X Suit Reviews 

I bought 2 suits but these were not the issue. The issue was the return.

I had to email customer service multiple times before they even began to process my return. To make matters worse, they gave me the wrong return address even when I provided a scan of the shipping slip but apparently no one at X-Suits bothers to confirm it. After waiting 2 months with no refund or reply, I had to email X Suits (multiple times once again) to inquire what happened. After their non-existent customer support did not reply, I was forced to make a long distance call at an inconvenient time difference only to be finally told "We gave you the wrong address. I'll send this management." What is this supposed to mean? I have no promise for a return call or any confirmation that the matter was being investigated. I didn't even receive an apology. Only after multiple emails and a phone call, did I finally receive an email stating they made a mistake in the providing the wrong address. As no one bothered to pick up the package, it is now being returned to me but due to COVID, the deliveries are indefinitely delayed. A simple return has now taken over 4 months and counting.

In addition to this utter stupidity, customer service reps are not constant - they seem to change for each reply so it just leads more redundancy on my end. I was asked questions like "what did you order" - why do I have to confirm my order when X Suits has my order number, return number, and all other information? Is X suits so incompetent or lazy they cannot even check their own systems?

I have honestly never encountered customer service so abysmally poor, lazy, and incompetent that I would not recommend their product for this reason alone. Skip it and give your money to a company that actually bothers to care about their customers.

I ordered these masks and waited quite awhile for delivery. They were very comfortable and I like the fit around the back of your head.

I do want to let everyone know that both of the masks that I purchased, lost on of the filter fasteners and air filters within 3 days of use. They both came loose, I didn't notice the loss until it was brought to my attention by others in public.

Now I am stuck with 10 filters, two masks that are non functioning and an outrageous $25.00 shipping fee.

VERY VERY DISAPPOINTED!

Do not waste your time purchasing this product. The only reason I did not give this review a 1 STAR, was because they were so comfortable.

The masks we ordered are fantastic, very pleased with the fit, comfort and quality of filters. I did have a problem with the vent on one of the masks but had a very quick reply from customer service (via Facebook) and am being sent a replacement mask. Customer service is everything and I couldn't be happier with x Suit. Editing to add that we received the replacement in a timely manner!

The quality of the mask is exceptional. It has some heft to it and not flimsy like most of the ones that go over the ears. Love the Velcro strap to close behind the neck with one movement. I had a slight problem with one of the valves and when I contacted customer service for a possible replacement of the valve, Luis C. did not hesitate in offering to replace the entire mask at no charge. Now that is excellent customer service. Would not hesitate to buy from them again.

Amazing company.

Bought some masks and later used it to the point that some of the pieces broke.

They replaced it for free at no charge. Great customer service.

I live the look and feel of the mask. My mask was delayed in shipping and they were able to help it arrive as well as give me a discount for the delay. Great customer service

My experience was great. I talked to Frank and his team and they were all very friendly and took care of my order quickly. HE also gave me a 25% discount because the size of my order was so large. I would definitely recommend them to anyone looking for masks. The product was great quality.

Mask was as advertised and just what I was looking for. There were some minor goofs with receiving it in the first place but to be expected with the craziness that is going on, the company quickly rectified the issue.

The masks are great! I wear it all day long, and I feel safe and comfortable. Thanks guys.

Had problems with mask fit for me and my husband. Order was late. Customer service was not helpful until I talked to Adriana, who made everything right. I think this company got overwhelmed by mask orders (they were mentioned in several articles) and did not do so well with shipping and communication. I was upset until I talked to Adriana, who, like I said, made everything right. People who answered the phone were pretty much worthless though.

Excellent suits! exactly as advertised! Very happy with this company

Ordered a mask over 40 days ago, have not received anything!

I learned about XSuit and their face masks by searching online where I found an article from Money.com titled “What to Know Before Buying a Face Mask, According to Health Experts.”

The article had information from a list of different face mask companies. Using information from the article, I started researching and decided to purchase from XSuit. Here was my experience from ordering to delivery of my purchase:

Monday, May 25, 2020 on Memorial Day at 10:23 pm, I ordered a black xMask and 20 pack of filters. Once I completed my order, I received an email receipt confirming my purchase. The email contained an order number. This email and all subsequent emails contained a link where I could track my order via a UPS tracking number.

Thursday, May 28, 2020 at 8:23 pm, I received an email notification that my order was processed and would soon ship.

