X Suit Reviews 

When I finally received mask, it was in a clear plastic bag with Chinese instructions. The mask has a horrible chemical smell. Looking online, xsuit just seems to be reselling a generic mask, with a hefty markup.
The mask has such a strong chemical smell, even after 9 days of "airing out", it is unusable.

They resell masks you can buy online cheaper from other suppliers, massively cheaper. They do not stand behind the mask as I got one that simply does not fit or work well (beware the wrap around mask). The quality is okay and it is as advertised but Xsuits is just a reseller with massive markups. They are taking advantage of consumers during the pandemic. Do your homework and you will find the same product for 100 to 200% cheaper online elsewhere.

Another side note... they told me 10 to 14 days for my masks. I waited 7 weeks. They are made in China and I am sure that was part of the issue.

Do not buy a mask from Xsuit.com.
They promise a delivery time frame that shifts.
They can not provide a tracking number.

When mine became lost they said they would run a trace and if it was lost they would provide a refund. It's lost and now they claim it is my responsibility to file a claim with USPS and not theirs.

When I originally spoke with them I was told this would ship FedEx. Now it is USPS. I would advise anyone to reconsider doing business with these people.

Adriana R salvaged my customer service experience. She went above and beyond with multiple phone calls on my behalf after my initial order went horribly awry.
As a commercial truck driver I am out here making sure stuff gets where it needs to go. Most shippers and receivers will not let me use their bathrooms to wash my hands and sanitation without damaging paperwork etc is a constant battle. Getting masks (let alone reusable ones) to protect myself while transporting goods has been extremely difficult. My initial order on 4/18 made it thru customs on 4/28 and my request for a replacement order on 5/20 was lost. Adriana R was able to find my request and convince management to let her redo my order from items already in the US. I am so grateful.

I have to add on to this list of people that are not happy with the advertising practices of this group, horrible logistics and not providing on-time performance. My masks that I ordered are late and you would think for the price I would get them when promised but a classic marketing bait and switch. One would think you would get a refund or discount for the trouble but its sad it has not been offered or hinted at. They just accept that they can do what they want since they have my money. These are false advertising claims and are illegal. DONT SAY YOU ARE SHIPPING VIA FEDEX IN 5-7 DAYS AND THEN NOT DO IT. I need these products now and its a shame its not here. Was going to buy more from them but cannot see doing so unless they provide massive value. As a start-up, they NEED to know this.

I ordered my xMask in April (12th) the xMask Pro / Metallic and a xMask Women Mesh. on May 14th the come back and tell me the Metallic mask is out of stock and to please pick from a list below... considering all the masks available were not remotely what I was looking for I pick the second/third best a Blue and or White xMask Pro... They reached out to me on the 16 thanking me for confirming the new order and they would be reaching out to me with a tracking number... Today Frank reached out to me to tell me the Blue is also out and to pick from what is left over and giving me a 15% discount on my next order you already offered that the first time you screwed up... Clearly you do not care about your customers and don't even know what is in your inventory

I’ve had the same bad experience as many others here. Xsuit does not ship when they say nor do they use the fast shipping method they say they use. Don’t waste your time with this company. Update after response from Xsuite. I completely understand delays due to the virus. This order is for a face mask and filters due to the pandemic. I paid $25 for FedEx 5 to 7 day shipping as stated on the order but the order was shipped USPS. Your customer service stated orders would ship in about a week. The order was placed on 5/5 today is 5/21 and my order is still in CA. Amazon has the same mask and filters for less than half the price. As I see it you overcharged me for the product and the shipping taking advantage of the pandemic and price gouging.

