Your Housing Group Reviews 

Issued a warning by Sue Fenney when we own our house. The warning was issued for apparently threatening a neighbour.

No threats were made, they were approached to ask them to turn their music down at 21:45 in an evening, given the fact they had a DJ in their garden & we’re celebrating the tenants birthday.

Please familiarise yourself with the definition of a threat.

I’m currently awaiting contact from a director having just spoken to another director at YHG.

They appear not to care, they conduct no inspections, people are running businesses from their driveway, commercial vehicles parked up, discarded washing machines left to rust on driveways, yet YHG just want to try to issue warnings without conducting any investigations.

Had my gutters cleaned.
1 and a half large bags of dirt and plants removed. Not been done for many many years.
Men arrived very friendly, never left ANY MESS!! Quick and easy job..Thanks SO much.

Logged a hole in bathroom floor in May, sent someone out in June, who couldn’t fix it as needs completely replacing. Covered with a sheet of wood told 21 emergency.
Rang back once a week since to be told ‘still waiting on contractors’ got though to 360 start august to be told no job open & job was closed in June. The holes massive now can feel the joists in floor. Asthmatic with a 3 year old who’s scared to go on there so back to using potty & baths at mums house. Got told told job logged for October 23rd, told them not acceptable so to told they will try & get a weekend job as ‘overtime’ I said fine. Rang back today to be told the supervisor hadn’t even look at the email sent last week over weekend work. Lifted the floor back to see the damage an it’s all green mould. Also told them this. To me told someone will get back to you. Again. Enviromental health been contacted now.

I require repointing around my windows and booked this in months ago, only for your housing group to repair the wrong building. I have now drawn the conclusion a court summons will be required. They simply do not care and receive wages for being totally incompetent

VOID CLEARANCE OPERATIVE - Very short lived in employment with YHG. Expected to deliver high standards of cleanliness in properties that require other maintenance. Example: Mold is not to be cleaned it's to be treated, expected to remove high volumes of sharps without correct PPE, properties are a disgrace and expected to become a show house within 4 hours with a 5 ltr drum of bleach. Complaints over marks on walls when really needs painting. Good, trained and knowledgeable cleaning staff are difficult to find. YHG Clearance operative role is just a blame game for there properties being at a poor standard hence why they can't keep staff.

Never turn up , reschedule appointments all the time take years to fix a job and don’t complete jobs properly. Avoid at all costs being a tenant or a worker for this company

I had a repairs appointment booked on 03.07. Waited all day at home and no one showed up. In the end got a text saying that my appointment is rescheduled on 04.07. This time someone did show up for 5 minutes to take measurements and off they went again. I had to book two days off work for those five minutes. Not happy at all.

I have reported several complaints over the years but yet nothing got logged i am currently draling with a tenant that has had 3 emergency moves for DV but yet it continues asb court case over other tenants currently in place this is a on going problem being abused in the street police called reference number cctv footage but yet it's stil going there's nothing good about the housing they dont do there job you get fobbed off I live on chapel court and I am surrounded by druggies and alcoholics this is a ongoing problem for years they won't move me but 3 other tenants has already been driven out there homes due to drug deals and alcoholics and asb

For over a year myself and my family have been subjected to abuse from tenants of your housing. For over a year, I have reported this to your housing via email and phone call. Still nothing has been done about it. every time I leave my house they shout at me, they spit out the windows at me yet your housing will take NO action at all despite me having tonnes of evidence. The most recent complaint was put in in May but the housing officer can not be bothered to respond or take any action. Absolutely pointless emailing the general email because they don’t solve anything either.

Tried to run me off the road today, so clear to me they do not care about people's wellbeing at all. Be careful dealing with them.

Emailed you but I doubt this will go anywhere.

So they emailed me back to ask for my address...scary.

Absolutely pathetic Service. A plumber has been out twice to diagnose the same problem recommending Drains being blasted but no action.... then another Plumber a week later saying exactly the same thing, again no action despite me being assured it's an emergency repair.... three occupants having to visit public toilets ,sometimes in town if it's in the early hours... I would award the service minus 5 stars if it was possible.

