I’ve been using YouChooseAGift for 2 years without a single issue, but today has been terrible. Every time I try to access the site, I’m met with an Imperva security screen stating my connection has b... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I've waited 48hours from 21st and now 23rd and still no Games arrived I paid £44.99 for Hell is us and no key code come through email not even in Spam email, I'm very determained to personly delete my... Toon meer
Bedrijf heeft geantwoord
The instructions were easy to follow; this was purchased as a gift for a friend. There are many shops to choose from; She received confirmation (voucher) by email within minutes.
Bedrijf heeft geantwoord
Just appalling. I was given a card as a gift and I've honestly spent and hour just trying to use it. I simply want to buy a video game but, despite claiming the credit, when I try to buy a game just..... Toon meer
Bedrijfsgegevens
- Bedrijfscadeau leverancier
- ook in
- Online marktplaats
- Outlet-winkelcentrum
- Stadion
- Traditioneel restaurant
- Warenhuis
Geschreven door het bedrijf
Introducing YouChoose – a versatile, innovative multi-choice gift card designed to transform gifting into an experience that’s as personal as it is exciting. With its unique two-step multi-retailer process, YouChoose makes it effortless to present a gift that resonates with every recipient, no matter their interests. Below are Key Benefits of YouChoose: Extensive Choice: Access a diverse range of categories including Access All, Experiences, Fashion & Beauty, Food & Drink, Gaming, Him, Her, Home, and Night Out. Personalized Gifting: A simple two-step, multi-retailer system ensures a tailored gifting experience that meets every recipient’s unique taste. Versatile Occasions: Perfect for any celebration or event, providing a solution that always fits the moment. Seamless Process: Streamlined design makes both gifting and redeeming effortless and enjoyable. In essence, YouChoose turns the traditional gift card into a dynamic tool for delivering unique, tailored experiences. With endless possibilities and clearly defined benefits, you can be confident that every gift will be a memorable and cherished experience. Whether you’re celebrating a birthday, anniversary, or just want to make someone’s day, YouChoose ensures your gift stands out in every way. If you have experienced an issue exchanging your YouChoose card on our website, or have any other queries, please email us at YouChooseCS@uk.epayworldwide.com and we will be happy to resolve the issue. Contacting our customer service team will be the quickest route to resolving your query but please note our CS desk is manned Mon-Fri 9am-5.30pm, if you email us outside of these times please expect a delay in reply, but rest assured we will be in contact the next working day. We look forward to hearing from you
Contactgegevens
Ground Floor | Kingfisher House | 2 Woodbrook Crescent , CM12 0EQ, Essex, Verenigd Koninkrijk
- YouChooseCS@uk.epayworldwide.com
- youchooseagift.co.uk
2,4
Slecht
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
They were very supportive and…
They were very supportive and reassuring.
Wasting no time and prompt with responsss
3 augustus 2026
Antwoord van YouChoose
Thank you for your 5-star review!
We're delighted to hear that you found our team supportive, reassuring, and quick to respond. Providing excellent customer service is very important to us, so it's great to know we were able to assist you promptly and efficiently.
Thank you for choosing YouChoose, and we hope to serve you again in the future.
Kind regards, The YouChoose Team
It was so easy to choose
It was so easy to choose, from a great variety, what I wanted to do with my gift.
3 augustus 2026
Antwoord van YouChoose
Thank you for your 5-star review!
We're delighted to hear that you found YouChoose so easy to use and enjoyed the wide variety of brands and experiences available. YouChoose is designed to give recipients the freedom to choose the gift that's right for them, so it's wonderful to know you were able to find exactly what you wanted.
Thank you for choosing YouChoose, and we hope to welcome you back again soon.
The YouChoose Team
I bought the voucher for someone else
I bought the voucher for someone else. They couldn’t access it so tried myself. It was quite a long procedure but managed to access it. Think you have to be careful who you send it to…
3 augustus 2026
Antwoord van YouChoose
Thank you for taking the time to leave a review.