ZERO STARS: On May 1, 2020 I ordered an xMask mash ear loop black, a 10 pack of xMask refills, and an xMask Pro mask total bost of $179.97 USD. On May 13th i get an email from xSuits support claiming that i "ordered the incorrect filter for your mask" which is rediculous since I ordred one of each type mask the mesh and the pro models and they only had the basic filters available. The Pro filters were not even listed on their website as of that time! So i have back n forth email explaining i need to choose the now available pro filter. I tell them ok give me the pro filter and see online they then had both filters types now for sale thus on May 14, 2020. I ordered a 6 pack of xMask Pro filters since they became available that day as well as another 10 pack of xMask basic filters for a total of $76.93 USD. I get only paypal and xSuit payment confirmations on all the above expenses but no other replies. Now on May 20, 2020, got a new email saying they appologize for delayed response and incovienience with my order but they 'unexpectedly ran out of stock of the xmask Pro/metalic" that orderd back on May 1st! Email says i can chose from one of 4 other absolutley unprofessional looking and bizzare looking remaining other pro mask options. No i am sorry i need a black or blue for my uniform not some strangely artsy looking mask with wings or shapes glued on it! Here i am 20 days later and $256.90 spent and no product recieved not even the other basic mesh mask had been sent yet nor my fitlers. Nothing to show for my money spent with this company. I could have had a ton of other masks products by this time. I understand ther is a pandemic trust me i am a front line critical care health care worker. This product looked promising but could not tel you as i have yet to get it. The company so far has majorly dissapointed. Please contact me xSuits with way to set up a live person contact to speak someone to resolve or refund me.

5/21/2020 Update: Okay so I just got off the phone with Frank, a customer service rep from xSuits. Wow am I impressed and my entire opinion is changed. For anyone like me who read the article that listed these xSuit’s xMasks among the top 5 best masks and decided to buy only to be left feeling possibly scammed... well I can now tell you this company is legit and they really do care! What I learned is this: Yes, these masks are manufactured in China but then again most all are and certainly my hospital work provided surgical face masks are too...thus it is a reality and a topic not worth debate in this review. They have a headquarters and US warehouse based in Florida. Apparently or most likely due to the article about the xMask Pro model had lead to a surge in sales that exceeded what they thought they had available in stock. They also did not have the replacement filter packs for the Pro mask model right away. So my original order was on hold until clarified but sadly that resulted in the particular color Pro mask I ordered having run out of stock before fulfillment. Unfortunately the current remaining Pro masks in stock would not be wise choices for wear with uniforms.

The customer service I received today was above 5 star excellence! Frank was extremely understanding, a pleasure to talk with, highly professional, very knowledgeable on their products, super courteous, and empowered by xSuits to resolve customer issues. Despite my disappointment in the loss of the color pro mask I hoped for, I ultimately could not select from the remaining pro choices for my need. Frank initiated a full refund for the Pro mask and Pro mask filters I had within my two orders placed. He also took $20 off my remaining order balance for the mesh mask and basic filter packs for all the inconvenience. Frank could not speak to when sold out or other Pro mask options will become available but promised to contact me when known. He also is also going to put me in touch with their design team for submitting my suggestions and ideas for adapting their masks more for the needs of front line workers and health care providers. The xMask and Pro xMask obviously are intended or marketed more for business wear fashion but their core design with some consideration could be tweaked for front liners and people wanting such level of protection. Sorry for such a long winded review. I write honestly, from the heart, and with no connection to this company for personal or financial gain. I only seek to be a satisfied customer who spent money worth it. Feel safe to order from xSuits and know they are real people and a legit company not out to scam us who are doing their best through this pandemic and it’s challenges to make and offer quality masks. Demand is simply outweighing supply right now. Thank you Frank and xSuits!

I pretty much just have the same thing to say as everyone else here. It’s now been 19 days since I placed my order and I haven’t even gotten a shipping email like it seems like got (even though it was a lie).
I saw someone below say we need to understand they’re a startup, but come on! Etsy has nothing but small businesses and I’ve never had to wait this long for their products. I even got an order from Lithuania before this company was even able to ship out their product! If you’re going to say between 7-9 days to ship, then do it.
I’ve sent them an email asking for a refund, so we’ll see how they try to scam me out of that. I’ll file with the BBB if they give me pushback, and might contact my lawyer or dispute the charges with my credit card company.
Moral of the story is to always look at reviews of the company first.

