Yellow Pages Group Reviews 

Really need to write a second review anout how terrible Yellow Pages is. First and foremost - you can be assured that they are NOT using your money for internal developments. Their Business customer portal is down 24/7 and if there is a slight payment discrepancy they will shut down everything and demand you start fresh!! Seriously guys, use any other provider. These guys are crooks.

My yellow pages ad stopped generating leads from the beginning of this year, I spoke to them about this issue and their supervisor said that he would close the account as per my request, and that he would refund two months worth of payment immediately.
So far that is a broken promise even after a second phone call to remind them of what was promised to me, of course "the supervisor was not available".
On top of all that, they took another payment out of my account.
Then I receive an email saying that they tried to contact me to see how they can help. ? There are no miss calls or emails received from them until this point.

Should i Seek legal advice ?

Wayne was great to deal with , including my experience with the rest of the team. Thank you for being as helpful as you were in helping me resolve any concerns or questions ive had.

Yellow Pages has been instrumental in boosting my new landscaping company's Google search rankings. The YP value / ROI has been tremendous, especially in the early days; seeing Albion Grassroots rank highly amoung landscaping companies locally.
Especially, the consultancy provided by YP consultant Wayne. He is a true small business consultant, taking the time to provide expertise - honing in on both the fundamentals and latest trends. He's also a great guy to talk with and passionate about helping small businesses succeed. Thanks, Wayne. You deserve all the success coming your way!

I would give 0 stars if I could. Small business owners BEWARE. Do not bother signing an advertising contract with Yellow Pages, or any contracts at all.

I had been a customer for several years. My advertising originally cost approximately $330/month for a years’ contract, and was later negotiated to a reduced $220/month when I attempted to cancel. As I continued feel that the service was not generating enough traffic or sales to justify the cost, as well as I am now winding down my small business, I contacted Yellow Pages specifically to CANCEL my advertising.

During my phone call, I explained repeatedly that I did not want a different package or additional services. I wanted to cancel because my business was losing money and I could no longer justify this expense.

I was told that my contract had automatically renewed because I had missed the 45-day cancellation window before renewal and that I was now locked in for another year. I specifically asked whether there was any other way to cancel and was told there was not. Instead, I was offered a reduced rate of approximately $126/month for the remainder of another year.

At this point I was extremely upset and crying on the phone. I was polite. I explained that these were NOT the terms I had agreed to in my phone conversation I had when negotiating the contract. The Customer Service agent told me that these were the terms, and I was locked in with no way around it, which I had believed her at that point. I explained that i am a small business owner, that the business is being wound down, and that continuing to pay for advertising that was not benefiting me was a significant financial burden. The representative expressed sympathy and told me she was sorry, but continued to tell me that reducing the monthly payment was essentially the best option available. That she had to really push for me to get it at the new rate she was offering.

I reluctantly agreed to listen to the terms of the proposed change. Thankfully, I listened very carefully.

While the representative was reading the terms, I heard a clause stating that after renewal, the agreement could be cancelled with three months’ notice.

I stopped her and asked whether these were the same terms and conditions that applied to my existing contract. She tells me that she will double check, puts me on hold 2 to 3 times when I pressed on the same question. Eventually I was told yes. I then asked the obvious question: if those terms apply to my current contract, am I able to cancel my existing agreement by providing three months’ notice?

It took me repeated attempts, asking and clarifying this question before I finally received confirmation that YES, I could.

This was an option that had not been disclosed to me when I initially asked to cancel. In fact, I had specifically been told there was no other way around the renewed contract.

Once I insisted on exercising the three-month cancellation clause, my cancellation was processed immediately. Within approximately a minute, I received an email with a confirmation number stating that my contract would terminate.

I cannot speak to what the representative knew or did not know before I discovered this clause myself. It does raise suspicion, and with the tone of the conversation changing and the hesitancy to give a direct answer, I lost complete trust. What I can say is that I called asking to cancel, was told I could not cancel and was locked in for another year, was offered a reduced monthly rate instead, and only discovered my ability to cancel with three months’ notice because I happened to hear the clause while the terms were being read to me when they tried to lock me into yet another contract.

This experience completely destroyed my trust in Yellow Pages. I chose the Yellow Pages because I believed they were trustworthy, being a household company that we all know of. I couldn’t have been more wrong.

My advice to other small business owners is simple: do not rely solely on what you are told over the phone. Avoid any business dealings with them all together.

Had I not listened carefully and questioned what I heard, I believe I would have walked away from that call paying for another year of advertising that I had explicitly called to cancel.

I am extremely disappointed with how my cancellation request was handled, and based on my experience, I would not recommend Yellow Pages to anyone.

Rita was patient with me when I had technical difficulties on my end during the meeting.

So far, I’m happy with what they’re doing for my online reputation and visibility

Absolutely the worst company ever. DO NOT SPEND one dime on this company. Their service representatives will promise you the world then everything falls through. Then you cancel and just out of the blue they will start charging you again. Today everything is Google so save your money.

Great experience with yellowpages over the phone; Wayne was extremely helpful and knowledgeable, gave me useful information and informed me about what services YP offers that would best serve my business in it's infancy. Thanks for the help!

1 year of advertising and I didn't receive a single call, impossible to reccomend the service.

Terrible; they will not leave you alone. When they can't make a sale or sell you a monthly plan, they email you to try to convince you. They don't know what the difference is between Active marketing and Passive marketing. Active marketing is running campaigns to get leads into your business so you can get paid. Passive marketing is what they will try to sell you. Google Ads get in front of those who are searching. How many people are searching for your business, who know? For $500, you would get 70-300 clicks on your website- not filling out a form, not inquiring, just clicking- which equals passive marketing. Businesses need business and clients and Yellow Pages don't understand that, they want your money that's it.

