Your Housing Group Reviews 

By far the worst landlord I’ve ever had
They just don’t care about tenants repairs non existent you fill out a complaints email and never even respond after 14 years in my lovely bungalow I find myself looking to move
At nearly 60 because I just can’t put up with them anymore as per usual you do as they ask and they still never contact you I even made a official complaint and still no response absolutely shocking behaviour

Needed advice regarding home insurance. Rang them and spoke with Gary who was most helpful. I certainly couldn't have asked for more. Highly recommend these people, saved me quite a bit of money . Thank you
Regarding the reply from Clair. I absolutely did mean to leave this review for Your Housing Group, Gary saved me both time and money. To say I'm pleased is an understatement. Thanks again John

If I could give a zero rating.. for that matter a minus would be more fitting. In an ongoing battle of torture caused by fleas from another tenant. Housing provider has had ample opportunity to treat their flat and yet they've left me to suffer the worst experience I've ever had. My torture began in February this year and knowing nothing about fleas thought I had shingles and treated for such. In March discovered it was fleas and the rest of my story continues to be a living nightmare. Will be taking another posters advice below and contacting my MP tomorrow. Case already with ombudsman. This organisation's complaints procedures are utter nonsense and unfit for purpose.

The tenants' behaviour is problematic, but the customer service is even more concerning. Despite submitting numerous complaints regarding these tenants, I have received no response. The shared fence panels have been damaged by the tenants on one side, and they have installed protruding nails and glass on our property, creating a hazardous environment. On the other side, there are also various objects encroaching onto our property. These actions are illegal under UK law, yet Your Housing has consistently ignored my complaints. The tenants are not only violating the law but also breaching their tenancy agreement. I would certainly avoid any areas managed by Your Housing Group; do not purchase a property near them under any circumstances.

Does not carry out repairs that are stated are there obligations to carry out on the repair responsibility page on there website to carry out dismissed my repair requests online numerous times discarded many of my phone calls saying I am responsible for the repair of my exterior gate which it states on the website it’s there responsibility they then lied saying it’s in my tenancy that am obliged for the repair in which it does not state in my tenancy that I am responsible for this repair I have every phone call recorded along with the online repair submitted on the home hub along with the numerous emails I have a sent to be blanked. I have 2 children under the age of 5 years old one with a disability which I have explained to them that there’s no gate on the garden so if they was to run out of the property and a accident was to happen then it would be there fault as they’ve left the property exposed unsafe and exposed to intruders. I have since contacted housing ombudsman and my local mp and I am also awaiting a visit from the environmental health in regards to this matter. Anyone else having problems with your housing group contact the housing ombudsman and also your local mp and environmental health as your housing group have a duty of care to carry out all repairs in there properties as it is tenant’s responsibility to make sure the rent is paid on time every month it’s there responsibility to make sure repairs are carried out in the correct conduct and manner do not be fobbed off by this company and there lies and text book customer services asking to contact them and send more emails and calls over to still do nothing about the problem !!!!

Brilliant housing association! The system is easy to use and the staff and Contractors are lovely and helpful. We understand that things go wrong within your home, however I am very happy with this housing association and I feel very lucky as there are some terrible housings.

Absolutely appalling housing group.
I moved in with integrated appliances which have now broken and I can't replace because the housing unit they fitted isnt standard. I have asked simply for the sizes of equipment they installed but they cant even respond properly to emails. I have put in 2 complaints and heard nothing back and have now been without a cooker for months. They replaced a neighbours but wont mine(discrimination at it's best but that's another matter)
I think they are a bit behind and haven't heard of the housing act 2018 yet. Leaving a home without cooking facilities or the space to put them does not make it habitable.
UPDATE. it is now 02.02.25 and after getting a resolution at a stage 2 complaint and starting mediation Your Housing has done nothing to resolve my problem and has also ignored a boiler fault since Oct 24. They are now not liasing with me or the mediation that they set up. It's not something I want to do but i have no choice but to take this discriminatory company to court now as all other ways forward have been exhausted and they have no concern for how me and my son are living .

Absolutely appalling service, laughable service. Cowboy builders. They leave you in Absolutely abysmal states. They fix things with duct tape mess your home up and leave you with a worse state.

May I suggest you take your complaint to your local MP or nothing will get done, I have been through it all myself, property not even having basic amenities such as working heating and a safe electrical system with all manner of other things unsafe and broken from the day I moved in, total shambles. The amount of time I spent calling the emergency repairs and often late in the night and still not managing to get to speak to someone. The housing officer in Chester couldn't care less about my complaints and concerns, she made that clear enough times, same as the so called surveyor who came and tested for damp at my request as the property stunk of mildew and had visible signs of damp problems yet he dismissed every one of my concerns, well he would as he works for them. Take it to your MP, there is no there other way.

Please forgive the below ramble. This whole ordeal and all the frustration that has come with it has taken it out of me.

We’ve waited 11 months for a repair on our bin shed roof that has caused damage to our hallway. It has been ‘completed’ by cowboys at Fix360 after two days this week. The roof is wonky and poorly fitted in two parts, unfinished, my neighbours side has some form of trim attached and is fit snug with the fascia at least but ours is not, nails are hanging out, pieces of wood that look like they’ve been snapped in half, damaged and frayed have been thrown up, parts are not secured or finished. Missing bricks. I have a ply board meant for the inside roof leaning in my shed, door frame damaged…. I could go on and I sure wish I could share the pictures.

Chasing up with this company, complaining, sending detailed pictures and descriptions of damage, gets you no where fast. We’ve had so many no show visits, the last time I was told it was because they needed to order the proper materials… having viewed the materials used, it looks like they rifled through a skip to find them.