I ordered 2 masks and 20 filters on 04/16/20 for $118. I received a notification on 04/28/20 stating that the shipment was on its way from Industry City, CA. On 5/4/20, I received a notification stating that the package had been delivered. Upon returning home, I found the package to be an empty black plastic envelope with a green label attached stating 'Attention Customer - Received without Contents'.

I immediately sent an email to xSuit 'support' who responded within 24 hours stating that they would follow up with the matter and would receive a prompt response. Only after repeated emails following up, including threats of taking the matter to the Attorney General of California (which I did twice now), did they respond by email.

Their email stated that I received my merchandise on 5/4/20, which again was not true. I responded back to them with the evidence again, after which I received a phone call from someone named Adrianna from a New York phone number. She stated that in order to proceed further, she would need evidence that a claim had been filed with USPS.

I went through the steps to file a claim with USPS only to be informed that, because xSuit had not insured the package, the tracking number was not eligible for a claim to be filed.

The fact is xSuit knows all of this. They know how to 'look professional' and persuade thousands of consumers to purchase a product that they do not intend to deliver. Meanwhile, when consumers call them out, they 'hide' behind pointing their fingers at both the consumer and USPS.

Overall, the general picture of this organization called 'xSuit' is that they are an organized group of people committing fraud en-masse against the US consumer.

They know there is a massive demand for facial coverings, particular decent looking and functioning facial coverings / masks. They also have done their homework on how to market to consumers.

I have already been informed that California, for one, is following up and investigating this company. For anyone who has dealt with this company, please notify your state attorney general and news agencies, both public and local.

This company needs to be exposed. They are defrauding US consumers of millions, perhaps billions, of dollars through mass marketing fraudulently.

Chinese company claiming to be American does not have anything in stock and will not mail out in any sort of reasonable timeframe. Receipt says Hong Kong. Masks are made in China. When you call them out on all of these points and report it at fraud to your credit card company, they start offering money off, but try to extort you into making a return for a product they have not mailed. Save yourself the hassle and avoid these crooks and their scams.

I have ordered a couple of masks about a month and a half ago. Still have not gotten them. Last message from tracking was that my package was In city of industry ca. I reached out a couple times and the only response I have gotten was that the tracking would be updated soon. Still says that the item is in city of industry ca. At this point I don’t feel like I’m going to get them. I’m beginning to think that I’m not going to get them. Ripped off.

Support reaches out to me and refunded my money I appreciate them doing that as the package still has not arrived and the tracking still has not updated.

I ordered a mask from xsuit, tried to cancel the order before it shipped and they refused. I eventually received it weeks later and it was damaged and unusable, but they refused to accept a return and have not given a reason why or responded to any email communication. Stay away from this company.

Placed an order in April and now mid way through May no masks. Have received several emails from xSuit stating when the order will ship and to date no luck ... ********as an update the masks showed up two days ago on 5/19. Far from the service I expected but thankful we have the masks

I placed an order for the mesh mask with xsuits on April 23, thinking that the business was located in Florida and also thinking that I would receive my order in 5 to 9 days, because when ordering I was forced to pay a $20 shipping fee.

I received my order on Friday, May 15.

On Monday, May 18, I received a personal email from the Customer Service Manager at xsuits.

He apologized for my negative experience with the ordering process and delays in shipping.

I wish that the company had some type of note on their website warning potential customers about possible delays in processing and shipping their orders.

I most likely would have still placed the ordered anyway, and would not have been so upset with the order being delayed.

To rectify my issue, the company sent me two additional masks on the same day that I received the email from the Customer Service Manager apologizing for my negative experience.

I am updating my review to let others know that even though I had a negative experience with not receiving my order in a timely manner, xsuits took the necessary steps to resolve my issue.

