised of the situation they tend to be fine with it.
P.S. I’m pleased with my purchase.

Im having same issue as everyone else they have the worst customer services also i ordered like 2 weeks ago finally shipped out the 28th it’s pathetic!!! What a joke of a company... i ordered 200 dollars worth of masks too and picked 5-7 day shipping you would think they would compensate you.... nope haha its a complete joke of a company...

Ordered mask on 4/12/2020 - Estimated delivery (not shipping) 5-7 days. May be as long as 9 days due to pandemic.

After a full business week and not hearing anything, I reach out to customer service via email on 4/17/2020. Received an automated email response claiming they would get back to me "as soon as possible".

Six days later, apparently as soon as possible hadn't happened yet. 4/23/2020 I called the customer service phone number on the website. I was on hold for more than 30 minutes. I hung up and sent another email pointing out that I had not received any response to my last email. Another auto generated email response. I called again and this time spoke to a very polite woman who said that the status of the order magically changed to shipped. I then received an email stating the same. Upon tracking the order through the link on the xsuit website, it showed as item ready for pickup.Ten shortly thereafter the status changed to "Arrived Shipping Partner Facility, USPS Awaiting Item". And there it sat.

Six days and multiple phone calls later, the "shipping partner" decided to finally send my item to the USPS on 4/28/2020.

4/29/2020 my item arrived at USPS in LA and is apparently "in transit to the destination". So I still have no idea when / if I will ever receive my mask but here we are 18 calendar days and 14 business days later and I'm still hanging in the wind. Horrific customer service. Totally awful shipping. Would never recommend this company to anyone. Hopefully I get my mask by Monday or I will have to call my credit card company and get my money back.

I am having the same issue after ordering mys masks going on two weeks now and have not heard or seen any shipment updates from them. Called the phone number on their website and all yo will hear is some silly music.
I am begining to think that these folks are scammers after spending $100+ for the masks.
Buyer beware something is not right with these folks. I will continue to update weekly

Scam !!!! ordered masks, did research found on the GQ’s online article on where to buy masks. while looking up companies information showing an address in Florida which was what I read on website. Masks were marked as “in stock” and 5-7 business days to ship. Still haven’t received and they won’t answer emails . Also it shows up as a x Hong Kong on my credit card receipt so the made in the USA thing is a lie as well. Scam DONT ORDER FROM X SUIT / X Masks

I felt deceived after placing my order discovering that there was no stock currently in the USA. I searched the internet and found virtually identical masks marketed under several different names sometimes with the same persons modeling the masks on well done websites at varying prices. I found this website early on with persons concerned and became nervous. I requested a refund via email support and was told I would receive a refund. Then I called and spoke to a gentleman that logged into my order and issued a refund on the spot. I explained my concerns to the gentleman who seemed to understand and did not appear to be offended.

Ordered over $300 USD worth of masks and filters from them on April 14th (13 days ago now) and have yet to receive any shipping information. I will proceed to file a claim with my credit card company as it seems they are running a scam on hundreds of people right now. I advise anyone else who has ordered masks from them to do the same.