Can't fault Your housing. Just rang as my patio door had problems with the lock. Joiner rang ten minutes later and arrived 2 minutes after that. Currently doing the repair. That's what you call service. Thank You

Moved into the property November and moved out March. Had all my flat professionally decorated and it was lovely. For your housing to move horrendous tenants in above me. The above tenants had parties. Smashing on peoples doors when that drunk, kicking their own door in, took a wee everywhere. Called the police on loud speaker drunk and as they wouldn’t help her in she decided to F and blind at them at 4am in the morning when me and my 9 year old where in bed. They were the flat above us and were constantly screaming and causing trouble DAILY. I stayed in my mums house with my son most nights due to working full time and being up early, even during the day time they would be full on screaming like a bunch of children, there crackhead mum started to shout awful abuse when walking past my door once she knew they had been reported.. I mean how stupid can you get. They had two visits of anti social team and a warning and nothing, your housing passed the book each time and Supposably 2 anti social officers left during my case and in the end I was told to just get a crime reference number. Your housing do not give two craps who they house in their properties even if their is children in the building who have school and people who work. No one looks after the buildings they are absoulte shit holes to say the least. So if your looking for a new place and flat 3, 63 St Domingo grove Liverpool comes up available DO NOT LIVE IN THIS FLAT YOU WILL REGRET IT WOW ITS AWFUL NO MATTER HOW DESPERATE YOU ARE DO NOT MOVE THEIR!! I just left and emailed them a complaint.

I moved with another housing association to a lovely part of town and I’m very happy, it effected my life a lot dealing with horrendous neighbours living above me to the point I have started to lose clumps of hair through stress.

All sudden this yr our service fee jumped from £8 to £14 a week. Joke . We only see gardeners 2 time yr for bushes in front and little piece grass. We get nothing else.ask for a breakdown and don't get proper ones. Also my rent gone to samed as assured when I was always a secure tenant.

If I could leave 0 stars I would. So a few years back they sent out (Ashley macdonhue) probably spelt wrong a Liverpool based company to do a service on a combi boiler that is outside. Was working fine before. Service done boiler stopped working leaving us with no heating and hot water in winter this went on for a few weeks. They then returned to fix the problem only to try and bodge a part in the boiler with silicone. Used all the kitchen towel i had because there was silicone everywhere(I have pictures to prove) then we was left with no running water in the house for a week so had to buy bottled water. British gas ended up coming to fix this problem and was amazed that we had been left with no running water

I am not a tenant of Your Housing Group. I rang them on Tuesday 11th March to ask if they could do anything about the new lighting which was installed at their premises at BB52AN. One of the lights was too bright and dazzling us across road from it. The problem was rectified the day after. Well Done

Your housing group dosent even deserve a 1 star, ❌avoid❌ leaving a young mother with a 2 year old and new born baby in 2nd floor 1 bedroom flat full of damp, floor to ceiling windows in the living room, no lifts, the stairwell has rubbish thrown all over cig dimps on the window sills, drug addicts and alcoholics housed in the same block, YET !!! You have a flat available on manchester move in the same block which states “No children under the age of 10” VILE housing group

This company are amateurs who just want your money and if you have property problems they take forever hoping you'll pay for repairs yourself AVOID!!!

This company allow tenants to harass home owners on the street and do not do anything about it. They fail to address safeguarding concerns and allow tenants to record children, breaking NSPCC regulations and allow harm to be caused to children.

Numerous emails, phone calls to customer service and online forms have been completed and no one gets back to you.

Neil telling me to submit complaints to a link that I DID submit my complaints to. It says volumes that Neil just said that without even looking.

Neil telling me he would make sure my issues were fixed which is a lie. I got hot water back after nearly 6 weeks (before he wrote his reply) but I still don't have a working intercom and he's never contacted me. I first complained about that 10 weeks ago! No working intercom = I can't have contractors over. And I have made a new complaint about YHG changing the key to the meter room without bothering to tell me or give me a new key. That wasted my time and the time of British Gas who came over to install a smart meter.

YHG makes me miserable. They are a bad landlord. Communication is awful and takes many days/weeks. Awareness of disability is awful (I am deaf and can't take calls). They choose poor quality products and contractors. They don't follow their own complaints policy. They don't hold contractors and products to account - there's no supervision. The only thing YHG seems to do well is talk about how great they are.

It makes me laugh that the only 5 star review I can see is a YHG employee giving himself 5 stars, and Neil joining in on the backpatting. Unprofessional and against trustpilot rules too.