You feel like you are begging this company like a charity for help… when actually we’re paying customers.

I sent detailed pictures to my contact there on Tuesday evening, with no response until today after one of their colleagues emailed me to say now the work has been completed can they close my complaint??

‘From looking at the job the work has been completed so I have sent your email to the area supervisor for him to review and if necessary to do a post work inspection.’

I’d like it if they could look at the pictures I’ve sent as evidence and not the ‘completed job’ tick on their system.

I look forward to hearing the area supervisors review however at this point, I have little faith.

Given an option I wouldn’t even give this company one star!! Absolutely sick of the continuous lies I get told from YHG. If I had an option I’d never have them as my housing association. They are notoriously hard to get hold of. The wait on calling them is around 20 mins (if ur lucky and that includes the emergency at weekends)! that’s if you don’t get cut off beforehand. I have taken to Facebook messaging them now because my blood pressure can’t cope with the waiting plus it’s all in black and white. I had my front garden fencing measured up last year. They finally arrived 7 months later with no measurements so I basically got what was at the timber merchants. I now have fencing where I’ve had to wedge stones in to 2 panels place because they aren’t big enough and fall out. I have no new gate because of said measurements “gone missing” so they bodged the old one back in to place (I don’t even have the energy to fight for a new one when all I’ll get is fobbed off. I had bathroom mould reported early 2023 and no one has come to look at it let alone sort it as it’s an “awkward job” and the roof would need work apparently! I have had a burst water pipe in my front garden for around 8 weeks now. Someone was sent to fix it last Tuesday and they said they’d be back at the end of the week to check on it! They obviously didn’t because they’d have seen it’s worse now than it was before. The sheer amount of water being lost & wasted is truly awful. I’ve had the supervisor for the area tell me twice now that someone would be out at a certain time and surprise surprise NOTHING! I’m sick to the back teeth of this company & their lies. Call yourselves landlords, you just want money and don’t give a toss about your tenants.

For 4 days now my disabled brother has had to live in his bungalow with not being able to use his taps or shower or toilet as there is a blocked drain and your housing have fobbed us off over and over since we first reported it when his bungalow was under 2 inches of sewage resulting in his carpets throughout the bungalow having to be removed. They also refuse to replace his carpets saying he should ha e his own insurance, now surely they should have insurance for these purposes as its a fault with there system not something he has done. I am now on hold in a queue once more on day 4 waiting to complain and try and get this sorted.

Lived here for 19 months excuse after excuse the roof has leaked for the entire tenancy. They patch it leaks they patch change entire loft insulation yes under a patch job .. so it leaks again. The money wasted on insulation change under a dodgy roof. Escalate to complaints team in October promised definite roof in April... May... going into June now. Still no date but had scaffolding 3 weeks now they said down as urgent as had no light in bathroom as water is running through the light fitting as only way of escape. My husband is having chemo and going through cancer treatment, explained this, they book appointments don't show change dates. Expect me to be physic then when I get annoyed there messing us around they reply concentrate on your husband he should be your priority. You have a cheek we are also entitled to a water tight property we pay you for. No mould or damp working safe electrics in a family home with children. I would never use this association again if had a choice and hadn't put so much money into this HOME we wouldn't stay as they know he's having treatment to weak to move anyway at the minute. So loosing battle and kicked when your down and added stress everytime it rains which room they direct the rain to next after each patchwork roof temp job. I won't name your employees for saying your down as a roof fix because you have cancer as any and every tenant deserves a good safe level of repairs from there landlord regardless of disability. They pay there rent do the right thing and keep the house in good order. I text and ring every day for updates to complaints and supervisor they either don't reply. Or say will get back to me
... they don't.

lies from lindsy farini just waiting for court date she will be lucky to get a job in a chippy she owe.s me over 12000 pounds thinks she can pick on the disabled

This housing association makes false allegations they even went the police and the police didn't have a case
They have caused me a lot of stress with the housing office making allegations on assumptions and then says it's true because she wrote it down
She also called me for a meeting and didn't introduce her self or any of her colleagues wouldn't give me a copy of her statement now I'm going to pursue this in court I have witness who was present do not trust any of them I have made a complaint and the complaint was dealt with by the same people I made the complaint about there legal team is really poor they posted a note throuh my door accusing me of criminal activity with no evidence what so ever all based on assumptions
So now it's become malicious liable and slander with police involved I wouldn't even give them 1 star it's the most corrupt company they tell lies it's ruined my life as well as my job

When they do repairs or upgrade your home, they use inferior materials. The worst thing is they refuse to do anything about anti-social behaviour. We had a group of yobs in the grounds causing damage and lighting fires, yet they didn't want to know because they don't have to put up with it.

Property reference 170267.
I have today 22nd April’ delivered a letter on this subject to Youggle House in Warrington.
My fathers gas fire was disconnected on 31st January’.
He is 94 years old and does not wish to use his central heating at all.He does not have access to the Internet so I, his son,am seeking to establish when and if his gas fire will be reconnected please?

After having a leak coming from my daughters flat to the flat below, Paul McNeilly of Yours housing group got it all sorted in 2 days, and was extremely polite helpful and kept us up to date throughout.
A great experience.

Absolutely disgusting, leaving an elderly couple 3 days not being able to use the bathroom as toilet wont flush is a joke, being told they are on an emergency call out this is the 3rd day and nothing, having to use buckets to go to the toilet is a disgrace,

Worse housing associations ever

I'm a single mum with two small children
Work part time
My full back garden fence blow down in strong winds been like this for 5moths they won't fix it. said I need get it fix its a big fence looking at over 1,000 to fix it. where am I gonna find that sort of money from and there's a homeless place at the back of me not safe at all for myself and the children