Tuesday, June 9, 2020 at 8:26 am, I received an email notification that my order was out for delivery.

Tuesday, June 9, 2020 at 1:50 pm, I received an email notification that my order was delivered.

Tuesday, June 9, 2020 around 6:30 pm, I arrived home to my package.

The mask came in a nice plastic zip bag and the filters came in a separate zip plastic bag. The mask was as advertised. The mask was a woven mesh that made it easy to breathe. The mask fit my face well and the ear loop/Velcro strap combination made for a nice fit. Filters were of good quality. The mask did NOT have any odor. Please note that I READ that the masks were NOT medical grade, that the filters were DISPOSABLE and not washable. I was informed that due to COVID19, delivery could take longer than the usual two weeks. However, from the date of shipment to the date received my order was 13 days. I also started a chat session online with XSuit customer service. It took less than 2 minutes to get someone and in less than five minutes all my questions were answered. I’m pleased with my purchase. I would shop XSuit again and would recommend them based on my experience. I hope this review helps others in their purchase choice.

Bought some masks and some filters and they they didn't work to my liking. Not xSuit's fault; my ears just don't well with the mask. Seeing as how I did try one on, it's totally understandable that I couldn't return that one. I had a little bit of an issue trying to get a return on the other items I didn't even take out of the packaging, but Frank at xSuit did get with me and things right. I'm very satisfied and pleased with my exchange and will work with them again in the future. Thanks so much to Frank!

its great! happy with it

I had a great experience working with this company. I ordered 2 masks and refills online. I received my order on time during COVID-19 and it was exactly what I needed. The masks were comfortable and much better than another mask I purchased. A couple of days after my order arrived a 2 order of the same items arrived. I contacted Heidy and started the return process. I ended up keeping the masks and I received the price that they were currently being sold and Heidy refunded the shipping charge. It was a pleasant experience and she went above and beyond to make sure I was happy.

The worst part about the purchase was waiting nearly a month for a delivery that the company site listed as "in-stock." After not receiving the ordered mask, I went to this site and read the reviews. Am pleased to report that the mask was eventually delivered and none of the horror stories I read came with it. I received a clean new mask with no foul odors mentioned by another buyer.

The design is unique with slip in filters. There are no directions for replacement so several trial & error options exist--whether one simply punches out the disks and inserts these new filters in screw-down vents, inserts the entire liner with filter, keeps both the liner insert the mask comes with and the replacement filter or discards the shipped liner that suplied no filters in the vents, or replaces the liner entirely another and uses just a single filter liner thickness??

The screw down vents need a socket rather than just punched-through liner fabric which will probably fray and fail after a few filter replacements.

That said, the mask is much better than a home-made craft mask. I especially like the substantial Velcro-locking belt that secures around the neck rather than having cords that hook on ears or cheap hand-tied elastic straps. The seal is pretty good for a mask that isn't fitted, and the plastic-fabric can be cleaned between uses with sanitizing wipes like Sporicidin wipes. Pretty good overall.

I was a little hesitant to order a mask after seeing the reviews, but I finally got my mask and I couldn't be happier.

Things did get off to a rocky start with my delayed order. We're talking over 3 weeks. However, I can finally say my masks have arrived and they're great! Some of these reviews really scared me. I understand the shipping delay aggravation, but the mask itself is on point. Customer support was quick with responses along the way and actually called me to discuss the problem. Yes, I got an actual phone call! My rep seemed to really care how mad I was. That's why the review is 5 stars. They can be better with keeping up with inventory, but thats pretty hard for most companies these days.

You can trust Xmask to deliver a good mask and good support along the way.

I ordered a mask in mid April. They said it would be 5-7 days for delivery. Well it took almost 6 weeks for over $100 woth if masks and filters. I emailed customer service multiple times. Initially I got. I response for over 2 weeks then they said it was “on the way”. It sat in a warehouse in CA for almost 2 weeks. That isn’t en route!

They are deceptive and the quality of the mask isn’t good. The holes with the exhale flow valve isn’t finished. I’ve asked for a refund and guess what...no response.

Buy the masks from someone else.

Can you imagine their service for a $500 suit???

UPDATE 6-10-2020
XSuit contacted me after this review. They gave me a $40 refund which was posted 4 days after contact.

I appreciate them reaching out and the refund, I still don’t think that the masks and filters are worth $30 each based on the construction. I upped their stars to 3 for the refund.