I’m very happy with XtraTuf products. The build quality is excellent, they’re comfortable to wear for long days, and they hold up extremely well in tough conditions. You can really tell they’re made f... Toon meer
Bedrijf heeft geantwoord
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Great advice on purchasing with regards to style, intended purpose, size and fit. Excellent quality and the deck ankle high boots have lived up to expectations and the marketing claims thus far and I... Toon meer
Bedrijf heeft geantwoord
Well made: really good fitting, comfortable to wear and easy to put on and get off - no struggles at all, happy to say. Although expensive compared to rival products I was attracted to consider purch... Toon meer
Bedrijf heeft geantwoord
I purchased the size advised by the guidance and the fit was too narrow for me, and I don't have particularly wide feet. This in it's self is not an issue and the boot looked quite good. However, whil... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Over 75 years ago, a boot arrived in Alaska, as rugged and real as the people who live and work there. Like Alaska’s people, those boots did their job no matter what the conditions. Now an Alaskan icon, our XTRATUF boots are 100% waterproof, flexible, and durable – made to keep you dry, stable, and always comfortable. XTRATUF boots have become the badge of ultimate preparedness for the individuals of Alaska, and an essential part of life in the water. With styles for men and women, XTRATUF is built for those who work hard, play harder, and never let the weather get in the way.
Contactgegevens
West Business Park, Units F&G, Quedgeley, Hardwicke , GL2 4PH, Gloucestershire, Verenigd Koninkrijk
- help@Xtratuf.co.uk
- xtratuf.co.uk
4,3
Uitstekend
177 reviews
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Antwoord van XTRATUF
Hi James, we are so glad to hear this. As an appreciation for the time you've taken to review us, please check your inbox for a surprise from us!
Antwoord van XTRATUF
Hi Brena, this made our day! As a gesture of our appreciation for your feedback, please get in touch with our customer service team for your surprise code: help@xtratuf.co.uk
Cost of returns
I ordered online and was sent the wrong size of Deck boot, I tried to order Uk size 6 but got US size 6 (UK size 4). I couldn’t find any customer service number to call to verify whether this had been a mistake on my part, glitch in the system or what. It cost me £15 to return the boots so I did not try re-ordering just in case there was a problem with the size or fit. They were lovely boots but i ended up buying a similar, cheaper pair elsewhere that had free returns.
11 december 2025
Antwoord van XTRATUF
Hi Ruth, thank you for taking the time to leave a review - I can only apologise this was your experience when shopping with us. We are working on resolving this based off this feedback.
Antwoord van XTRATUF
Hi Mark, we are so glad to hear this. As an appreciation for the time you've taken to review us, please check your inbox for a surprise from us!
Practical, Comfortable & Stylish
These boots are so comfy and they arrived in a couple of days!
Wouldn’t hesitate to recommend them to others.
21 december 2025
Review zonder uitnodiging
Antwoord van XTRATUF
Hi Amanda, we are so glad to hear this! As an appreciation for the time you've taken to review us, please get in touch with our customer service team for your surprise code: help@xtratuf.co.uk
Love my new boots
Love my new boots. So easy to get on and off after a sea swim. They keep your feet dry and warm. Perfect for the winter and muddy walks too.
4 november 2025
Antwoord van XTRATUF
Hi Amanda, we are so glad to hear you are enjoying your new XTRATUF boots and that they are proving to be perfect for your activities, especially making those post-sea swim changes so easy! It's great to know they are keeping your feet dry and warm for winter and muddy walks, too. As a small token of our appreciation for your kind review, we've emailed you a surprise!
Absolutely fantastic ankle boots
Absolutely fantastic ankle boots, I brought the first pair of deck boots and found them to be so comfortable and a good fit, that I brought a second pair, but these ones, were the ice deck thermal boots and they are amazing too, and they are so easy to get on and off, 100% I would buy them again
14 juli 2025
Antwoord van XTRATUF
Hi John, we are so glad to hear this, thank you so much for taking the time to review us!
Antwoord van XTRATUF
Hi Wayne, thank you for reaching out and taking the time to share your feedback. I sincerely apologise that your recent experience didn't meet your expectations. I've reviewed your order details. Unfortunately, because the shipment was processed and dispatched just three hours after your order was placed, we received the address change notification two days later, when the parcel was already in transit. We understand how frustrating this is, and please know that your comments have been passed along to the relevant team. This feedback is essential and will be included in our ongoing review of our dispatch and communication processes.
Prompt delivery and great product
Prompt delivery and great product. Best garden boots I’ve had compared to other makes which last 5 minutes. Warm and comfortable.
6 september 2025
Antwoord van XTRATUF
Hi Neil, we are so glad to hear this. As an appreciation for the time you've taken to review us, please check your inbox for a surprise from us!