My experince with the onboarding was quick and simple with a lot of information to learn how to use the system and to connect all social media.

⚠️ SMALL BUSINESS OWNERS — PLEASE READ BEFORE SIGNING WITH YELLOW PAGES
I strongly recommend that small-business owners carefully consider the cancellation terms before signing any advertising agreement with Yellow Pages Canada.
We started The Bin Man as a new business and signed up for Yellow Pages advertising. Unfortunately, the business did not generate enough customer interest to make the operation financially viable, and our investors made the decision to permanently close the business.
I contacted Yellow Pages immediately to cancel the advertising because there is literally no longer a business for them to advertise.
I was extremely disappointed to be told that cancellation would only take effect at the end of the contract. In other words, despite explaining that the business has permanently closed, I am being told that we may still be responsible for payments for the remainder of the contract.
I understand that contracts have terms, but I believe there should be reasonable consideration when a small business permanently ceases operations. Continuing to charge a closed business for advertising that it no longer needs or can benefit from is something every new entrepreneur should understand before signing up.
My advice to other small-business owners:
Read every cancellation and renewal clause carefully before agreeing to Yellow Pages advertising. Ask specifically what happens if your business closes. Get the answer in writing before signing anything.
Had I understood how difficult it could be to end the advertising agreement even after permanently closing the business, I would not have signed up.
I hope Yellow Pages reconsiders our situation and allows the contract to be terminated fairly.

Initial setup. Both Clair and Rita were very patient with me and walked me through the entire process. Clair followed up with the meeting I had with Rit today to make sure ever was to my satisfaction. Rita is to call me back within 5 days to finalize the setup with google business. Great people.

Rita Papazian gave a wonderful service to our Business. We are just starting with Yellow Pages and she was so patient and supportive throughout the call. The entire setup process was so seamless and even with some glitches at our end she solved those issues.

Friendly, knowledgeable and professional. I had to move an appointment, the staff was respectful and moved it for later in the day. Excellent Job to Tia Tinawi, Rita Papazian and the rest of the Yellow Pages team.

Our experience with Yellow Pages Canada so far has been extremely frustrating and concerning.

My husband is a small-business owner who was contacted by phone regarding advertising services for his business. We found the sales approach to be very pushy and fast-moving, and my husband did not fully understand at the time that he was committing his business to a non-cancellable 12-month advertising contract at $200 per month.

During the call, he was taken through a voice-signature process. What concerns us most is that the full written agreement and Terms and Conditions were not provided for him to read and review until after the voice-signature process had already been completed.

Once we received the written agreement and had an opportunity to properly review it, we immediately requested cancellation. The service start date had not arrived, onboarding had not taken place, and advertising services had not commenced. We were told no, the agreement could not be cancelled, and were sent the audio recording of the voice-signature process as justification.

The whole experience has left us extremely uncomfortable. Being moved through a telephone sales and voice-signature process and then receiving the full written contract afterward, only to be told there is no cancellation when you immediately try to withdraw, feels like a very concerning way to sell a significant 12-month commitment to a small business.

We were also charged $200 almost immediately.

Several specific services were described during the sales conversation, including targeted keywords, listings on multiple directories, Google Business Profile optimization, an analytics dashboard and ongoing support. However, these specific deliverables are not clearly itemized in the written agreement we received, which identifies the product as “Visibility and Reputation Management – Service Plus.”

We have asked Yellow Pages to reconsider and cancel the agreement by mutual consent before services commence.

For any other small-business owner considering Yellow Pages advertising, my advice based on our experience is simple: do not agree to anything during the sales call. Ask them to send you the complete written agreement and Terms and Conditions first, read everything carefully, and only then decide whether you want to proceed.

Given our experience with what we believe are highly questionable business practices, extremely pushy sales tactics, and the significant number of similar complaints and negative reviews we have since discovered online, we have now sought legal advice.

The entire experience has left us feeling as though we were trapped in an agreement rather than knowingly entering into a business relationship. What is especially concerning is discovering how many other small-business owners have reported remarkably similar experiences over the years.

At this point, I would encourage any business owner in a similar situation to seek independent legal advice. Personally, I would rather spend the money having a lawyer review and challenge an agreement than simply pay a company when I have serious concerns about the way that agreement was obtained.

Small-business owners deserve transparent sales practices, an opportunity to review what they are agreeing to, and clear information before being locked into a significant financial commitment.

I had another excellent experience with Yellow Pages customer service, this time with Wayne. He was very knowledgeable, helpful, patient, and pleasant to speak with. He took the time to understand my issue, answered my questions clearly, and made the entire experience easy and positive.

It is always refreshing to speak with someone who is professional, genuinely helpful, and clearly cares about providing good customer service. Wayne left me with another very positive impression of Yellow Pages and their commitment to customer satisfaction.

Thank you, Wayne, for the great service!

tout as été fait de facon professionnelle.

I don't even want to give this company a 1 star.
I cannot believe it... I'm living in the Twilight Zone, or Alice in Wonderland. Have these people not heard of Google?
I got my Yellow Pages today. It is AT LEAST 30 years old. The data is 100% UNRELIABLE. I owned a hotel in Niagara Falls that had a name change in the late 1990's... and the old name is still there, as is with many others I have seen.
This has to be a joke. How many trees were destroyed to spew out this garbage?
I'm showing all my friends... we're HOWLING at their stupidity!
And they call themselves a leading digital company?
HA! Funny!
Complete garbage!