Before ordering from this company, I read several reviews on this company and their masks. All of the reviews that I read stated that their masks were manufactured in house at their facility in Florida! I have since learned that this is not the case. This company is basically just a Chinese product reseller! From what I can tell, they don't even stockpile any of their products onsite to fill their orders. The email that I recieved from them, said that I could track my order once it entered the country. That was the first indication that I recieved that I wasn't buying American made products! That is a very dishonest way of doing buisness! If I wanted to purchase cheaply made Chinese masks, I could have purchased them for a lot less elsewhere!!!

I placed my order on Friday, April 17th and received it on Monday, May 11th. My order was for 1 unisex mesh X-Mask, 1 women’s mesh X- Mask, and 10 refillable filters. The masks themselves come with a filter already in place on the mask, and 1 additional filter, giving a total of 14 filters for my order.

I can only speak on the mesh X-Mask, as these are the only ones I’ve ordered. After reading a few reviews stating that these were cheaply made, or cheaper versions could be found on Amazon, I was skeptical. However, these are decently constructed, comfortable, and look as they do in the photos.

As we’ve all become aware, these masks are not produced in-house, but instead through a Chinese manufacturer, perhaps just a licensed design or via their own proprietary design. This is a pretty common practice, especially for startups. If you’re familiar with these types of production workflows, you know things are sometimes out of your control. However, with that said, there are aspects that are in their control, and X-Suit needs to better their marketing and communication tactics. It appears they want to act like a well-oiled machine, but lack the components to do so, and therefore ultimately this hurts their image.

I’ve been seeing terms like “fraudulent” and “scam”, but in no way do I think they have any intentions of that. The best way to prepare yourself in doing business with X-Suit at this present time, during this situation, is to understand that you’re working with a startup with startup practices.

In conclusion, have patience and understand your messages may not always be answered in a timely fashion. If you require this from places of business, I strongly advise you look elsewhere, as you will be very aggravated and disappointed in their customer service.

Thanks for reading!

Order Masks on May 3. Have received no communication from the company. No email verification of the order. The company has a Florida address but charges are from Hong Kong. Having my Credit Card company dispute the charges.

UPDATE 5/12:

Well, I contacted their chat-bot and she (it?) offered me a partial refund/discount for the inconvenience. She was unable to confirm where my shipment actually was but DID confirm that products are sent from China via Jet-E-Commerce to California, and then distributed via USPS or other carriers.

And lo and behold... on my porch today were masks and filters. No tracking updates for 9 days and suddenly USPS has them out for delivery.

The masks are as advertised and are built with an acceptable quality level, but are a tad overpriced. But I get it... it's a pandemic, and they are in a position to raise prices and profit from that.

Overall, I would not do business with this company in the future. Their website is still advertising these products as "in stock" and "shipping in 5-7 business days". You can order from them and you'll eventually get masks, but no time soon.

ORIGINAL POST 5/11:
Xsuit claims to have masks in stock, shipping via DHL in 5-7 business days. There is a US-based address and phone number on their website. Everything about this advertising is false. They do not have masks in stock, they are not sent via DHL, and they are certainly not originating from the US. They use Jet-E-Commerce Logistics to mask the origin (presumably China) and shipping date.

Today marks 3 weeks since my order and I still have no idea where my products are... probably still on a boat somewhere in the Pacific Ocean.

April 20: Place order for masks (immediately charged my card)
April 28: Xsuit claims to have shipped my order. Provides USPS tracking number but USPS doesn't have anything yet.
May 3: "Departed shipping partner facility" ... supposedly in California, but USPS still doesn't have it, so who knows.
May 11 (today) - no updates

I've sent emails to their support line but no response. Their chat-bot just echoes the lies on their website. If I ever get products, I will update my review, but for now I can just assume these folks are capitalizing on the pandemic through grossly dishonest business practices. Avoid this company.

Ordered my mask at the beginning of April, Item never shipped, requested a refund and got a confirmation number for my refund.......still haven't gotten it. Do NOT trust this company