Excellent product and excellent returns…
Excellent product and excellent returns procedure, only returned as they were the wrong size but very happy with the replacements
31 augustus 2025
Antwoord van XTRATUF
Hi Warren, we are so glad to hear this. As an appreciation for the time you've taken to review us, please check your inbox for a surprise from us!
Antwoord van XTRATUF
Hi Boris, thanks for the great feedback! As an appreciation for the time you've taken to review us, please check your inbox for a surprise from us!
Perfect!
These are some of the comfiest boots I've ever worn. I walked around a mile in them the first time I wore them with zero issues. I have sensitive feet and usually wear specially made insoles, but these have been fine as they are. No rubbing and my feet feel well supported. They're definitely waterproof, too. Fabulous!
8 juli 2025
Antwoord van XTRATUF
Hi Cleo, thank you so much for leaving such great feedback! As an appreciation for the time you've taken to review us, please check your inbox for a surprise from us!
Fast delivery and great boots
Fast delivery and great boots.
They fit well, are very comfortable and have great grips. Highly recommended.
25 juli 2025
Antwoord van XTRATUF
Hi Simon, we are so glad to hear this. As an appreciation for the time you've taken to review us, please check your inbox for a surprise from us!
Antwoord van XTRATUF
Hi Jason, we are so glad to hear this. As an appreciation for the time you've taken to review us, please check your inbox for a surprise from us!
Quality products
Quality products, made from tuf materials. Have purchased both XtraTuf and Muck boots several times and been very satisfied with them both
8 juli 2025
Antwoord van XTRATUF
Hi Paul, thanks so much for your feedback! As an appreciation for the time you've taken to review us, please check your inbox for a surprise from us!
Not very tough! Disappointed!
Very comfortable boots and look cool but they are not ‘extra tough’ - had them less than a week on a sailing holiday and glue has failed around the toe and rubber has started to discolour! This is the second pair I’ve had issues with - Xtratuf seem to be having problems with quality control. Will contact customer services.
4 juli 2025
Antwoord van XTRATUF
Hi Matt, thank you for taking the time to leave a review - I am sorry to hear you were not completely satisfied with the boots. Please do contact our customer services team and we will take a look into this under our one-year warranty. The email address to reach us on is: help@xtratuf.co.uk
Very comfortable boots look great and…
Very comfortable boots look great and keep my feet dry
9 mei 2025
Antwoord van XTRATUF
Hi Marcus, great feedback thank you! As an appreciation for the time you've taken to review us, please get in touch with our customer service team for your surprise code: help@xtratuf.co.uk
Love the boots but not the experience.
A very mixed experience with Xtratuf.
I’ve owned a pair of boots before - loved them, they lasted over two years of very hard labour, but time came to replace them. Bought a new pair in the sale and they split after just two weeks.
Customer services agreed it was a product fault.
They immediately offered a refund. Which was great. But, I wanted a replacement pair of boots. Fair enough request I felt, but after back and forth of over 5 emailed replies, they offered me a credit note but my boots weren’t in stock. Neither were two other similar pairs, so not only could they not replace them or a near a-like, they couldn’t offer me a credit note there and then, I now have to scan the website for when they are back in stock and then apply for my credit note.
I understand that they can’t help the faulty boots, but they could have immediately offered to send a replacement or a credit note to cover the cost of the boots that are now out of the sale. They could have also offered to send the boots once back in stock. It was like getting blood out of a stone.
I think this is poor service for a ‘premium wellies’ brand. Not very premium service.
Love the boots but not the experience.
16 april 2025
Antwoord van XTRATUF
Hi Nick, thank you for taking the time to provide this feedback. I can only apologise this was your experience when shopping with us. Sadly we are unable to offer exchanges or replacements at this time but we are working on improving our return services and look to incorporate exchanges in the future, please bear with us.
1 star boots & 5 star customer service
My ankle boots developed a leak after two months which was due to a manufacturing fault.
Xtratuf customer service was excellent and they swiftly sorted a full refund.
Super customer service but gutted that the boots are not waterproof or extra tough.
Not sure whether to risk another pair or not, the search continues…
22 april 2025
Review zonder uitnodiging
Antwoord van XTRATUF
Thank you for leaving your review Tim, we're sorry to hear this and glad to hear your warranty case was handled well. If you would ever like any further information regarding our styles please do get in touch with our customer services team and we will be happy to offer any guidance you would like. help@xtratuf.co.uk
Fantastic Product With Great Customer Service
My boots started to develop a small hole after 12 months. I contacted customer service with pictures and they immediately identified it as a manufacturing fault and gave me a full refund without any question. I will be immediately be buying another pair beacause they are an amazing product
2 april 2025
Review zonder uitnodiging
Antwoord van XTRATUF
Thank you for leaving your review, we are thrilled to hear you were happy with how your warranty case was handled.
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