YourGreenHouses Reviews 

First reason they didn’t make it on time they made me wait for six months. I canceled the order and they said it’s gonna take 10 business days for you to get refunded back and it’s best almost a month kinda and I still haven’t received my money back I called in and I was told that is still in process. We can do nothing. I like stuff like this so I believe this is not how you do business sorry.

I ordered my greenhouse on May 28th and was verbally told it would be delivered ‘mid-August’. As that date neared, I reached out via emails and phone calls and received no responses. Of course I’m very concerned about my purchase and wondering if I made a bad decision to purchase from this company. So today I requested a full refund.

You may be afraid of interacting with an internet based company and you may think that AI and robots must run it. You would be

Wrong!

Fantastic team of real humans here!

I paid in full (a lot of money) and 3 1/2 months later, still no greenhouse. Honestly, it wouldn't be so bad if they would just communicate with me on the status and give a little light at the end of the tunnel, but lately it's been nothing but crickets. They won't call back or answer emails.
At this point, give me what I paid for, or give me my money back!

I personally think that YourGreenHouses is a scam. I ordered my greenhouse in January of 2026. It is now September and I still have not received it. The company does not communicate with you unless you initiate contact. I’m into this thing for $2,600 and don’t know if they will ever ship the product. I strongly advise NOT buying a greenhouse from these people. Find one locally if you can.
Tony S.

Great customer service. Our order was missing some parts to complete the greenhouse. They were very responsive and had a solution figured out within a few days to get the additional items needed, so we can complete our greenhouse.

Worst scam company! Ruben Cibrion has been lying to me and avoiding me for months! DO NOT order from this company! It is a full on scam. They blocked me instead of answering. Ive started a dispute on paypal. Buyer beware, they will try to steal your money.

Horrible. First they told us to expect delivery May 20. Then kept contacting us with delays. Finally got a call telling me more delays and the pallet would be 20 x 6! We are in an urban neighborhood and cannot accommodate! Then they told me I had to pick it up myself, again not possible. Finally was promised a refund that I have never received. Now not responding. Do NOT recommend!! Helpless to get money back on product that was NOT as promised and we never received. Terrifible company.

I had a wee bit of phone tag but at last I got a very helpful email answering my questions and a call from an excellent customer service rep who carefully thought through my choice and placed the order. I am excited to receive my greenhouse and finally set it up! I feel confident that it will be exactly what I need in my situation/location.

The website was easy to navigate. Complete product information was available. The actual purchase was also easy to complete.

Communication was good and shipping was fast.

I ordered a Nordwood T-shaped greenhouse last week on 8/17/26. We marked the footprint out in the yard today and decided it was not going to be as big as I desire… So, I called and ordered a second one today. We plan to build them end-to-end with one facing forward and the other facing backward… and then attach an enclosed shed to the back. Between last week and today they had implemented the much advertised price increase. Shout out to Liz for advocating that the previous price be honored for this new purchase. Liz was VERY helpful in answering all our questions. THANKS! I will continue to add to my review as we proceed. So far, I’m extremely pleased with the customer service I have received.

I ordered my Green House eight months ago. It was promised to me six months ago. They don’t return my calls anymore. They don’t answer me. I’m looking to get a refund. Do not order from your Green House.
Oct 5 2026
It’s now 2 months later … still nothing … I have requested a refund … … we need to all get together for a class action lawsuit suit…

The greenhouse itself seems to be excellent quality. It's the service after the sale that is horrible. There are no directions for the roof door. There are no directions that are correct for the greenhouse itself when putting up the polycarbonate panels. I contacted Bruno, he didn't know what to tell me, he said he would talk to his boss...never heard back. I had 1 panel that was messed up during shipping. After trying to work with the shipping company, no luck, so I contacted this company several times and no one would answer. After 5 weeks, they answered in an email but nothing became of that either. Service after the sale....big ZERO! Clear instructions....big fat ZERO! At this point, I'm sorry I bought this greenhouse!

I place the order on April 12the and paid in full. I was told Earliest delivery would be May 20. Then told 4-6 weeks.Got a FedX email stating order on June 12th but tracking number did not work. Several phone calls in July all stating 4-6 weeks. Then an email in July 27 from Gustav stating they were having problems and were bringing the operation to US. I responded and got another email from Gustav on August 10th. stating 4-6 weeks. I responded asking to cancel my order and asking for a full refund. No response. Today (8/24/26) I called their phone number and no one is available to take my call. I am going to contact my CC company and the attorney general in Florida and my home state of SC. I don't know what else to do at this point.
9/7/26. I sent them an email on 8/31/26 at their request, still no response back.

10 months since submitting my order and I still haven’t received all the polycarbonate panels to complete the greenhouse.

No product delivered, currently working on refund via 3rd party as this company refuses to answer emails. Ruben is especially deceptive. After contact as seen below, as of 9/17/26, a couple msgs but empty promises...

⚠️ BUYER BEWARE — My Experience With YourGreenhouses, Order #3313 ⚠️
I rarely make posts like this, but after months of delays, excuses, promises, and a ridiculous lack of communication, I feel potential customers deserve to know about my experience with YourGreenhouses.
I placed Order #3313 for a greenhouse and paid for it. After repeated delays and frustration, the company acknowledged the problem and offered me a 10% partial refund if I agreed to keep the order open. I agreed, with the stipulation that the greenhouse actually be delivered.
Then their Customer Support Manager, Bruno, contacted me personally and told me they had a unit already in the United States that could be rerouted to me, that it was exactly what I ordered, and that it would be delivered within two weeks.
That sounded like a resolution.
Instead, I’m once again dealing with silence and no verifiable shipping information.
At this point, I have asked them for something incredibly simple:
Either provide legitimate shipping/tracking information showing that my greenhouse is actually on its way, or refund my money in full.
No more promises. No more estimated dates. No more “we’re working on it.”
I cannot say what this company’s intentions are, but my experience has reached the point where it raises serious red flags for me and feels like I may have been scammed. I would strongly encourage anyone considering purchasing from YourGreenhouses to do their research, use a payment method with buyer protection, and think very carefully before handing over your money.
If YourGreenhouses fulfills Order #3313 or refunds me, I will gladly update this post accordingly.
Until then: BUYER BEWARE.

We ordered a greenhouse in March and still haven't received it. They made excuses time after time.
I have asked for a refund and it is like pulling teeth. Few responses, misleading emails, numbers that nobody answers. I am worried this has been a scam.
Avoid them at all cost.

DO NOT BUY FROM THESE PEOPLE.

Horrible company. Customer service is god awful. Owner over-promises and can't deliver. We have been waiting for our order for 8 months and it's like pulling teeth whenever we try to get an update. Owner has one answer that it will be 6 more months, while employee said only 6 more weeks when I called.

Communication is just horrible. You set expectations for your clients and failed on every aspect of it. Stop expanding your company when you can't even fulfill current orders.

Owner had to post a video on youtube because there's so many delayed orders. Looked like over 500 people viewed it in 24 hours from the email he must have sent to all the delayed orders.

Such a joke of a company.