WEBS - America's Yarn Store Reviews 

I've been trying to get a hold of customer service since Friday with no response or call back! VERY UNPROFESSIONAL!!! I'm a first time customer & placed an order on Wednesday 1/28. I paid $26.99 for 2 day shipping, expecting my order to arrive on Friday, 1/30. However, my order is not going to arrive until Monday, 2/2. Why did I pay $26.99 for 2 day shipping if my order wasn't going to arrive until 5 days later???? Again, I've sent multiple emails & left voice mails with NO RESPONSE. I do not recommend spending your money at WEBS/yarn.com.

Great selection of yarn! My USPS delivery was opened and two of my skeins were missing but webs.com was good about replacing the two skeins right away. Thank you!

I have ordered from them in the past and received wonderful wool yarn products. The delivery was great. I recently had to cancel an order and they did so promptly. I will continue shopping with Webs

I've bought yarn from WEBS for the past 20 years or so and never had a problem. Last fall, I finished knitting an intricately patterned sweater using several colors of one of WEBS' Valley Yarns (which has since been discontinued). The sweater was spoiled by a color that bled. I contacted their customer service once a month over the next four months. My emails weren't always answered promptly, but the people with whom I spoke on the phone were unfailingly pleasant, polite, and helpful. Ultimately, WEBS proposed a fair resolution of the problem, and I am happy to continue purchasing yarn and other supplies from WEBS!

A week after my order, it still had not shipped. No updates, no reason. My emails to the company went ignored. Coming up on TWO weeks after my order, I said I would report them to the CPB et al. If you take someone's money, fail to deliver the product and fail to respond to multiple communications asking why, then they are not that great at all. Two weeks for a simple in-stock order is nuts these days. It caused me to cancel a knitting lesson I was hosting at my home. All I was looking for was a little communication. They should be able to handle that

ZERO satisfaction on their shipping error.
I ordered 8 skeins of color x; they shipped 7 skeins and a random skein. I contacted them, waited 3 days, called their phone number and was asked to leave my email, sent another email, waited a week or so and sent another email. All in all, 2 weeks have gone by and my matter is unresolved. I am going to dispute the charge on my credit card billl as I can't get their attention.

Recently, one of my shipments did not arrive. I contacted the Customer Service Department. They went above and beyond to make certain that I received a refund. I have shopped at Webs for years. I will continue to do so for many more years. Also, my grand daughter taught herself to crochet. I have shared the website with her. She was really excited today because of the “Paintbox Yarns” sale. Thank you for being here for those of us in Texas.

Recently I bought a sweater’s quantity of Valley Superwash Yarn. The colors are beautiful, but there are too many quality issues. Each ball of yarn has inconsistent strand thickness and many are mostly scraps of yarn strings. I tried to leave a review on the website, but found it strange that there is no option for customers to rate and review the products.

Excellent customer service! I can’t fault Webs. I’ve used their services a number of times and they’ve been consistently wonderful.
I placed an order last week and then realized I had made an error. I called customer service and, Maria the representative, assured me she would do her best to help me. She did exactly that, keeping me informed of all the updates on my order, kindly and courteously. I can’t fault Webs!
Bonus: the yarn is beautiful, too!

I can get re-enforcement yarn here, the patterns are well tested, and if I have a question or glitch, the response is surprisingly quick and very positive. One of my reliable, go-to stores!

My experience with WEBS was great. I had a customer service issue that was handled quickly and resolved fully. I’ll be back.

Made an online order and then realized I had not updated my address to include a P.O. Box. Where I live all mail goes to a P.O. Box or gets returned to sender. I reached out to Web’s customer service and the problem was solved. I received my order in a timely fashion and am most appreciative of their help.
Barbara Lankler

Again I have Maria at Web's customer service to thank. I ran out of yarn at the end of a project (when will I learn!) Maria helped save the day by getting an extra skein to me just in time for the finished project to reach my granddaughter on her birthday.

I’ve been a customer of this on line store for more years than I can remember and they never disappoint. I always find the best yarn for my projects. Fine quality yarns, great selection, good prices, great sales and the best customer service I’ve ever encountered.

I am very happy to note, you have wool/yarn from Italy. I lived in Italy for 30 yrs, and just love their yarn. I have been looking for so long for yarn that suites my needs, and finally I have found it; I will place my order as soon as possible. Thank you in anticipation. Anna

Great selection and pricing. Easy to order. Love the discount option. Only downfall, shipping is slow.

Only mode of shipping is via USPS. Yes, there is an option to upgrade but it seems pricey. Often the order isn't actually processed for a few days which also slows down the process.

But again, they have a GREAT selection of yarn!

I am so disappointed. I have been going to Webs for years making the 90 minute trip with knitting buddies. I went today and was shocked at the lack of stock when we entered. So many empty shelves and shelves with only a couple skeins in the same dye lot. The back used to be a bargain hunters dream, quality stock at excellent prices. Recent emails showed a restock of Malabrigo yarn. There was almost none in the store. Buying yarn involves touch, sight, and smell. Online just isn't the same. Once again a treasure has been ruined due to buyouts and greed.

Everyone I've dealt with has been lovely and helpful. I enjoy purchasing from and dealing with WEBS very much.

Someone posted an incorrect picture of the color of yarn I wanted to buy, so I was misled about the product. I verified this by comparing Web’s photo to the one on the yarn manufacturer’s website on the same monitor. It is absolutely wrong. The manufacturer photo matches the product I received perfectly. It’s 75% acrylic yarn, dye lots do not vary this wildly for artificial fibers. I even sent them a side by side screenshot. They didn’t acknowledge it and apparently refuse to refund my initial shipping cost and are also making me pay for return shipping. The stuff no longer ships from MA, it comes from someplace in MO so it’s not even regional to the NE anymore—more $$ and longer time to get misrepresented yarn that I now have to send back and wait on a refund for.

Webs/yarn.com used to be great when it was family owned, but now it’s just soaking up my time and money without even providing a useable product. By the way, now if you want to return an order to their brick and mortar store to save shipping, they will only give you a store credit. You have to mail it to some warehouse on your dime. The new owner (Missouri Star Quilt Co.) doesn’t care about customers or yarn

Ordered 1 cone of yarn 19 August, was allegedly shipped 21 August via USPS, scheduled to be delivered 25 August.

Signed up for incremental tracking, but never got snything. I kept checking, but it showed in transit from Springfield, Mass although it appeared to never move.

Finally, after the delivery date was missed, I got an email that it was delayed but in transit. This was a lie. It sat there until it apparently appeared out of nowhere at my local mail facility.

Complained to WEBS and they apologized then said they'd processed s refund of the deliver/shipping fee.

While it was still missing, I spent my time contacting USPS why I'm not getting tracking updates. According to them, that's because it was never shipped. It just sat there.

I kept WEBS customer service informed but never heard from them. Finally, I got notified, on 2 September, that my order was out for delivery. It finally arrived.

That "refunded" delivery/shipping charge? It was never refunded.

WEBS had the nerve to send me a "how did we do" email. I blasted them, especially since they never followed through on the refund.

WEBS used to be a reputable company ... until lovecrafts (or whatever other Wall Street billionaires) bought them out. Now they're constantly out of yarn (so is lovecrafts), the shipping debacle and crappy customer service.

Stay away to avoid headaches.

Update: email from WEBS alleged some kind of issue with PayPal as why I never got my refund. Finally got the delivery fee refunded as originally promised on 24 September. Added 1 more star since they finally took care of the issues. However, I'll have to think long and hard about using them again. It took a bad review here and in their "how'd we do" to get satisfaction.