We're pleased to hear that you were ultimately able to access the voucher, although we're sorry to learn that the process felt longer than expected. YouChoose is designed as a two-step multi-retailer gift card, allowing recipients to exchange their balance for the brands of their choice, giving greater flexibility and choice.
We appreciate your feedback and are always looking for ways to make the experience even simpler for both purchasers and recipients. Thank you for choosing YouChoose. 😊
The YouChoose Team
Great
Got an Xbox gift card with part of the funds and then received the email for the code about 10 minutes later
Would recommend 🥹
5 augustus 2026
Antwoord van YouChoose
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear that you enjoyed the flexibility of YouChoose and were able to exchange part of your balance for an Xbox gift card. It's great to know your code arrived quickly and that the process worked smoothly for you.
Thank you for your recommendation and for choosing YouChoose. We hope you enjoy your Xbox gift card and look forward to serving you again soon! 😊
The YouChoose Team
The whole process to purchase a gift…
The whole process to purchase a gift card from a retailer such as Just eat is long and frustrating. Firstly the minimum amount of £15, I already had £10 credit so had to top up with £5. You can only use a credit card, not a debit card. ( not everyone has a credit card )
As soon as my payment was made and was confirmed with a motifs ton from my bank, a message popped up on the screen from You Choose with:
We are sorry!!!
Your order has been processed, but there has been a payment irregularity.
Your payment status is:
Failed...
You will receive an email with details of your order shortly.
(Be sure to check your junk/spam folder)
I excepted to receive my voucher code straight away and not have to wait hours, possibly days for it to arrive.
NOT HAPPY at all, just as well I did not purchase a you choose gift card as it was given to me as a gift. Will make sure no one gives me this gift card again.!!!
6 augustus 2026
Review zonder uitnodiging
Antwoord van YouChoose
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
The gift card denominations available for exchange are set by the individual brands and retailers themselves, so in the case of Just Eat, the minimum value options are determined by the retailer rather than YouChoose.
With regard to your order, from what we believe to be your transaction, your Just Eat gift card code was actually sent within 2 minutes of your order being placed at 6:50pm. We would always recommend checking spam and junk folders, as digital gift card emails can sometimes be filtered by email providers.
The payment status message you saw can occur when an order is reviewed by our payment and security systems. These checks are in place to help protect customers and gift card recipients from fraudulent activity.
We appreciate your feedback and are sorry that the process felt frustrating on this occasion.
The YouChoose Team
The website was very confusing and…
The website was very confusing and every step from creating an account, to finally selecting a retailer and product to purchase was lengthy and complicated.
3 augustus 2026
Antwoord van YouChoose
We're sorry to hear that you found the process confusing and appreciate your feedback.
YouChoose is designed as a two-step multi-retailer gift card, allowing recipients to choose the retailer or retailers that suit them best, providing flexibility, choice and added security. We understand that this can feel different if you're expecting a single-brand gift card experience.
There are just four simple steps to using a YouChoose card: register your card, enter the unique code, select your preferred retailer(s), and receive your gift card code(s). That said, we're always looking at ways to make the journey clearer and easier for our customers, and your comments will be shared with our team as part of those ongoing improvements.
Thank you for taking the time to leave your review.
Antwoord van YouChoose
We're sorry to hear you've not been able to locate your card.
We recommend checking your spam and junk folders, as digital gift card emails can sometimes be filtered there by your email provider. We have resent your card again this morning for your convenience, so please check all email folders carefully.
If you're still unable to find it, please contact our support team via the online chat facility and we'll be happy to help.
Thank you for your patience.
I disliked having to use my phone and…
I disliked having to use my phone and waiting for and email in order to use the card however I like the variety or shops I can use it on
3 augustus 2026
Antwoord van YouChoose
Thank you for taking the time to leave your feedback.
We're pleased to hear that you liked the wide variety of retailers available through YouChoose. Providing customers with flexibility and choice is exactly what our multi-retailer gift card is designed to do.
We're sorry to hear that you found the redemption process less convenient. The email verification step helps keep gift card funds secure and ensures they reach the intended recipient, but we appreciate that this can feel like an extra step when you're eager to redeem your gift card.
Thank you again for your feedback. We're always looking at ways to improve the customer experience while maintaining security and flexibility.
The YouChoose Team
Easy to get voucher
Easy to get voucher. Lots of choice l.
Easy to spend voucher with chosen retailer
3 augustus 2026
Antwoord van YouChoose
Thank you for your 5-star review!
We're delighted to hear that you found it easy to get your voucher and that you enjoyed the wide range of brands available. One of the key benefits of YouChoose is the flexibility to choose the retailer that's right for you, so it's great to know you were able to spend your voucher easily with your chosen retailer.
We really appreciate your feedback and hope to see you again soon.
The YouChoose Team
ALL VERY GOOD
31 juli 2026
Antwoord van YouChoose
Thank you for your 5-star review!
We're delighted to hear that everything was "all very good". Providing a simple, flexible gifting experience with plenty of choice is exactly what YouChoose is designed to do, so it's great to know we delivered that for you.
Thank you for taking the time to share your feedback. We really appreciate your support and hope you enjoy your gift card!
The YouChoose Team
Very strange why I should wait for 48…
Very strange why I should wait for 48 hours. I want shopping online now, but not after 48 hours. I still don't get my many, just only receive emails about 48 hours. For me it's look like scamer. I hope I'm wrong.
1 augustus 2026
Antwoord van YouChoose
Thank you for your review.
We are certainly not scammers. Your order was held by our Security Team because it was placed using a Russian email address, while YouChoose is a UK-only product intended for use within the UK. In these circumstances, additional security checks are carried out to protect customers, retailers and our platform from fraud.
We can confirm that your code has now been released within the 48hours timeframe. While we appreciate the delay may have been frustrating, these checks are an important part of keeping our service secure for all customers.
Kind regards, The YouChoose Team
Antwoord van YouChoose
Thank you for your 5-star review!
We're delighted to hear you received excellent customer service. Providing a helpful, friendly experience is something we pride ourselves on, so it's great to know our team was able to assist you.
Thank you for choosing YouChoose, and we hope you enjoy spending your gift card! 😊
Kind regards, The YouChoose Team
Why when given a gift card do you have…
Why when given a gift card do you have to register then buy another voucher for the place you want to use it, this is a difficult process esp for those not tech savvy like me, result being in said restaurant that I wanted to use it when trying to pay part of the bill the voucher needed to be created but then I never received it until after we had left via email now I have a voucher I can’t use as restaurant isn’t close by, frustrated that it’s not simple as handing over and asking for it to be used!
31 juli 2026
Antwoord van YouChoose
Thank you for taking the time to share your feedback. We're sorry to hear that your experience was frustrating.
YouChoose is specifically designed as a two-step multi-retailer gift card, allowing recipients to exchange their balance online for the brand or brands of their choice. This approach provides greater choice, flexibility and security, as you're not restricted to a single retailer when you receive your gift.
We appreciate that if you're expecting to use the card directly with a retailer, the process may not be immediately obvious. We always recommend exchanging your YouChoose balance for your chosen brand before visiting a store or restaurant, as some digital gift cards can take time to be delivered, particularly during busy periods.
We're sorry this wasn't your experience and understand your disappointment. If you haven't already, please contact our Customer Support team and they'll be happy to review your case and see if there's anything they can do to help.
Kind regards, The YouChoose Team
Antwoord van YouChoose
Thank you for your feedback.
We're sorry to hear you're having difficulty claiming your game. Please reach out to our Customer Support team using the online chat facility and they will be happy to guide you through the process and help get everything resolved.
Kind regards, The YouChoose Team
14 digit number under scratch panel…
14 digit number under scratch panel rubbed off along with the silver layer and couldn’t read to claim
31 juli 2026
Antwoord van YouChoose
Thank you for your review.
We're sorry to read that you scratched the panel too hard and that the 14-digit code was removed along with the silver scratch-off layer, making it difficult to read.
However, please don't worry. Please contact our Customer Support team using the online chat facility and share a photo of the back of your card. Our team will be happy to investigate and, where possible, retrieve the 14-digit code for you so that you can access your gift card balance.
We look forward to helping you get this resolved.
Kind regards, The YouChoose Team
Easy to find and use
It was a bit confusing at first as we thought the card we were gifted was the one you used at the take away. After we registered the card it all made sense and was easy to understand and buy a voucher.
Was east to find website and easy to use.
31 juli 2026
Antwoord van YouChoose
Thank you for your review!
We're pleased to hear that, once registered, you found YouChoose easy to understand and use. YouChoose is designed as a multi-retailer gift card that is exchanged online for the brand or brands of your choice, giving you the flexibility to spend your gift card where you want.
We're glad you found our website easy to navigate and were able to purchase your voucher without any issues. Thank you for choosing YouChoose and for sharing your experience!
Kind regards, The YouChoose Team 😊
Avoid…
Games more expensive than other sites (including the platforms your obtaining keys for). Had to email support about not receiving the keys for the two games purchased. They contacted IT and I received One of the Two keys. Awful!
31 juli 2026
Antwoord van YouChoose
Thank you for your feedback.
We're sorry to hear that your experience did not meet expectations. We can see that support assisted with your enquiry and one of the game codes was successfully fulfilled. As some game codes are supplied by third-party partners, occasional delays can occur while we investigate issues.
If you are still awaiting your second code, please reply to your existing support ticket and our team will continue working to resolve this for you as quickly as possible.
Kind regards,
The YouChoose Team
wanted valorant points which are…
wanted valorant points which are clearly labelled on the giftcard and I can't buy it cuz apparently it's not a game and support is so slow they haven't responded for hours all I wanted was valorant gift card they wasting my time and money I'll never buy again
30 juli 2026
Review zonder uitnodiging
Antwoord van YouChoose
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience. While Valorant Points are featured on our Gaming Gift Card, they are not currently available on the standard YouChoose card. We understand how frustrating this must have been when Valorant was the reward you were looking to redeem.
The good news is that we're working on adding Valorant to both our Gaming Gift Card and the standard YouChoose range to provide even more choice for our customers.
We're also sorry to hear about the delay in receiving a response from our Customer Support team. As our notifications highlight, our Customer Support team operates Monday to Friday, 9am to 5pm, and enquiries received outside of these hours may experience a delay in response.
Kind regards, The YouChoose Team
sorted out an issue with my code not…
sorted out an issue with my code not being clear very quickly
27 juli 2026
Antwoord van YouChoose
Thank you for your 5-star review!
We're pleased to hear that our team was able to quickly resolve the issue with your code. We understand how important it is to receive clear and usable codes, so we're delighted we could get everything sorted for you promptly.
Thank you for choosing YouChoose and for taking the time to share your feedback.
Kind regards, The YouChoose Team 😊
It was easy to navigate
It was easy to navigate. I got my gift cards in a very timely manner, and being a bell to spread it across the different brands in one place, was just top-notch.
27 juli 2026
Antwoord van YouChoose
Thank you for your 5-star review!
We're delighted to hear that you found YouChoose easy to navigate and that your gift cards arrived quickly. One of the key benefits of YouChoose is the flexibility to spread your gift card value across multiple brands, so it's fantastic to know you enjoyed that experience.
Thank you for choosing YouChoose and for taking the time to share your feedback!
Kind regards, The YouChoose Team 😊
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.